Reviews

Review Details

• Review fromBrian W

  Date: 09/27/2024

  1 star
  I am writing to complain regarding my recent experience with Safe Haven, an authorized reseller of ADT services. I purchased my home one year ago, and about six months later, a representative from Safe Haven came to my door, selling ADT services. It was only after contacting ADT directly that I realized the salesperson was not an ADT employee but from Safe Haven. Recently, due to my father-in-law's serious illness, my wife and I have made the difficult decision to sell our home and move across the country to care for him and my mother-in-law. When I attempted to cancel my ADT service due to the move, I was informed I would be charged a $1,400 early termination fee, which is equivalent to more than two years' worth of service. I approached Safe Haven to discuss a compromise, offering to pay around $500 to cancel the service—an amount I believed would be fair to both parties. Unfortunately, they refused and insisted I either pay the full $1,400 or continue the service, leaving no room for negotiation. I was also disappointed to learn of the exorbitant cancellation fee only after signing up for the service. Had I been fully informed of this policy at the time, I would not have agreed to it, especially considering how inflexible Safe Haven has been. The representative originally pitched this as a special offer for veterans, like myself, as a way to show appreciation for my service. Unfortunately, this now feels more like a sales tactic than a genuine gesture

• Review fromChristopher H

  Date: 09/16/2024

  1 star
  The worst !!! They lock you in to a contract without you knowing ! Fast talkers ! Then if you have a financial situation it’s 75% of you contract which is usually 3 yrs. They do docu sign so sign once and then apply it where it’s needed . At no time during installation or while I was talking to them did they tell me about early cancellation fees ! I just want to say that even when I called and explained my situation they did not offer to help in any way with my situation !!!! ADT did but could not because safe haven is the company I’m paying for service through, scam!!!

• Review fromMartin G

  Date: 09/12/2024

  5 stars
  ADT’s techs Mr. Duane and Mr. Future and manager Mr Rick were a pleasure to deal with. These people are: people friendly, hard working, kind, compassionate, knowledgeable, willing to serve and teach, and very patient! You could not find a better set of people to teach and take care of you!

• Review fromCharlene B

  Date: 09/11/2024

  1 star
  EXTREMELY DISAPPOINTED!!!! Safe Haven installed a security system in our new construction for ADT. We have a contract IN WRITING with all that the salesman promised. They refuse to honor his promises and what we purchased. Supervisor even hung up on us. We have requested multiple times for a repair (sensor went out in only 4 months) and no one will come fix it from Safe Haven. ADT says they have nothing to do with the contracts or maintenance only the monitoring.

• Review fromAaron M

  Date: 09/04/2024

  1 star
  This organization is a scam. I can't wait to be part of the next class action against their deceptive trade practices. Buyer beware and read the fine print.

• Review fromPeggy B

  Date: 08/26/2024

  1 star
  I had simply say for 10 years no problem. I got the Safehaven and they promised me this and promised me that. The neighborhood has become unfriendly in the recent years so I thought I’d get some outside cameras they don’t work worth a darn. As long as you have a contract with Safe Haven the three years. ADT cannot help you. Simply safe was never close to me. I have a camera that went out while I was on vacation. It recorded nothing. Run from this company. Now on hold, now got dropped calling back. Now was told the wait time is longer than usual. Please email us.

• Review fromLaura M

  Date: 08/26/2024

  1 star
  This is the worst company to deal . I was suffering from short term memory loss and didn't remember sign up for Safe Haven Security. I called the company and customer service was unable to tell me what the charge was for. They said the system only shows the dollar amount. So I disputed the charge. After several calls to ADT and Safe Heaven Security, I finally got someone to tell what the charge was for . So I told customer service the charge $606.69 was valid and I paid the activation fee $29.00 over the phone and said I am no longer disputing the charge for the smoke detector, key fob and the carbon monoxide. That was in April. In May I paid $25.00. In June I decided I wanted to make another payment . I called customer service and the rep said the system wouldn't allow the payment to be processed and she didn't know why. I was told just let the dispute play out. I wrote a letter to the fraud department stating the charge is valid and to send me a statement. They took 2 payments out of my account in July and I have never ever received a statement. How they came up with the dollar amount to take out $90 plus some change twice in July, I do not know. Now it is the end of August and no money has been taken out of my account and have not received a statement after I requested it in writing. Poor customer service.

• Review fromScott I

  Date: 08/15/2024

  1 star
  Deceptive buisness practice. Failed to disclose they don't honor ADT contracts for early termination. The representative even admitted this was an issue when I attempted to resolve. And stated other costumers had the same issue I did. You want security go directly to ADT.

• Review fromChristian D

  Date: 08/13/2024

  1 star
  I worked here and it was a bad technical issues and receiving no help

• Review fromMike G.

  Date: 08/12/2024

  1 star
  I am in the process of buying a new home with DR Horton and safe haven is an "incentive" to use for discounts to provide home security. Initially a closing date was verbally mentioned for July 29, 2024, and around July 19, 2024 a rep from safe haven called to congratulate me on the closing of the home and to set up this "free" service. What I'm dumbfounded by is I was told that they got the alert from DR, Horton that my closing was coming up and they wanted to get this security service scheduled for install. Alas but the closing was never scheduled officially and as of this post, I have yet to close with no specific date yet. However I was already charged a 'set-up' fee of $99 2 weeks ago and after I noticed this charge taken from my bank account, I spoke with a rep that said "we are sorry for this and we will give you a refund". Most refunds should take a day or three max and as of this post, I still haven't seen the $99 refund for a service that should have NEVER been set up in the first place since the so called alert to close was bogus. When I called back the rep last Friday, I was told that the refund request was sent to the wrong dept. to process and that it would be sent to the proper dept. and be issued on 8/12/24. Nothing yet has been refunded. I know question the actually 'security' aspects of safe haven if they cannot handle a simple refund being sent to the correct dept. and to the fact they jumped the shark to set up and charge me for a service that may or may not be needed since I have NOT closed on my house yet. Also after reading all this bad reviews about Safe Haven, tells me they are not as 'Safe' as their title claims.