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Business Profile

Vacation Certificates and Vouchers

Branson Travel Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

This profile includes complaints for Branson Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Branson Travel Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a vacation package , but when I attempted to make a reservation the reservation number only had a recording ,then the welcome center said they would take it to the reservation manager and he would call me a k which never happened.

      Business Response

      Date: 03/06/2025

      Our office attempted to reach Mr. ******* ****** via the phone number associated with the complaint filed. A voicemail was left requesting a return call.

      Mr. ******* ****** can reach our office at ************.

      Please do not post this to the website.

      Business Response

      Date: 03/19/2025

      Our office has attempted to contact Mr. ****** regarding his complaint filed with your office. We encourage him to reach out to discuss any possible resolution available to him.

      Do not post this to the website.

    • Initial Complaint

      Date:09/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that I could cancel and be refunded at any time by the original person I spoke with. After that part of the conversation they went to a recorded line. Now due to health issues beyond our control we are not able to travel. They refused to refund us any part of our money. Their solution is to extend it to a 3-year travel window which does not work with the current situation, This place is a scam. All it is is they are trying to pay for their fancy timeshare place that they want you to look at! They are rude. They do not communicate well. They lie!!!. This place should be put out of business!!

      Business Response

      Date: 09/23/2024

      Our office has been in contact with Mrs. ******** and a resolution has been reached.

       

      Do not post to the website.

    • Initial Complaint

      Date:08/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried and tried calling ***************************** at ************ about my myself,my wife has tried as well with no answer and no return phones,we purchased this package 11/8/22 and like the rest of the world we could not travel due to covid,now I am completely unable to travel due to a ruptured disc,I cannot go on any trips from this point on,I only am asking for a refund of our ****** this is not our fault,our health has stopped any and all vacations,I have tried and tried to get Branson Travel to understand our situation,but they will not even return our calls!!

      Business Response

      Date: 08/30/2024

      Our office has been in contact with *** and have refunded her the $149.00 that was paid for her package.

       

      Please do not post this to the website.

    • Initial Complaint

      Date:07/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a travel package with this company. One of the restrictions was my wife and I must show up and show drivers license that shows the same address. And that the $178.84 was non-refundable. That was not a problem. It was purchased on Feb. 7, 2024. However, my wife died on 6/22/2024. Called the company and told them about this and all they would say is I would have to have someone go with me from my address and that it was on their drivers license or transfer the package to someone else. I feel that this was an unusual circumstance and I should be refunded this money.

      Business Response

      Date: 08/06/2024

      Our office has been in contact with **************** and a resolution has been reached.

       

      Do not post this to the website.

    • Initial Complaint

      Date:06/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incessant, harassing phone calls from this group for the past several months, despite asking to be removed from their calling list.

      Business Response

      Date: 06/24/2024

      Since May 21, 2023, the phone number associated with this complaint has been called 6 times. The call was answered twice and hung up the phone. This number has been added to our Do Not Call list.

      Please do not post this to the website.

      Customer Answer

      Date: 06/25/2024

      This company uses multiple numbers from various area codes to make solicitation calls. Since January 19, 2024, I have received 64 calls from this company and/or their agents.

      Customer Answer

      Date: 06/25/2024

      Better Business Bureau:

      Despite the erroneous statement by the business in their response, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided I receive absolutely no further contact from the business.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a phone call from this company and I was charged $228.84. They were offering free tickets to shows and I am not sure what I was charged for if everything they offered was free. I am now having a difficult time getting a refund even though I called the following day.

      Business Response

      Date: 05/15/2024

      Our office has been in contact with **************** and a resolution has been reached.

       

      Please do not post this to the website.

    • Initial Complaint

      Date:05/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company misrepresented an entertainment package I purchased and actually lied about what I was to receive I asked within 12 hours to receive a refund and was denied They offered 8 show tickets but did not procure a list of shows prior to my purchase All I am asking for is a refund and I did so very quickly I believe I have some grace ****** for agreeing to this contract

      Business Response

      Date: 05/08/2024

      Please do not post our response to the website.

    • Initial Complaint

      Date:04/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business has been calling me several times per day, including weekends and outside of business hours. I have never contacted them, provided my personal information, or given them permission to contact me. I am on the national do not call registry. I have asked them no fewer than 3 times to remove me from their list, and they still insist on calling. Its starting to feel like harassment. I would avoid working with this business on either a professional level or as a customer.

      Business Response

      Date: 04/30/2024

      We have ensured that ************************** has been added to our do not call list and he will not receive any further calls from our office.

       

      Please do not post to the website.

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't even know how Branson Travel Group got my contact information. I have never reached out to them, I have only went online to request a travel guide which is NOT on the branson travel group website. This group has HARRASSED me with MULTIPLE phone calls. I have had to lie and say this isn't my * and have even requested to be placed on the do not call list and get told "I'll remove your information" yet they still call. They are also spoofing MS numbers to try to get you to answer. When the call comes through it is a MS * yet they're in **. I have at least 40+ numbers blocked from them. My next step will be filing a lawsuit for harassment if I receive one more call from them. I have all phone calls recorded where I have asked "please stop calling. Put me on the do not call list". Harassing people ain't gonna get ya nowhere. I'll also be letting everyone know to stay away from this group. They make me not even want to come to **!!!!

      Business Response

      Date: 04/24/2024

      See the attached response in regard to complaint ID *******.

      Please do not post to the website.

      Customer Answer

      Date: 04/25/2024

      I received a voice mail yesterday April 25th stating I "had them confused with branson travel OFFICE"...NO MAAM I don't have you confused with anyone. Your office has called me MORE than "four" times in one year. When I answer they say "BRANSON TRAVEL GROUP"......THANKS AND PLEASE NEVER CONTACT ME OR MY FAMILY AGAIN!!!! 

    • Initial Complaint

      Date:02/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A week ago I bought a travel packet that cost me $178. I received a call today telling me that there were new terms. I was told that there would b a $29 change date fee, $300 cancelation fee, $99 if I cancel within 48 hours $69 to reschedule and a $29 travel protection. These terms were not agreed upon.

      Business Response

      Date: 02/12/2024

      The fees listed within the complaint are the cancellation and rebooking fees. These fees are listed within the confirmation letter as well as verbally explained during the process of setting the reservation.

      As a gesture of good faith, our office has reached out and refunded the fee.

       

      Do not post to the website.

    Branson Travel Group is NOT a BBB Accredited Business.

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