Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently made a purchase from Flexpro Meals to begin a subscription food delivery service that would satisfy my dietary needs. Previously I had no issues with them and found dealing with them to be pretty honest and easy. My most recent purchase to restart my subscription cost 155 for the first purchase than it was slated to be 209 every 2 weeks after that. My order was supposed to ship the next day after purchasing it which was Aug 14th 2024. I contacted them on Aug 19th to check the status of my order. I was informed there was a "glitch" in the system that prevented my order from going thru. I have the transcript showing it was going to be corrected. As compensation they put in a 2nd order for free that was set to be shipped. When I asked how many shipments to expect I was told 2. The second order was set to ship that day which was Aug 19th. The delivery time is about a 48 hour period. I have not received either order and now I can not contact anyone on the website or in customer service. For the last 3 working days the online chat shows they are not available. They have since changed the price of my order from 155 to 0 and I have been informed by my financial institution no refund has been processed.

  

  Business Response

  Date: 08/27/2024

  Hi *******, Thank you for reaching out here and for bringing this to our attention. 
  We are extremely sorry for the inconvenience and frustration you've encountered with your very first order. We wanted to let you know that your refund was processed yesterday and you should receive it back to your payment card within the day or two depending on your bank's acceptance times. We truly regret the issues with your order and the lack of communication on our end. Just to clarify, the $0.00 price means the order was fully credited or refunded and in your case, it was refunded. We are also attaching a proof of refund from our end. We appreciate your patience and understanding as we worked to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help. 
  Best regards,

  

  Business Response

  Date: 08/29/2024

  We are deeply sorry for the frustration and inconvenience we have caused you. There's no excuse for the issues you've experienced, and we sincerely apologize for the impact this has had on you, especially given your circumstances.
  Regarding your refund, please be assured that it has been processed on our end. However, it can take 1-7 business days for the refund to appear in your **** ending in ****, depending on your bank's processing time. We are attaching the refund receipt from our payment gateway as a proof that we refunded your cancelled order. We understand the severity of the situation and are committed to ensuring this is resolved. If there's anything more we can do to assist, please don't hesitate to reach out at [email protected]. We're here to make this right.
  Thank you for your patience and understanding.
  Sincerely,

  Customer Answer

  Date: 08/31/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ** *****

• Initial Complaint

  Date:08/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked in an ongoing subscription with flexpromeals with no way of getting out. I have called their support number and have only been able to talk to a robot. I also emailed the support email and haven’t gotten a respose, it’s been 4 days and I don’t expect to be getting a response

  

  Business Response

  Date: 08/26/2024

  Hi ***** We sincerely apologize for the inconvenience you've experienced while trying to cancel your subscription. We have gone ahead and canceled your subscription effective immediately. 
  After reviewing your account history, we did not find any previous cancellation requests from you. It's possible there was a technical issue or miscommunication, and we're sorry for any frustration this may have caused. Rest assured, we can confirm that your subscription was canceled now. You can also see this when you login to your account.
  Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Thanks again for being an awesome subscriber, we hate to see you go but we wish you all the best! Have an amazing day! 

  Best regards,

  Customer Answer

  Date: 08/27/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one time deal of 21 meals for $4 each with no strings attached. Unfortunately I do not enjoy the meals because of the exorbitant sodium content. The company automatically put me on a subscription service which I do not agree to. I tried to take myself off of subscription service by calling them 3 times. Each time I called it said there would only be a one minute wait and each time it made me wait 15 - 20 minutes and then hung up on me. After reading several complaints online about this same problem with the business, it is clear to me that this is common the way they run their business in an unscrupulous way.

  

  Business Response

  Date: 08/19/2024

  Hi *****, Thanks for bringing this to our attention.  We completely understand why this would be disappointing. We went ahead and canceled your subscription as requested and are also requesting a refund for the charge of $93.99. Once approved by the Accounting department, you should receive your money back within 7-10 business days. We sincerely apologize for the inconvenience and frustration this situation has caused. Your feedback is important, and we're taking steps to address these issues. If you have any other concerns or need further assistance, please don't hesitate to reach out. We wish you all the best.

• Initial Complaint

  Date:08/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6th 2024 I placed an order with FlexPro meals for a special they were running. FlexPro double charge my credi card. That same day after ordering, I learned I could not customize my order. I immediately contacted FlexPro to cancel all order. FlexPro cancelled one order but did not cancel the 2nd order. I was not aware there was a second order until I received a order shipment notification. The rep told me to keep the food because the items already shipped and a refund for the second order would be credited to my credit card. As of August 10th, my credit card has yet to be credited for the send order. Please issue an immediate refund for the second order.

  

  Business Response

  Date: 08/13/2024

  Hi *****
  Thanks for bringing this to our attention. We sincerely apologize for the inconvenience this has caused. We want to let you know that we're currently requesting a refund for your second order, Order********. Once approved by our Accounting department, you should receive the payment back to your account within 7-10 business days. Should you have further questions, please email us directly at ***********************. Thank you for your patience, and we appreciate letting us to make things right. We wish you the best. 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 15-meal plan, but my experience was disappointing from the start. The first meal I tried was excessively salty, and I couldn’t find any information about the sodium content on their website. After spending time searching for this information, I finally had to contact customer support. When I eventually received the nutrition facts, I was shocked to see that most of the meals contained 2000mg of sodium and high cholesterol levels—far exceeding the recommended daily amounts for a single meal. It's misleading to market these meals as healthy when only a couple of them stay within acceptable daily sodium limits. When I realized this, I requested to cancel my subscription, only to be told that I couldn’t do it myself and that a manager would have to call me back to process the cancellation. It's concerning that there’s no option to cancel your subscription directly on the website. This lack of transparency and control, combined with the unhealthy meals, makes me feel like this service is a complete rip-off.

  

  Business Response

  Date: 08/12/2024

  We sincerely apologize for the experience you've had with our service. Your feedback is invaluable to us, and we deeply regret that our meals did not meet your expectations, particularly concerning the sodium and cholesterol content. To address your concerns:
  Subscription Cancellation and Refund: We have processed the cancellation of your subscription effective immediately. Additionally, we have initiated a refund for your recent order. Once approved by our Accounting department, please allow 5-7 business days for the refund to reflect in your account.
  Nutritional Information Accessibility: We understand the importance of having transparent and easily accessible nutritional information. We apologize for the inconvenience you faced while searching for this data. The Nutrition info is accessible upon clicking the meal pictures. 
  Meal Healthiness: Your feedback about the high sodium and cholesterol levels is taken seriously. We strive to offer meals that are both delicious and healthy. Our culinary and nutrition teams will review these concerns to improve our offerings and ensure they align better with health standards.
  We appreciate you bringing these issues to our attention, as it helps us improve our services. Should you have any further questions or need additional assistance, please don't hesitate to contact us directly via Live Chat or TEXT us at *************
  Once again, we apologize for any inconvenience caused and thank you for giving us the opportunity to make things right.
  Best regards,

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 93.99$ on 7/15 for the deal they had posted for 21 meals at $4 per meal price point. I never received my meals, the carrier updated that my meals were discarded after being postponed. I let FlexPro know and they re sent the package. I then was updated from the carrier that the package was delivered but the recipient turned them away. I was not the recipient as I never received them and I was home all day to receive this package. I then let Flex Pro know again and sent picture proof of updates from carrier and themselves. I asked for a refund in which ***** Their customer support in the text chat let me know I would receive it in 3-5 business days. I checked everyday for the 5 business days and still have not received it. I let Customer support know, they stated to check with my bank account as the refund was issued 8/5. I did not use a bank account for this transaction I used a credit card. I have checked with my credit card company and I have not received any credits on that date or any refunds.

  

  Business Response

  Date: 08/12/2024

  Hi ******** Thank you for bringing this to our attention, we're sorry for the inconvenience caused. Upon checking our records, we can confirm that *** filed your refund request and your money was refunded last August 5, 2024. Kindly check your statement of account. We appreciate you bringing this issue to our attention, as it helps us improve our services. Should you have any further questions or need additional assistance, please don't hesitate to contact us directly at ***********************. Once again, we apologize for any inconvenience caused and thank you for giving us the opportunity to make things right. We wish you all the best. 

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancellation. They refuse to cancel my subscription. They are trying to get them to cancel it and they keep trying to talk me into getting other meals. I kept telling them no but they keep texting me and they won't cancel my subscription.

  

  Business Response

  Date: 08/09/2024

  Hi ****** Thank you for reaching out to us here and for bringing this to our attention.
  We apologize for the frustration you've experienced. We wanted to inform you that your subscription was cancelled today, 8/9/2024 and you will still receive your order. We're extremely sorry for the disappointment caused. We're sad to see you go but we accept your decision to cancel. Thank you for your patience, and please reach out if you need any further assistance please reach out to ******@flexpromeals.com directly, we're here to help.

• Initial Complaint

  Date:08/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Flexpro for 10 meals. They are to be delivered the week of August the 11, it is currently the 6th. I changed my mind about meal prep and wanted to cancel the order as and receive a refund. Additionally, Flexpro opted me in for a permanent meal subscription. I want to cancel the subscription as well but their customer service is non-existent. Their chatbot did not resolve my queries and their help number has no response. I feel scammed and it feels like Flexpro's main method of customer retention is by making it impossible for customers to cancel their subscription. This company is a total scam. I just want my refund and the cancellation of a subscription I did not agree to pay for.

  

  Business Response

  Date: 08/08/2024

  Hi *****, Thanks for bringing this issue to our attention. We apologize for the frustration you've experienced. We wanted to inform you that your subscription was canceled on 8/6/2024, the same day you requested it. Additionally, we are in the process of requesting a refund for your order. Once approved by our Accounting department, you should receive it within 7-10 business days. Thank you for your patience, and please reach out to us directly at ******@flexpromeals.com, if you need any further assistance. We wish you all the best.

• Initial Complaint

  Date:08/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction was 1 August 2024. I paid 72.93 for 10 meals. I was informed that my order would be shipped on 7 August 2024. I just received an email that my order would now not be processed until 11 August 2024. I have attempted multiple times to contact customer service. I was hung up on three times after being on hold for 15+ minutes each time. I have contacted their online customer service multiple times being told they cannot cancel my subscription and that someone else would reach out to me. No one has reached out to me. I was also informed that I could contact them but again I was hung up on three times. I was told there are high volumes of call when that straight up wasn't true. I was caller number one each time and I waited 15+ minutes just to be hung up on. It was extremely easy to do business with this scummy company, but they make it impossible to cancel. I need my subscription cancelled immediately and my money refunded as I do not believe I am ever going to receive their product.

  

  Business Response

  Date: 08/08/2024

  Hi *****,

  Thank you for reaching out to us here and for bringing this to our attention.
  We apologize for the frustration you've experienced. We wanted to inform you that your subscription was canceled on 8/8/2024 and you will still receive your order. Additionally, we are in the process of requesting a refund for your order. Once approved by our Accounting department, you should receive your money back in 7-10 business days. We're very sorry for the disappointment caused and for letting us make things right. We're sad to see you go but we accept your decision to cancel. Thank you for your patience, and please reach out if you need any further assistance please reach out to *********************** directly, we're happy to help.

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Impossible to get in touch with customer service. The automated chat tells you someone will contact you but that never happens. I have been charged for multiple deliveries following my request to cancel my subscription. It feels intentional and dirty. After using 7+ other meal services, they are by far the sketchiest and my customer service experience has been the worst from any company ever.

  

  Business Response

  Date: 08/02/2024

  H* *****, We sincerely apologize for the experience you had. Your feedback is of utmost importance to us, and we take it seriously. Rest assured, we are fully committed to addressing the concern you've raised. We regret any frustration caused by our response times and the request for feedback. While we value understanding our customers' perspectives, we acknowledge the need for swift action when it comes to cancellations, we’re very sorry to let you down. Your subscription was already canceled and you should also receive an email confirmation within the next 24-48 hours, sometimes this mail gets routed to your spam/junk folder. We're sorry to see you leave, but we respect your decision and assure you of immediate cancellation as requested. Thank you for your kind understanding. We wish you all the best. 
  

  Customer Answer

  Date: 08/02/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******