Complaints

This profile includes complaints for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
• 

  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $155 last week, and i was promised 3x in a row this week that my order would ship. It never did.
  Another representative told me they would ship the following week. Just constantly trying to scam and lie to me.
  They sent me multiple emails with different order numbers as “replacement” free of charge but NONE of them shipped as well.
  They just keep telling me lies. It’s really messed up.
  I demanded a refund for an order i NEVER received, and the live chat representatives just keep telling me an “Account manager” will contact me by email regarding the issue but i NEVER got any email or help still up to this day. They are not willing to help, OR even willing to give me my money back even though i received NOTHING.
  I want my money back which is $155, I NEVER RECEIVED MY ORDER, flex pro meals isn’t a bank to with hold funds.
  They are scamming their customers on a daily basis, taking money from their accounts and not shipping their orders.
  I happen to be one of their victims.
  If i knew it would come to this, I NEVER WOULD HAVE EVEN BOTHE*** LOOKING AT THEIR PAGE.
  TO FLEX PRO MEALS, Please give me my money back AND CANCEL MY SUBSCRIPTION ASAP.
  You guys can’t keep screwing your customers over and over again and think you can get away with it.
  PLEASE REFUND ME MY $155 AND CANCEL MY SUBSCRIPTION IMMEDIATELY.

  

  Business Response

  Date: 07/30/2024

  Hi ***,
  We sincerely apologize for the inconvenience and frustration you've experienced. We want to inform you that your subscription has been canceled today. Additionally, we processed a refund for the $155 yesterday.

  ********************************

  You should see the funds returned to your account shortly.
  We understand how important it is to receive timely and accurate information, and we're sorry for the multiple miscommunications. If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly at ***********************
  Thank you for your patience.

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription service for food delivery service. No where on the website can I cancel. I was told by chat to text or email requesting to cancel and customer service would reach out. No one has yet to reach out. I would like to cancel my service so I am not billed again.

  

  Business Response

  Date: 07/30/2024

  *********,
  We apologize for the inconvenience you've faced while trying to cancel your subscription. We want to inform you that your subscription was successfully canceled on July 28, 2024. You should have received an email confirmation, but sometimes these emails get routed to your spam or junk folder, so please check there if you haven't seen it. You can also log in to your Flexpromeals account and you will see that it shows CANCELLED.

  On our end, here's the cancellation status as well:

  ********************************

  Rest assured, your subscription is canceled, and there will be no further billing for recurring orders moving forward.
  If you have any further questions or need additional assistance, please feel free to reach out to us directly at [email protected].

  Thank you for your kind understanding and we wish you all the best. 

  Customer Answer

  Date: 07/30/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ********* ****

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and paid for a meal subscription. After receiving the 1st order/subscription box, we decided that this meal plan is not for us and I am now trying to cancel the subscription completely.
  I called *******-FLEX at 8 am EST on Monday, July 15 and was hung up on twice. I also reached out via online chat and the chat pop up reads that nobody is available. When I call in to the phone number provided, the automated message tells me I'm 1st in the queue and approx wait time is 1 minute. This is obviously not the case.
  I have screen shots from my phone of time stamped of how long each time I have been on the phone then hung up on.
  This company makes it nearly impossible to cancel a subscription. Poor customer service.

  

  Business Response

  Date: 07/18/2024

  We apologize for the difficulties you’ve faced in canceling your subscription and for the poor customer service experience. I want to confirm that your subscription was canceled two days ago. Additionally, we will refund your last order (Order #1******), which you paid for on July 2, 2024, in the amount of $93.93 via your Visa ending in ***** You should see the refund processed and approved by our Billing department within 7-10 business days.
  Thank you for bringing these issues to our attention. We are working to improve our service and appreciate your patience. We wish you all the best

  Customer Answer

  Date: 07/18/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ***** ******

• Initial Complaint

  Date:07/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30 It was advertised, first order ships next day. It wasn't. They sent me replacement order free of charge and it still hasnt arrived 7/9. Neither has the second order I was billed for on 7/7. Deliver expectations weren't clear for subsequent orders and no email received regarding when expected to ship or shipped. Only emails received were re when the order was placed and order was delivered.
  Customer service number is only a recording saying to contact customer service via text or chat box on the website. None of them can help cancel the subscription. According to them only the account managers can. They will not transfer you to an account manager. We are supposed to wait for them to contact US when they become available which leads to unwanted charges if they don't contact you before the next billing cycle. There is no way for the customer to cancel the subscription themselves.

  

  Business Response

  Date: 07/11/2024

  Hi *********, Thanks for reaching out here. We apologize for the inconvenience and frustration you've experienced with our service. Please be informed that we have canceled your subscription as of 7/9/2024. Additionally, we will be requesting a refund for your last order. Once approved by our Accounting department, you should receive your money back within 7-10 business days.  We strive to improve our service and communication, and your feedback is invaluable. Thank you for bringing these issues to our attention, we truly appreciate the feedback. 
  
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th, I requested a conversation with customer service in order to cancel my subscription. I was reached out to by ********* with customer service, and after some back and forth sms messages, I was finally told my subscription would be canceled following my 4-order commitment. I asked for a specific date as to my final order which took multiple messages before receiving a response. The response was that Aug 7th SHOULD be my last order, which did not sound very confident. I have since asked on 3 separate days to receive this information via email from the company for my records. I have not received a single response via sms or email. I'm looking for concrete confirmation that my subscription will end on August 7th when my commitment has concluded.

  

  Business Response

  Date: 07/11/2024

  Hi *****, thanks for reaching out. Upon reviewing your Account and customer service history, we can confirm that your subscription is set to cancel automatically after your 4th order gets processed on August 7th as per agreement. To be specific, you will receive an automated email from our system once it gets canceled on the day of 8/7/2024. I hope this clarifies your subscription precancellation agreement and rest assured, your account will be terminated after your last order gets processed accordingly. If you need anything at all please contact us directly at ***********************, we're happy to help. We wish you all the best!

• Initial Complaint

  Date:07/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with them 7/7/24 that was to be delivered 7/9/24 and it has not even been shipped. There is no way to contact anyone in the company and I have since found numerous reports of fraud and the inability to cancel. I tried calling, texting, and the chat it. Nothing reaches a human. I want my account closed and my money refunded. The order was needed by tomorrow as promised and that is not happening now. Everything on their website is vague without a commitment. They owe me $112.59

  

  Business Response

  Date: 07/11/2024

  I apologize for any inconvenience you've experienced. According to our records, your meals were delivered on ******************************************************

  As requested, we have canceled your subscription effective immediately.
  

  Regarding your refund request, please note that all sales are final, and as a one-time courtesy, we are also requesting a refund for your order, once approved by the Accounting department, you should receive your money back within 7-10 business days. We appreciate your understanding and regret any frustration this has caused. We wish you all the best.

  Customer Answer

  Date: 07/17/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution with a refund as noted in their email is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ****** *******

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email for a clearance deal for 21 meals for $4 each:
  "Claim Hot Deal
  
  Here's How It Works:
  1. We put together 21 of our BEST TASTING MEALS.
  2. You can try them all today for just $4/meal.
  3. This is a ONE TIME FEE. YOU WON'T BE BILLED AGAIN."
  
  So, I decided to give them a try. However, immediately upon my bank card being charged the $93.99 ($84 + $9.99 shipping), I received an email stating
  
  "Your PRO PLAN has been activated! We are so excited that you joined our best subscription, THE PRO PLAN! In your first month as a new member, you will have orders process for the next 3 consecutive weeks and receive discounted meals for life!"
  
  There is a link to "MY ACCOUNT" so I tried to login to cancel and it tells me my email does not exist in their system (the same email they used to confirm my order)!!
  
  I DID NOT AGREE TO SIGN UP FOR A RECURRING SUBSCRIPTION PLAN AND I WISH TO CANCEL ALTOGETHER DUE TO THEIR DISCEPTIVE OFFER AND I DEMAND THEY ISSUE A REFUND.
  
  I have made several attempts to call and cannot reach a real person and I have also tried to email and text them with no response.

  

  Business Response

  Date: 07/11/2024

  We apologize for any confusion caused by the email regarding the Proplan. This was never activated as we only offer our Clearance Boxes without a subscription. We're very sorry for the inconvenience caused by that email, rest assured there's no subscription or recurring orders to cancel on our system as your Order #******* is just a one-time order and all sales are final. We have also reported this accidental email incident to our IT department to ensure that this does not happen again. Thanks again for bringing this to our attention. 

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a food box from this company on June 15th 2024 order didn’t arrive until June 20th 2024 and the food was extremely bland and nasty and overall not worth the price in any way. During these 5 days I was billed again for the second order before I was even able to try the first box. I’ve spoken to customer service multiple times requesting a refund before the second box shipped and have been denied every single time because I didn’t send a cancellation request prior to the second order being placed. Even tho the food was unsatisfactory as well. Per their refund policy on their website it says you can request a refund up to 5 days after your box has been delivered so there is no reason they can’t refund me. It’s extremely unethical and wrong and I’m requesting my money be refunded since the company is flat out refusing to honor their refund policy

  

  Business Response

  Date: 07/01/2024

  We sincerely apologize for the inconvenience and frustration you’ve experienced with your most recent order. We deeply regret the issue you faced regarding the subsequent billing for a second order before you had the chance to evaluate the first. We apologize for any confusion or inconvenience this caused. We have submitted a refund request on your behalf to our billing department, once it's approved, you should receive your money back to your payment card. Please allow 7-10 business days for the refund to process. We appreciate your patience and understanding as we work to improve our service. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our Customer Service team via Live Chat or SMS at ###-###-####. Thank you for giving us the opportunity to address this issue, and we hope you will consider giving us another chance in the future. We wish you all the best!

  Customer Answer

  Date: 07/05/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:06/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just set up my order today and received 3 phone calls back to back and multiple texts. I just wanted to try it and then decide if I wanted it. They use this shipping service that I have nothing but problems with called On Trac. I avoid buying from any company that ships with them. My shipment is always at least 3-4 days late and they leave it around my building never inside. They also never follow directions and call ne. This is food, I cannot have it hanging around. I called to cancel and it hangs up and then I went on the website and there is no place I can cancel. This is unacceptable in my opinion not to be able to cancel. I alresdy paid for the first box which is fine but I don't want anymore.

  

  Business Response

  Date: 06/24/2024

  We apologize for any inconvenience you've experienced. Please be assured that your subscription was canceled 4 days ago, and you will not receive any further shipments beyond the initial order you've paid for. We understand your concerns with the shipping service and regret any issues this may have caused.  You should also receive a system generated email about the cancellation within the next 24-48H, sometimes that email gets routed to spam or junk folders so it's worth checking on those folders as well. We're sorry to see you leave, but we respect your decision and assure you of immediate cancellation as requested. If you have any other questions or need further assistance, please don't hesitate to reach out. We wish you the best!

  Customer Answer

  Date: 06/24/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:06/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a monthly meal delivery service with flex pro meals and am unable to cancel. I have tried going through all the avenues they have of contacting them. I went to my account page and you are unable to do it yourself from there. So I did there text message option and was told only a account manger can cancel a subscription and that someone would contact me. That has never happened. So I go back to the text message app they use and complained again and they gave me a phone number to call. I have called that number repeatedly and all you get is a recording telling you to use the text message app. I have emailed as well. I have not gotten any response from them . So I thought I could just delete my credit card info from the site, you can't do that either. So I am reaching out hoping that I could get some help. I do t know any other way to get my subscription canceled.

  

  Business Response

  Date: 06/13/2024

  Hi *****, We sincerely apologize for the experience you had. Your feedback is of utmost importance to us, and we take it seriously. Rest assured, we are fully committed to addressing the concerns you've raised. We regret any frustration caused by our response times and the request for feedback. While we value understanding our customers' perspectives, we acknowledge the need for swift action when it comes to cancellations, we’re very sorry to let you down. Your subscription was already canceled yesterday, and you should also receive an email confirmation within the next 24-48 hours, sometimes this mail gets routed to your spam/junk folder. We're sorry to see you leave, but we respect your decision and assure you of immediate cancellation as requested. I'm also requesting a refund of $80 on your behalf based on this dispute, once it gets approved by our Accounting department, you should be able to receive your money back within 7-10 business days. If there's anything else we can do for you or if you ever want to give us another go, our door is always open. We wish you all the best!
  
  

  Customer Answer

  Date: 06/13/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******