Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 17092 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

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  H & R Block

  224 N Carlisle St Albertville, AL 35950-1730

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  H&R Block

  81 Big Valley Dr Ste F Alexandria, AL 36250-7007

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  H&R Block

  1516 9th Ave N Bessemer, AL 35020-5718

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  H&R Block

  437 Huffman Rd Roebuck East Building Birmingham, AL 35215-8305

Review Details

• Review fromBrian R

  Date: 04/11/2025

  1 star
  IRS rejected my tax return because of a missed signature. I’m not the tax professional, therefore I have a reason for my mistake. Now I have to travel back across town and reschedule a meeting just for a signature.

• Review fromronald K

  Date: 04/10/2025

  1 star
  Windsor Colorado Extremely disappointed with the experience at this location. My wife and I have been loyal H&R Block customers for 15 years, but after today’s appointment with Sandra Vetter (Associate Team Leader), we will be taking our business elsewhere. Just like recent reviews have mentioned, we scheduled our appointment online twice, only to receive a message afterward stating there were no available workers at that time. We decided to drop off our documents instead. While my wife was explaining how we had scheduled online and asking a few questions, Sandra Vetter mocked her questions and responded with rude, condescending remarks—including telling us, “How miserable your life must be.” (Tax Analyst) Preeti Paliwal after briefly glancing at a retirement cash-out form, commented that we’d be “moving into a higher tax bracket”—a statement she delivered with a sarcastic tone. Ironically, we’re already in the highest bracket. Despite us clearly stating we weren’t available to come in the next day, she insisted we must return in person to sign paperwork before the deadline—without offering any flexibility or alternative solutions. The situation quickly escalated into a shouting match between Sandra, my wife, and myself—completely unprofessional and unacceptable behavior from someone in her position. As a business owner myself, I would never tolerate an employee speaking to clients this way. To make matters worse, I had to ask for my paperwork back, at which point Sandra casually said, “Well, someone is looking for it. Is there anything I can help you with?” When I said no, she told me I could wait outside. The lack of respect and professionalism was shocking. Unless H&R Block addresses this issue and holds Sandra Vetter accountable, they’ve lost a long-time customer for good

• Review fromBeielle G

  Date: 04/10/2025

  1 star
  I reached out to H&R Block by following a review and someone contacted me in the review and told me that someone will be calling me but instead I get an email telling me to call you all. H&R Block have cheated me out of my referral fees. I have several people I referred this year in a Few that I referred last tax season. And they never answered my ticket that was put in last year for my referral fees. I never received and I have not received any referral fees this year so with that I’m going to seek legal actions against H&R Block because they are falsely advertising and they are still in our referral fees and next year and going forward I will not be filing with H&R Block nor any body that I know file with H&R Block, my name is Brielle Gillis and I refuse to call them when they owe me money. They can call me.

• Review fromAmy N

  Date: 04/09/2025

  1 star
  I made an appointment for 11:30 and I was told I would have to wait until all the people in here before were finished. I just walked here with my toddler and I was told she would see me but my taxes wouldn’t be filed. This is the closest place in walking distance. I’m am frustrated.

• Review fromMatt R

  Date: 04/09/2025

  1 star
  My (pregnant) fiance and I each got overcharged when we got our taxes done by H&R block. Pricing was not transparent or "upfront". I have tried to reach out to them to resolve this issue because charging over $700 for simple w-2 taxes feels like fraud to me, but I haven't even gotten a response. They lost 2 longtime customers this week and I hope no one else gets treated this way.

• Review fromSiena B.

  Date: 04/08/2025

  1 star
  Absolutely terrible, was forced into paying for a higher service to file my taxes, instead of the free service I had selected, the paid for service did not help me at all, even though it was supposed to connect me to a tax expert, to answer questions and what not

• Review fromSteven C

  Date: 04/08/2025

  1 star
  I was quoted $610 for tax preparation at H&R Block, including their “Peace of Mind” guarantee. The return was marked ready to file on March 21. Upon review, I found two serious errors the preparer missed: A $6,000+ underreported tax liability A $12,700 missed deduction for real estate referral fees These were not due to missing documents—I provided a full expense spreadsheet. I personally identified and corrected the issues, not the preparer. I also left multiple voicemails for the local manager with no response for several days. When I finally spoke with her, the tone was defensive and unprofessional, and no apology was offered. After escalating to corporate, I was offered only $100 off—no meaningful acknowledgment of the oversight, stress, or time involved. This lack of character by their local leadership, lack of ability to fulfill their "website promises" is embarrassing. Offering $100 off after I proactively saved them from an underpayment audit due to their error where they'd have been liable for penalty and interest fees is laughable. This place is a joke - do not EVER recommend anyone to trust them.

• Review fromLarry M

  Date: 04/07/2025

  1 star
  HR Block Irvin C*** Dr. Paducah,Ky We filed our taxes Jan. 27 th. We got a letter from IRS they needed 1099 form. Went to this office Feb. 14th. and form was faxed. Went back two weeks later to ask questions about refund. They could not tell me anything. In fact manager just said it could take 6 mths. We take out taxes from our Social Security voluntary. And we have used HR Block since the 70s. Anytime we had a problem we always got answers. Not from this office. We had to call IRS ourself. It is now April 7 and no return, the IRS gave us a date of April 14th. We feel we deserve our fee back. They screwed up and deny they did anything wrong. We have always had to send a 1099 and they blamed the home office that they did not send them anymore. They told us we were responsible. If we are responsible then why are we paying them!!!

• Review fromElena F

  Date: 04/05/2025

  1 star
  Very disrespectful and not educated in tax filing. I felt I was in the wrong whenever I asked for an explanation. They calculated my tax penalties so wrong they were off by more than 1000 dollars when I asked for them to pay that amount... it says in their website any mistakes they will pay in full the difference... they told me ,I am sorry they were calculated incorrectly... never more

• Review fromMichele M

  Date: 04/03/2025

  1 star
  I helped a family member file their taxes online using your H&R Block FREE online filing. The family member only had $12,000 in income. They did not owe ANY taxes and this should have been a FREE filing (just as it is advertised). One page asked the question if there was any sales taxes paid during the year. I tapped it and it automatically said she had paid $665 in sales taxes. That one question then caused her (in her extremely limited income situation to have to pay $70 plus tax) to file her income taxes. NOT OKAY!! A real scam here. That should have allowed her to remove that from her taxes. It shouldn't have even asked that question then. She is basically destitute and you charged her when you ADVERTISE that she can file for FREE. SCAM SCAM SCAM!! Never again!!