Reviews

This profile includes reviews for Ferrellgas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ferrellgas has 386 locations, listed below.

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  Ferrellgas

  1 Liberty Plz Liberty, MO 64068-2970

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  Ferrellgas

  457 South Washington st Carthage, NY 13619

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  Ferrellgas

  10330 W Main St North East, PA 16428

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  Ferrellgas

  11466 St. Hwy. 618 Conneaut Lake, PA 16316

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  Ferrellgas

  1806 Broad St Ext Greensburg, PA 15601

Review Details

• Review fromDimitar V

  Date: 12/24/2024

  1 star
  They charge 30-40% more than the competition and optimize deliveries around maximizing profit (i.e. when propane is priced the highest). I had them switch me to will call rather than keep full for that reason mid 2024 and verified the change online. Furthermore I kept updating my tank level online and as of today it's at 60%.
  
  Thus I was shocked to see them deliver at one of the highest rates of the year today, without an order. I still see place order in the account which wasn't there before I switched to will call and all of a sudden they dropped my online tank reading to 34% and decided to deliver and pocket about $200 of my money in excess of what I'd pay in the summer.

• Review fromTraci W

  Date: 12/22/2024

  1 star
  Horrible service. Supposed to be on an automatic refill. Ran out of propane twice.

• Review fromJeanne T

  Date: 12/04/2024

  5 stars
  First, 5 stars is not enough! I called Ferrell gas on Monday and was told it would be roughly a week for delivery. They arrived by the morning of Wednesday. From the initial call (Stacie) to the delivery driver (Dean) my experience was WONDERFUL. I find Ferrell Gas to be honest, fairly priced and customer focused. I HIGHLY recommend.

• Review fromDavid J

  Date: 11/19/2024

  1 star
  They are trying to charge me 328.09 for a 109.00 service call and 25 dollar part ,they decided it was an emergency not me i agreed to 109 .00 service call and parts

• Review fromCorey A

  Date: 10/04/2024

  1 star
  I got a faulty tank from the cage at Walmart, I called Blue Rhino twice to resolve the issue. No retailer would exchange it. They don't take pride in anything. They are Liars, and I will not use them again. I was left on hold endlessly, people need to be held to higher standards.

• Review fromBett C

  Date: 10/04/2024

  1 star
  Ferrellgas is a slick company. Scammers might be a better word. The man’s name was Yandris he filled my tank ($735) dollars worth. He asked to see my hot water tank (never had that before). He asked for me to turn on the hot water I did it was scalding. He had his hands on the tank was moving around the humidifier. A few days later when I got home had no hot water. I do not know what he did but it was something. They want to do a service call a $125 for first hour. Sooo as scammers they take no responsibility for what the driver did. I have to pay $735 for gas then another $125 for him to come out and fix what the driver did. Maybe turned off pilot light? NO IDEA. I have never touched one and have no interest in doing so. I do not even change light bulbs or boil water. Can not believe what they are doing. Obviously I will be changing my propane company. I am going to get the BBB involved. What kind of company does not take responsibility for the work their staff does!

• Review fromWally G

  Date: 09/29/2024

  1 star
  No understanding of customer service. Drive through your yard and don’t care. Don’t show up to fill the tank. Use anyone else!

• Review fromJu W

  Date: 09/21/2024

  1 star
  They sell propane in rusted tanks that are painted.
  
  When their tanks leak and valves don't work they blame it on the fact that their tanks were sitting on a shelf for over a year and they are no longer under warranty.
  
  Store refused to accept a return because the tanks might blow up.
  
  The company is hard to reach and after 3 months that is their only response, that the product is over a year old.
  
  Definitely wasn't in my house waiting to explode for a year

• Review fromJohn W

  Date: 09/16/2024

  1 star
  Ferrellgas in Sacramento, CA is abysmal.
  Last year they insisted they were not able to fill my tank because of wet ground conditions. We repeatedly communicated how they’ve done it in the past, but they refused to listen.
  After almost two months of calls, requests, and complaints, they finally delivered propane and never left the pavement to do so. I even had photographic evidence they could do it, because they got stupid the year before in a similar situation.
  Rather than running out of propane, we rationed out our usage, reduced the temperature in the house, and shortened showers or took cold showers. Because we didn’t run out of propane they refused to acknowledge the hardship they created.
  To this day they have taken no action for any discount or courtesy.
  They relied on recovering drug addicts (nothing against the people) to make determinations that impacted my six children in their daily lives and discomfort. The management has shown no interest in conceding a dime to appease my requests.
  I’ve left a balance on the account through the summer as a result and all I get are threats and letters suggesting that we are not being responsible customers as we haven’t paid them what is owed.
  The only good thing about them is the farm bureau discount, but it is not worth the trouble

• Review fromDannielle M

  Date: 09/04/2024

  1 star
  Absolutely horrible! They charge over a $1 more per gallon of LP compared to other vendors. We had a leak, it took 2 one hour phone calls to get to a customer service person. They then charged $500 to send someone out to confirm the leak and tell us not to use the LP tank. Obviously, that is why we called. If you are sending someone out at least provide a plan to fix the issue. Do yourself a favor and choose anyone else to provide your LP.