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Business Profile

Car Wash

Club Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

This business has 1 alert

Complaints

This profile includes complaints for Club Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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Club Car Wash has 65 locations, listed below.

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    Customer Complaints Summary

    • 244 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been complaining to club car wash for about a year about not getting any tire shine on my tires. Everyone i talked to, they would just say, it's in your package you should be getting it. So today 4/19 I had an employee look up my records and someone shut off the tire shine for my vehicle. I did not request this. I've sent emails and made phone calls, they refuse to even give my a little as one month free. This was clearly their mistake and should fess up to it

      Business Response

      Date: 05/14/2025

      Thank you for reaching out. We apologize for any inconvenience this may have caused. Your account shows that you should be receiving Tire Shine but we understand the frustration you have been experiencing. If you would like to reach out to ***************** we would be happy to make this situation right for you. We will place a note on your account so a **************** Representative will be able to assist when you call in. Thanks, Club Car Wash.

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 23223784

      I have reviewed the business' response and am rejecting it because:
      Damage was caused by Club Car wash to rim and tire.

      Additionally, they DO regularly get this complaint as evidenced by a quick ****** search. 


      Sincerely,

      ****** *******

      Business Response

      Date: 04/21/2025

      Thank you for reaching out. We sincerely regret that you are not fully satisfied with the outcome of your claim. Please know that we take all concerns seriously and carefully review each case to ensure a fair determination.  Club Car Wash has agreed to assist with the repairs of the tow cover that was removed during your visit.  Unfortunately, the damage to your tire is not consistent with our equipment as there is nothing in the wash that would damage the sidewall of the tire.  Additionally, if such damage were occurring due to our equipment, we would expect to see similar issues reported by other customers.  We understand this may not be the outcome you were hoping for, and we appreciate your understanding.  Thanks, Club Car Wash.

       

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of incident - 2/24/2025 $15.00 car wash resulting in $2187.82 with of vehicle damage. Car was loaded in carwash in neutral with no problem. Partially through the wash, my car became misaligned on the rollers apparently. My car is a 2019, and I touched no controls in my car during this experience. My car stopped moving, and the car behind me(also in neutral and not misaligned on the rollers) continued to move and rear ended me. The Wash was stopped. They asked if I touched anything to which I replied absolutely not. I asked if the car behind me had hit me, and they said no, youre good, they were not moving very fast. They had me turn the wheel to realign back on the rollers and I completed the wash. I found damage on my car after, and returned to the was the following day to make an official claim. The manager said this had happened twice that day. Where I got my estimate that following Friday @ **** ********* collision center, when I told them I had been hit in a carwash they immediately asked if it was Club carwash, and that the knew the claims ***** signifying that this happens often. Club carwash then said they reviewed the footage, and their machinery was working properly so it MUST have been something I did in my vehicle. They have been relatively unresponsive since. I emailed and dropped off in person(signed and dated my the manager) a formal request to preserve evidence so they could not delete the video footage from that day. They were unresponsive when I asked for the footage. Id assume it would show me hitting my brakes if I had touched anything in the vehicle to cause my car to become misaligned, which I did not. This is unacceptable. This is negligence. They cram too many cars in the wash, and too close in proximity, and their system is clearly flawed with no safety mechanism if this is happeneing as frequently as it appears to be. I would like them to accept responsibility, remedy the damages and provide me a rental car in the meantime.

      Business Response

      Date: 04/02/2025

      Thank you for reaching out. We sincerely regret that you are not fully satisfied with the outcome of your claim. Please know that we take all concerns seriously and carefully review each case to ensure a fair determination.
      As discussed over the phone, the rollers behind the drivers side rear tire are designed to push the vehicle down the track while in neutral. Our system does not cause vehicles to stop unless the track is manually halted, which would have affected all vehicles on the track. After reviewing the incident, we found no equipment malfunction that would have caused your vehicle to stop.
      Based on our assessment, this issue appears to have resulted from driver error and a failure to follow the posted wash instructions. We understand that this may not be the response you were hoping for, but we appreciate your understanding. Thanks, Club Car Wash

       

       

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