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Business Profile

Electric Companies

Liberty Utilities

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Reviews

This profile includes reviews for Liberty Utilities's headquarters and its corporate-owned locations. To view all corporate locations, see

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Liberty Utilities has 6 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 26 Customer Reviews

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    Review Details

    • Joanne A

      Date: 09/05/2023

      I have called and requested my account to be closed because I have moved from the address that required gas service. I have a credit of $217.00 on my account that needs to be reimbursed. I have been contacting the company since July 2023 and no one is getting back to me by phone or email.

    • Christina W

      Date: 08/01/2023

      I think they are ripping me off. Over billing big time. Won't physically check my meter.

    • doug R

      Date: 07/12/2023

      Awful phone service. I was on hold for 1 hour 20 minutes and no-one ever answered.

    • Clark J

      Date: 06/12/2023

      Hours on hold on the phone listening to the recording tell me Liberty is local, responsive, and they care. I just want to pay my bill.

    • Jessica W.

      Date: 03/24/2023

      Jessica W.

      Date: 03/24/2023

      Liberty Utilities is running a Monopoly in my town! I know that my meter is not working correctly because of my high bills! My meter is well over 15 years old! They sent out a technician to look at it. The technician did NOTHING! I saw him with my own eyes! Liberty Utilities told me that they will NOT replace my old meter! This is not right! With how many high fees I pay on a monthly basis I should have the RIGHT to have my meter replaced!! Liberty utilities is running a SCAM which it ILLEGAL! They should be ashamed of them selves and should be put OUT of business! This site forced me to leave a star. I would not have even given them one star!

      Liberty Utilities

      Date: 03/27/2023

      We are a regulated utility. The correct recourse for customer complaints is to file with the ******** **************************

    • Jackie S

      Date: 12/22/2022

      In June I paid rent up front for 6 months. I never turned the power on, not the master switch, not the stove or refrigerator., NOTHING I received a bill for $91?????And you can not reach a human to find out why. September-Oct they added a turn on fee, I used very little electric and hardly any hot water and I was gone most of the time$250, same for Oct- Nov, $446. I found out there is a lawsuit against them which all these unexplained extra fees are probably ** paying THEIR debt. 2 years ago, they charged me for tree removal near the road..( I am a renter!!) They should be taken out of business.

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