Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on my 3rd round of meals. Everything ok until I got the 3rd batch 1 day late. They were thawed and warm. Not only that, they were missing 8 meals. I received 13 out of 22 meals and I paid $222 in advance, Their customer service is impossible to reach. I am demanding a refund and a cancelation to my subscription. Poor customer service, poor service in general.

  

  Business Response

  Date: 06/28/2023

  *****, We are very sorry to hear about the mishap with your recent order of Flexpromeals. We apologize for any inconvenience caused by the delay in delivery and the condition in which the meals were received. We always strive to maintain the highest standards when it comes to our service, but it seems like we might have left you feeling unfulfilled this time. We absolutely understand your frustration with missing 8 meals from your order. Please accept our sincerest apologies for this mishandling of your meals during transit. This is definitely not the experience that we want you to have with us. We acknowledge your disappointment with our customer service. We understand that quick and effective communication is a crucial aspect of any subscription-based service. We are sorry we missed out on a chance to assist you when you needed it the most. Brian, we sincerely want to make things right for you. We've processed a refund request for the 8 missing meals as well as the inconvenience caused. You should see the amount refunded to your account once approved by our Accounting Department within 7-10 business days and our team had also reshipped your last box and that’s also on us. We can confirm that we canceled your subscription as requested. We truly appreciate your feedback and bringing this matter to our attention. It is through valuable customers like you that we can continuously improve our services. Rest assured, we will be taking immediate action to address the issues you've raised to ensure a better experience for all our customers moving forward. Once again, we sincerely apologize for any frustration or inconvenience caused. We hope you will give us another chance in the future to provide you with the exceptional Flexpromeals experience that we strive for.
  

  Customer Answer

  Date: 06/28/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  ********
  
  ***** *******

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve tried several different methods of contacting this company and have not been responded to in a week. Money was taken from my account for the product I received a confirmation email stating that my order had processed, then I received two separate emails saying my account is on hold because the payment didn’t process, when in fact the money was taken from my account. There is no way to contact a person directly. That is no way to run a business based on providing people their entire meals for the week. I’d like a refund and to cancel my subscription but I cannot find a way to do so and I cannot get a response.

  

  Business Response

  Date: 06/20/2023

  Hi *******,  Thank you for voicing out your feedback. We extremely apologize for any inconvenience you have experienced during the time you were contacting us about your receipt of an “Account on Hold” email notification however it was a technical disruption while we were in the midst of our CRM migration which impacted this experience and our handling times. Unfortunately, we haven’t received your support requests and we are truly sorry for the inconvenience caused. It is not our intention for our customers. We have taken note of your concerns regarding our process and will work to improve our procedures to avoid any future misunderstandings.
  Our team successfully canceled your subscription yesterday, June 20, 2023, and we also processed a refund request for your most recent order. It's worth noting that refunds can take approximately 7-10 business days to process, so please keep that in mind. If you haven't received your refund by then, please don't hesitate to contact us directly for further assistance. We appreciate your valuable feedback and sincerely hope that you'll consider giving us another chance to make things right. Thank you for your input and for your kind understanding.We wish you all the best.
  
  

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th I placed an order with a discount code thinking it was for one month. I come to find out I enrolled in the pro plan that was not made clear whatsoever. My intention was to order the meals when I wanted them not on a recurring basis. I would like to cancel my pro plan due to the fact that it was not clear and I can not afford to buy this many meals at the price it is after the discount. I am
  Unable to cancel my subscription online and it is very difficult to reach the customer service. Simple and plain what I want is to cancel my pro plan and order when I need it on my terms. I need this cancelled right now.

  

  Business Response

  Date: 06/20/2023

  Hi ***** We appreciate you taking the time to give us your feedback. As a ProPlan subscriber via our discounted offer when committed to the first four orders, prior to completing the signup process, our terms state that you need to commit to the first four orders. Alternatively, if you do not want to commit to four weeks, we offer a subscription at the full price, with the convenience of being able to cancel it whenever you like. We can confirm on our end that we've canceled your subscription moving forward. You won't be charged for or receive any further orders unless you sign up or re-order. Thank you for your business and we appreciate your feedback.
  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They placed recurring payments on my card when I only agreed to one order. There is no real way to contact them to cancel subscription and they purposely do this. Will not issue refund on products that you did not order. It is a complete fraud and the food is horrible. Can’t even stomach it.

  

  Business Response

  Date: 06/20/2023

  ******* Thank you for taking the time to share your concerns about Flexpromeals. We’re very sorry to hear that our meals and service did not meet your expectations. We understand that there might be some confusion regarding our recurring payments but we assure you that we always disclose it during the checkout process when customers are asked to choose their billing frequencies. Additionally, if any issues arise, we have a customer service team that's readily available to assist via Live Chat, email, or SMS, and we take pride in resolving these issues. Regarding the food quality, we understand that it's a matter of personal preference. But we're continuously improving our recipes and making them more exciting and mouth-watering. We value your feedback and take it seriously. We are sorry for any inconvenience caused as we are a subscription-based company, however, it is something we enforce to maintain the high quality of our products and services. Rest assured, we're committed to giving our customers the best possible experience and we will work to continuously improve. We can confirm on our end that your subscription has been canceled and your last order was refunded. t is important to be aware that refund processing times can typically take around 7-10 business days. If you have not yet received your refund in that time frame, we respectfully request that you contact us directly for assistance. Thank you again for your feedback, and we hope that you reconsider giving us another chance to provide you with a positive experience.
  

  Customer Answer

  Date: 06/20/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because: Flexpro meals did not disclose this information. There are 4 options. If you chose pro plan it said recurring meals each week for 4 weeks. This was significantly cheaper. I did not choose pro plan because I only wanted one week. Clearly states on my email recurring payments: none. Also they make it where you cannot get a response from customer service via email, text, or phone call. They force you to use their chat and in doing that you have to choose from their questions you can’t even ask your own question. I have still not received my refund that was stated to me that I would have 2-3 days from last Thursday and I will not be satisfied until that money is in my account. This company makes it super difficult to get ahold of anyone in customer service purposely so that it is so difficult to cancel things so they can just continue charging you.
  
  
  
  ********
  
  ****** *****

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to try out Flexpro due to a promotional deal (1 month). After the promotion I decided to cancel due to not really liking the taste of the food on their menu. I have tried to cancel multiple times (6) and have gone through the recommended route that they instruct on their site. I've called and left messages, texted and have done the live chat as instructed and every reponse states a representative will get back to me shortly. At no point does anyone contact me back like what's instructed on their site. Their support is none existent and the BBB site get's more responses back from them then the customers do. This is a poor deliberate business practice and regaurdless what they reply back to justify there poor practice, action speaks louder than works, and their is no action on their part.

  

  Business Response

  Date: 06/20/2023

  Hi *******, Thank you for taking the time to share your feedback with us. We truly apologize for any inconvenience you experienced during your interaction with Flexpromeals. We are currently transitioning to a new CRM system, which has presented unexpected challenges resulting in delays with our service response. This is not intended and we understand that this is not the experience our customers expect from us and we are truly sorry for any frustration this may have caused. We are taking steps to improve our customer service system and response times. We’d love to have you back, but we completely understand that this may not be the best option for you right now. Please know that your feedback is important to us and we appreciate you bringing this matter to our attention. If you have any further questions, please do not hesitate to contact us directly at **********************. We are here to assist you in any way we can. 
  
  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with many of the other folks filing claims against FlexPro Meals, the verbiage on their initial discount deceptively pulls you into a 4 week subscription. There customer service is almost non-existent, forcing you to either "Live Chat" with an automated system, or text a phone number that never actually replies. I've been trying to cancel, with no luck as I will be out of town for a prolonged period of time, and this meal plan is no longer viable.
  
  TL;DR deceptive advertising, coupled with atrocious customer service. They state that their website "clearly" says that the discount is only for the 4 week pro plan, but considering that literally everyone on BBB has filed the same complaint AND they make it impossible to reach a representative clearly shows that this was a scam to begin with.
  
  All in all, PLEASE just cancel my subscription. I am no longer asking, I am demanding.

  

  Business Response

  Date: 06/20/2023

  *******, Thank you for taking the time to share your experience with Flexpromeals. We sincerely apologize for any miscommunication or inconvenience that you have experienced with our subscription process. We take our customers' feedback seriously and will be sure to address this issue with our team.  As a ProPlan subscriber via our discounted offer when committed to the first four orders, prior to completing the signup process, our terms state that you need to commit to the first four orders. Alternatively, if you do not want to commit to four weeks, we offer a subscription at the full price, with the convenience of being able to cancel it whenever you like. Unfortunately, our service lines were affected greatly by our recent CRM migration which impacted our response times. Though we're sorry to hear that you had trouble reaching our customer service team, we can assure you that we do have a team of real-life humans who are dedicated to helping our customers. We can confirm that your subscription was canceled on June 12, 2023, as per your demand. We understand your frustration with the difficulty in reaching a representative and assure you that we are working to improve our customer service experience.  If you need anything at all please know that we're here to assist or contact us directly at ********************** or via sms at ************. Thank you again for taking the time to provide your feedback. We value your input and are committed to exceeding your expectations in the future. We look forward to the opportunity provide a positive experience and serve you better.
  
  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I 1st decided to order because Flex pro had a discount code and I received my 1st order on May 18th and then I wanted to cancel immediately. I fortunately I was unable to get ahold of anyone. I went online did their chat called left voicemails send email text them. I recived finally received a response on May 31st. I received a text message from customer service rep named *******. This is the time I was informed that I had to have 4 orders before I could cancel. ******* stated that they would give me a discount at $25. If I continue the billing for 2 more orders. I received my 4th order on June 8th. However I just received an email stating that they were going to charge me again on Wednesday. I have the text message that states that that my subscription was going to be canceled after the 4th order which happened on June 8th. This is horrible customer service and I am unable to get ahold of anyone. They made false promises of having my subscription canceled when I am getting charged again.

  

  Business Response

  Date: 06/20/2023

  Hi ******, Thank you for providing feedback about your most recent subscription with us. We apologize for any confusion or inconvenience caused. After reviewing your Subscription******** we can confirm that your Precancellation Request was approved by our Account Manager, granting you a $25 discount on your next three orders.
  
  As you are already on your second order from your ProPlan, the $25 discount will be applied to your third and fourth orders. Furthermore, we would like to confirm that your subscription was automatically canceled and you were not charged for a fifth order.

  We apologize for any confusion caused when you received a pre-billing notification, as your subscription was set to expire at that time. We are working to adjust our automated notifications to prevent any future misunderstandings.
  
  We are disappointed to see you go, but we respect your decision and are here to assist you if you need any further help. If you have any questions or concerns, please do not hesitate to reach out to us directly via email at ********************** ** ******* *** ** *************  Thank you for your understanding, and we wish you all the best.

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flex Pro Meals.
  Terrible Business. I used them in the past and cancelled because of their terrible business model. I regretful went back a year or 2 later and gave it another shot. I regret it.
  
  I ordered 21 meals. They were scheduled to arrive next day, as i followed all the rules and timing to put in an order. They were late and arrived another 24 hours later. Not only was the food melted, watered down, and warm....The ice was open and everywhere inside the box. $221 later, honestly I do not care about the money. ON FILE, i have over 9 chats to the "Widget" and over 4 emails asking to please CANCEL MY account/subscription. It has been over 3 days....... I no longer want to be a part of This company, still has yet to respond... Nor cancel my account. I have contacted my lawyers, as i want to have on file the dates so I do not get charged for any future orders, since i can not cancel my account. Again, I do not even request my money back on the terrible order, I JUST WANT OUT. THEY STILL HAVE YET TO REACH OUT. DO NOT USE THIS TERRIBLE COMPANY.

  

  Business Response

  Date: 06/20/2023

  *******, We are extremely sorry to hear about your experience. We understand your frustration with the delayed delivery and the condition of your food upon arrival. This is not the kind of impression we want to leave on our customers. We take responsibility for the inconvenience caused and assure you that we are taking steps to prevent such occurrences in the future. We value your feedback and appreciate you taking the time to bring these issues to our attention. We apologize for any difficulty you had in canceling your account. Unfortunately, you contacted us during our CRM migration which affected our service lines. We are reviewing our support system and continuously enhancing our communication channels to ensure that our customers receive prompt and efficient assistance. We can confirm that your subscription has been canceled already and our team had also refunded your payment of $220.48 for your Order*******. It is important to be aware that refund processing times can fluctuate, typically taking around 7-10 business days. If you have not yet received your refund in that time frame, we respectfully request that you reach out to us directly for assistance.
  

  We appreciate your previous consideration of Flexpromeals and look forward to the chance to provide an even better service in the future.

  
  

  Customer Answer

  Date: 06/20/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because: I have not been paid back and it’s been 10 days. I refuse to contact them again through their website / text chat / and email. I do not believe I’ll get the payment back nor the time spent to get a hold of someone. 
  
  
  
  ********
  
  ******* ******

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my first order as promised. Everything was as expected. I wanted to try it out before committing to the next scheduled shipment. I tried communicating my desire to stop my subscription by calling leaving voicemails, texting, chatting online and sending emails. All of these communication strategies are recommended on the FlexPromeals website. It’s been five days and I have not received any response from FlexPro. I received an additional charge on my credit card on file due to the lack of response to cancel my subscription. I have authorized my credit card company to dispute the charges and asked for my credit card to be replaced so no further charges are made. I believe they are aware of this issue and it’s more of a business strategy for profit than a technical issue. Please close my account.

  

  Business Response

  Date: 06/20/2023

  Hi ****, Thank you for sharing your feedback with us. We apologize for any difficulty you've had reaching our customer support team. We pride ourselves on providing quick and efficient service, and we regret that your experience did not meet these standards. It is with deep regret that your request was submitted during a time of transition while our CRM system was undergoing migration. This is not intended and this has been very painful for us too. As a result, we understand that your experience may have been greatly impacted. We appreciate your understanding and patience. Please know that your feedback is important to us, and we are committed to improving our processes to prevent any future issues. We can confirm that your subscription has been canceled as per your request on June 11, 2023,  and we are here to assist with any further concerns you may have. We value your business and would appreciate the opportunity to make things right and hope to have the opportunity to serve you again in the future.
  
  

  Customer Answer

  Date: 06/21/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flexpro Meals has sent me my first shipment of a 15 meal subscription box. The portions are not even a full meal of food. I am attempting to cancel future plans, but there is no way to cancel. The number they give me to cancel is a pre-recorded message with no option to talk to anyone...they redirect you to the website, and the chatbot says someone will call me after I fill out a form, and no one ever does.
  
  There is no way to cancel my subscription. This is just insane. The food is questionable quality too...I got sick after the first meal of buffalo cheese mac

  

  Business Response

  Date: 06/20/2023

  ********, Thank you for taking the time to share your experiences with Flexpromeals. We're sorry to hear that your first meal didn't meet your expectations and that you've been experiencing issues with canceling your subscription. We take all feedback seriously and appreciate the opportunity to improve. We'll be sure to pass along your comments about the portion sizes to our team for review and consideration as all sizes are based on the macros calibrated by our Chefs together with our Food Scientists. In regards to canceling your subscription, we apologize for any inconvenience or frustration you may have experienced. It is with deep regret that we were undergoing our CRM migration when you attempted to contact us which impacted our service channels and response times, we truly appreciate your patience and understanding. It is worth noting that we ask for our customer’s callback number and assign them directly to the next available customer service agent from our team. We’re very sorry to hear that you didn’t receive a response right away. We'll be investigating this further as we suspect this incident was due to our technical disruption. However, we can confirm that your subscription has been canceled as of June 15, 2023, as per your request, and if there's anything else we can do to assist you, please don't hesitate to reach out to us directly. We’re always here to help. 
  
  

  Customer Answer

  Date: 06/20/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because: I have worked with CRMs before, and migrated at least one entirely myself. Citing complaints on reddit and here, this is not a new issue. Your website is set up to not allow access to canceling or updating the subscriptions. There is no way to contact a live person, and there is no way for the user to cancel the subscription without talking to someone which your entire website is set up to avoid. This is not a CRM issue.

   

  ALSO - I canceled my account, and still got charged for the following weeks order. Then I received a notification that payment didn't go through and I wouldn't receive the order, even though the payment cleared my bank account. I reached out to support, and was assured that the email was sent in error...I disputed it with my credit card company. Thought this was the end of it, but no. You decided you were going to ship this order A WEEK AFTER YOU CHARGED ME. How does that even work as a meal delivery service? 

  

  Business Response

  Date: 06/26/2023

  Hi ********, thank you for writing back to us. We understand that you might be familiar with CRM migrations and though our recent migration had been really a pain, our transition from Zendesk to HB had truly impacted our service. We’re truly sorry for the inconvenience. Also, as a subscription service, our website is not connected to our CRM but it is a standalone platform. To clarify, it is not our intention to avoid our customers. It is worth noting that our cancellation only requires assistance from Account Managers as always want to ask for feedback from all our customers even when canceling their services. We’re very sorry that this is not satisfactory to you. We regret that while getting a hold of our team led to your last order from being processed and we’d be happy to process a refund for your last order *************** We truly appreciate your feedback and again we’re truly sorry for the inconvenience caused. If you have any further questions, please do not hesitate to contact us directly at [email protected]. We are here to assist you in any way we can. 
  
  
  

  Customer Answer

  Date: 06/26/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me upon refund. 
  
  
  
  Regards,
  
  
  
  ******** **********