Complaints

This profile includes complaints for Ferrellgas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ferrellgas

  1 Liberty Plz Liberty, MO 64068-2970

• 

  Ferrellgas

  1202 E Patrick St Frederick, MD 21701-3171

• 

  Ferrell Gas

  3601 Francis Scott Key Hwy Taneytown, MD 21787-1505

• 

  Ferrellgas

  655 Ellicott St Batavia, NY 14020

• 

  Ferrellgass, L.P.

  5859 State Rt 31 Verona, NY 13478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on keep full and they havent filed my tank, and kept calling them for 2 weeks, but no propane yet,they are wanting me to get a urgent delivery for a up charge of 150.00 dollars more

  Business Response

  Date: 02/12/2025

  Please see the attached response.A review of Mr. ****** consumer account reveals that he leases a 325-gallon propane
  container. The account is set up as Will Call, which means that the customer must contact
  Ferrellgas before a delivery order is placed. Mr. ***n requested to be placed on Auto Fill,
  which is Ferrellgas’ convenient delivery service where Ferrellgas estimates the customer’s
  propane usage based on our advanced computer system, and a delivery will automatically
  be scheduled when our system indicates that a refill is needed. 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rely on this company to provide Propane to heat my home and water. I submitted a delivery request 10 days ago, (1/20/25.) I have been told by customer service agents that my delivery will be there on 1/28 and then 1/29. My tank was empty as of 3pm on 1/29/25. I have not received delivery, I have not received any resolution and no promise of delivery today. My home is not unsafe for my family and pets. Last week was the coldest of the year and still there is absolutely no regard for my safety, well being or my business.

  Business Response

  Date: 02/06/2025

  Please see the attached responseThe consumer complaint filed by ******* ******* has been forwarded to the Ferrellgas 
  Legal Department for investigation and comment. I have completed my investigation, 
  talked to the relevant field personnel, and offer the following response:
  A review of the consumer account reveals that there are two tanks listed that are owned 
  by the customer – one 124-gallon container and one 330-gallon container. The account is 
  also set up as Will Call, which means that the customer must contact Ferrellgas before a 
  delivery order is placed.
  The delivery order was originally placed on January 20, 2025 for the 330-gallon container, 
  and the delivery timeframe provided was from January 21, 2025 to January 30, 2025. 
  Delivery was attempted on January 30, 2025, but delivery could not be completed 
  because the driveway was not plowed. On January 31, 2025, either *** ******* or 
  another individual associated with the consumer account showed up at Ferrellgas’ local 
  office demanding that delivery occur as the driveway was plowed. One of Ferrellgas’
  drivers went out to the property, and the driveway was not plowed. The driver had to 
  wait for the customer to plow the driveway so delivery could occur. Delivery was 
  completed on January 31, 2025. 

  Customer Answer

  Date: 02/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  My driveway was plowed and has never been an issue.  The experienced driver that we met at the Candor location thought this was unprofessional and inexcusable on the part of the driver. He made sure that the driver returned to my residence, where we argued and he complained and whined until he finally backed into the driveway and filled my tank.  He repeatedly pointed out that his vehicle's tires were inadequate and had no traction. This is the responsibility of the Company, not the customer 

  Beginning on Monday 1/27/25, I was promised delivery on 1/28, then again on 1/28 for 1/29, and then on 1/29 I was told I could expect delivery on that day.  I did not receive delivery on any of these days. I ran out of propane on 1/29 and was out for over 24 hours.  There are records and notes to substantiate this. Not only did this present an unsafe home for my family and pets, but my furnace incurred significant damage which cost over $600 worth of repair by a professional plumber 

  I have not received a courtesy call nor the promised calls from supervisors that I not only requested but was promised. I expect direct communication from the Company as well as compensation for the damages (both mental and physical.)  I am considering legal action.

  This is the second consecutive winter that I have run out of Propane due to this companies inability to perform their basic and contractually obligated duty as a provider.  I have been requesting Autofill for over 2 years and the company has absolutely ignored this request.  Make this right.

  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 02/14/2025

  Please see the attached response.The consumer rejection filed by ******* ******* has been forwarded to the Ferrellgas
  Legal Department for investigation and comment.
  On February 27, 2023, there was a request made to switch the account from Will Call to
  Auto Fill. One of Ferrellgas’ representatives called and left a message that outlined
  information that needed to be provided in order to make the switch. The information was
  never received.
  On January 21, 2025, the customer called and had the delivery order entered, stating that
  the propane container was at 20%. The end date provided was January 30, 2025.
  Ferrellgas’ Customer Agreement for Propane Sales & Equipment Rental advises Will Call
  customers to contact Ferrellgas when their tank is no less than 30% or no less than seven
  business days prior to the date that propane will be needed. This information is also
  posted on Ferrellgas’ website as a banner on the top of the site.
  On January 27, 2025, *** ******* called in requesting an ETA on the delivery. The
  Customer Support Specialist advised *** ******* that, barring any emergencies, the
  delivery was routed for January 28th. *** ******* also requested information regarding
  Auto Fill. A call was made to the primary contact on the account later that day, but there
  was no answer. A voicemail message was left advising that the primary contact needed
  to provide permission for the change to be made.
  On January 28, 2025, Ferrellgas was contacted regarding the delivery order. The order
  was tentatively on route for January 29th. A request was made to escalate the matter to
  a supervisor. The supervisor called and left a voicemail for the main contact on the
  account to advise that the delivery was tentatively on route. The supervisor also stated
  that information needed to be provided in order to switch the account to Auto Fill.
  On January 29, 2025, Ferrellgas was contacted because the delivery did not occur. Bad
  weather in the area led to drivers needing to be pulled off the road. T

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered gas on 1-3-25 it was promised to be delivered by 1-17-25. They sent an e-mail on 1-17-25 and said my delivery was pushed out three business days. That would have been on 1-22-25. It is now 1-26-25 and has not been delivered. I’m out of gas no heat and it’s 30 degrees I feel this is completely unfair and they should held responsible. I am 71 years old and it’s cold. There is no excuse for this kind of delay in filling an order. They have failed to uphold their end of the deal. I need my gas order asap it’s cold. I feel they owe me my delivery asap and a substantial discount on the bill. I doubt any one will take any consideration to any of this but I can say I reported it. It’s obvious I’m being pushed to the side and nobody cares I’m cold. I cant wait to hear your response if I get one !!!!!

  Customer Answer

  Date: 01/28/2025

  close as resolved

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday January 12, 2025, I called Ferrellgas to order an emergency fill on propane. After speaking with the customer rep, I ordered 500 gallons of propane and was required to prepay for the transaction. Once my card information was given, they then proceeded to tell me they were not doing emergency fills, and it would be up to 2 weeks before propane could be delivered. I agreed to the transaction and hung up. I called another company and was able to get an emergency fill same day. I called Ferrellgas back within 30 minutes of ordering the original 500 gallons and requested to cancel the order. The lady who answered said that she would get it taken care of, and the charge would fall off of my debit card. On January 15, 2025, I called Ferrellgas since the charge hard posted to my checking account and they proceeded to tell me they were unable to process my refund as the bank was denying it due to it being an "ATM CARD" however, if it was an "ATM CARD" my transaction would not have been able to process in the first place. I was instructed to call my bank and ask about them denying the refund. My bank (Central Bank) said the have never heard of the happening and they did NOT deny a refund into my account. Ferrellgas are now telling me that they are only going to be able to send me a check and it will take 4-6 weeks until I receive it. That is just unacceptable. If my debit card was charged, then my debit card should be refunded. Them saying it is an ATM CARD is just absurd. I CANCELLED the order and never received the propane. My debit card should have NEVER been charged in the first place. I called back today, January 21, 2025, and was told there was no update on whether a check had been issued or mailed. I am beyond frustrated and just want my money back into my checking account ASAP. Please help, thank you!

  Business Response

  Date: 01/28/2025

  Please see the attached response.The consumer complaint filed by Christine Hanley has been forwarded to the Ferrellgas Legal Department for investigation and comment. I have completed my investigation, talked to the relevant field personnel, and offer the following response:
  A review of the ******** consumer account reveals they own a 1000-gallon propane container. The account is set up as Will Call, which means that the customer must contact Ferrellgas before a delivery order is placed. The account is also set as Pay in Advance, which means that payment must be made to Ferrellgas before the delivery is made.
  The delivery order was originally placed on January 12, 2025 after payment was issued for the delivery. **** ****** contacted Ferrellgas later that day to advise that they were out of propane. Ferrellgas’ Customer Agreement for Propane Sales & Equipment Rental advises Will Call customers to contact Ferrellgas no less than the tank being at 30% or seven business days prior to the date that propane will be needed. This information is also posted on Ferrellgas’ website as a banner on the top of the site.
  The delivery timeframe provided to the ******* was from January 13, 2025 to January 24, 2025. The ******* were wanting to receive an expedited delivery, which could not be accommodated at that time. As such, the ******* cancelled the order and requested a refund of what they prepaid for the delivery. A refund through the debit card used was attempted but could not happen due to the card showing as an ATM card. A reversal was attempted twice, but the error message “Alert! ATM Transaction Declined” showed during both attempts. Since the refund to the card was not possible, a check was issued and has been mailed to the *******.
  Thank you for bringing ********* ******** concerns to

  Customer Answer

  Date: 01/28/2025

  I do appreciate their response however my DEBIT card is not an ATM card as they are saying. They would not have been able to charge it in the first place if it was indeed an ATM card. My issue with this whole process is when I called I specifically requested an Emergency fill and they took my money BEFORE they informed me that was not possible at the time. Why offer the service if you are not going to provide it. I sourced Propane elsewhere and called back for a refund. They told me it would never hard post to my checking account and it did. They then told me it would be refunded. It was not. And now they tell me they have issued a check that could take 4 to 6 weeks to receive. They pride themselves on customer service but im not very satisfied. I just want buyers to beware of this issue. Don't offer emergency fills as a service if you're not going to provide it. And don't take the customers' money without telling them you are not going to provide it. We are a farm family, and we do not have a weekly or monthly payment. $1200 is a lot of money for our family to be without for several weeks. 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gas service with Ferrel Gas. They came out in November to top off my tank, and a full tank should last almost 2yrs based on previous usage history. Two months later in the midst of some of the lowest temperatures we ever get, suddenly my heat isn't working because my tank is empty. I call and request a diagnostic service and refill, as I need both to restore heat but also ensure there isn't an issue that will cause this to happen again. They told me I need to be here for the service call, but can't tell me when it will be, but that I will get a call when he is on the way. After waiting all day and receiving no communication I try calling customer service again, unusual call volumes and I can't get through, leave a call back number. Meanwhile I check my account online only to discover I've been billed for a service call. Someone apparently did come out, but couldn't check the tank for a leak because it's empty. Yes, that's exactly the issue I initially called for, and was very clear about it being COMPLETELY EMPTY. But they chose to schedule the diagnostic BEFORE the fill? And now I'm supposed to pay for it? Not to mention I'm sure they will try to charge me again when they finally deliver gas and are able to come back out for the diagnostic that I will have to reorder. Meanwhile, it's still unclear if the initial tank of gas I had leaked out through some damaged component or the valve simply wasn't closed properly after that last fill. But it's their tank that they are supposed to be responsible for maintaining, so if it's faulty service or faulty equipment that led to me losing approximately $1000 in propane, that also needs to be addressed.

  Business Response

  Date: 01/30/2025

  Please see the attached response.

  The consumer complaint filed by ****** ******** has been forwarded to the Ferrellgas
  Legal Department for investigation and comment. I have completed my investigation and
  offer the following response:
  
  A review of the account indicates that on January 21, 2025, *** ******** contacted
  Ferrellgas because her leased 330-gallon propane container was empty when she had
  received propane in November, so she suspected that there was a leak. *** ******** also
  placed a propane order since she was out of propane. An emergency work order was
  placed, and a Ferrellgas service technician came out later that evening and investigated
  the situation. The technician used a small cylinder to pressurize the system in order to
  perform a leak test, and no leaks were found. The cost of the emergency service, including
  the emergency fee and service labor, was charged to the account pursuant to our
  Customer Agreement for Propane Sales and Equipment Rental (the “Agreement”).
  
  Loss of propane can be a sign of a propane leak and is regarded as an emergency. Pursuant
  to our Agreement, when an emergency service is required, a technician is pulled off of
  their regular route or schedule to complete the service and an emergency fee is applied.
  In the interest of customer satisfaction, as a one-time goodwill gesture, the emergency
  fee charge has been removed from the account. The service labor fee will remain, and
  there is an outstanding balance on the account that must be paid. Further, *** ********
  has requested that the leased container be picked up as she has switched to another
  provider. The propane order that was placed on January 21, 2025 has been cancelled, and
  a work order to pick up the tank has been placed.
  
  Thank you for bringing ****** ********’s concerns to our attention, and I hope the above
  resolves any questions or concerns.
  

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint on behalf of my 80 year old parents( ***** *** ****** ******** **** ******* ***** ** ************* ***. My father is recently disabled and my mom is the sole care giver They have been loyal customers with Ferrell gas for 40 years. They ordered propane prior to January 1 and still have not received. A truck tried to come two weeks ago but could not make it up the road due to recent snow and ice. My mother has been calling asking them to return because they had their road cleared again. She cannot get anyone to call her to confirm when they can deliver. They have been without heat for a week now and Kentucky temps are in the teens and below. As of today, their pipes have e frozen and still no resolution from Ferrel gas. It is crucial for their safety that I get this resolved immediately. Any damages to their frozen pipes will be handled outside of this complaint through our attorney

  Business Response

  Date: 01/29/2025

  Please see the attached response.Review of ***** ******** parent’s account notes that multiple attempts have been made
  to deliver propane, but the weather and driveway conditions make delivering using a
  bobtail not an option at this time. On January 23, 2025, 25 gallons of propane were put
  into the tank to provide some propane. Another attempt was made on January 28, 2025.
  Ferrellgas will continue to work with our customer to try and resolve this situation

  Customer Answer

  Date: 01/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We still have not received our propane tank and we ordering on Jan 5th and it was to be delivered by Jan 17th but we have not received anything. I have called everyday trying to get a date and no one can help me or give me any information. I have paid it and have a credit on my account.

  Business Response

  Date: 01/29/2025

  Please see the attached response.

  The consumer complaint filed by ******* ******* has been forwarded to the Ferrellgas
  Legal Department for investigation and comment. I have completed my investigation,
  talked to the relevant field personnel, and offer the following response:
  
  A review of *** ********* consumer account reveals that he leases a 120-gallon propane
  container. The account is also set up as Will Call, which means that the customer must
  contact Ferrellgas before a delivery order is placed.
  
  The delivery order was originally placed on January 6, 2025. The goal date for the order
  completion was January 17, 2025. Due to the weather and demand in the area, the
  delivery was delayed. On January 23, 2025, 24 gallons of propane were put into ***
  ********* tank to provide some propane as the weather conditions could not allow the
  full delivery to be completed. The delivery was completed on January 27, 2025 with 82.9
  gallons of propane, which filled the tank to 80%. Ferrellgas strives to provide best-in-class
  customer service, and we sincerely regret that *** ******* has felt that he has not
  received that level of service.
  
  Thank you for bringing ******* *******’s concerns to our attention, and I hope the
  above resolves any remaining questions or concerns.
  
  Thank you,
  **** *********

• Initial Complaint

  Date:01/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told on three seperate days last week that we would have a delivery of propane on Monday 1/20/2025 as we are running out propane. We even offered to pay additional to get a delivery as the temps are in the teens and my wife has *********** and is affected by the cold in the worse way. Monday came, we ran out of propane, the only heat source and they moved our delivery to Wednesday 01/22/2025. We are hanging for delivery tomorrow and bow it shows that our delivery will be Friday. Calls yesterday and again today are of no use. I find it hard to believe that someone else who is not out of propane couldn't be substituted. I would highly recommend that you don't use this company as they are totally non committal about our situation.

  Business Response

  Date: 01/28/2025

  Please see the attached response.

  The consumer complaint filed by ******* *** has been forwarded to the Ferrellgas Legal
  Department for investigation and comment. I have completed my investigation, talked to
  the relevant field personnel, and offer the following response:
  
  A review of the **** consumer account reveals they lease two 120-gallon propane
  containers that are connected to a manifold system. The account is also set up as Will
  Call, which means that the customer must contact Ferrellgas before a delivery order is
  placed.
  
  The delivery order was originally placed on January 11, 2025 after payment was issued
  for the delivery. The delivery timeframe provided was from January 12, 2025 to January
  24, 2025. The delivery was completed on January 22, 2025 with 157 gallons of propane,
  which was within the delivery timeframe. The driver noted that the tank was not out of
  propane as there was 10% prior to the fill.
  
  Our records indicate that the **** placed the delivery order when the propane container
  was between 20-25%. Ferrellgas’ Customer Agreement for Propane Sales & Equipment
  Rental advises Will Call customers to contact Ferrellgas no less than the tank being at 30%
  or seven business days prior to the date that propane will be needed. This information is
  also posted on Ferrellgas’ website as a banner on the top of the site.
  
  Thank you for bringing ******* ***’ concerns to our attention and I hope the above
  resolves any remaining questions or concerns.
  
  Thank you,
  **** *********

• Initial Complaint

  Date:01/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ran out of propane and ordered more on 01/10/2025. Was told that they would deliver as soon as possible. Delivery date was set for 01/17/2025. Delivery date moved to 01/18/2025 at 9 pm on 1/17/2025. On 01/18/2025 my status was updated to "delivery" meaning it was ennroute to be delivered. Some time after 5 pm on 01/18/2025 my order was moved back to scheduling.
  
  We have children in the house and heat is a necessity in Michigan when it's winter.

  Business Response

  Date: 01/27/2025

  Please see the attached response.On January 10, 2025, Mr. ******* *ontacted Ferrellgas and utilized the virtual assistant
  ***y to place an order. The work order was placed on January 13, 2025 with an estimated
  delivery by January 17, 2025. Ferrellgas’ Customer Agreement for Propane Sales &
  Equipment Rental advises Will Call customers to contact Ferrellgas no less than the tank
  being at 30% or seven business days prior to the date that propane will be needed. This
  information is also posted on Ferrellgas’ website as a banner on the top of the site.
  Delivery was completed on January 20, 2025 for 437.7 gallons, which is within the 7
  business days delivery timeframe. 

  Customer Answer

  Date: 01/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called between Christmas and New Year to order a refill on our propane tank. We were at 20%. We paid $600+ for the fill and was told they would get it scheduled. I checked back online and called and they did not place my order until January 4, 2025. I was given the delivery date of before or on January 14th. Every time I called, they said I would have gas by that date.
  Today is January 16th and I still do not have gas. We have 0% gas now and have had that for two weeks, which we informed FerrellGas of.
  One of the customer service agents said they would expedite it and call me back, but they never did. The person I talked to yesterday* *****, said that everyone has lied to me and said that the date they give you is a target date, not a definite. She also mentioned that it looked like they attempted delivery but our driveway was too icy. I denied that because I work from home and no one has come by and our driveway has been cleared every day by my husband. She also mentioned that it looked like our order was cancelled at one time on accident but retracted her statement after I questioned it.
  Today I was told that the delivery date is unknown at this point and there is nothing they can do.
  I have two children and no propane to from FerrellGas to heat the house.

  Business Response

  Date: 01/24/2025

  Please see the attached response.The delivery order was originally placed on January 2, 2025 after payment was issued for
  the delivery. The propane container was at 15% when the order was placed. Ferrellgas’
  Customer Agreement for Propane Sales & Equipment Rental advises Will Call customers
  to contact Ferrellgas no less than the tank being at 30% or seven business days prior to
  the date that propane will be needed. This information is also posted on Ferrellgas’
  website as a banner on the top of the site.

  Customer Answer

  Date: 01/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2******3, and find that this resolution is satisfactory to me.
  
  
  
  Please note that the rank was at 0% when the driver arrived. It had shut off completely and would not heat. Further, we were told previously to wait until 15% before calling. Clearly there are communication issues between customers and Customer Service.

  
  
  Sincerely,
  
  
  
  ****** *****ns