Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my subscription at this company makes it impossible. You are unable to do it from the website also when you call you unable to get an actually person. I emailed the contact provided no email confirmation. This company is fraudulent and i will be making a claim to my cc company if im charged another cent.

  

  Business Response

  Date: 08/28/2023

  Thanks for reaching out, *******. We’re sorry to hear that you weren’t to receive a response very quickly from our team. However upon checking on our end, I can confirm that your cancellation request was set and agreed upon based on your last contact with us last August 25, 2023 as per your conversation with our Account Manager. We are glad that you received assistance from us and please know that we truly appreciate your feedback as it helps us improve our handling times and communication. Rest assured your account cancels automatically after your fourth order. Thanks again for contacting us here and please don’t hesitate to reach out to our dedicated customer service team at [email protected] should you have further questions or need assistance. Have a wonderful day. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/13/3023 I made adjustments to my order that were not made until the next week for the delivery on 8/22/2023. I have made several attempts by calling/texting ************, requesting assistance through the online chat to be told I would receive a call back. I still have not received any communication from the company except for shipping information on my next order. I have dietary restrictions that I need to adhere to and therefor I have been sent food that I am unable to eat due to high sodium content and just don't like the food. I have tried to cancel my subscription, remove my credit card number and put a hold on delivery as the cost of the food I am unable to eat is affecting my other bills. I am requesting a refund of my last two weeks deliveries, cancellation of my subscription and removal of my account from Flexpro's database.

  

  Business Response

  Date: 08/28/2023

  *******, Thank you for bringing this issue to our attention. We apologize for any inconvenience you have experienced with your recent order adjustment.
  
  We understand the importance of adhering to dietary restrictions, and we sincerely apologize for any food items that did not meet your requirements. We strive to provide a variety of meal options that cater to different dietary needs. We appreciate your feedback regarding the high sodium content and taste of the food, as it helps us improve our selections.
  
  We assure you that we value your satisfaction and are committed to addressing your concerns. We can confirm on our end that your subscription has been canceled and since we cannot find any cancellation request from your end before your 2nd order process, as a courtesy, we're happy to request a refund on your behalf for your last *************, once approved by our Accounting department, you should receive your money back within 7-10 business days. We have also removed your credit card information and requested full deletion of your data in our customers database. Once again, we apologize for the inconvenience caused and assure you that we are taking your feedback seriously. We value your business and would like to make things right for you.
  
  Thank you for choosing Flexpromeals and giving us the opportunity to rectify the situation. We wish you good health and best of luck.

  
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription with flex pro meals but unable to. There is no way to cancel subscriptions on website they instructed me to use a live chat option or text a number. After doing so I received no response from either the live chat or number. I have been trying to contact them during their business hours with no reply. I don’t see how this is fair to the customer to have to continue to pay a subscription due to the fact I can’t stop the payments.

  

  Business Response

  Date: 08/22/2023

  Hi Will,

  Thanks for reaching out to us. We are very sorry to hear about your feedback. At Flexpromeals, we strive to provide top-notch customer service and upon reviewing your Account history and support request, we can confirm the following below:

  1. Your 15 meal per week normal subscription comes with a Delay One Week feature from your Account (where you were able to utilize it to prevent unwanted meals for your preferred billing convenience). 

  2. You were answered during our business hours by one of our customer service team members, ******* who notified you via our Live Chat, that an Account Manager will assist you within 24-48 hours which is in contrast to your statement above. 

  3. Your subscription has been canceled already at the time of this writing hence we do not have any unwanted billing for refund. 

  You should have also received an email confirmation from our system about the cancellation of your Subscription*******. It is worth noting to check your spam or junk folders because sometimes emails gets routed to those folders.
  
  We understand that canceling a subscription can be a personal decision, and we respect your choice. If there is anything specific that led to your decision to cancel, we would greatly appreciate any insights to help us improve our service. At Flexpromeals, we continuously work towards enhancing our offerings and making our customers’ lives easier. We aim to provide delicious and nutritious meals conveniently delivered to your doorstep.  
  
  Thanks again for contacting us here and if you have any further questions or concerns, please do not hesitate to reach out to us directly via our dedicated customer service team at [email protected]. We wish you all the best. 

  Respectfully,

  ****** ******

   

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what I believed to be a one time order from flex pro. They signed me up for a weekly subscription unwillingly. I have contact them by live chat and got no response. Their preferred method of text message (very professional) and no response, called and left voicemail to their office and no response. Will have to go to my bank first thing tomorrow and report as fraud if not fixed.

  

  Business Response

  Date: 08/22/2023

  Hi ****, 
  
  
  Thanks for reaching out. We can confirm on our end that your subscription has been canceled. You should have also received an email confirmation from our system about the cancellation of your Subscription********. It is worth noting to check your spam or junk folders because sometimes emails gets routed to those folders.
  
  
  We understand that canceling a subscription can be a personal decision, and we respect your choice. If there is anything specific that led to your decision to cancel, we would greatly appreciate any insights to help us improve our service. At Flexpromeals, we continuously work towards enhancing our offerings and making our customers’ lives easier. We aim to provide delicious and nutritious meals conveniently delivered to your doorstep.  
  
  
  Thanks again for contacting us here and if you have any further questions or concerns, or if there is anything we can do better,  please do not hesitate to reach out to us directly via our dedicated customer service team at ***********************. We hope that you might consider giving Flexpromeals another chance in the future.
  
  
  We wish you all the best.
  
  
  Sincerely,
  ******

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription but nobody from your Company will respond to me.

  

  Business Response

  Date: 08/28/2023

  Hi *******

  Thanks for reaching out. We're sorry to hear that you weren't to receive a response very quickly from our team. However upon checking on our end, I can confirm that your cancellation request was set and agreed upon based on your last contact with us last August 22, 2023. We are actively working to improve our customer support systems to ensure that all queries are promptly addressed. We are glad that you received assistance from us and please know that we truly appreciate your feedback as it helps us improve our handling times and communication. Rest assured your account cancels automatically on September 13, 2023 as per your request. Thanks again for contacting us here and please don't hesitate to reach out to our customer service team via Live Chat or SMS at ************ should you have questions or need assistance. Have a wonderful day.  

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription for 2 days, but can not get a response from the company. I sent a text during business hours on 8/14/23, but no one responded. I contacted their live chat on 8/15/23, and was told someone would reach out to me. That has not happened. I also called the number provided, but was given an automated message to text or use the live chat. I was then given an option to leave a message, which I did. No one has called back.

  

  Business Response

  Date: 08/16/2023

  Hi *****

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any frustration and inconvenience you have experienced while trying to cancel your subscription with Flexpromeals. We understand how important it is for our customers to have a smooth cancellation process, and we apologize for falling short in this instance.
  
  This is certainly not the level of service we strive to provide and we are taking immediate steps to address and rectify this situation.
  
  We we can confirm that your subscription has been canceled today. You should have also received an email confirmation from our system about the cancellation. It is worth noting to check your spam or junk folders because sometimes emails gets routed to those folders. I have also sent an SMS message as well. We understand that canceling a subscription can be a personal decision, and we respect your choice.Thanks again for contacting us here and if you have any further questions or concerns, or if there is anything we can do better, please do not hesitate to reach out to us directly via our dedicated customer service team at [email protected]. We hope that you might consider giving Flexpromeals another chance in the future. We wish you all the best.

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to contact this business following all the advertised steps in order to cancel my subscription. I am due to be billed again tomorrow and am going to have to contact my bank to report fraudulent charges if I am billed again. It is ridiculous how difficult they make it to cancel the subscription. Their marketing strategy seems pretty clear to lure you in with advertising and get as much out of you as they can after you are subscribed with no intention of allowing the cancellation. It is unfortunate that a good business model would have to turn to such shady tactics.

  

  Business Response

  Date: 08/21/2023

  ******* Thank you for bringing this issue to our attention. We sincerely apologize for the difficulties you have experienced while trying to cancel your subscription. We understand your frustration and take your concerns seriously.
  
  At Flexpromeals, we strive to provide exceptional customer service, and it is disheartening to hear that we have fallen short in your case. We appreciate your patience however upon checking, your 1. subscription has been canceled already since August 15, 2023 and 2. you were not charged for a second order hence it was unnecessary to report fraudulent charge.
   You should have also received an email confirmation from our system about the cancellation of your Subscription. We want to assure you that we do not have any intention to lure customers in with our advertising and make canceling the subscription difficult. We believe in transparency and aim to create a positive and convenient experience for all our valued customers.
  
  Again, we apologize for any inconvenience caused. We value your feedback and appreciate your understanding. We wish you all the best.

  
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription and the company makes it impossible to do unless you file a BBB complain apparently. You are requested to call them directly only to be told by a recording that a sales representative will call back. They did not return the call. I went ahead and used their chat bot to try to cancel as well, but the chat bot states a representative will call, but still has not. I have been trying to cancel for over 1 day. I will be billed tomorrow for products I do not want and I am unable to cancel due to their horrible cancellation policies that at this point I assume were created and are being actively used to defraud their customers. This is definitely a C-suite policy put in place to purposely defraud customers.

  

  Business Response

  Date: 08/10/2023

  Hi *****, Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience you have experienced while trying to cancel your Flexpromeals subscription. We understand the frustration caused by the difficulties you encountered during the cancellation process.
  
  At Flexpromeals, we strive to provide our customers with a seamless experience, and we regret that we have fallen short of your expectations in this instance. We would like to assure you that we take your feedback seriously and are committed to addressing your concerns promptly.
  
  Please accept our apologies for the inconvenience caused by the difficulty in canceling your subscription. Our team is currently investigating the issue and working diligently to improve our cancellation process. We genuinely apologize for the delay in returning your call and the chat bot not providing the expected resolution.
  
  We can confirm on our end that your subscription has been canceled on August 8, 2023.
  
  We truly value your feedback, as it helps us enhance the quality of our service. Rest assured that we are taking the necessary steps to improve our communication and cancellation policies to avoid any similar inconvenience for our valued customers in the future.
  
  Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. We look forward to resolving this matter to your satisfaction. We wish you all the best.

   

   

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me specifically. I do believe they will continue to be problematic to all other current and future customers until the problem is fixed or a class action lawsuit is filed.
  
  
  
  Regards,
  
  
  
  ***** Black

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I folliwed this companies instructions on how to cancel.my food service delivery subscription for 3 days now and mo one will return my messages and I am still being billed.
  I had to contact my Bank to report the fraudulent charges.
  I just want my subscription cancelled but this company makes it difficult if not impossibility.

  

  Business Response

  Date: 08/07/2023

  Hi ******

  Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience caused. We understand your frustration regarding the cancellation of your Flexpromeals subscription and the lack of responsiveness from our team. Rest assured, we are here to assist you and address your concerns promptly.
  
  We apologize for the delay in our response to your cancellation request.  However, this does not excuse the fact that you had to resort to involving your bank to report fraudulent charges. We take such matters very seriously and are committed to resolving this issue for you as quickly as possible.
  
  We can also confirm on our end that your subscription has been canceled. Based on your support request initiated on August 3, 2023, your last order was already billed and it is worth noting that the last day of canceling an order is always on or before our deemed cutoff day which is Mondays (EOD). At Flexpromeals, customer satisfaction is our utmost priority, and we deeply regret falling short of your expectations. We appreciate your patience and understanding in this matter, and we assure you that we will do everything within our power to rectify the situation and ensure to avoid this issue from occurring again. We'll also request a refund for your last order and please note it takes 7-10 business days for the refund to reflect back to your account once approved by our Accounting department. Please don't hesitate to contact us at [email protected]. We are available from M-Fri 9-5PM CST, and are committed to addressing your concerns promptly and effectively.
  
  Once again, we apologize for the inconvenience you have experienced, and we appreciate your feedback directly. We hope to regain your trust and have the opportunity to serve you better in the future.

  
  

  Customer Answer

  Date: 08/07/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and sent texts several times to cancel the service but never received confirmation. I even received mails from FlexPro saying my Visa card no longer accepts their charges and therefore assumed the service got finally canceled. This is not the case however as they now apparently are sending me another batch.
  My health has deteriorated to the point where I can no longer eat solid food and don’t have the money as a retiree to pay for this. Please help end this nightmare!
  Thank you

  

  Business Response

  Date: 08/07/2023

  Hi *******

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this has caused you. We understand your concerns and want to assure you that we take your feedback seriously.
  
  Firstly, we apologize for the lack of response and confirmation on your cancellation requests. This is not the level of service we strive to provide and we're currently investigating what went wrong in our communication channels. We assure you that we aim to improve our responsiveness and customer service moving forward. However, we cannot find any support and cancellation requests sent to our Live Chat or service line at ************* 

  
  Regarding the issue with your Visa card, we apologize for any confusion caused. We will immediately review and update our billing records to ensure that you are not charged for any unwanted orders. We understand the strain this may have put on your finances and we want to rectify the situation promptly.
  

  
  In regards to your health condition, we deeply sympathize with your situation. We can assure you that we do not wish to contribute to any further discomfort or distress. We can confirm on our end that your subscription has been canceled last August 3, 2023 and ensure that you will not receive any future charges moving forward.
  
  Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding as we work to address this issue. Should you have any further questions or concerns, please do not hesitate to reach out to us directly at ************************ 
  Thank you for bringing this matter to our attention. 

  
  

  Customer Answer

  Date: 08/07/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ******