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Business Profile

Dumpster Services

Liberty Dumpster Kansas City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a dumpster I paid $200 for the dumpster rental and they said the excess weight would be charged at $.15 a pound now in their deceptive practices they are telling me I owe an additional $750 which I paid the $200 and they said read the contract. It’s hidden in the contract well that’s not verbally what I was told and now looking at reviews online everybody’s talks about how deceptive their practices are. I don’t wanna pay this I think I have been deceived, and I think

    Business Response

    Date: 03/14/2024

    Our price conveyed verbally and in writing is $195 and .15 cents per pound, which is shown, in 9-point font, on the invoice, on two (2) occasions. Therefore, the assertion that it is "hidden in the contract" is a falsehood. The complainant is liable for the weight in the dumpster and approved the additional weight in the dumpster.

     

  • Initial Complaint

    Date:07/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/12/23 I booked to use a commercial dumpster from this company. They misrepresented the charges for their services stating a flat fee of $195. The salesperson verbally did not disclose additional fees or that secondary charges would be made on my account. I was pressured to sign the contract virtually and quickly in order to book my services and ensure use of the dumpster reserved for me. 10 days later I was charged an additional $649.30 that I did not agree to. I am currently disputing the charges with my bank. However, this company is misrepresenting the fees associated with their services and are stealing from their customers by charging outrageous fees that are far exceeding the market charges of other similar services.

    Business Response

    Date: 08/21/2023

    I have attached the portions of the contract the complainant signed, agreeing to pay for the second and/or additional charge for additional weight in the dumpster. We list these terms on three (3) occasions so that our pricing is transparent. We are happy to assist this complainant further or review the terms of contract. 

Liberty Dumpster Kansas City is NOT a BBB Accredited Business.

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