Business Profile

Grocery Store

Save-A-Lot Holdings, Inc.

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Complaints

This profile includes complaints for Save-A-Lot Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/17/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB staff ** Consumer states one of the Sav A Lot locations in ********* ** on ************. has been giving him a hard time when trying to shop with his spending account card issued through ******. He was told he could purchase food, hygiene and medical supplies. He tried purchasing soda at *** A Lot and was told he was unable to purchase it using the spending account card. Consumer states he has purchased soda previously using the same card.
Business Response
Date: 03/18/2025
Customer Service
Each Healthy Benefit Food Card provider controls which products they will cover. The providers do not provide Save A Lot with their list, it is managed through an adjudication process at the time of the transaction.

Our store employees scan each item and at the end of the transaction, after the customer uses their Healthy Benefit card (in this case Humana), the *** system will let the cashier know if any additional funds are required to cover the items, if any, that were not approved by the Healthy Benefit card provider. The customer then has the option to provide additional payment for these non-approved items at that point. If the customer does not want to pay for the items not covered then we would need to void them off the order.

Save A Lot recommends that the customer reach out to their Humana provider for details regarding non-approved products at Save A Lot. Thank-you.
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AVOID they allowed dozens upon DOZENS of people with food insecurities get scammed out of their benifits leaving them with nothing. They were involved with the skimming devices and ********* attitude *****, we lost over$392.88 they had a skimming device. Save **** will not help anyone, blessing tho they sell expired food anyways. I will be looking into an avenue for getting my benifits back as they did NOT protecting their customers.They were aware and did NOTHING to notify customers of this I have sent out proof to our local law enforcement, Gov. ******** attorney General of PA, as well as other agencies within the ************. My next emails are to the *** as this is 3 different felonies.I want the return of 100% of damages returned to my card all $392.88
Business Response
Date: 03/18/2025
*******,
This is a very unfortunate incident, and we will work to respond to this complaint. We will need additional information to effectively respond. Please provide the following:

Store Location Address
Date of Occurrence
Provide copy of the documentation referenced that was given to law enforcement

This information is necessary to follow-up with the ownership group for the location where this event occurred.

Thank-you.

Customer Answer
Date: 03/21/2025
I have no files to upload the skimming device was found there this was confirmed by law enforcement. The stolen funds were used in *** bodegas.
Customer Answer
Date: 03/21/2025
Store Location Address
********************************************
Date of Occurrence 3/7/25 info stolen
3/13/25 account wiped out

Provide copy of the documentation referenced that was given to law enforcement
it's computer crime
Business Response
Date: 03/28/2025
We are in receipt of your answers and will now engage with the store owner regarding the issue. We realize this is a situation, based on what you have stated, where funds were taken from your EBT/SNAP account.
In the interim, we advise you reach out to your PA ******************* of State Inspector General at ************** to report this loss and begin the process they have to receive reimbursement. We will respond back once we gather any additional information available through our local Save A Lot store owner.

Thank-you.
Customer Answer
Date: 03/31/2025
Complaint: 23072312

I have reviewed the business' response and am rejecting it because:
Our state does not reimburse funds. Law is involved as is ***, ***, *************** This is the 2nd time a skimmer was found at this location. This has left me with NO food and having to borrow that I have to find to pay back

Sincerely,

******* **********
Business Response
Date: 04/07/2025
Our store owner has confirmed that he is working with local police and the ************************. Due to the sensitive nature of an ongoing investigation the police have advised that he should have customers contact the local police department.Thank You.
Customer Answer
Date: 04/10/2025
Complaint: 23072312

I have reviewed the business' response and am rejecting it because:
My information was BREACHED at this location, it has left me eating from dumpsters and begging for money since stolen funds are not replaced the business should provide a a refund to the customer so they can purchase food the hole financially this has made foe me and a company unwilling to fix. This has resulted in going to bed hungry and migraines from not eating. The absolute disrespectful disregard is disturbing. $392.88 is what I'm OUT
SAVE A LOT FIX THIS AND MAKE IT RIGHT

Sincerely,

******* **********
Customer Answer
Date: 04/11/2025
This is NOT resolved BBB has cosigned fraud you're just as bad as save a lot. Both of you are gross
So cosigning illicit activities,ZERO responsibility by a company who in less than 2 months have had skimmers, referring to law enforcement does ABSOLUTELY NOTHING for the victim but leave them holding the empty bag longing for a meal.. for a company like BBB you did BUBKIS to mediate this. Guess I'll have to save my money for my heart meds by not getting them to higher a lawyer to sue... they knew this was the 2nd one not even a gift card to their rat infested dump to help . Both BBB& SAVE A LOT can elf off thanks for enabling them BBB
Initial Complaint
Date:01/08/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 20 2 liters of ***** after confirming from cashier the sign said 4 2 liters at $2.00 bucks for 4. Realized after leaving they charged me 2 for $4.00. On returning to store the manager said the sign was right so where is the issue? Btw the cashier even though was the one that confirmed the price to begin with just laughed at us during return.
Business Response
Date: 01/08/2025
*******,

Our ************* team has reviewed the complaint and will reach out to the store for their input. We apologize for this situation and will investigate it immediately.
While awaiting feedback from our Retail Partner who owns and operates this location, it would be very helpful if you would provide a copy of the receipt from the purchase.

Thanks!

*** *************

******************** *************
***********************************************************************************************
Contact Us - Save A Lot Discount Grocery Stores
Initial Complaint
Date:12/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12-2-24, I purchased a **************** Chicken Wings small package from Save-a-lot. On 12-23-24, I took the unopened package out of the freezer and was going to open it when I noticed two small black insects and one piece of black hair inside on the meat. I became very upset and decided to file this complaint about Save-a-lot selling meat packaged under unsanitary conditions.
Customer Answer
Date: 12/24/2024
I am currently in contact with Save-a-lot about a possible refund
Customer Answer
Date: 01/03/2025
Dear Save-A-Lot Holdings:
I have attached copies of the receipt and pictures of the ***** Foods Chicken Wings Small Package that was purchased on December 2, 2024, at your store#***** located at *******************************************. When I went to cook this package of chicken wings, I noticed about three insects like gnats inside the package along with one piece of black hair.
Customer Answer
Date: 01/03/2025
Dear Save-A-Lot Holdings:
I have attached copies of the receipt and pictures of the ***** Foods Chicken Wings Small Package that was purchased on December 2, 2024, at your store#***** located at *******************************************. When I went to cook this package of chicken wings, I noticed about three insects like gnats inside the package along with one piece of black hair.
Business Response
Date: 01/08/2025
******,

Our ************* team is in process of reviewing the documentation and information you provided.
We also are working with our ******* regarding the same complaint you submitted to them. We need some very important information.
The product you purchased is produced, packaged, and shipped to us by *****. The only thing our store does is create the barcoded label and applies it to the package.
To enable us to work with the supplier on this we will need the lot code.

Can you please provide the lot code that is on the packaging, this is located next to the best by date and will aid our team in investigating the quality issue for you?

We apologize for this issue and look forward to your response.

Thanks!

*** *************
Initial Complaint
Date:10/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was trying to shop at the save a lot on ************ I grabbed a cart and started walking into the store ENTRANCE AND WHILE walking into the store the security gaurd started swearing me calling me mother f***** and telling me I better show her what's in my pockets and then I asked her what's wrong and started recording and she said I'm stealing and gotta leave I told her I never did such a thing and she came real close to me acting like she had a gun I don't know if she did.but she suggest she did and I left and was afraid so I called the police.during and while I was waiting for the police the female security gaurd continued to verbally assault and falsely accuse me of stealing and then one of the employees came outside and told her I never stolen I had only shopped at the store she apologized and then lowered her voice saying mother f her you stole and would not stop she then was going to hit me so I left she wad mad when she found out I recorded the entire thing. I am waiting to see if you respond ***** I am ashamed and want answers I want so.ething done she is to be disciplined she has no business being a security gaurd she is a huge liability to your business and the public my neighbors and friends go shop here and I need them to be safe also. If she will not and shown.she cannot do her job someone else will. Please call me ********** ******* ******* I have no supermarket to go to and I'm waisting my money at corner stores and 7 11s.
Customer Answer
Date: 10/25/2024
.
Business Response
Date: 11/01/2024
*******,
We are sorry to hear of this incident. Since our Save A Lot stores are independently owned, we have forwarded your information directly to the store's ownership group for their follow-up with you directly.

In addition, if you desire, you can also contact the stores ownership representative and bring your situation to their attention directly.
Steps:
Go to **********************************, scroll to bottom of page.
Find "Contact Us" under the "About Us" section.
Once on the Contact Us page, utilize the "Need Help? Our Team is here." and select the orange "SUBMIT A REQUEST" button.
Select the store location.
Complete the information requested and for "SUBJECT", select "Store Visit/Experience" from the drop-down menu.
Hit Submit.

When your information is submitted it will be routed to the correct store ownership group for the *** location at ***********************************

Hope that helps!

Thank-you!
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I fell in your store located in ************* on October 13th. I need someone to contact me sooner than later. I have been trying to reach any department and its been a nightmare,
Business Response
Date: 10/25/2024
*********,
We are sorry to hear of this incident. We have forwarded your information to the store's ownership group for their follow-up.

In addition, since our Save A Lot stores are independently owned you can also contact the local store you referenced and bring your situation to their attention directly.

Go to **********************************, scroll to bottom of page. Find "Contact Us" under the "About Us" section. Once on the Contact Us page, utilize the "Need Help? Our Team is here." and select the orange "SUBMIT A REQUEST" button. Complete the information requested and for "SUBJECT", select "Store Visit/Experience" from the drop-down menu. Hit Submit.

When your information is submitted it will be routed to the correct store ownership group for the **********, ** location.

Hope that helps!

Thank-you!
Initial Complaint
Date:10/14/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is not for the price but for false advertisement in the two day sale on 10/12/24-10/13/24 . The ad stated and pictured fresh ***** tender roast for $4.99 lb but instead my store in ******************* offered mock roast for that price .I spoke with the buther and the store manager and both agreed with me but would not honor the ad ,nor would they give me corporates phone #. I hope I receive a solution to this situation. I would like the ***** roast for 4.99.
Business Response
Date: 11/06/2024
*****,
We are sorry to hear of this incident. Since our Save A Lot stores are independently owned we have forwarded your information directly to the store's ownership group for their follow-up with you directly for resolution.

In addition, if you desire, you can also contact the stores ownership representative and bring your situation to their attention directly.
Steps:
Go to **********************************, scroll to bottom of page.
Find "Contact Us" under the "About Us" section.
Once on the Contact Us page, utilize the "Need Help? Our Team is here." and select the orange "SUBMIT A REQUEST" button.
Select the store location.
Complete the information requested and for "SUBJECT", select "Store Visit/Experience" from the drop-down menu.
Hit Submit.

When your information is submitted it will be routed to the correct store ownership group for the *** location in *****, **

Thank-you!
Initial Complaint
Date:05/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I grocery shop at the Sav a lot in ************ and every time I purchase meat at this store its either spoiled or about to spoil I am on a fixed income and I cant afford to purchase meat and when I get home its no good even if you put it in the freezer when you thaw it its spoiled and I dont have a way to replace my food so I have to go without eating and then sav a lot meat cost just as much as ****** or ******* I have purchased a lot of meat from this store due to not being able to get to any other store or thats all I can afford that day
Business Response
Date: 06/18/2024
We have forwarded the original complaint information to the store leadership last week and am awaiting feedback on the status of resolution. We are following up with the store leadership on this matter. Thank-you.
Business Response
Date: 06/21/2024
I have received word from the Store Manager that he has made contact with the customer, and she will be coming to the store on Saturday, June 22, to resolve the issue.
Customer Answer
Date: 07/01/2024
I did go to the store and speak with the manager and he did give me meat to replace the bad meat I purchased but not without accusing me of lying about the spoiled meat to begin with this was once I got to the store and he seen that I was black he didn't know I was black over the phone and he said he never had any complaints about bad meat before me after he told me different when I initially spoke with him on the phone before meeting him. A couple of days later I went into the store and everything in the meat case was spoiled the roast were brown along with the ground beef I took pictures of the meat as proof that this has happened on more than one occasion most stores offer it at a discounted price if it's about to expire but they are not marking anything down to a discounted price that brown ground beef is brown and it's not supposed to be and one of the packages is almost $30 and when you get home and open it you can't feed this to your family and I know it's because sav a lot is in a area where poor people live so mostly poor people shop there I'm poor but that doesn't mean we deserve to be sold bad meat to feed our families its not right and sav a lot is no more affordable than ****** or ******* at least the meat is fresh crazy part i left there and went to ****** instead they had ground beef for $10 a pack and it was marked down but it was fresh still sav a lot meat continues to go bad while it is frozen as well when you get ready to cook it it's no good and I can't afford to go buy it all over again and the meat the manager replaced is just a fraction of the bad meat i have bought there he only replaced some of it and he told me on the phone before I went he would give me meat and some cash to cover the bad meat i purchased i only received some meat and thats it and was insulted when I got there
Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 time Ive bought hamburger in the past week and a half an when I get home to cook I find brown hamburger in the center covered up by fresh hamburger you might as well not even put clear plastic over the meat, Im so mad after the 3rd time of this happening,
Business Response
Date: 05/21/2024
The Ops Manager for the location has tried to reach out to the customer via telephone to resolve. The customer has not answered the phone and voicemail has not been set-up by the customer to receive messages. The Ops Manager will continue to try and reach the customer.
Initial Complaint
Date:07/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was visiting a store in Statesboro, GA as I was headed back from Savannah, GA to Atlanta. I stopped in the store to buy specific chips that I used to eat as a child. Since I currently live in Seattle, WA I did not want to miss this opportunity of getting these chips. I bought 2 bags of the J.Higgs Cheezies Crunchy Hot and Spicy Chips on 7/12. I flew back home to Seattle before I noticed both bags expired 4/6/2023. The. cost of each bag was about 1.99/ bag. I tried calling the store own er and have not received a response.
Business Response
Date: 07/28/2023
We are so sorry about inconvenience happen because of our product. we are glad to give you refund, and in future we will try to check our product expiration date more often.

Thank you.

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Save-A-Lot Holdings, Inc. is NOT a BBB Accredited Business.