Reviews

This profile includes reviews for Tri-State Water Power & Air's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tri-State Water Power & Air has 22 locations, listed below.

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  Tri-State Water Power & Air

  1220 SW End Blvd Cpe Girardeau, MO 63703-7617

  
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  Tri-State Water Power & Air

  4151 N 20th St., Ste. 3 Ozark, MO 65721

  
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  Tri-State Water Power and Air

  808 Airpark Center Drive Nashville, TN 37217

  
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  Luminous Electric

  3350 Ulmerton Rd Ste 20 Clearwater, FL 33762

  
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  Tri-State Water, Power & Air

  9526 Corsair Rd Frankfort, IL 60423

  

Review Details

• Review fromJanice N.

  Date: 01/14/2023

  1 star
  We made this purchase via **** *****, thinking we were getting info on a Genrac and TriSate showed up. We purchased through them and on 10/25/22 we signed an agreement for generator service contract. Payments were to be deducted beginning 11/15/22. I have called every month and no payments have been deducted . They are nice and promise to get back to you, but never a return call. This OTP agreement was made with "***". These are expensive purchases and service after the sale is important. I noticed that they answer the reviews a lot quicker than they do actual customer calls.

• Review fromJorge G

  Date: 01/04/2023

  5 stars
  On point, very professional, on time, as promised, great staff all around, office and technician

• Review fromNicki B

  Date: 11/01/2022

  5 stars
  On 6.10.22, a scheduled maintenance was performed on a water system purchased from Tri-State approximately 3 years earlier. This was my first maintenance on the system and it was costly, almost $800 which was never explained to me when purchased. On 11.1.22, I called to complain of low water pressure and a "humming" sound in my pipes that began after the maintenance. This is when my issue was escalated. The customer service person, explains I only have 90 days to report a problem otherwise a $155 fee would be charged to come back out. I explained that no one explained the 90 day policy to me, not the service person or the scheduler. Nothing was provided to me to read that explains their policy. I also explained that I had extenuating health issues with a family member who is now deceased (even offered to provide the death certificate), the manager reduced the fee to $55. I told him, I need this fixed but I know there are exceptions to every policy so I would write an official complaint, since he was unwilling to give a one time fee waiver. At that point, he began to reason with me about his policy and the "fact" that this isn't my first water system. He says, a person with my same name had one 29 years ago. I explained again, first water system, first time maintenance has been performed, you have the wrong person. In addition, I also explained that Tri_State missed the first required maintenance per scheduler, so therefore they scheduled 2 which is why the trip was almost $800. I think first of all that it was truly unprofessional of their service provider to not explain the policy or leave paperwork for my review, he was only concerned about payment, which had already been completed. I am asking for a one time fee waiver due to the circumstances mentioned above before I launch an official complaint with BBB. Based on other reviews....I think my experience is not a new experience for this company, certainly would not be on my recommendation list.

• Review fromBonnie S

  Date: 10/31/2022

  5 stars
  Very professional and accommodating. They are so responsive in an emergency like no AC. The scheduling person is also efficient and helpful. I highly recommend this company

• Review fromEric G

  Date: 10/24/2022

  5 stars
  Been a customer for 5 yrs now. Bought a new system from them and have been extremely with sales and service. Service being the most important. 5 stars from me. The guys are clean, friendly and knowledgeable of the product theyre service. So happy they are now servicing my dad and daughter and some of my neighbors. Check them out. I dont think you can do better

• Review fromPhyllis T

  Date: 10/05/2022

  1 star

  Phyllis T

  Date: 10/05/2022

  I have been a customer for over 20 years and have never had a complaint until last year. Had my system serviced in May 2021, which was expensive, my water has not been good since. Called them, they came out in July which did not solve my problem. My water goes from gray/black like it has charcoal in it, then it is brown/orange from the iron in the water, I purchased a oxy tech machine October 2016 to take the iron out of the water. It evidently is not doing what it is supposed to do, in fact my water was better before I had any of their equipment. My system has a lifetime warranty on it and it is clear to me that its lifetime has long been gone. I had the system serviced again in June 2022, hoping this time my water would get better, but it did not. I called them, they came back out in July, my water is still awful. I called them again, they came out in August, all they have done is adjust my system to regenerate more often, causing my water bill to sky rocket. The tech told me there was a part they needed to put in my system to resolve the problem, he would get it and they would call me to schedule an appointment, never got that call, it is now October and my water is still awful. I want this issues resolved even if they have to honor the lifetime warranty and replace the system at their cost. This problem has gone on way too long. I am pretty disgusted with spending the money for the system and then all the expensive servicing and still having terrible water.

  Tri-State Water Power & Air

  Date: 10/13/2022

  We appreciate you bringing this to our attention. Were sorry you had a frustrating experience. After, review it appears your part should arrive early next week. Our goal is to ensure our customers have confidence in our products and that they perform as expected. A member of our management team will reach out to you about your equipment. Again, we apologize for the inconvenience and appreciate your business.

  Phyllis T

  Date: 10/30/2022

  If the part was to arrive early in the week after the complaint was filed, why am I now going into the third week and into another month? I am not paying for a part to be added to a system that was guaranteed to do the job and I will not pay for the upkeep of another part that is being added to a expensive system that doesnt do its job. If the system has a lifetime warranty as I was guaranteed, why am I into the second year of complaining about bad water? I cant even wash white clothes in this water, I cant wash medical equipment in this water. Ive got a lot of money invested in equipment that doesnt do the job, and what is ironic is the tech told me when he was here in August that ********** had the part in stock, and we are going into the third month since then. Any part you add to this system will be replace and maintained at your expense, not mine. At no time in the purchase of the system was I told parts may have to be added for the system to preform the job. This is very bad business practices.

• Review fromJ. S.

  Date: 09/25/2022

  1 star

  J. S.

  Date: 09/25/2022

  I just want to let others know that as I sit here tonight at 11:30 after a bad storm without any electricity and my husband being compromised because of his breathing my generator did not come on it also had happened earlier in the day but it seemed to work that time after calling to get some kind of information about how to reset it then we tried to reset it again when the storm came through and they could not fix it I think with this amount of research that was done when we bought the generator thinking that this company was the top of the line has been very disappointing for us tonight we will now wait for one to two weeks maybe before someone will be out to fix our generator and we will have to worry about whether we will have another outage we are hoping that the company will try and be there for us over this but we are skeptical at this time we really didn't think that we would ever have to worry something to think about when you're spending good money for a product and it does not perform *************************** *******,** *****

  Tri-State Water Power & Air

  Date: 10/01/2022

  Thank you for bringing this to our attention. The last thing we ever want is a customer without ********************** and their generator not come on. Upon reviewing your account, it appears that our offer for annual maintenance has been declined each year since 2018. It is imperative that the engine be maintained annually to ensure your equipment functions properly in the times you need it most. We do offer 24-hour emergency service if you are without power and your generator does not come on. Simply reach out to us at that time and one of our technicians will be dispatched to address the issue. Our goal is to ensure each of our customers has confidence in their products and they perform as expected when the time comes. A member of our management team will be reaching out to speak with you further about how we can get your equipment back in good working order.

  J. S.

  Date: 10/05/2022

  Your comment about not having maintenance done since 2018 is completely false since I only got the generator April 15th and it has one year warranty for all maintenance so you obviously do not even know who you are talking to this is the complaint I have with this company you do not seem to know who you are talking to or what is going on with the account I suggest you look over my account a little better and realize that at this moment I still do not have a working generator you are supposed to come and look at it it's taken 3 weeks for that to happen this is my comment at this time I am very sorry that you are not handling this properly

  Tri-State Water Power & Air

  Date: 10/12/2022

  Thank you for taking the time to clear this up, I apologize for confusing the accounts. Im glad that we could get this resolved, you have my name and info if you ever need anything in the future, please dont hesitate to reach out.

• Review fromFaith P

  Date: 09/17/2022

  5 stars
  I called several highly rated A/C companies when my air conditioner went out in 5:30. Some were nice, some not so nice, but all said they could not come out until the next day, including the company who installed and maintains mine. I called Hopkins and ****** spoke to me as she genuinely cared about my situation. She could not have been more lovely. I also talked to ***** and both kept me updated about the timing of the service. Forget **** from State Farm when you have **** from Hopkins! He was fantastic, fixed my a/c and overall service was excellent. **** was at my house a couple of hours after my first call. A HUGE THANK YOU to this great company with exceptional staff!!!

• Review fromJoel N

  Date: 08/17/2022

  4 stars
  Very friendly and knowledgeable! I will definitely use them again.

• Review fromAna B

  Date: 07/28/2022

  5 stars
  I highly recommend Hopkins AC. They are very professional. The staff is great! Very knowledgeable and thorough. Im happy to have found them.