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Business Profile

Vacation Certificates and Vouchers

Branson Travel Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

This profile includes complaints for Branson Travel Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Branson Travel Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company called me on the phone. I signed up to receive a getaway package. I paid $129. I am trying to use it and now their phone numbers are disconnected.

      Business Response

      Date: 11/15/2022

      I sent an email to our Call center Manager who spoke with **** and they have refunded the $129.00.



    • Initial Complaint

      Date:05/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did business with these guys, and when I try to call them the system tells me the number is no longer in service.

      Business Response

      Date: 06/06/2022

      Our company called Mr. ***** back and left him a message on the 18th of May.  We spoke with Mr. ***** on  the 1st of June and he confirmed that he is a Nantucket Owner, and we let him know that when he travels on his ownership he can use his entertainment package.  

    • Initial Complaint

      Date:05/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Branson Travel Group has been calling my cellphone multiple times per day right up to today when they called 3 times. When I call back and ask them to stop calling, they say yes we will stop. But then the very next day they are calling again. I believe they are doing it on purpose now. They claim I showed interest in traveling to Branson Missouri somewhere and that is completely false. They use a spoofed phone number that shows as a neighboring town but then they are in Missouri. Please make them stop.

      Business Response

      Date: 05/27/2022

      We do not have an outbound call to that number.  We checked our database from our dialer program and with our desk phone carriers to find 4 inbound calls from that number. It has placed on our DNC list. 

    Branson Travel Group is NOT a BBB Accredited Business.

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