Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a controller from Controller Chaos on December 11th 2024. It is now March 1st 2025. I reached out in early January because I still had not received the controller. The response I got was very automated and stated something like "we are working on fulfilling your request". I reached out again since and am not getting a response. My order status hasn't even changed from "order placed". It is going to be impossible to get a refund since i have gottena sreaponse so I will have to dispute the charge with my credit card company.

  Business Response

  Date: 03/13/2025

  We do apologize for the slow going on the order being fulfilled and communication errors that you may have been experiencing. Your controller currently being worked on in our airbrush department, but we can have our sales *** connect with you via email if you would like or you can reach out to a *** via ******** or Instagram DMs if that is more convenient to you. Thank you.

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A friend of mine had ordered a controller for me for Christmas of 2024 on December 8, 2024. They paid approximately $200 for the Schwifty PS(4/5) controller which was going to be a collectible for me. Around beginning/middle of February I was informed they would be shipping it out the very next week at the latest due to a part being out of stock so I was more than understanding of the situation. Since then, I havent received any calls from my voicemails left nor any emails in response to the situation. I waited approximately 2 weeks before calling and emailing them again. I either want a refund for my friend or to receive the controller as intended. I have advised my friend to issue a charge back from their card company due to not being able to get into contact with the company.

  Business Response

  Date: 03/13/2025

  We apologize for the issues that had occur due to the amount of orders that had came in during the time of ordering the controller and for the issues of communication. It does look like this order has already been taken care of with a refund returned to the original purchaser. If there are any further issues with this order still left, please email us at ******************************* thank you.

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
  

  I dont know if this will be seen by the business or not but if it isnt, can this be forwarded to them? Im a more than patient person, my main issue was not being able to contact support for more than a month and not getting any response from my emails. I completely understand that there were phone issues but I dont know why you didnt work with the provider to find a temporary solution so calls can be taken since emails took weeks to respond to. Which is understandable because there was probably a lot of emails due to the phone issues. Thank you for the support and I understand that it got busy which is why I didnt even really reach out about it until February. 
  

  For a potential solution, I dont know much about your phone system or what exactly was going on with it but I do have knowledge of some potential options, you could try a call forward option so that way it just forwards you to a number that is working and have somebody answer the phone while another listens and responds to a voicemail.

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 5, 2024 I purchased online a controller for my son for Christmas. It is now February 28 and I have yet to sent the controller. After numerous emails and phone calls Im not only get a response but I cant seem to get through to anybody on telephone line either. This company is so incredibly unprofessional and I will be taking this to a higher element to get it solved.

  Business Response

  Date: 03/13/2025

  We appreciate you reaching out to us through here but it looks like this order was requested to be cancelled back in December and should have already been refunded and resolved. If there is still any issue relating to this order, please reach out to our sales *** at ******************************* to take a further look into this matter if it still needs to be resolved. Thank you.

  Customer Answer

  Date: 03/16/2025

  Complaint: 23002068
  
  I have reviewed the business' response and am rejecting it because:

  controller chaos responded that they had canceled and refunded my money. With checking with my bank the refund has never been made. So the response from Control,chaos is not true.

  This product was ordered on 5 December 2024 and currently it is 16 March 2025 Ive yet to get the controller and or my refund
  
  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/19/2025

  Hello. The order has been cancelled and refunded on our side. If you are not seeing the refund return on your end for any reason, please contact the account holder of the card or reach back out to us through our email at ******************************** Thank you.

• Initial Complaint

  Date:02/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/13/25 I purchased a controller from controller chaos and I chose expedited delivery just so I can receive it a bit faster. And I have tried to send them a few emails and I have called them multiple times only to be left on hold. And I just dont understand if my order has just been cancel or if it is still in the process of being made. And Im just really upset because I spent my extra money on the expedited delivery and its still taking a very long time to get here, because the website said 7-10 days. But I would be ok with at least knowing I will still be receiving a controller.

  Business Response

  Date: 03/19/2025

  Hello. We apologize on the communication issues and on the time it was taking to finish the order for you. We have proceeded with refunding and cancelling your order for you as the product will not be able to be finished in the frame of time that you had in mind. 

• Initial Complaint

  Date:02/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Nov 2024 contacted a few days before Christmas but they stated they were busy...offered bogus Santa letter but I refused...now almost 3 months later rec'd same email...tried calling toll free phone number and instead of help they tried to get me to sign up for something with my debit card. When I refused twice and they tried a third time I hung up. I want my money back. If I red'd the controller in the next couple days, I would still want my money back because it doesn't take 3 months to paint a controller.

  Business Response

  Date: 03/18/2025

  Hello there. We will be sending out your controller this week as it is being wrapped up and being finished up in our technician department. You will receive an email with additional tracking/shipping information later on. We do not offer any sign up that require your card information so please be careful that the correct information is entered in when calling. Thank you for your patience as your product gets it's finishing touches.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date i purchased a product from controller chaos was on October 27th of 2023 in the amount of $207.92.Controller chaos took like 6 or 7 months to send me my product but sent a defective item. I returned the item back to them so they could fix it but time has passed and haven't heard anything from them. I've called them a couple of times but told me they were fixing it and they were going to send it in a couple of days but never did. I've been calling them about my product but no answer from them. Lately they been having me on hold for like 20mins then the operator answer and says call back another time.

  Business Response

  Date: 03/13/2025

  We apologize on not hearing back from us but we do have your controller fixed and ready for you and seemed to have lost communication with you along the way of the repair. We will be sending out this controller back to the address that it came from for you to use again.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not been about to speak to anyone, phones are always messed up. System hangs up on you. Attempted multiple emails, phone calls.

  Business Response

  Date: 03/13/2025

  We apologize on the communication error that you have been experiencing and can have our sales *** send out a new email to your email or if you would like a faster response, send us a message to our ******** or Instagram page.

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a PlayStation 5 remote control on January 13th. After a few weeks I grew curious to see where in line my order was. I emailed their help email which states theyll get back to you in ***** business hours. A week later, no response. I emailed once again, same question and inserted my order number for better location of my order. No repsonse. Called controller chaos on January 28th and spoke with a gentleman who said theyll were sending the order out at the end of the week. As of today, February 14th there is no controller. Calling their phone number rings and clicks over to an automated system saying youre number 1 in the queue only to hang up on you. After calling back numerous times and getting the same outcome, its frustrating. If it were 20 dollars Id bow and take my loss but the fact that this controller was over 200 dollars (and a birthday gift for my son in January) its quite frustrating. You cant get ahold of anyone, your emails to their help center go unanswered.

  Business Response

  Date: 03/13/2025

  We apologize about the delays that are happening pertaining to your controller as we are working on getting this order out to you. We also apologize on the communication errors as we have not see any email come in for this order, but would be more than happy to reach out to you via email or if you would like a faster response, feel free to message our ******** or Instagram page as well. We appreciate the patience while the controller is getting worked on and are working to get this order out to you as soon as we can.

• Initial Complaint

  Date:02/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a custom controller on 12/9/24 for $162.84 and have not received it nor has it been shipped from the company. I have asked the company for updates on 12/18/24 and 1/12/25, and was told they could not provide an estimated shipping date.I emailed them again on 2/11/25 requesting a full refund and have not received a response.I would like the full cost refunded to me as soon as possible.

  Customer Answer

  Date: 03/04/2025

  Attached is the receipt for my order placed on December 9th that shows that total amount charged to my credit card and shipping address.

  Business Response

  Date: 03/13/2025

  We apologize for the communication issues that you have experienced and have your controller being worked on at this moment in time. We'd love to reopen communication with you via email if you would like, or for a faster response time, send us a message on our ******** or Instagram page. Thank you.

  Customer Answer

  Date: 03/17/2025

  Complaint: 22939449
  
  I have reviewed the business' response and am rejecting it because:
  
  It has been over three months since I placed my order and I have repeatedly requested a refund. I am still awaiting confirmation that I will receive a refund. That is the only acceptable resolution at this point.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/19/2025

  Hello. We have released the refund amount from our end. If you do not see the refund showing up on your side, please contact your account holder for your card. 

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. However, at this time I have not received the promised refund so I will continue to monitor my account to ensure it arrives.
   
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/03/2025

  I purchased a controller on December 9th for $162.84 and never received it. Controller Chaos never provided a ship date or tracking information so I repeatedly requested a refund which I never received. I then filed a complaint through the Better Business Bureau in March, and Controller Chaos said they issued a refund but I have yet to receive it after two weeks. I have also emailed them twice to inquire about the status of the refund and have not received a reply. I would like my refund immediately including documentation from Controller Chaos that they issued the refund.

  Business Response

  Date: 07/14/2025

  Hello. 
  We have seen the complaint issue and will be reaching back out to you to resolve the pending issue. Thank you

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I expect that I will receive a refund.
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and paid for an order on 12/15/2024. The order is still unfulfilled on 2/11/2025. Recent emails to the company are not being responded to. Ive requested to cancel my order and be refunded the full amount I paid.

  Business Response

  Date: 03/13/2025

  We apologize on the order not being fulfilled in a faster manner. It looks like a *** has already been in touch with you and has the order cancelled and refunded, but if you need any further assistance or have any further questions please reach out to ******************************* or send us a DM on our ******** or Instagram page. Thank you.

  Customer Answer

  Date: 03/14/2025

  Complaint: 22929381
  
  I have reviewed the business' response and am rejecting it because:  After 10 business days from receiving the refund notification from Controller Chaos, no money has been refunded to my account.  I have made repeated attempts to inform Controller Chaos that I have not received the refund with no responses.  
  
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/18/2025

  Hello. The refund payment has been released on our side already and we recommend contacting your card holder and informing this of the refund coming back. If there is still an issue we'd be more than happy to create and provide the controller for you instead. 

  Customer Answer

  Date: 03/19/2025

  Complaint: 22929381
  
  I have reviewed the business' response and am rejecting it because: No refund has been issued to my checking account after 13 business days from the original date Controller Chaos informed me that they issued the refund.  Per the most recent BBB response from Controller Chaos, they advised I contact my bank to make sure the refund could process.  I have done this and am currently awaiting a response from the bank.  I have no proof that Controller Chaos actually attempted to make the refund other than an email.  Since Controller Chaos has not proven trustworthy to do what they said (produce the product I paid for months ago), I have no reason to believe they actually followed through with their claim that they issued the refund.
  
  If the electronic refund is not possible, I would request a check for the full refund amount of $172.96 be mailed to me instead.
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 04/03/2025

  After the BBB informed me the complaint case was closed, Controller Chaos shipped me the product (received on 3/25/2025).  I wasn't expecting it since it was 3+ months after I placed the order and they informed me that they were going to refund my payment (which they never did as they claimed).