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Business Profile

Vacation Certificates and Vouchers

Branson Travel Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

This profile includes complaints for Branson Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Branson Travel Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 17, 2023 I paid $228.84 for a 5D4N pkg. Confirmation ********. Reservations called me on 03/21/2023. I had been told by ****/*** that I could select my hotel and 6 free tickets from their webpage and that the tour was on the 2nd day (which was 07/13 for me). I was told that the tour 2as for only 120 minutes and that I could book one first thing in the morning. First Reservations (*****/*****) told me that they couldn't guarantee a King bed and I said why? Booking a room in March for July should not be a problem and was I just supposed to take what ever was available when I arrived? Then I was told that the shows on line were not what they could guarantee were included in my free ticket package. Lastly, they told me that I couldn't book a tour on the 13th, but only on the 14th or 15th and that I couldn't book any other events before 6pm. The first tour is at 8:30 and the last is at 2:20. I said that 2 hrs after 2:30 was only 4:30 and I wanted the 8:30 time anyway. They said that I couldn't book my tour time and that they didn't guarantee that the tour was over in only 2 hrs and if I didn't stay until it ended, even past my 2 hrs they would charge me the full price for everything. I finally hung up on them. I called ***** back and left her a VM saying that if they couldn't confirm my tour day and 8:30 time AND my show tickets AND the $100 **** card being available at check-in, I just wanted a full refund. So far no return call. Based on their reviews here and on other sites nothing is worth what might happen. Show tickets not being what was promised, no **** at check in, etc. etc. The person on the phone kept over talking me and saying that on a recorded line she couldn't/wouldn't promise me anything. Scary if they know that they can't deliver what they say.

      Business Response

      Date: 03/27/2023

      Our office has been in contact with Ms. ******** regarding her complaint filed with the Better Business Bureau. 

    • Initial Complaint

      Date:02/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like no further contact from this business of any kind. No further contact.

      Business Response

      Date: 02/25/2023

      This phone number has been placed on our do not call list. No further calls will be received from our office.

    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a vacation package with Branson Travel Group. They called to book a date. I booked the date. They told me I had to cancel within 2 weeks of date or there were fees associated. I called around Dec 17th to cancel a trip for 3rd weekend of January. On Dec 28th They emailed me to tell me my trip was finalized. I called back and they told me I had to pay fees either 19 dollars for trip protection or 59 dollars for canceled trip. That no matter what timeframe I canceled in there were fees involved. I was not told I needed to buy the trip protection. Only that I had to cancel in 2 weeks time from vacation date. I feel like they are scamming.

      Business Response

      Date: 01/09/2023

      A member of the Branson Travel Group staff will be reaching out today to discuss the concerns described in the complaint.

       

    • Initial Complaint

      Date:11/14/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company called me on the phone. I signed up to receive a getaway package. I paid $129. I am trying to use it and now their phone numbers are disconnected.

      Business Response

      Date: 11/15/2022

      I sent an email to our Call center Manager who spoke with **** and they have refunded the $129.00.



    Branson Travel Group is NOT a BBB Accredited Business.

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