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Business Profile

Boutiques

Glamor Gals LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made and chose a ONE TIME purchase of the weighted exercise hula hoop in Dec of 2021. I did not authorize, nor signup for, a monthly subscription/membership. Yet I was charged each month since Jan of 2022 until Mar 2023 increasing amounts from $14.99 to $29.97. All I am wanting is refunds for the monthly charges from Jan 2022 - Mar 2023 and for any/all future charges/fees to stop immediately. I have attached proof of the deductions from my account starting with Jan 2022 until now (March 2023).

    Business Response

    Date: 04/02/2023

    Hello,
    Thanks for reaching out. We are happy to help! Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public. 
    No worries, we just went ahead and stopped the membership, refunded you all the purchases made, and you will not be billed or charged every month.
    Thank you!
     -Glamma Girls Team

    Customer Answer

    Date: 04/02/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do have a follow up question for the company/business. While I am grateful for their response, Can they please provide when I should see those refunds on my bank statement? Regards,



    ******* *******

  • Initial Complaint

    Date:03/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023 I placed an order from Glamma Girls for 23.94. I received the order but have been charged 29.97 every month since. I never signed on for a auto ship contract or anything like, it was supposed to be a one time charge. I don't deny the initial charge but would like the extra months charges returned.

    Business Response

    Date: 03/30/2023

    Hi,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public. 
    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.
    Thank you!
     -Glamma Girls Team

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order the fit hula hoop on 3/16/22 for a one time payment (purchase) of $38.92. I received my product in the mail. On 4/14/22, my account was deducted $14.99. Each month since then (around the 15th) I've received a deduction to my account from Glamor Gals *********** **. The amount has increased each time and its now $29.97.
    I have tried to reach out to the company with no response. I would like a refund of all deductions that has been taken from my account because I have not received any other product/service, only the initial product I ordered on 3/16/22.

    Business Response

    Date: 03/28/2023

    Hello,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public. 
    No worries, we just went ahead and stopped the membership, refunded you all the charges made, and you will not be billed or charged every month.
    Thank you!
     -Glamma Girls Team

    Customer Answer

    Date: 03/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I have not received the refund as the response states. 

    Regards,

    ****** ******

  • Initial Complaint

    Date:03/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I evidently ordered something from this company and now they are charging me 29.97 a month. I tried to hunt it down to cancel whatever I didn’t even know I signed up for and the website says an email was sent and it was not. I can’t make it stop. Help!

    Business Response

    Date: 03/26/2023

    Hi,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public.
    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.
    Thank you!
    -Glamma Girls Team

  • Initial Complaint

    Date:03/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some gloves back in November of last year. Since then I have been charge twenty nine dollars and ninety seven cents four times since then. I just don’t understand why this money is coming out and want it resolved pls.

    Business Response

    Date: 03/19/2023

    Hello,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public. 
    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.
    Thank you!
    -Glamma Girls Team

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered brow stamps once and they are charging Mt car $29 every months. I did not sign up for that and dont Want it. I will never purchase anything from them again considering they take money that is not theirs to take. Im extremely unhappy and the product in bought wasnt that good in the first place. No idea how to get these charges to stop

    Business Response

    Date: 03/19/2023

    Hello,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public. 
    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.
    Thank you
    -Glamma Girls Team

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the “trending” eye brow stamp kit and was made to believe back in December 2022 it was a one time payment of $29.97. I was never told it was going to be a reoccurring charge hiding on a credit card I barely use until I’m told I’m past due. I never even created an account to sign into even if it was made known about this “monthly subscription” which the company intentionally did not mention. I have no way of cancelling myself as I have no login info I just checked out as a guest and have been charged an additional two times (December 27, 2022, January 23, 2023 and February 121, 2023 Also a pending.) and will probably get charged coming up for this “subscription” I was not made aware would be charged.

    Business Response

    Date: 03/17/2023

    Hello,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public. 
    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.
    Thank you!
     -Glamma Girls Team

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a weighted hula hoop one time. Glamma has charged me $29.99 monthly since then. I have not ordered or received anything since I bought the hula hoop. The owe me money. And need to stop taking money out of my account every month.

    Business Response

    Date: 03/17/2023

    Hello,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public. 
    No worries, we just went ahead and stopped the membership, refunded you all the charges made, and you will not be billed or charged every month.
    Thank you!
     -Glamma Girls Team

  • Initial Complaint

    Date:03/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $29 for months and I have no idea where this came from. I would like a refund and to stop being charged

    Business Response

    Date: 03/14/2023

    Hi,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public. 
    No worries, we just went ahead and stopped the membership, refunded you all the charges made, and you will not be billed or charged every month.
    Thank you!
     -Glamma Girls Team

  • Initial Complaint

    Date:03/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the eye brow stamp from Glamma Girls for $29.97 and the company has continued taking that same amount out of my account for SEVERAL months!! I know they have done it at least 4 months! That was not my understanding, It was a ONE TIME payment. I checked out as a guest and do not have an account set up or log in information so that I can cancel my subscription! Terrible/thieving company!

    Business Response

    Date: 03/14/2023

    Hi,
    Thanks for reaching out. We are happy to help!
    Your order appears to have included a Platinum Membership as well. The membership gets you to access to exclusive products not available to the public.
    No worries, we just went ahead and stopped the membership, refunded you, and you will not be billed or charged every month.

    Thank you!
     -Glamma Girls Team

Glamor Gals LLC is NOT a BBB Accredited Business.

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