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Business Profile

Video Game Supplies

Controller Chaos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom controller for my husband on Nov 24th/24. I have reached out to the company via email on December 16th and was informed that due to high demand snd the nature of the order, it would likely take 25 business days for my order to be shipped. It has been almost 2 month since that ******** husband and I have both reached out to the number provided several times, only to get hung up on after 20+ minutes on hold! $344.84 US ($495.69 CAD) was charged to my Mastercard and my husband still has yet to receive his Christmas gift almost 3 months later. After reading all the complaints, I wish I was more careful about where to order. Clearly this business is not reliable.Nonetheless, if possible, I'd like for my husband to receive the custom controller he ordered and I would like an order number and tracking receipt delivered to my inbox for reference. If this is not possible, I want a full refund.

    Business Response

    Date: 03/13/2025

    We do apologize on the slow proceeding of the controller being fulfilled as PS5 edges do typically take a much longer time than other orders do to the complex nature of the controller. Your order is currently in our technician department being worked on and we would like to keep working on this order to fulfill it and get it out to you. We will have our sales *** reach out through the emailed linked to the order or check to see what information you may require. We apologize once again on the slow pace of the product but do appreciate and thank you for your patience as it is being worked on.

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with with the response for the time being. But I will be following up and intended to take action again if needed. The time frame provided should reflect the actual time required. A customer service line where customers can actually speak to people would also be appreciated.  These are all things that should be communicated to this business that is poorly operating. 

     

     
    Sincerely,

    ********* *****

  • Initial Complaint

    Date:02/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No response to emails no product delivered. I feel taken advantage of and ignored. I get automated responses and ticket numbers and promises to return emails that never happen.

    Customer Answer

    Date: 02/25/2025

    They refused to correspond or deliver the item I purchased 

    Customer Answer

    Date: 02/26/2025

    I contacted the company through email and phone numerous times with no response. 

    Business Response

    Date: 03/13/2025

    We do apologize for the communication error in the email as we have not seen any recent emails from the email connected to the order. We'd be more than happy to resend out a new email or you can connect faster with us through DMs on ****************** if that is more convenient for you. Your product is currently in production in our airbrush department queue as every order is made to order and handmade. We do appreciate and thank you for your patience as the controller is being created.

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a custom controller on 11/26/24 and still has not shipped to me. I've been in contact via email and phone and as of Friday, 1/31/25 was told on 2 different phone calls it would be shipping that day and I would have a tracking number emailed to me. As of today, still no tracking number and order still shows unfulfilled on their web site. I've tried emailing and calling since Friday 1/31/25 and can't get a response. I've filed a dispute through my bank.

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fiance and I have ordered a controller through Controller Choas in September of 2024. We paid it off instantly. We were told it would take up to 10 business days, which we waited patiently before contacting them. We called and emailed them MULTIPLE times because I havent not received my controller for months. They keep telling me they are waiting on parts but we told them to forget about the paddles and we just wanted to controller. They never answer the phones or emails. It took me over 3 weeks to get an email back. They keep saying my controller will ship out in a week for the last 3 months. We got refunded for the paddles but at this point I just wanted all my money back. I shouldve had my controller months ago.

  • Initial Complaint

    Date:02/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item ordered Nov 23. Have called numerous times with no answer. All responses via eml are canned answers.

    Customer Answer

    Date: 03/06/2025

    My complaint has been resolved. 

  • Initial Complaint

    Date:02/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom controller from these people in April of 2024. They have done nothing but ghost me and lead me on since. I was told I would receive the controller in July and I never did. I recently brought it up in January and they described my over 9 months ago purchase as "recent". I have tons of email receipts I'm willing to share, I just can't do it over the system provided on your website unfortunately. I have all the information for this however, and can show you everything. These guys don't deserve anyone's business if they treat me like this.

  • Initial Complaint

    Date:01/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 8th December 2024, I needed this originally for a Christmas present but was informed that orders take 25 days to arrive so I was going to use this as a Birthday Present instead. I repeatedly asked for updates or an estimated shipping date however these were ignored.The birthday has since passed and it is now 54 days since I placed the order, more than double than what I was told. I now just want a refund but they are ignoring these requests too.

    Customer Answer

    Date: 04/04/2025

    I did finally receive my refund, however it was not an easy process, largely inhibited by the poor professionalism on the part of Controller Chaos.

  • Initial Complaint

    Date:01/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order almost 4 months ago, their website says it takes 4-10 business days to ship something out but with the holidays it would take longer which was fine by me until I asked them if it would arrive before Christmas in which they said yes it would, it never shipped and now none of my emails are being responded to.

  • Initial Complaint

    Date:01/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I purchased a custom controller for my son in October. I have not received it or any response to my repeated emails regarding status since November 11th. It has been 3 months.

    ORDER CC-2597

  • Initial Complaint

    Date:01/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a controller for my wife from controller chaos back on Dec 5, 2024, but never received it. I reached out a week or two later for an update and never received an update on the order. Then I reached out to request a refund with a threat to report them to the BBB for no response and they responded with a refund tracking number. Its been around if not past 4-5 business days that they said the refund would take.

Controller Chaos is NOT a BBB Accredited Business.

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