Reviews

This profile includes reviews for Flexpro Meals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flexpro Meals

  5706 Troost Ave Kansas City, MO 64110-2826

  
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  Flexpro Meals

  PO Box 8855 Kansas City, MO 64114-8855

  

Review Details

• Review fromFran T

  Date: 08/01/2023

  5 stars

  Fran T

  Date: 08/01/2023

  I have nothing but good things to say about FlexPro meals. Their food is delicious and always tastes super fresh. **************** has been very helpful. I actually have got both of my sons considering signing up after I sent each of them a case of meals. Keep up the good work flex, bro!
  

  Flexpro Meals

  Date: 08/07/2023

  Hey ****,Thanks a million for your amazing review of our Flexpromeals! We are thrilled to hear that you have nothing but good things to say about us. Our team is always striving to serve you the most delicious and fresh meals, so we're glad to know that our efforts are paying off.It brings us great joy to hear that our customer service has been helpful to you. We believe that excellent service is just as important as the quality of our meals, so your kind words truly mean a lot to us.It's fantastic to hear that you've even got both of your sons considering signing up after sending them a case of our meals. We're grateful for your support and spreading the word about FlexPro. We always aim to keep up the good work and make sure our flex **** and sisters have a delightful experience with us.Thank you once again for taking the time to share your positive feedback. Your warm endorsement means the world to us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know! We're happy to assist! Stay flex-tastic, ****! <3

• Review fromMichael P

  Date: 07/31/2023

  1 star

  Michael P

  Date: 07/31/2023

  They make it impossible to cancel because there is no customer service beyond automated. All I wanted to do was change my meal plan, and that ultimately led to me canceling the service altogether. Not sure who is running this company but they're making a mockery of what seemed to be a good idea at a decent price and product. My advice. fake reviews are not going to change the stampede of bad reviews. You can clearly see the difference in the fake reviews. Not sure why the BBB hasn't investigated this company that has tons of credit cards on autopay. now the company is on a social media rampage with tons of ads.
  

  Flexpro Meals

  Date: 08/01/2023

  *******, Thank you for taking the time to share your feedback regarding your experience with us. We are truly sorry to hear about the difficulties you encountered and for any inconvenience caused during your attempt to cancel and change your meal plan.At Flexpro, we strive to provide exceptional customer service, and we apologize if we disappointed you. We appreciate your concerns regarding the limited availability of customer service beyond automated systems, and we understand how frustrating this could be when you needed assistance.Regarding the fake reviews you mentioned, we want to assure you that we have never engaged in such practices. As a reputable company, we value transparency and honesty above all else. We believe in the authenticity of our customer's voice, good or bad, as they are a reflection of our customers meals or service experiences. We understand that negative reviews *** impact potential customers' decisions, and we take them seriously.Regarding your point about the Better Business Bureau (BBB) investigation, we assure you that we have a strong commitment to maintaining ethical business practices. Our company is open to any investigation that might arise. However, we are confident that we have always abided by the necessary regulations and strive to resolve any customer concerns promptly and fairly.We genuinely appreciate your feedback and are deeply sorry for any disappointment experienced. We want you to know that your input has not gone unnoticed, and we will use it as an opportunity to improve our customer service and address any issues that *** arise in the future.If you have any further questions or concerns, please do not hesitate to contact us directly at ********************************** We appreciate your understanding and hope that we can regain your trust in the future.

• Review fromMelisa G

  Date: 07/27/2023

  1 star

  Melisa G

  Date: 07/27/2023

  Terrible customer service, they are very helpful until you want to cancel your subscription. They don't allow you to cancel your self online and I've texted the number about 10 times and no response. As soon as I leave a ****** review, they response to it with an email and I've tried to email them twice and no response. They are very unethical and I will have to pursue this with my bank now. Not acceptable to be radio silent as soon as someone wants to cancel a subscripition.
  

  Flexpro Meals

  Date: 07/28/2023

  ******, Thank you for sharing your experience here. We sincerely apologize for any inconvenience you may have experienced with our customer service and cancellation process. We take our customers' feedback seriously, and we appreciate your patience as we address your concerns.We understand how crucial it is for our customers to have a seamless subscription management experience, including cancellation options. We apologize if this was not made clear to you initially. Regarding your attempts to contact us via text and email, we sincerely apologize for the delay in our response. Our customer service team has been experiencing a higher volume of inquiries recently, which has caused some delays in our response times. We are actively hiring and training additional support staff to ensure that we can better assist our customers in a prompt manner moving forward.We understand your frustration with our response only after leaving a ****** review. This should not have been the case, and we apologize for any distress caused. We are continuously improving our internal communication processes to ensure that all customer inquiries are addressed promptly and directly, regardless of where they come from.We assure you that we take matters of ethics and customer satisfaction very seriously. We apologize for the delayed response however we were able to cancel your subscription right away as you even confirmed that you received the confirmation email as well. Since you declined a replacement reshipment, we will gladly process a refund instead and you should receive an email confirmation for the refund request today. Please note it will take around **** business days for the payment to reflect back to your account. Once again, we apologize for any inconvenience caused. We appreciate your understanding and the opportunity to make things right.

• Review fromSue G

  Date: 07/24/2023

  3 stars

  Sue G

  Date: 07/24/2023

  I started out enjoying the meals as I have been trying several services. Its easy to sign up for this program, but they wont let you leave. I had tried numerous times to stop this service to no avail. You are unable to speak with anyone. Your choices for conversation are text or an autobot live chat that ends up taking your phone number with the promise someone will call back shortly to assist you. Ive done this 3 times with no return call. Ive also used the texting and no response there either. I no longer trust this service and just want to cancel my service but they will not respond and continue to take my money weekly and sending me good I dont want. The good is good. The customer service *****. I entered into this in good faith. They should have too. Please think twice before using this company as a food delivery service.
  

  Flexpro Meals

  Date: 07/28/2023

  Hi ***, Thank you for taking the time to share your experience with Flexpromeals. We apologize for any inconvenience you have encountered while attempting to cancel your service.We understand your frustration and we want to assure you that we take your concerns seriously. Our customers' satisfaction is our top priority, and we apologize for any difficulties you have faced in reaching out to our customer support team.To address your concerns, we're reevaluating our processes and are actively working on improving our communication channels. We are aware that our current options for conversation, such as text or our autobot "live chat," may not meet all customers' expectations. We sincerely apologize for any inconvenience caused.Please know that your feedback is invaluable to us, and we appreciate your patience.We can confirm on our end that your subscription was canceled. Once again, we apologize for any inconvenience you have experienced and appreciate your understanding. We hope to have the opportunity to make things right and restore your trust in our service.

• Review fromHarry S

  Date: 07/21/2023

  4 stars

  Harry S

  Date: 07/21/2023

  Had to pause my subscription because I was going out of country. I texted them from their live chat feature and got a response from ******* who gave me a very fast response and got me sorted out.
  

  Flexpro Meals

  Date: 07/28/2023

  Hi *****, Thank you for taking the time to write a review about your experience with Flexpromeals. We truly appreciate your feedback and are delighted to hear that our team was able to assist you promptly when you needed to pause your subscription due to your upcoming travel plans.At Flexpromeals, we understand that life can sometimes take us on unexpected journeys, and we are always here to support our customers in any way we can. We are thrilled that ******* was able to provide you with a fast response through our live chat feature and help you get everything sorted out efficiently.Should you ever need to make any changes to your subscription in the future, please don't hesitate to reach out to our dedicated customer support team. We are committed to ensuring that your experience with Flexpromeals remains seamless, even during times when your circumstances may require adjustments.Thank you for choosing Flexpromeals, *****. We appreciate your support and hope to continue serving you with delicious and convenient meals in the future.

• Review fromDaniel B

  Date: 07/20/2023

  5 stars

  Daniel B

  Date: 07/20/2023

  Accoubt manager ******* was very helpful. This company is easy to worl with and works hard to help out their customers.
  

  Flexpro Meals

  Date: 07/21/2023

  Hi ******, Thank you so much for your fantastic review! We're absolutely delighted to hear that our account manager, *******, was able to provide you with great assistance. Working with our customers is always a pleasure, and we firmly believe that a healthy relationship should be built on hard work and collaboration. We're thrilled that you found us easy to work with because let's face it, life is already complicated enough. We strive to make your experience with Flexpromeals as smooth as possible, so you can focus on what really matters achieving your health and fitness goals.We want to assure you that we will continue working tirelessly to support and help our customers in the best way we can. It's our mission to deliver top-notch service and create an environment where you feel like you are part of our extended Flexpromeals family.If there's ever anything else we can assist you with, please don't hesitate to reach out. We're here to serve you and help you achieve your desired results, one step at a time.Stay fit, stay healthy, and keep rocking those goals!

• Review fromMark M

  Date: 07/12/2023

  1 star

  Mark M

  Date: 07/12/2023

  Worst customer service I have ever seen. No option to cancel subscription online and live chat does not get you anywhere. Tried texting them but they do bot respond. They are a scam and will keep charging your card and give you no option to cancel. I am still trying to cancel this subscription that I was not made aware of and I am getting nowhere. Absolutely awful business that should be shut down.
  

  Flexpro Meals

  Date: 07/21/2023

  Hi ****, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced in trying to cancel your subscription and for the lack of response from calling our service line. This is certainly not the level of service we strive to provide. We understand how frustrating it can be when issues like this occur, and we sincerely apologize for any inconvenience caused. It is worth noting that our service hotline ************ will answer and route your concern as a service ticket where our team will contact you thereafter. We're very sorry for any misunderstanding or confusion. Our team has been investigating the matter and we have identified the problem in our communication channels, which resulted in the lack of response to your cancellation requests. We would like to assure you that we have taken immediate actions to rectify this issue and improve our customer service processes. Additionally, we have contacted you via SMS and email. We can confirm on our end that your subscription has been canceled within 24 hours of your cancellation request submission. At Flexpromeals, our main objective is to provide a seamless and enjoyable experience for our customers, and we deeply regret that we've disappointed you in this instance. We appreciate your valuable feedback, as it helps us improve and provide an exceptional level of service. Once again, we sincerely apologize for any inconvenience you experienced. We hope you will give us another opportunity to serve you and demonstrate the improvements we have made. Please feel free to reach out to us directly by responding to our dedicated service team for any further assistance. Thank you for your understanding and patience.

• Review fromJoey B

  Date: 07/09/2023

  1 star

  Joey B

  Date: 07/09/2023

  This company is a complete scam . They charged me twice within the first week for over $300 dollars and I only received one order. I also canceled after the first order because the food was disgusting and misleading completely unhealthy and full of way to much sodium, an unhealthy level which should be illegal to sell , and it is not what I expected . After talking with an account manager named ****** she completely disregarded my request to cancel and tried to forced me to take the next order after I already requested my cancellation before 7 days . But because they charged me within 4 days they tried to rip me off and force me to take the food . This feels completely illegal especially since I didnt receive the order. I dont want it. I just want my money back and this company to be held responsible for their irresponsible ,unprofessional, and unethical business practices.
  

  Flexpro Meals

  Date: 07/11/2023

  Hi ****,Thank you for taking the time to share your experience with us. We're sorry to hear that you were not satisfied with your experience with Flexpromeals. We take customer satisfaction very seriously, and we truly apologize for the inconvenience caused.Regarding the quality and taste of our meals, we understand that personal preferences *** vary. Our aim is to provide a wide variety of meals that cater to different dietary needs and taste preferences. We apologize if the food didn't meet your expectations, as it is never our intention to provide misleading or unhealthy options. We appreciate your feedback and will take it into consideration as we continuously work to improve and refine our menu offerings.We apologize for any miscommunication or misunderstanding that *** have occurred during your conversation with ******, one of our Account Manager. However, there seemed to be a misunderstanding as we can confirm that your subscription had been canceled since your last request. We have taken note of your cancellation request and have ensured that any future orders are canceled, as per your preference.We understand that this situation has left a negative impression on you, but we hope that you will give us another chance to exceed your expectations in the future. If there's anything else we can do to assist you, please feel free to reach out directly to our customer service team. We're here to assist further.Thank you for your understanding and patience.
  

  Flexpro Meals

  Date: 07/11/2023

  Hi ****,Thank you for taking the time to share your experience with us. We're sorry to hear that you were not satisfied with your experience with Flexpromeals. We take customer satisfaction very seriously, and we truly apologize for the inconvenience caused.Regarding the quality and taste of our meals, we understand that personal preferences *** vary. Our aim is to provide a wide variety of meals that cater to different dietary needs and taste preferences. We apologize if the food didn't meet your expectations, as it is never our intention to provide misleading or unhealthy options. We appreciate your feedback and will take it into consideration as we continuously work to improve and refine our menu offerings.We apologize for any miscommunication or misunderstanding that *** have occurred during your conversation with ******, one of our Account Manager. However, there seemed to be a misunderstanding as we can confirm that your subscription had been canceled since your last request. We have taken note of your cancellation request and have ensured that any future orders are canceled, as per your preference.We understand that this situation has left a negative impression on you, but we hope that you will give us another chance to exceed your expectations in the future. If there's anything else we can do to assist you, please feel free to reach out directly to our customer service team. We're here to assist further.Thank you for your understanding and patience.

• Review fromDustin D

  Date: 07/06/2023

  1 star

  Dustin D

  Date: 07/06/2023

  Terrible customer service. I've been trying to reach a representative via chat/text to cancel my meal prep subscription and the only response I am receiving is that a rep will be in contact with me shortly. I have been trying to get in contact for 2 days now and still no response. Unacceptable. There was only an option to choose either 1 week or 2 week subscription. I chose 1 week thinking I could cancel at any time. I would like to cancel my subscription immediately! If there was something I missed with the terms and agreement please provide proof. If not, I will demand a refund if the weekly payment withdrawals continue.
  

  Flexpro Meals

  Date: 07/07/2023

  Hi ******, Thank you for sharing your concerns regarding your experience with us. We sincerely apologize for the inconvenience you have encountered while trying to cancel your subscription and the delay in our response.At Flexpromeals, we strive to provide excellent customer service, and we understand your frustration when expectations are not met. Please allow us to clarify the cancellation process and address your concerns.Our customer service team is typically prompt in responding to inquiries, and we apologize for the delay you experienced. We have been experiencing technical disruptions that impacted our response times.We are currently working on enhancing our service systems to cater to all our customer's needs. Regarding your subscription, we offer both 1-week and 2-week billing frequency options for our customer's convenience, but we understand that circumstances may change. We can confirm on our end that you've been assisted by your Account Manager at the time of this writing and we appreciate your patience for letting us assist you accordingly. Rest assured, we're always here to listen and assist.We apologize once again for the inconvenience and appreciate your patience. Your feedback is invaluable to us as it helps us improve our services and customer experience. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.

• Review fromAngus S

  Date: 07/06/2023

  1 star

  Angus S

  Date: 07/06/2023

  As soon as I sign up I was charged which is fine. But then I was charged again before the next billing date for more. Been trying to get in contact with this company all day and recieved nothing but template texts with no contact from the company
  

  Flexpro Meals

  Date: 07/07/2023

  Hi *****,Thank you for bringing this issue to our attention. We apologize for any inconvenience you may have experienced with your billing. Upon reviewing your account, we understand that you were charged twice within a short period of time. All our orders are recurring- they process on Wednesday with delivery Tuesday-Thursday the following week.Were very sorry if this was unexpected for you. Regarding your difficulty in reaching out to our company, we apologize for the lack of response you have encountered. Rest assured, we will investigate this matter thoroughly to ensure such delays do not occur in the future. Our priority is to provide excellent customer service. We appreciate your patience and understanding as we work to address your concerns. Please be assured that a team member will contact you shortly to discuss the next steps and provide a solution. We value your feedback as it helps us improve our services. Thank you for your time and for choosing Flexpromeals.