Important information
- Customer Complaint:BBB has received consumer complaints about Credit Control which allege contact from the company about debts not owed, difficulty obtaining validation of debt owed, and difficulty making contact with the company. The company has addressed concerns brought to its attention.
Complaints
This profile includes complaints for Credit Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 335 total complaints in the last 3 years.
- 136 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by Credit Control, LLC via mail and offered an amount I could pay to settle my account "as paid in full". I spoke with several employees at the company as well as at the "Creditor" company they were representing, Lending Club, who all assured me that it would no longer be indicated on my credit report as an unpaid debt, but instead, it would show as being resolved per agreement. Upon receiving that assurance, I cashed out my retirement and paid the debt as agreed and several other debts that had fallen behind due to Covid. To date, this debt remains on my credit report as still remaining due and as a monthly late payment. I now have another company, *** *********, who is calling me regularly to collect the remainder of the debt. I intend to file against all three companies as it feels like something that all three should be very aware of and something they likely are doing on a regular basis. I conducted the same type of settlement with other lending institutions and credit collectors without issues.
Credit Control LLC promised me they would provide a letter within 5 days stating that the debt had been resolved. I have called them repeatedly for the letter and have only received copies of the same letter that I have attached to this complaint that says it "WILL BE CONSIDERED RESOLVED". Since they admit to having received my certified check that DID clear the bank, as is obvious since the credit is also noted on my credit file, then they should hold up their end of the agreement. It should also be noted that the representatives I talked with assured me that they had to get approval from the creditor before making the agreement with me. They said it would be approximately 30 days to have my credit report cleared and it has now been almost a year. Please help me!
Business Response
Date: 07/20/2022
We are in receipt of the complaint of ***** *******, forwarded to our office through the portal on July 17, 2022. Upon receipt of your correspondence, we documented this complaint and reached out to our client Lending Club regarding the consumer's concerns.
Our client has confirmed that their records did not reflect that this account was settled. As of today, July 20, 2022 our client has updated their file to reflect that this account was settled, and they have reached out to the other collection agency to recall the account from them.
Regarding the consumer's concerns with the credit reporting of this account, please be advised that at no time has Credit Control, LLC ever reported this account to any credit reporting agency. The consumer would need to address any concerns regarding the credit reporting of this account directly with ******* ****.
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