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Business Profile

Propane

Ferrellgas

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ferrellgas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ferrellgas has 386 locations, listed below.

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    Customer Review Ratings

    1.11/5 stars

    Average of 115 Customer Reviews

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    Review Details

    • Review fromAaron S

      Date: 12/30/2022

      1 star
      The worst propane company I could ever deal with, they add tons charges that local suppliers do not. I had to call several times for them to come get their tank out of my yard. Just a horrible experience from start to finish.
    • Review fromDavid R

      Date: 12/28/2022

      1 star
      I have a 9 Gallon propane bottle, (30 pounds) I had it filled at other places and was told It could have 7 gallons put in it. Well Ferrells and Uhaul on *********************** seems to think everyone is stupid. I feel they are cheating people out of a gallon of propane when they fill up because they aren't charging by the gallon but buy the size of bottle being filled. Last year ***** said they put 15 gallons in my 30 pound bottle and my 20 pound bottle Which is in possible. I'm sick of them overcharging people.
    • Review fromAnne M

      Date: 12/27/2022

      1 star
      This Company was not dependable for my family. We ordered AND PAID for gas on December 9, 2022 and were promised a delivery by December 15, 2022. The company did not deliver, nor did they call. We called again and it was promised by December 22, 2022. They did not call or deliver. We called again on December 23, 2022 and were assured the delivery would be made by the end of the day. It was not delivered, nor did they call. We called again and got a recorded message saying the gas would be delivered December 28, 2022 which is tomorrow. Bear in mind that by the time December 22, 2022 arrived the Athens area was experiencing the colder weather in probably 15 years. We also explained to every person we talked to at Ferrell Gas that our son in-lw we were ordering the gas for is wheel chair bound and severely handicapped by ALS. THE PEOPLE WORKING HERE HAVE NO COMPASSION, nor are they honest. I would say that they are also thieves because they took money and have not delivered the product. *****************
    • Review fromGary C

      Date: 12/27/2022

      1 star
      Ordered propane on 12/15 and was scheduled for delivery on 12/23. Called on 12/23 and I was told I was third in the queue and they'd be delivering until 8 PM. Turned out neither was true. Tried to contact over the weekend and they have no emergency number unless you have a gas leak. So we suffered through a cold Christmas weekend. Called on 12/27 and was told delivery would be 12/29. Tank is currently at 8%. Worst customer service I've ever seen from a utility provider.
    • Review fromBrenda C

      Date: 12/23/2022

      5 stars
      I had a different propane company who did not *************** when I needed it most.I called Ferrellgas and they came through for me even when the weather was awful.Ferrellgas has great customer service and I would refer them to others.I will be a long time customer with *********************************************
    • Review fromCarina H.

      Date: 12/21/2022

      1 star
      The company for delivery is awful. They don't give you a delivery date, just a time frame. Elderly people who rely on this as secondary heat source, for the winter are screwed. If you want to have it expedited they charge $200 extra. Who has that with this economy and elderly people who have to decide whether to pay for medication or heat.A local church prepaid for my parents gas, even told them that at this time this is a much needed heat source for them. My parents are still waiting and when you call the date seems to go further and further out.
    • Review fromRobina C

      Date: 12/19/2022

      1 star
      Ordered propane on the 6th and was told I have a delivery date by the 12th. No propane, called back was told excuses they'll be out soon. No propane, called on 15th was told they are in route, never showed, at this point freezing in a cold home with 2 asthmatics. Called on 16th was told I was pushed to Sunday 19th, yesterday no propane. Called today was told I was fitted in todays delivery. It's scary to think if I wouldn't have called I wouldn't have been fitted in for today. I refuse to be treated like me and my family's life is not important. Quick to take your money but not quick to deliver.
    • Review fromSeth W

      Date: 12/06/2022

      1 star
      They charge 300 for an emergency delivery. 200 dollars for a day or so. *** told them im out of propane. I just bought the house. Its 10 degrees f outside. They said they can deliver next week. Or pay 300 to get the next day. Wth. Are they serious? Ive never in my ******************* of such a bs policy. Obviously they DONT DO THE SOCIALLY RESPONSIBLE THING WHEN IT COMES TO BASIC NEEDS OF HUMANS. I dont have the money to throw at them. So my child and i have to sit in a cold house for a week until they feel like delivering propane to my house. Im telling everyone not to use them as a propane provider. And im telling my story on social media and everyone i know. After this intial use of propane. Im using someone else as a propane provider. This is absolutely unacceptable ferrellgas. Never ever using this service from you. Im telling everyone. Sad how they hold a basic need hostage until you pay more or suffer.
    • Review fromJim R

      Date: 11/29/2022

      1 star
      As a 20+ year customer of ****** ******************** that had excellent response to customers needs and where always accessible to talk to, the opposite applies to Ferrell Gas when they purchased ******. I have waited 38 days for gas last year to be delivered and now this year I am 23 days of Pre-Paid along with $150 extra for 24hr delivery without gas. I have appealed to VP 's and all the way to local delivery stations without effect! This company needs to review their customer service effects on customers! Obviously they don't care! My recommendation, Do Not use them as a provider! Choose anyone else and you will see better results even if it is Crap!
    • Review fromBa M

      Date: 11/22/2022

      1 star
      Our entire subdivision has no gas.2 days before Thanksgiving. People cant cook, or warm their homes. I bet the house of Ferrell Gass CEO is still warm and able to cook food, because I bet he/she doesnt use Ferrell Gas.

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