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Business Profile

Dumpster Services

Liberty Dumpster Kansas City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went with liberty because they advertised lowest price my wife flat out asked if there were other fees than the main rental fee, we were told no two weeks later they try to charge several hundred dollars. Which lead me to the reviews and the company's shady ways

    Business Response

    Date: 06/05/2025

    The second charge was approved and authorized signature by the complainant. 

    Customer Answer

    Date: 06/06/2025



    Complaint: ********



    I am rejecting this response because:

    I am not talking the initial money for the rental and the 2 day extension. I am referring to the 400 and some dollar you came back 3 weeks later and wanted to charge my account and threatening legal action because of charges that are not approved

    Sincerely,



    ******* ******

    Business Response

    Date: 06/19/2025

    The complainant was informed verbally and on the Rental Agreement that there would be an additional charge for weight debris and taxes/fees. 

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is very shady and deceptive about their pricing. I will never use them again and will let everyone I know know of their practices. They are claiming my husband had over 6 tons of trash which I don’t believe. They said he owes over $600. We are lower income. We don’t just gave this laying around. We were under the impression the $413 we paid was the complete bill. $1000 is ridiculous! That more than I make in a month. We never would have agreed to that if the company was transparent about their pricing and practices. There are many other dumpster companies in the area that are honest and forthcoming. Buyer beware!!

    Business Response

    Date: 05/12/2025

    The complainant was informed verbally and "in writing" and agreed to pay for the weight in the dumpster. The landfill weighs the dumpster, not our company. 

    Customer Answer

    Date: 05/12/2025



    Complaint: ********



    I am rejecting this response because: it's shady and they know it. I learned my lesson to check reviews before buying. I just hope other people see this to prevent them from being taken advantage of.



    Sincerely,



    ***** *******

  • Initial Complaint

    Date:03/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business was not transparent with pricing. Had they been, I would not have selected their services. I was under the impression that I would be paying $290 for a dumpster rental. The dumpster was returned to the business on Monday 3/17, and on Thursday 3/20, I was charged an additional $400, on top of the $290 I already paid. The contract is misleading, and it does not specifically state that there was going to be another large sum charged separately for the weight. I was under the impression that the weight pricing was in the $290 charge I had already agreed to pay. They know that their pricing is outrageous, which is why they aren't up front about it, because if they were, they would not get any business. There are many other places who are more affordable and up front. I would like to resolve this by getting back my $400 they charged on 3/20. I have limited income, and this money is food for me and my child. I also told them I was going to dispute the charge, and they threatened me with a mechanical lien. I have paid what I "thought" I had agreed to, and their hidden charges have caused a disruption to my finances.

    Business Response

    Date: 03/21/2025

    Plain and simple, this complainant was informed about the 1-ton minimum weight, both verbally and contractually, as shown on the attached contract terms. 

    Customer Answer

    Date: 03/22/2025



    Complaint: ********



    I am rejecting this response because: .15 per pound at 1 ton is not $400. Their charges are bogus. I am disputing the charge with my bank because that is the only way I am getting my money back they that stole. 



    Sincerely,



    ******* *********

    Business Response

    Date: 03/25/2025

    We stand on the merits and validity of our previous reply to the complainant. 

  • Initial Complaint

    Date:08/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online states $175 ALL sizes, when you call they tell you it’s base fair and for smallest size. Then go by sizes, fees, extra fees then add .12 per pound of waste. So by the time you select a size it’s over $200 base + fees + per pound of waste. False advertising!

    Business Response

    Date: 08/21/2024

    This complainant is not a customer; therefore, a response is not warranted.

  • Initial Complaint

    Date:07/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the dumpster then received a bill for over $1000.00.
    Hidden fees were assessed with no recourse.
    Found many others who were also affected.

    Business Response

    Date: 07/22/2024

    The complainant overfilled their dumpster with several thousand pounds, resulting in thousands of dollars of expense to our company. We offered, in good faith, to settle this amount for $400 and the complainant agreed to pay and then filed this dispute. The complainant's assertions are unfounded and are a clear attempt to circumvent an outstanding balance due. 

  • Initial Complaint

    Date:05/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered dumpster for drop off between 6am and 10am. On 5/22/24. It did not come until almost 3 pm
    They never could get anyone on the phone to find out why kept brushing me off.
    I paid 225. They said .09 cents a lbs so that it would probably be about 90 to 120 more after picking up the dumpster.
    Today they tried to charge me 362 dollars.
    Made up charges. Can't prove to me weight of trash. I know for a fact I didn't have that much trash. Tried to tags other fees.
    Well I asked people about it and found out I couldn't even sign the contract. Im 17 years old. I didn't realize I couldn't.

    Business Response

    Date: 05/29/2024

    The contract the complainant executed with our company states, "Delivery time is not guaranteed" and we make no verbal or written commitments to a specific delivery time. With regards to the additional fee, the complainant, consistent with their own admission, agreed to pay ¢9 per pound. As the attached Certified Weight Ticket shows, the complainant discarded 2,420 pounds of debris; therefore, the additional charge of $217.80, plus tax is accurate and appropriate. 

  • Initial Complaint

    Date:05/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested information online through their website. They sent me a contract to sign. I never signed the contract. As I was reading the contract I saw that they did NOT include any weight and every pound would be $.15 per pound. So it was essentially a bait and switch written into the fine print.

    I received no less than 3 phone calls on the first day as well as several emails and text messages asking me to sign the contract. On the 2nd phone call I told them I was not going to do business with them because of their harassing nature (hadn't even had time yet to know if it was a good deal or not). They called AGAIN and I told them to never call me again and I was NOT signing their contract and NOT using their service because of the harassment.

    I just checked my credit card and they already charged me without signing the contract.

    Business Response

    Date: 05/20/2024

    This complainant has a valid claim. This was a clerical oversight on our part, and we have refunded the complainant $364.14. 

    Customer Answer

    Date: 05/20/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ****

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and myself used this company paid them 400 but they told us it would be 300 we used the dumpster they came and picked it up only to change us 600 more dollars a week later going into the savings and checking then telling us it was for something us we were told that if we put electrics in we would be charged again when I called *** was rude told me they didn’t have a crop office and refused to let me speak to a manager then started texting all this stuff to my phone when I asked her to stop she rudely said well I telling you what the charge is for it was very odd she wouldn’t give me another agent wouldn’t help me wouldn’t let me speak to an manager gave me wrong information on purpose then told me she would hang up on me because I kept asking to speak with a manager this woman was terrible at her job

    Business Response

    Date: 05/06/2024

    The complainant put hazardous, prohibited electronics in the dumpster, resulting in a "Sorting Fee" and labor costs. In addition, we informed the complainant, when the dumpster was ordered that weight would be an additional .15¢ per pound. Finally, the complainant was verbally abusing our customer service team, therefore, we refused to escalate their call to a Managing Supervisor. A refund to this complainant is unwarranted and unmerited.  

  • Initial Complaint

    Date:04/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a dumpster from this company. They have a shady practice that deceives you to thinking their prices are cheap. Once you sign, they charge you for the weight in addition. They also do not clearly list items that is not allowed.

    I paid for the dumpster upfront. Then received a call saying i owed another 640 or so dollars due to my weight. When i review my contract, it states only that their will be an additional charge. Nothing does it state at what rate i will be charged nor does it list items not allowed. This is a very shady business practice and this is how they get you making you think you got a good deal.

    Business Response

    Date: 04/23/2024

    Please see in the attached document, showing 15¢ per pound for additional weight and the "Prohibited Items" listed. 

    Customer Answer

    Date: 04/23/2024

     

    Complaint: ********



    I am rejecting this response because:

    Show me in this contract where it states .15 cents per lb.  All i see is that it will be charged an additional fee.  what fee? how much? this means you can dictate what ever fee want.  Second, show me where in this contract it says "mattresses" are not allowed? 



    Sincerely,



    ******* *****

    Business Response

    Date: 05/28/2024

    Attachments have been uploaded showing the complainant agreed to pay 15¢ per pound for the weight in the dumpster.

  • Initial Complaint

    Date:04/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 1, 2024. Yes, I signed a contract. The PDF went so fast I couldn't read it, before it signed it. No where on the website does it say 15 cents a pound for every thing on top of the $315. I talked to him on the phone. His phone kept cutting out. His address comes up *** downtown. I keep getting spam calls from him. I have 1 phone number saved for him, but are getting text with different peoples names from the same number. so he wants another $575 for this dumpster that is way overpriced for the area. The whole thing looks like a scam.

    Business Response

    Date: 04/01/2024

    As shown on the attachment, the complainant agreed to pay the additional charge of .15 cents per pound and was informed when placing the order. 

Liberty Dumpster Kansas City is NOT a BBB Accredited Business.

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