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Business Profile

Grocery Store

Save-A-Lot Holdings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Save-A-Lot Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Save-A-Lot Holdings, Inc. has 62 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mid June 2023 my wife was shopping at the Save A Lot on Hanley and St. Charles Rock Rd. Upon leaving she hit a big pot hole and completely damaged the front drivers tire. She report the damage to the Supervisor and a report was generated to the cooperate Office. Haven’t received any response back. Went to the store were to follow up with supervisor on duty and was giving to number to the Cooperate Office. I have call everyday just received a recording and no one answered. Have paper work for repairs. Looking for a response to settle damages.

      Business Response

      Date: 07/20/2023

      We always want to address any concerns coming from our customers and thus we have turned the claim into our insurance provider. The adjuster handling the claim will contact the customer. In addition we will follow up with the insurance carrier. Lastly, we have a work order in place to fix the asphalt indention located in the parking lot. 

    • Initial Complaint

      Date:10/04/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pathetic store pathetic uneducated employees. Low Balltown. I'm a senior just took a nursing job in town will never shop in Save-A-Lot again. Told to hurry up hurry up I better hurry up in line by cashier. Had groceries separated cashier tossed everything in basket messing everything up where I had to stand at counter separating and packing I don't understand why in the world they can't place the items in the bag or send it down the line for me to pack right there. This particular store is a mess the assistant manager and manager are unacceptable and shameful. I've shopped at save-a-lots in other states but this Save-A-Lot is the armpit. I lost my prescription glasses in the drama. I called the store and they started screaming at me that they were about to close they refused to tell me if they had my glasses. It's going to cost me $25 for a new pair store insist they don't have glasses even though cashier said she did and to call back in the morning. This store and it's employees are shameful they look like recovered drug addicts and they have the attitude like they're working in some kind of Beverly Hills department store. Cashier was rude arberated and screaming at me most of the time that I wasn't moving fast enough. The manager backed her up saying they need to keep the Lines Moving although there was absolutely very few people in the store. They acted like they were all on some kind of speed which they probably were. They were definitely uneducated and condescending. Being a very educated and well-traveled person I felt like perhaps I did not blend in and was targeted.

      Business Response

      Date: 10/27/2022

      We reached to the consumer to determine which store he had an issue with and we have not heard back from.  

    Save-A-Lot Holdings, Inc. is NOT a BBB Accredited Business.

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