Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been trying to cancel with FlexPro all week. I have called, emailed, texted, used their live chat. Each instance leads to an auto text saying someone will be in touch. Finally a week later Jeremy reached out but after instantly messaging back details, he disappeared. I have since been charged $135 and want a refund and the subscription gone. Totally unacceptable that you can’t get ahold of anyone to cancel this!

  

  Business Response

  Date: 07/06/2023

  Hi *******, We apologize for the inconvenience you experienced while trying to cancel your subscription. We understand how frustrating it can be when you're unable to reach someone for assistance.
  
  Firstly, we want to assure you that we take customer satisfaction seriously, and we appreciate your patience in dealing with this matter. We apologize for any delay you may have encountered in getting a response.
  
  After carefully reviewing your case, we have identified the communication breakdown that occurred during your cancellation process. We apologize for any confusion caused by receiving an automated text promising a response. We understand this must have been frustrating for you.
  
  We have taken immediate action to address this issue and ensure that it doesn't happen again in the future. Our team has been notified about the missed interaction with ******, and they are investigating the reason behind this sudden disappearance. We will be using this incident as a learning opportunity to further improve our Account Management system.
  
  Regarding your last order, we completely understand your concern and we take full responsibility for the mistake. We can confirm that your subscription has been canceled last week and we've requested a refund for your last order. Once approved by the Accounting department, you should receive the money back within 7-10 business days.
  
  Again, we deeply apologize for any inconvenience and frustration caused. We appreciate your feedback as it helps us improve our services and provide better experiences for our valued customers like you.
  
  If you have any further questions or concerns, please don't hesitate to reach out to us directly at [email protected]. We are here to assist you throughout the process and ensure a satisfactory resolution.
  
  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started flexpro meals approximately a month ago. I decided that I wasn't happy with the product and wanted to cancel my subscription to the service. Their website and customer service is impossible to get in contact with. They say they have a live chat on their website but I have not been able to locate it. I have reached out multiple times in the last two days through their text messaging service without a response. I also emailed their customer service, and left messageds on their phone number without response. All I want to do is cancel my subscription, and since not being able to cancel my subscription I was charged for another week of meals. I can't even remove my credit card to stop the order because it says it is linked to automatic payments and cannot be removed, and there is not way to cancel the automatic payments.

  

  Business Response

  Date: 07/04/2023

  ***********, Thank you for your feedback regarding your experience with Flexpromeals. We apologize for any inconvenience you may have encountered while trying to cancel your subscription. We understand the importance of efficient customer service, and we apologize for falling short of your expectations. We have taken note of your concerns about the difficulty in getting in touch with our customer service team through our Live Chat, and phone number. Rest assured, we are actively working to address these issues and improve our communication channels. We apologize for any frustration caused by the lack of response you experienced. We are committed to rectifying this situation. We can confirm that your subscription has been canceled last June 30, 2023 and we have requested a refund on your behalf for your last order, Order #: ******* We understand that you tried to contact us prior to the last order that went through and we’re truly sorry for the inconvenience caused. Please understand that we value your feedback immensely, as it allows us to make necessary improvements to enhance our services. Rest assured, we will learn from this situation and strive to offer a better experience for all our valued customers. Thank you for bringing this matter to our attention, ***********. We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly at **********************.
  

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have subscribed to the flex pro meal service a week ago, and received poorly packed meals that were delivered and left already bad due to poor handling in shipping and being left without proper ice bagging during the shipping process. I have been trying to cancel my subscription for the past 2 days with no response from the flex pro company. They only care to get you stuck with the subscription and keep charging you for meals that goes straight to the trash, i have had mild food poisoning eating one of their meals, i do not wish to pay another penny on their subscription. The fact that they make something as simple as canceling a subscription so complicated, is an indication of bad faith and their intentions to get the customer stuck on paying for the poor quality service and meals for as long as they can, without any repercussions or legal action that would stop them from taking advantage of the American people trust in their service.
  Im afraid they only respond after a complaint is filed to your respectful party, and they give their Robotic response, excuses and apologies after they have squeezed a couple more payments from each and every client before canceling their subscription. I hope that an action would be taken against them, for the sake of everyone in the future who would face their poor service and payments. I have tried the two numbers provided on their website to cancel and I received no response. There are numerous meal services who offers subscription cancellation with a click of a button. I believe they are purposefully complicating their cancellation for profit. Specially with the number of complaints filed against that same issue.

  

  Business Response

  Date: 07/01/2023

  Hi ******* Thanks for taking the time to leave us your feedback. We’re very sorry to hear that you have been experiencing some difficulties in contacting us for support. Our customer service team is usually pretty quick to respond to messages and chats, so this is definitely out of the ordinary. Due to the ongoing migration of our CRM system, your request was submitted during a time of transition which may have affected your experience. We were also able to identify that you’ve used multiple emails or inconsistencies with your subscription name - that impacted and caused confusion on our new CRM to quickly identify your requests.  We're very sorry for the inconvenience caused. We appreciate your feedback regarding our procedures and will take the necessary steps to enhance our processes and prevent any potential confusion in the future. We can confirm that your subscription has been canceled already as per your request and we sincerely apologize for the inconvenience caused. We would love the opportunity to make things right with you so we can further assist and address your concerns. If you need anything else please don't hesitate to reach out to us at [email protected]. Thank you for your kind understanding.
  

  Customer Answer

  Date: 07/07/2023

  . 
  
  
  
  ********** ********
   
  
  I am rejecting this response because:

  This CRM migration response is a template they have been using for more than a month, process is simple to allow easy unsubscribing from the service like all other meal delivery services. Judging from the comment section on their ********* and from the complaints raised here, nearly 90% of people who comment are addressing the fact that this business is a scam and gives you hard time unsubscribing. I do not accept this as a valid apology or even a reason for the scam attitude that has been going on with all their clients including myself. Generic responses like this assuming that people are stupid is just insulting more than it is apologetic. They refuse to solve the issue that obviously has been raised by nearly all those who subscribed to their service. This business need to have legal action raised against it. It’s simply taking advantage of people’s trust
  
  
  
  Regards,
  
  
  
  ****** *******

  

  Business Response

  Date: 07/11/2023

  *******
  
  Thank you for sharing your feedback about Flexpromeals. We appreciate your honesty and would like to address your concerns further.
  
  We understand that you've had a frustrating experience that coincided with our CRM migration response and the process of unsubscribing from our service. The disconnect here was that we previously used ******* and upgraded to ******* recently. In terms of failed processes and workflows adjusting a huge database from old to new, we would admit that we struggled to adjust to corresponding workflows when it comes to the transition hence we needed to start from scratch until we can import information and reach out to customers. At the same time, there was a sudden influx of tickets that we had to cater and we regret that this had impacted our response times.
  
  However, we would like to assure you that unsubscribing from Flexpromeals is designed to be a simple and hassle-free process, just like any other meal delivery service. We genuinely value our customers and strive to make their experience seamless. We're very sorry for the misunderstanding here as we are the last of the few meal prep delivery services company that would offer to listen and work out with our customers even at the request of terminating their subscriptions. Our team takes these concerns seriously and we understand the importance of providing our customers with a hassle-free experience, especially when it comes to ending their subscriptions, and we apologize for any inconvenience that you may have experienced. We can assure you that this is not reflective of our values as a company.
  
  Regarding the comments on our Instagram and the complaints raised here, we are committed to addressing and resolving each and every one of them. We take these matters seriously and are constantly working towards improving our services.
  
  While we acknowledge that there have been challenges, we assure you that we are actively working on resolving them. Our team is dedicated to providing a positive and reliable experience to all our customers, including yourself. We have increased our manpower to have all hands on deck and implement our phone services to reach out to all our customers.
  
  We apologize if our previous response came across as generic. Our intention was not to assume or disregard any individual's concerns. We appreciate your feedback, which helps us better understand areas where we can improve our communication.
  
  Once again, we apologize for any inconvenience caused. If you have any further concerns or questions, please feel free to reach out to us directly at ********************** with the subject line ATTENTION: ******  
  Thank you for your time and for bringing these matters to our attention, *******

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription with this company all day with no success. I am a naval officer and on the boat and can’t take calls. I get a text advising that a rep will be with me and they never show up. I finally was able to activate a live chat button only to be told that a ticket has been submitted and the account manager will reach out to me shortly. I am not readily available as I said I am a naval officer at sea. This is pretty disgusting and a scam. Very easy to put in orders and no problem
  Them taking the credit card but virtually impossible to cancel the subscription. I have wasted so much money on this and would like this resolved and my subscription cancelled immediately.

  Customer Answer

  Date: 06/28/2023

  Please note that this issue has been  resolved and the subscription cancelled. 
  
  Thank you 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription for two days now. They don't have a real phone number to contact a human, and you cannot cancel your subscription without talking to a human. They have not been responsive to the messages I have sent to their text line and to their online chat bot. Additionally, they have not allowed me to remove my credit card information from their site.

  

  Business Response

  Date: 07/01/2023

  ***** Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have faced while trying to cancel your subscription. We understand how important it is to have a hassle-free cancellation process, and we are sorry that we didn't meet your expectations in this regard. Our team is committed to providing excellent customer service, and we sincerely apologize for any difficulties you encountered when trying to reach us. We are constantly working to improve our communication channels and ensure that our customers can easily cancel their subscriptions.
  
  Additionally, we apologize for the difficulty you had in getting in touch with our customer service team. Though we have been recently experiencing technical disruptions with our service channels, please know that this is not the experience we want for our customers. We offer Live Chat to our customers who are triaged by our initial bots to route to our dedicated customer service representatives depending on the inquiry or concern. We are also available via SMS to request a call from our team at ************.  Regarding your concern about removing your credit card information from our site, we offer our sincere apologies for any inconvenience caused. It is our priority to provide a secure and reliable experience for our customers, and we understand your desire for complete control over your personal information. We are currently working on enhancing our website functionality to allow customers to remove their credit card information easily. However, we can request the deletion of your personal information with us and that includes your payment information as well. We appreciate your feedback and thank you for bringing these issues to our attention. Your comments are important to us as we continuously strive to improve our services. Our dedicated team member will reach out to you personally via email and sms to confirm deletion of your personal information, we request that you confirm as soon as you can.

  
  Once again, we apologize for the inconvenience you have experienced and thank you for your patience and understanding.
  

  
  

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was targeted on social media (I say targeted because this company is fraudulent through and through) with a 40% off first order coupon. I paid $106.06 on 6/21/23 for the first shipment of meals. I was dissatisfied with the quality/quantity/shipping of the product and then wished to cancel my subscription. At this point I was notified via text (they will not chat or call you despite saying they will) that I cannot cancel my subscription for 4 weeks or shipments. This is not adequately displayed anywhere during the purchase process (if displayed at all). I now cannot get anyone on the phone or have them answer my questions. It's frustrating that the BBB does not have a rating for this company that shows how predatory and fraudulent they are. It is also alarming that I am clearly not the only person with this issue and they continue to engage in these practices. If there is not already an existing class-action I will be looking into it. I highly encourage the BBB to review their relationship with this company as it tarnishes the reputation of BBB to even mitigate disputes in any fashion.

  

  Business Response

  Date: 07/01/2023

  Hi *****, Thank you for sharing your feedback with us regarding your experience with Flexpromeals. We apologize for any inconvenience caused and we appreciate the opportunity to address your concerns. 
  

  We provide customers with healthy and convenient meal options on a consistent basis, and our subscription model allows us to do so. It is worth noting that the Pro Plan discounted prices are forever but the 40% coupon is valid for the very first order only. We’re very sorry that this came unexpectedly for you.  Upon reviewing your subscription and we can see you selected our cheaper option the ProPlan! The terms of the Pro Plan do clearly state "Commit to one month, pay weekly". We strive to provide transparency with every order, and we’re truly sorry this had been a disappointment for you. Additionally, we apologize for the difficulty you had in getting in touch with our customer service team. Though we have been recently experiencing technical disruptions with our service channels, please know that this is not the experience we want for our customers. We offer Live Chat to our customers who are triaged by our initial bots to route to our dedicated customer service representatives depending on the inquiry or concern. We are also available via SMS to request a call from our team a* ************. We’re very sorry that you had issues contacting us. We are committed to improving our communication channels and we’re doing our best to cater to all of our customer’s requests. Please know that canceling a subscription is always an option for our customers, and we apologize if you had difficulty doing so. We would appreciate the opportunity to rectify this situation and make things right with you. Thank you for your feedback and for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you again in the future.

  
  

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05-24-23 I received an email about an upcoming order after I had used their online system to cancel my subscription. It said that someone would contact me about the cancellation however I never spoke to someone. I then sent an email confirming that the subscription was cancelled. I then got in contact with someone named *** on 05-29-23 who eventually escalated the issue to a manager & I was given ticket ************ I then spoke with ****** who was a manager who stated that they would make the requested changes to my account & it would take 24-48 hours. I then reconfirmed that I would be getting a refund in the amount of $198.28 & his response was “The refund can take up to 10 days. You will receive an email from our billing department as soon as it is approved.” Which was on 06-07-23. It is currently 06-26-23 & they do not return any form of contact that I make. I have an issue with the customer service since the beginning. All I would like is the refund to actually go through.

  

  Business Response

  Date: 07/01/2023

  Hi ******, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with our cancellation process. We value your feedback and strive to improve our services based on customer input. Upon reviewing your case, we found that there was a miscommunication in our system, leading to the discrepancy between your cancellation, refund request and the email notification you received. We understand how frustrating this must have been for you, and we apologize for any confusion caused. Rest assured, we have taken immediate action to rectify the issue. We can confirm the cancellation of your subscription last June 2, 2023. We have also resubmitted a refund request and you should receive your money back within 7-10 business days upon approval of our Accounting department.  We appreciate your patience and understanding throughout this process. Should you have not received the money back during the timeframe given, or if you have further concerns or questions, please do not hesitate to reach out to us directly. Thank you once again for bringing this to our attention and allowing us the opportunity to address it promptly. We value your business and remain committed to providing you with an exceptional experience moving forward.
  

  Customer Answer

  Date: 07/06/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********, and find that this resolution is satisfactory to me so long as the refund is actually processed this time. 
  
  
  
  ********
  
  ****** *********

• Initial Complaint

  Date:06/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Flex Pro Meal ********************** on June 12, 2023; once I received them, I came to find out that they subscribed me to a 4 delivery commitment that didn't even match the price of the first one. this was misleading as the first order only had a coupon added. When i tried contacting customer service the chat system all it does is submit a ticket request, and they would call me; after many attempts, I finally got a hold of someone to basically tell me that there is nothing they can do to cancel my subscription. The meals were very bad and I didn't personally like them, that's a side from the concern that the shipping quality was considering as the ice was melted and the meals weren't cold anymore. Now I am getting charged almost twice the price for the second delivery on June 22, 2023, and I haven't received it yet; I am trying to get a hold of them once again and its nearly impossible. I would like to cancel my subscription as soon as possible.

  

  Business Response

  Date: 07/01/2023

  *****l, Thank you for taking the time to share your experience with Flexpromeals. We deeply apologize for any inconvenience you may have encountered with our subscription process and the quality of our meals.
  
  We understand your frustration regarding the 4 delivery commitment and we're sorry that you weren't aware that you used our additional coupon for your very first order with your ProPlan. We apologize for any confusion. We strive to provide clear information about our subscription terms, and we take your feedback seriously as an opportunity to improve our services.
  
  Regarding your difficulty in reaching our customer service team, we sincerely apologize for the inconvenience caused by the ticket system. We understand the importance of prompt and effective communication. We will review and optimize our customer service processes to prevent such issues in the future.
  
  As for canceling your subscription, we do apologize for the inconvenience you experienced. While our subscription terms do specify the commitment period, we understand that flexibility is essential for our customers. We will review our cancellation policy to ensure it aligns with our commitment to customer satisfaction.
  
  Furthermore, we are sorry to hear that you didn't enjoy the quality of our meals. We aim to provide delicious and nutritious options to accommodate a wide range of tastes and preferences. Your feedback regarding the taste will be shared with our culinary team to enhance our offerings and address any areas of improvement.
  
  We genuinely appreciate your feedback, as it helps us refine our processes and enhance our customer experience. We would like to rectify this situation and regain your trust in Flexpromeals. We can confirm on our end that your subscription has been on hold due to your last order's non-payment from your end and we'll have one of Account Management team reach out to you directly to assist further with your requests.  Again, we apologize for any inconveniences you encountered, and we thank you for bringing these issues to our attention. We are committed to continuously improving our services, and we sincerely hope that you will give us another chance in the future. We wish you all the best and thank you for your patience.

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from flex pro to try it out. They automatically enrolled me into a subscription which I did not want. I reached out multiple days texting and using the website chat and have not been able to cancel my subscription. Even though I have tried to cancel and no one responds they continue to charge me for meals I don’t want. Worst experience ever. I just want to cancel my subscription and be done with them.

  

  Business Response

  Date: 06/29/2023

  Hi *****, We are sorry to hear about your experience. We provide customers with healthy and convenient meal options on a consistent basis, and our subscription model allows us to do so.  I did look into your subscription and I do see you selected our cheaper option the ProPlan! The terms of the pro plan do clearly state "Commit to one month, pay weekly". We strive to provide transparency with every order, and we’re truly sorry this came unexpectedly for you. Additionally, we apologize for the difficulty you had in getting in touch with our customer service team. We are committed to improving our communication channels and ensuring that our customers are taken care of promptly. Please know that canceling a subscription is always an option for our customers, and we apologize if you had difficulty doing so. We can confirm that based on your last interaction with our team, your request has been granted to cancel automatically after your fourth order and you were assisted to downgrade or switch to the meal numbers that suit your budget. You can always reply to that thread directly should you have further questions, we’re always happy to assist. Thank you so much for your feedback and for bringing this matter to our attention. We value your business and we thank you for your patience and kind understanding.
  

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel this subscription, but keep being told that a representative from the company must call me before they will cancel. Have been waiting days to get this taken care of but have not received a phone call from the company. I DO NOT want to be charged for any more deliveries from FlexPro Meals. I am not sure what to do next.

  

  Business Response

  Date: 06/29/2023

  ***** Firstly, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or delay you have experienced in contacting us. We acknowledge your frustration, and we assure you that resolving this matter is our top priority. We regret that we've been recently had technical disruption thus impacting our response times.  We apologize for any miscommunication that may have occurred regarding the cancellation process. Our aim is to offer top-notch customer service, and we apologize for any disappointment you have felt so far.
  
  While we do require an Account Manager from our company to speak with you personally before canceling your subscription.
  
  To assist further and ensure you are not charged for any further deliveries, we can see that your request has been handled by our senior Account Management team and we can confirm that they've reached out and followed up to assist you however they haven't received any message back from you yet. As per your request, the subscription had been canceled. We're sad to see you go but we respect your request, we wish you all the best. Once again, we apologize for the delay and any inconvenience it has caused. We appreciate your patience and understanding throughout this process. We value you as our customer and hope to have the opportunity to regain your trust in the future. Thank you for giving Flexpromeals a try.