Complaints

This profile includes complaints for Spectrum Brands - Home & Garden Division's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spectrum Brands - Home & Garden Division

  1 Rider Trail Plaza Dr Earth City, MO 63045-1313

• 

  Spectrum Brands - Home & Garden Division

  601 Rayovac Drive Madison, WI 53711

• 

  Spectrum Brands - Home & Garden Division

  3001 Deming Way Middleton, WI 53562-1431

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased their Cutter Dry Insect Repellant product at our local ACE Hardware store last week and their product had a defective twist top making the entire item unusable. I provided the company the production information as requested. I received an email today stating I needed the actual cash register receipt for a refund. Who saves every cash register receipt for such a small item.This is poor customer service. All I am seeking is a refund.

  Business Response

  Date: 05/16/2023

  We do apologize but our office did not receive the images of the product as per our request.  As a One Time Courtesy we will issue a refund check to be mailed to the consumer.  

   

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a black +****** toaster oven/ rotisserie that stopped working in 7 months. I contacted black+****** who referred me to spectrum appliance as their home apple division. I was asked to provide receipt, information about the toaster , cut the cord and send a photo and a check or money order for shipping. Which I found suspicious now I think it was to avoid a dispute knowing they never intended to send a replacement. They replied that I would receive my replacement in **** business days. That was 3 weeks ago. And both companies have stopped responding

  Business Response

  Date: 02/13/2023

  Thank you for making us aware of this complaint. A replacement oven was shipped to ******************, and is expected to be delivered on Thursday (tracking: 1ZA2910Y0364364244). An email was sent to ****************** on 2/10 with the tracking number. In regards to cutting the power cord, this helps prevent unwitting individuals from retrieving and attempting to use a potentially faulty appliance. If ****************** has any further questions she may direct them to *********************************************** or call ************. 

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase two bottles of spray. Not good with my asthma. Called number for satisfaction guarantee refund. Man was abusive and rude and condescending. Please help me get my money back like the bottle says. I do not have my receipt anymore I tried the bottle for a month and it made my asthma worse I am now on natural product just baking soda and water maybe a little bleach. I spent $21.97 on each bottle please help me get my refund I can't believe how nasty this company is

  Business Response

  Date: 02/13/2023

  Hello *****, 

   

  We will be contacting you directly to further discuss your Money Back Guarantee.

   

  Thank you, 

   

  *********************
  Consumer Relations Manager

   

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* ******* Kitchen Faucet (F-WKP-70) back in 2020 at ***** in North East MD. The Faucet had a lifetime warranty. The Faucet starting leaking in multiple locations and could not be repaired. ***** had an identical faucet in stock but told me to contact the manufacturer and they would replace the faucet if Spectrum/Pfister would provide a code. I spoke to the Spectrum/Pfister Warranty Rep on 12/26/22 and he would not provide a code, but said he would replace the Faucet and would mail a new one to me overnight. I still took 3 days for the package to come in and it was NOT a new faucet despite the Rep saying they would replace the entire Faucet. I only received a new hose and that was not sufficient as there were still multiple problems with the Faucet. When I called the Spectrum/Pfister Rep on 12/29/22, everyone was off for the New Years holiday. As I have four young children, I needed my Faucet replaced immediately and could not wait several days for the Reps to return to work AND then wait several more days for the new Faucet in the mail. So I purchased an identical faucets at ***** for $104.94. I ask that Spectrum refund me the $104.94 as they sent me the wrong part.
  
  I have attached the warranty delivery slip and the receipt for the new faucet.

  Business Response

  Date: 01/30/2023

  We will be contacting the consumer directly to resolve this matter.

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a defective Littermaid Multi Cat Litter box which is defective and under warranty. I have tried to email, contact via web and telephone them to resolve the problem. When I phone, I am always put on hold for ***** minutes, and then either someone answers and tells me I have the wrong department and they will transfer me, or someone answers and "cannot hear me," or someone just picks up the phone and hangs it up. This has been going on for weeks. I need them to honor their warranty. This is an ongoing problem with this company. They claim that their product has a one year warranty, but it isnot possible to contact them to take advantage of it.

  Business Response

  Date: 01/19/2023

  Hi *****, 

  A replacement litterbox order has been placed.   Please allow 5-7 days before receiving the order via UPS.

  Thank you, 

   

  *********************
  Consumer Relations Manager

   

  
  

  Customer Answer

  Date: 01/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, 
  ASSUMING THAT THEY FOLLOW THROUGH
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to a purchase of a Remington ****** (model PG6171), which Remington amusingly refers to as the "***** Boss". I purchased this ******, have owned it for a short time, and the performance of the product is deplorable. The trimmer consistently shuts down while turned on, battery does not last whatsoever (despite being charged), has egregious difficulty in trimming my ***** and is overall completely useless. The ****** will stop while I am attempting to trim my *****, and as anyone with a ***** knows, this is extremely painful as your facial hair then gets pulled out as the blades aren't working. It is a dangerous hazard. I have always used **** products (and been very happy with that company), but I tried Remington for the first time with this product because they advertised it as the ultimate ***** detailing kit - it is ultimately a complete piece of trash that does not work. I do not even use it daily as a bearded man, maybe once every two weeks, and it still barely works. I have 10 year old **** products that work better than this new product. I feel truly cheated out of my money with this lowly company and I would like this issue rectified. What normally should be a 10 minute ***** trim turns into an irritating issue with this useless product. It is hard to fully express my irritation with this company and this horrid product they have sold me, while taking my money. I want this replaced with a proper functioning product, which is what I paid for. This company seems to sell insecticide and weed removal products, I have no idea why they are involving themselves in the grooming industry, they are clearly clueless and out of their element. Stop cheating the consumer.

  Customer Answer

  Date: 12/30/2022

  Was asked for first name: *****

  Business Response

  Date: 01/11/2023

  Hello,

  I have been in contact with ************** and have replaced his product under our case number 1464251.  You can close the file.

  Thank you,

  ***********************

  Manager ************************************ Division

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  The firm has rightfully replaced my product and done so in a professional and prompt manner. It is appreciated. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had order a *************************** grill from Amazon in 1/10/2022. It stopped working after 4 months of barely any use. I contacted Amazon who told me to contact ***************************. The company that does their warranties is Spectrum **** Services. I filled out a form May 22, 2022. I attached the Amazon invoice and they responded back for some more information and pictures that I cut the cord of my grill so they would release a new one for shipment May 25, 2022. On May 28, 2022 I sent the picture that I cut the cord of my unit and they agreed. They would release a New unit for shipment, that was May 31, 2022 and that a tracking number was to follow. I didnt hear anything so on 6/2/2022 I emailed for an update. They told me the item was on back order so I asked how long the back orders were at. They emailed me back 6/3/22 and said they are 2-3 weeks out. So 6/22/22 it had been 3 weeks and I inquired how much longer it would be? They said they had no idea there were no units in stock. They said they could issue a refund. 6/23/22 I emailed back and said I would take the refund. They replied back and said it would ***********-8 weeks. 8/30/22 I emailed again and said it has been over 6-8 weeks where is my refund. 8/30/22 they said they are looking into this with their financial department and they would get back to me. Another week later 9/7/22 I replied back again what is taking so long. They said they would send it to a supervisor to look at and I havent heard back since. I have copies of all the emails but I dont know how to attach them.

  Customer Answer

  Date: 09/22/2022

  Spectrum Home Appliances a division of Spectrum Brands, Inc. 

  It was all done through email so I dont have an address except for an email address which is ******************************************* and ***********************************************

   

   

  Customer Answer

  Date: 09/26/2022

  As of Monday September 26th. I still haven't received the issued payment. 

   

  Thank you,

  *******************

  Business Response

  Date: 09/30/2022

  Hello *****, 
  
  I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 
  
  I am sorry to hear of the issue you shared with the warranty service on your Order ID: ******************* and have checked the options. The order was placed Monday, January 10, 2022 and the return window expired February 11, 2022. 
  
  While we see your concern here, we will need to refer you to the manufacturer or their representative. The manufacturer or their authorized representative is best placed to offer warranty related options.
  
  I see you are disappointed with the delays in a resolution but this is the best solution available. 
  
  Please feel free to contact us directly by replying to ********************************* if we can be of further assistance in this matter. 
  
  Regards, 
  Raman R. 
  Amazon.com 
  http://www.amazon.com

  Customer Answer

  Date: 10/06/2022

  I really appreciate all your help but the company has refunded my cost of the machine. So no further action is needed.
  Thank you again,
  *******************

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Powerxl Duo Nutrisealer in May of this year ..The product was faulty.. It didnt VACUUM AND SEAL as shown on commercial.. It would SEAL, but not VACUUM with the same intensity.. After using it, the power of the vacuum got less and less. So it would only seal, and vacuum a littleTheres a 90 day MONEY BACK m, NO QUESTIONS ASKED, GUARANTEE !!.I called to get a replacement in before the 90 days, and recvd the replacement about 2-3 weeks later..Ive had the product for about 2 weeks now, and havent able to use it because I got sick.. So I called them to return product, because Im not sure when Ill be able to use it..When I called they said the 90 days started from the first shipment!!I said to them that was not fair that I receive a faulty product, have it replaced, but a new 90 Day, MONEY BACK, NO QUESTIONS ASKED is not in place Because their product didnt function properly from the start, a NEW 90 DAY, MONEY BACK, NO QUESTIONS ASKED, GUARANTEE should have been put in place, or I should have been advised that the 90 DAY, MONEY BACK, NO QUESTIONS ASKED GUARANTEE would expire by the time I would receive the replacement.. At that point I would have ask for a refund.. Product cost was $106.61 1st payment May 20th, 2022-$39.95 2nd payment Jun 21st, 2022- $33.33 3rd payment Jul 21, 2022- $33.33..They knowingly sent the product without it being covered under the 90 DAY, MONEY BACK, NO QUESTIONS ASKED GUARANTEE.. I want the refund!!!

  Business Response

  Date: 09/27/2022

  We are sorry the customer had this experience. Her account has been refunded to the payment method used on her order. If the refund did not process, please contact customer service at ************************************************* and we will be more than happy to assist the customer.

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8-21-2022 Dear Wisconsin BBB, First please note, I am a disabled senior. I have difficulty using phones. I do not have a phone. Do not ask me to call you or ask me to call anyone. I need accomodation for my disability. I can only communicate over email or Zoom. If you want to snail mail, please provide SASE. I ask for your help as I have been getting the run around from Black and ****** and no reply from Spectrum Brands. ***** and ****** had promised me a refund of $37.23 but has given me the run around instead of a refund. On Nov. 4, 2017 I purchased a new Black and ****** JE2200B Vegetable Juicer. It sat unopen until June 20, 2022. Upon opening the box, I wanterd to dismantle the unit and clean it before first use. Following the instructions, I am unable to open the juicer. The pulp separator does not detach from the base. The cutter bowl does not detach from the pulp separator. On June 20, 2022 I emailed Black and ******. They told me to contact Spectrum Brands, which is located in your state. I do not know the relationship of Black and ****** of Spectrum Brands. Spectrum Brands gave me the instructions of the unit. I had this. This was of no help. I asked if they had a video to show how the unit opened? They sent me a sales video. This was of no help for it is off point, does not answer the question. I asked for a Supervisor to help me. I was ignored. I contacted Black and ****** and explained Spectrum Brands was unwilling to help me. ***** and ****** said they would give me a refund. When I followed up with Black and ****** asking where my refund was, I got the run around. I want the promised refund of $37.23 so I can buy another brand for Black and ****** and Spectrum Brands have given me a hard time. Spectrum Brands HOME & PERSONAL CARE DIVISION HEADQUARTERS ******************************************-********************************* 53562-0992 ************ *********************************************** **********************************.

  Business Response

  Date: 09/01/2022

  Thank you for making us aware of this complaint. A refund has been mailed to ************** as requested. 

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought a Remington nose trimmer at ******* supercenter on ************* and ******. It doesn't really cut that good for him it is gray and yellow nose trimmer. He paid $20.00 dollars for it . It should be better. We want our money back or he wants a replacement and not a gift card. We want a refund check. We are on oxygen and we are a disabled couple. We are on social security disability. Resolution, they should manufacture the nose trimmer should be better.we want our money back. We don't want a gift card. We just want a refund check. Thank you.

  Business Response

  Date: 08/08/2022

  Dear *********************************,

  We are very sorry to hear about your experience with your Remington trimmer.  Product quality is a top priority for us, and we would like to take care of this for you.  We will give you a call this afternoon and get the model number and either replace your product or issue a refund.

  Sincerely,

  Remington Consumer Service

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  Here is the picture for  Remington nose trimmer because im on oxygen and i cant always be on the phone. My husband just wants a refund check or a replacement if you guys carry that one or a different color. Thank you. 

  

  
  Regards,
  
  *********************************

  Business Response

  Date: 08/22/2022

  Dear *******************, 

  We are sorry to hear about your experience with your Remington trimmer.  Per our discussion on 8/8/2022 you requested a refund for $20.00.  We mailed the check to you on 8/10/2022 to this address: **************************************************  Did you receive the check?  

  Awaiting your reply,

  Sincerely,

  Remington Consumer Service

  Customer Answer

  Date: 08/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is

  satisfactory to me. 

  Yes we did receive the refund check already. Thank you. 
  Regards,
  
  *********************************