Reviews

This profile includes reviews for MOHELA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MOHELA has 5 locations, listed below.

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  MOHELA

  633 Spirit Dr Chesterfield, MO 63005-1243

• 

  MOHELA

  PO Box 105540 Atlanta, GA 30348-5540

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  MOHELA

  PO Box 105347 Atlanta, GA 30348-5347

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  MOHELA

  PO Box 91388 Raleigh, NC 27675-1388

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  MOHELA

  PO Box 90639 Raleigh, NC 27675-0639

Review Details

• Review fromPerla N

  Date: 09/28/2022

  1 star
  Tried to pay my loan wasn't able to make an account. Kept saying I wasn't in the system. Tried to pay my bill on the phone. Answer machine didn't understand me. Was placed in holding line for 100 minutes. *****. All I want to do is pay my **** loan!

• Review fromJohn Q.

  Date: 08/24/2022

  1 star

  John Q.

  Date: 08/24/2022

  I waited in a wait queue and was hung up on.

  MOHELA

  Date: 08/25/2022

  Hello ****, Thank you for contacting MOHELA. This matter has been referred to our Customer Advocacy Team. We will contact you within the next several business days. In the meantime, you are welcome to contact ** at our *************************** by phone at ************, in writing at ******************************************************************, or by logging into your web account to request further assistance with this matter.

• Review fromSara T

  Date: 08/15/2022

  1 star

  Sara T

  Date: 08/15/2022

  If I could leave zero stars for this company I would. About
  five years ago, I switched my federal loan to a private loan due to low
  interest rates as well as a better deal (at least it seemed so at the
  time). Since then, I have returned to school and have had nothing but
  headaches with this company ever since. For the past four years, I have
  been completing and submitting paperwork for payment deferral as I am a
  grad student. I had been waiting to use unemployment forbearance until
  it became absolutely critical to use this option, especially as it is
  available for in three month increments, and there is a limit of 12
  months total in which you can use the unemployment forbearance. This
  summer, I have been unemployed so completed the paperwork. As it
  expired this month, I called the company to complete the unemployment
  forbearance option once again. Unfortunately, however, I was told that
  this option was discontinued, and Sofi/Mohela no longer offers
  unemployment forbearance. I received no notification in the mail, I
  recived no heads up, and I have had multiple conversations with
  Sofi/Mohela over the past 8 months to understand the best repayment
  plans available while I complete my degree. I appealed and requested an
  exception due to the fact that no one had informed me that there would
  be or even had been a policy change. As a response, Sofi and Mohela
  unilterally made the decision to deny my exception. Again, they did not
  contact me nor send me any paperwork or notices related to this
  decision (so yes, again, no transparency or accountability). As an
  added complication and headache, Sofi also contracts out their
  collection services so I am having to call Sofi and their servicing
  company, Mohela, to understand what is going on. Of course, if I talk
  to someone at Sofi, they refer me to Mohela. When I contact Mohela,
  they will refer me to Sofi or inform me that the policies and policy
  decisions are made by Sofi. AVOID THIS COMPANY.

  MOHELA

  Date: 08/16/2022

  Hello ****, Thank you for contacting MOHELA for SoFi. This matter has been referred to our Customer Advocacy Team. We will contact you within the next several business days. In the meantime, you are welcome to contact our *************************** by phone at ************, in writing at ******************************************************************, or by logging into your web account to request further assistance with this matter.

• Review fromLinda O

  Date: 07/23/2022

  1 star

  Linda O

  Date: 07/23/2022

  Their customer reps are usually good but God forbid if you ever find yourself in a tough financial situation and apply for forbearance. As of 7/16 they no longer offer general forbearance for things like unexpexted medical expenses. No explanation why. It's also extremely difficult to lower your monthly payment, they don't care what documentation you send. They won't work with you at all let alone compromise. It doesn't matter what hardship you have, they just want you to pay up.

  MOHELA

  Date: 07/25/2022

  Hello *****, thank you for contacting MOHELA.
  We regret that you had a less than satisfactory experience regarding this matter. We cannot share detailed information on this platform. Your concerns have been referred to MOHELA's Customer Advocacy Team for review and response. For immediate assistance, please contact MOHELA's Customer Advocacy Team at ************.
  Sincerely,
  MOHELA