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Business Profile

Loans

MOHELA

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MOHELA has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MOHELA

      633 Spirit Dr Chesterfield, MO 63005-1243

    • MOHELA

      PO Box 105540 Atlanta, GA 30348-5540

    • MOHELA

      PO Box 105347 Atlanta, GA 30348-5347

    • MOHELA

      PO Box 91388 Raleigh, NC 27675-1388

    • MOHELA

      PO Box 90639 Raleigh, NC 27675-0639

    Customer Review Ratings

    1.05/5 stars

    Average of 404 Customer Reviews

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    Review Details

    • Review fromPerla N

      Date: 09/28/2022

      1 star
      Tried to pay my loan wasn't able to make an account. Kept saying I wasn't in the system. Tried to pay my bill on the phone. Answer machine didn't understand me. Was placed in holding line for 100 minutes. *****. All I want to do is pay my **** loan!
    • Review fromJohn Q.

      Date: 08/24/2022

      1 star

      John Q.

      Date: 08/24/2022

      I waited in a wait queue and was hung up on.

      MOHELA

      Date: 08/25/2022

      Hello ****, Thank you for contacting MOHELA. This matter has been referred to our Customer Advocacy Team. We will contact you within the next several business days. In the meantime, you are welcome to contact ** at our *************************** by phone at ************, in writing at ******************************************************************, or by logging into your web account to request further assistance with this matter.
    • Review fromSara T

      Date: 08/15/2022

      1 star

      Sara T

      Date: 08/15/2022

      If I could leave zero stars for this company I would. About
      five years ago, I switched my federal loan to a private loan due to low
      interest rates as well as a better deal (at least it seemed so at the
      time). Since then, I have returned to school and have had nothing but
      headaches with this company ever since. For the past four years, I have
      been completing and submitting paperwork for payment deferral as I am a
      grad student. I had been waiting to use unemployment forbearance until
      it became absolutely critical to use this option, especially as it is
      available for in three month increments, and there is a limit of 12
      months total in which you can use the unemployment forbearance. This
      summer, I have been unemployed so completed the paperwork. As it
      expired this month, I called the company to complete the unemployment
      forbearance option once again. Unfortunately, however, I was told that
      this option was discontinued, and Sofi/Mohela no longer offers
      unemployment forbearance. I received no notification in the mail, I
      recived no heads up, and I have had multiple conversations with
      Sofi/Mohela over the past 8 months to understand the best repayment
      plans available while I complete my degree. I appealed and requested an
      exception due to the fact that no one had informed me that there would
      be or even had been a policy change. As a response, Sofi and Mohela
      unilterally made the decision to deny my exception. Again, they did not
      contact me nor send me any paperwork or notices related to this
      decision (so yes, again, no transparency or accountability). As an
      added complication and headache, Sofi also contracts out their
      collection services so I am having to call Sofi and their servicing
      company, Mohela, to understand what is going on. Of course, if I talk
      to someone at Sofi, they refer me to Mohela. When I contact Mohela,
      they will refer me to Sofi or inform me that the policies and policy
      decisions are made by Sofi. AVOID THIS COMPANY.

      MOHELA

      Date: 08/16/2022

      Hello ****, Thank you for contacting MOHELA for SoFi. This matter has been referred to our Customer Advocacy Team. We will contact you within the next several business days. In the meantime, you are welcome to contact our *************************** by phone at ************, in writing at ******************************************************************, or by logging into your web account to request further assistance with this matter.
    • Review fromLinda O

      Date: 07/23/2022

      1 star

      Linda O

      Date: 07/23/2022

      Their customer reps are usually good but God forbid if you ever find yourself in a tough financial situation and apply for forbearance. As of 7/16 they no longer offer general forbearance for things like unexpexted medical expenses. No explanation why. It's also extremely difficult to lower your monthly payment, they don't care what documentation you send. They won't work with you at all let alone compromise. It doesn't matter what hardship you have, they just want you to pay up.

      MOHELA

      Date: 07/25/2022

      Hello *****, thank you for contacting MOHELA.
      We regret that you had a less than satisfactory experience regarding this matter. We cannot share detailed information on this platform. Your concerns have been referred to MOHELA's Customer Advocacy Team for review and response. For immediate assistance, please contact MOHELA's Customer Advocacy Team at ************.
      Sincerely,
      MOHELA

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