Business Profile
Auto Warranty Services
Atlas Vehicle Protection LLC.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Atlas Vehicle Protection LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.39/5 stars
Average of 23 Customer Reviews
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Review fromJay S
Date: 02/05/2025
1 starJay S
Date: 02/05/2025
After I made the purchase realized my warranty I have from the dealership was better. Called talked to some guy and was very rude and trying to stop to change my mind about me canceling and demanded a refund. He pretty much told me to do better research considering I told him this was a scam I dont want to talk about the warranty and refund. Said Ill be receiving a refund but we will actually see.Atlas Vehicle Protection LLC.
Date: 02/06/2025
To whom it may concern, Atlas Vehicle Protection apologizes for any inconvenience that the cancellation process of the contract might have caused. We take these matters seriously and will review all interactions with our Customer Support Team and address any concerns that might arise accordingly. As of 02/05/2025 we processed the cancellation of your policy and processed your refund as well. Your down payment that was processed on 02/04/2025 in the amount of $150 has been refunded back to the card ending in 3160. If you should have any additional questions, please contact our Customer Support Team. Thank you, **********************Review fromMegan C
Date: 01/21/2025
1 starMegan C
Date: 01/21/2025
So upset that I was scammed to pay for this. The man on the phone said my warranty only covers the drive train. But when I called my dealership, my Warrenty covers everything. This man pretended to be from the warranty from my dealership.Atlas Vehicle Protection LLC.
Date: 01/23/2025
To whom it may concern, We hope this message finds you well. We are writing in response to the BBB complaint filed against our company, Atlas Vehicle Protection. We take customer complaints very seriously, and we sincerely apologize for any inconvenience this matter may have caused. Furthermore, we are unable to locate you in our system and reason to believe you are not a consumer of ours. Please refer to the declaration page in your contract booklet to find the correct selling agent. If your still experiencing difficulty locating the correct seller, you are more than welcome to contact our customer service at ************.Review fromKathlene C
Date: 11/25/2024
1 starKathlene C
Date: 11/25/2024
I never purchased this warranty, but I am being scammed with letters in the mail. I don't know how they got ahold of my address. This is creepy that they have my new address where I moved. This is VERY creepy and I will not be calling the number on the letter. Stop bothering me with false claims of my warranty running out.Atlas Vehicle Protection LLC.
Date: 11/27/2024
To Whom This May concern, Atlas Vehicle Protection apologizes for any inconvenience our advertising mail has caused you. Just like most companies that provide the same services, consumer information is obtained from a variety of sources, including, but not limited to, public and freely available records and databases, online form submissions, ect. Furthermore, the offer you received did say your factory coverage MAY HAVE expired. I would like to assure you your name has been removed from our mailing campaign. Please keep in mind that there are other companies in our industry that could send you additional letters, but rest assured they will not be with Atlas Vehicle Protection. Sincerely,Atlas Vehicle ProtectionReview fromToshia M
Date: 11/23/2024
1 starToshia M
Date: 11/23/2024
SCAM...Do not sign up for this because they will not follow up with their half of the contract. As soon as you make a claim they will deny it. They said that my car problem was pre-existing when that was not the case.Atlas Vehicle Protection LLC.
Date: 11/27/2024
To whom it may concern, we at Atlas Vehicle Protection do not judicate any claims. But thank you for reaching out to us about your concern. Atlas Vehicle Protection strives to provide the highest level of Customer Support to all our customers and takes all complaints and reviews seriously. You reported a claim 5 days into the validation period. The Failed component was denied due to pre-existing failure. The repair in question was for a coolant ****** and oil filter housing. The photos provided for your repair shows staining and crust from the coolant, that would have taken longer than 5 days to form. Also please note, Carfax proved the vehicle was in the shop on 8/21 due to a coolant leak. We have explained this to the customer in depth as well. If you have any further questions or concerns please reach out to our customer service team.Thank **************************Review fromGenevieve M
Date: 11/13/2024
5 starsUsed this for my water pump! $2196 I only paid 100 deductible. It was after I made my 2nd payment with them super pumped I made the choice to pull the trigger on this. Like the *** said short term pain for long term gain. I tell you what he sure was right! Atlis went above and beyond to help and I am grateful.Review fromBernard B
Date: 10/23/2024
1 starBernard B
Date: 10/23/2024
I just went to pick up a truck at a ** dealer in ************. I called this company to start with and told me that they can give me an extended warranty for $4128.00. When I purchased my vehicle they offered me an extended warranty. He said that he could not do this. The *** said he can save me $3000 on the extended warranty. I asked if it is being removed and who is getting it and he said nobody. I told him that this doesn't make sense. I asked him how much is it going to cost me. He started to pressure me. So I called my dealership and the *** said they are ripping me off. I never called him back because they wanted another $4128 from me.Atlas Vehicle Protection LLC.
Date: 10/25/2024
To whom it may concern,We acknowledge that we have already contacted Mr. ***** regarding this complaint on 10/24/2024 and discussed the concerns raised. During the conversation we discussed and rectified the customers concerns at hand. The customer was pleased we reached out to him personally because of this complaint. We appreciate Mr. ***** for bringing this matter to our attention, through the BBB complaint process. We have removed Mr. ***** from our mailing list, and he will no longer be receiving any additional notices from our office. Please note that there are other companies in our industry that you might continue to receive notices from but rest assured that they will not be from Atlas Vehicle Protection. Thank you for your time and attention to this matter. Sincerely, Atlas Vehicle Protection.Review fromAlece D
Date: 10/02/2024
1 starAlece D
Date: 10/02/2024
They have continuously denied my warranty on my contract that I followed every step of their contracts and have followed through on my part with everything they required. However they come up with an excuse for every single thing that needs covered because my car needs a new engine and that's a lot of money so of course they're trying to come up with every excuse in the book. and they're still telling me they're denying my coverage when everything is in writing and the contract is legit and I paid on it for 6 months. They have no reason to deny it. Even after having their partner company ******** in and look at everything they approved it and then they decided they're going to deny it with no communication to me or to my mechanic or any of those things. Because they want me to turn in an oil receipt which I do have. And I let the warranty lapse after they denied coverage because why would I pay a company to cover my car when they're not when they're going to deny it to get fixed when it's under the warranty what needed fixed. I had a power train enhanced warranty. So it's now been a total of 5 months My car is still at the mechanic shop and I have to seek legal counsel to get them to cover my car that is legit and was covered under the warranty when it entered that mechanic shop and everything was up to par with the contract.I am taking them to court over this.Atlas Vehicle Protection LLC.
Date: 10/04/2024
To Whom it May concern we do apologize for any inconveniences and also understand everyone is entitled to their opinion regarding a situation when it comes to a consumer's experience. We also take the time to respond to the reviews accordingly because there is more than one side to every situation. Please understand that Atlas is just the activation center, and we do not approve or deny claims on are end. You were set up with ************** there the ones that held the coverage on your vehicle, and they are the ones who judicate claims. Upon further investigation, the claim was denied due to not being outside of your ***** period which was gone over with you on the day you reinstated. We understand your frustration and have tried to reach out to you more than once to clarify the issue but you're not available. You never reached out to Atlas for assistance with the claim denial, so we were unaware there was any concerns at hand. Upon further discovery we did review the call, and the *** did go over the ***** period with you in full. Please feel free to reach out to us to see if there is anything else that can be done thank you.Alece D
Date: 10/21/2024
My car went in on the 5th month 6th day I reinstated my warranty on the third month 28th day. A month 30 days after that would have been the fourth month 28th day. So how was I in my validation period when it came to your denial?Review fromSAMUEL M
Date: 09/04/2024
5 starsGreat company!!!!! I got a notice for my 2015 ***** impala. Knew it was important to be covered and I called in. The staff was so professional and polite. I got an amazing deal on my policy and even got a year of maintenance included!!! After having 3 months my A/C went out in the middle of the summer. It would of been $1977.64 but with my policy I only paid 100 dollars! Thank you so much Atlas Vehicle Protection I don't know where my car and I would be without ya!!!Review fromSanda B
Date: 06/18/2024
1 starSanda B
Date: 06/18/2024
I pay way too much for this warranty and for them not to do anything for when my car did breakdown not even covering a wheel bearing so when it came time for me to cancel the policy basically the guy told me **** care of my own car is how he put it, then rudely hanging up on me.very very poor customer service never again ****** learned . These guys are rude as h***Atlas Vehicle Protection LLC.
Date: 06/21/2024
I want to start off by saying I apologize for any way you felt in your experience with us. We do not take consumer complaints lightly as we thoroughly investigate every complaint to make sure we are doing everything on our end here at Atlas to ensure all our representatives and departments are following the consumer guidelines we have sent in place here to avoid a consumer complaint against us or our policies. Here at Atlas, we do not determine if claims are approved or denied that all is processed through the administrator. Please feel free to reach out to us at customer service to further go over any complaints or issue you might have. ************Review fromZach C
Date: 05/17/2024
1 starZach C
Date: 05/17/2024
!!!BUYER BEWARE!!!: ************ is garbage. As a repair facility I recommend that no one buy this coverage.They claim to have no managers or oversight on how they are interpreting their contracts. When I asked to speak to a manager, the representative told me that the Contract was the manager.My customer came in with a bad CV axle. The boot is torn and the joint has failed. They are the first company to ever claim that a CV axle boot falls under seals and gaskets and therefore the part is not covered. THE CV AXLE IS BAD! COVER THE PARTS FOR YOUR CUSTOMERS WHO ARE PAYING YOU MONEY! No one in the automotive repair industry is replacing a CV Axle boot.The representative was very uneducated and unprofessional.Atlas Vehicle Protection LLC.
Date: 05/20/2024
To whom this may concern, we apologize for any inconveniences this has caused. Atlas Vehicle Protection does not deny nor approve claims, these processes are handled by the administrator. It looks like this complaint is from a repair facility. Our company has had no interactions with you or your repair facility. We would love to further assist you, please PROVIDE the customers last 8 digits of the *** number. You can also reach out to our customer service team at ************. We would appreciate you look also and see who the administrative of the claim was and update your review.
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