We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

Liberty Utilities

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Reviews

This profile includes reviews for Liberty Utilities's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Liberty Utilities has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.04

    Average of 26 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Zac M

      Date: 10/29/2024

      This company is criminal. They are charging people several thousands of dollars per month with no evidence of that amount of electricity and water being used. They threaten and intimidate anyone that questions them. They need to be investigated or audited and exposed for their theft and abuse of power over people. To anyone considering moving to an area serviced by Liberty: turn around and get far away from these terrible criminals.

    • Kathryn T

      Date: 10/07/2024

      Rude customer service people, over 30 minutes on hold to report a power outage ( I got yelled at for walking the representative up so she could look our address and report the outage), and constantly delayed and inaccurate billing with rude representatives on the phone when you ask why.This is terrible and we have no choice on electric companies.

    • Jennifer B

      Date: 09/23/2024

      Hate this business!! Bills are high, late or dont get a bill for three or four months, then its outrageous to pay it. Their customers service sucks! They shouldnt be in business

    • Matthew H

      Date: 08/22/2024

      I have unresolved billing issues for 6months, I have the money and have made multiple attempts to pay and NO ONE I speak with on the phone can/will help. They submit a ticket and I receive no call back, everyone I speak with does the same thing, I am unaware if it's a training issue or what. I have reached the point to where when I call I am rude and I HATE being that way, but I have reached my limit.

    • Becki C

      Date: 06/11/2024

      Switched to a new billing system and said I was under billed and received a bill for $1014.11. When I called they said as long as I can pay my regular bill and a little extra I was not in danger of shut off as it was their mistake. I paid $200 extra each month for 3 months just to get a shut off notice. When I called I was told there was nothing they could do.

    • David D

      Date: 04/15/2024

      The company has done work here and my plumbing failed. I had to hire a plumber to correct the problem. The water and sewer were backed up.

    • Jack M

      Date: 02/19/2024

      In February ****, THREE bills were received in one day. First bill was to cancel a supposed billing error from December 2023. The second bill was drastically increase the original bill from December 2023. The third bill was for February **** AND included a past due amount for the increased bill from December 2023. The provided e-mail address on the enclosed letter would not accept e-mails. The provided phone number would not connect to a live person. The ******** account would not answers directly. The website account message has gone unanswered for over a week. There is NO CUSTOMER SERVICE to explain the increased billing and the short time to pay it.

    • Kristen M

      Date: 12/08/2023

      I had a credit placed on my account in March. A portion of it went towards my water. The rest was supposed to go toward my electric. I haven't paid my electric bill because the usage hasn't cost more than the credit for my account. Now I'm facing a shut-off. Why? Because after countless emails, countless phone calls, countless web contacts, and them telling me that they're going to apply the credit to my account, they still haven't done it. Nine months of them lying continually. All they have to do is apply their credit to my account. They won't do it, and now I'm facing shutting off. I can't make them do it. I don't have hundreds of dollars more to give them, but I don't even owe them. They've been charging me late fees based on every month that I didn't pay because they told me they credited my account, but they haven't credited it to my account. So I got a shut-off notice for hundreds of dollars, even though on my last bill I only owed $25. I paid it, I'm an elderly disabled woman who is homebound. There is nothing I can do. I don't have hundreds of dollars to give them that I don't owe them anyway and they won't credit me what they owe me, but they're threatening to cut my power off. They're putting my life and health at risk because they won't do what they're supposed to do and credit me what they owe me. I owe them nothing. They've done nothing but lie to me for 9 months. All they have to do is credit my account. Now I have two credits the total over $600 on my account and they won't credit me anything but they want to shut me off. Elderly. Disabled. Homebound. They don't care they're going to put my life and health at risk because they won't stop lying and simply credit my account. That's disgusting. I'm helpless and I'm going to be freezing in the winter because they won't credit my account. They know this. I've told them this. No one at that company cares. I have no choice but to file a formal complaint with the ************************* and to *** them.

    • William T

      Date: 12/03/2023

      A sad an awful company! Have tried to contact and reach this company by phone for month of November. Both phone service and especially online service denies my account ( 3 years + customer ) even exist, but sends me bills and shut off notices. A total customer service debacle. Still till this day, 12/3/2023 the online service does not recognize my account number or on file phone number to enable me to pay my bill. Would leave 0 stars if possible.

    • Lonnie M

      Date: 09/24/2023

      I took screenshots every day for my liberty electric service app that shows your kwh used from period August 10, thru Sept 10 which is when the bill period ends the kwh stays the same till they take the reading and it shows monthly average for last 12 months. So my kwh on September 10th for this period ended and my kwh was ****** and this months average shows ******. Then today their computer system did the remote reading September 24 and says my kwh is 548. Something is wrong here. I'm disabled and live on a strict budget. The same thing happened with the previous bill June 11 - July 11. Somebody needs to investigate this because I feel they are charging me for kwh I did not use and that is a scam. I afford an electric bill that goes up every month.

    Liberty Utilities is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.