Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order the security light ********* card Total was ***** Upon check out the shipping was supposed to be free Immediately received 5 calls from unknown number.Received confirmation email about order. Thats when I noticed the amount paid was off so I check my bank account and they had pulled $***** out twice already. So I emailed them saying to refund and cancel order. They emailed back almost instantly saying theyve been trying to call. They called again, I answered and he kept asking for my card number and billing address so I asked him just to cancel. Said he couldnt and that it wasnt possible unless he transferred me to management. And then he hung up on me. Ive emailed back a few times and have gotten no response. Until just now and it was a generic email asking to rate the company?

  Business Response

  Date: 06/17/2024

  Thank you for bringing this matter to our attention. We understand your concerns and apologize for any confusion and inconvenience you experienced during this process.

  
  Regarding the double transaction you observed, it was most likely an authorization charge, which is a common practice in online transactions to ensure the validity of the card. During our investigation, we found that you were only charged once for your purchase.

  
  To address your concerns and as a gesture of goodwill, we have gone ahead and refunded the charge in full. Please enjoy the products on us.
  

  We apologize for the difficulty you experienced in trying to reach our customer service and for any frustration this has caused. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team.

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business several times once I got out of the * in **** I noticed a charge on my credit card for ****** for something that I never ordered.I do not know how they got my credit card information. I keep trying to call someone in the ** and they keep telling me that they are in the **. They have very heavy accents and are hard to understand and you can tell they are not from the **. They will not work with me and help to understand how they got my credit card information. They keep insisting that I placed several orders for light bulb cameras that they sell. I never ordered anything from this company. I want my money back since I never ordered the *33323936313433373335*. This company is scamming people and getting away with it. This is not a business that I would ever do business with from the way that I have been treated when trying to track and understand how they got my credit card information. This business needs to be investigated if they are even in the **. They do not care that I did not place an order with this company. Their are a lot of scams going on today and I believe that they are involved with a scam. The date that they said I placed the order cant be because I was in the hospital because I was septic and in the hospital for two and a half months from March to **** I asked to speak to a manager in the ** who deals with fraud and they said that they are in the ** and would not give me someone that deals with fraud. I called my credit card company and asked them what was the name of the company and I was told DotCom Prod. That is how it is spelled on my credit card statement. They had no phone number listed for me to call them. I googled the company and the company came up under the *363137393238313831* I called them and they asked me for my name and I gave it to them. Then they wanted my address and I was scared to give it to them. *owever, the young lady told me the address and it was my address but I did not tell them if it was correct. I got no resolution

  Business Response

  Date: 06/17/2024

  Thank you for reaching out and bringing this matter to our attention. We understand your concerns and sincerely apologize for any inconvenience you have experienced.
  

  After investigating your case, we found that we could not process a refund due to a dispute initiated with your bank. When a dispute is filed with the bank, the refund process must be handled directly through them. We recommend that you continue to work with your bank to resolve the dispute.
  

  We take your concerns seriously and assure you that we are not a scam company. We have no way of knowing your email address, home address, credit card information, or phone number unless it was provided during a transaction.

  Our company is committed to ethical business practices, and we strive to ensure the security and privacy of our customers' information.

  
  We apologize if our customer service interactions were not satisfactory and for any confusion caused during your calls. If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team.

• Initial Complaint

  Date:05/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an EZ Pro vacuum on May 5, 2024 for $109.60, order #0E6CB43585. I was informed that an email would be sent to me when this product was shipped. As of May 16th, I had not received an email with a shipping date, so I emailed their customer service asking for a shipping date. An email was sent to me stating that a shipping date would be sent within 1 - 3 days of placing my order. I ordered this vacuum on May 5th and the one to three day window for shipping has come and gone. I then emailed asking for a specific date of shipping but received the exact same email back with no shipping date. I sent an email stating that I wanted this order cancelled and my money refunded to my account. No response from them. I sent another email today stating that if I did not receive my refund within five business days I would contact the BBB of Missouri and begin legal action against them. As yet, no refund to my account.

  Customer Answer

  Date: 05/22/2024

  As of today, May 22, 2024, an email from this company was sent to me stating that my full amount owed of $109.60 will be credited to my account with the next few days.

  When and if I receive this refund I will notify you that my claim has been satisfied.

  Thank you, 

  ********************************

  Customer Answer

  Date: 05/26/2024

  I received a full refund from DotCom in the amount of $109.60, deposited into my account on *********.

  Please close this complaint.

  Thank you.

  ********************************

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been scammed by dot com products when I bought a security camera from them. They called me and pressured me to purchase their SD card after I already purchased the camera. Made it to where the app wouldn't work without subscribing to the cloud account. I returned the products immediately, within a couple days, and paid to send the products back because they didn't work properly and have been jacked around ever since. They gave me part of my refund and then keep saying they had to"escalate this to upper management" for the rest of the refund. It's been weeks now and when I call to check they repeat themselves like robots and say there is no manager to talk to. Or they hang up on me.

  Business Response

  Date: 05/07/2024

  Please contact ************************************ regarding your refund.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the light bulb camera as a Christmas gift, but it did not fit in her light socket and it would have would cost more to have electrician come out replace her current sockets so I requested a refund. I received the refund for the cameras almost immediately, however, four months later I still have not received the refund ($38.00) for the ** cards purchase. I have spoken to them on several occasions since January 2024, and keep getting the same message that my case would be escalated to a manager but I'm still waiting on my refund.

  Business Response

  Date: 05/07/2024

  Please contact ************************************ regarding your refund. 

• Initial Complaint

  Date:04/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3 at approximately 6:30 pm, I was on a site that was advertising things for seniors and found your ad for the Light Socket Security. I examined the ad carefully and finally pulled up the pricing and saw three different choices. The first price being for one of the light cameras for $49.98 each, the next choice was 2 Light Socket Security Cameras for $**.98 each and the third choice was for 3 of the cameras. I looked at the prices and decided 2 would work for me. I clicked on it and I saw a fleeting glance of some $80.00 come up. At 7:03 pm on that same night, 30 minutes later, I received a call from *****, ********. A woman with a thick accent informed me that I had to buy two 64 GB micro cards with my order and that only they could provide them. We argued about this for a bit, then she informed me the device wouldn&#**;t act like a camera unless it had the $19.00 micro card installed. She informed me that It would only act as a yard light. At that point I told her to cancel my order. I didn&#**;t need a yard light, I needed a security camera. She continued to argue for a while and then gave in and said she would cancel the order. She had called from **************, *****, ******** ( a local number).When I checked my bank balance on the computer the next morning, March 4, I saw where she had gone ahead and charged me for the cameras, the balance now was $110.68! I called the number I had copied from the ad ************** in ***********, Mo. I explained what had happened to another thick accented woman named ******* in customer service. I explained the night before that the woman had told me she would cancel the order but she didn&#**;t and she even raised the price! ******* explained that a SD card wasn&#**;t needed to operate the camera. By that time I was angry about the whole transaction and told her I didn&#**;t care, I did not want the H34333535**33373135H, I wanted it canceled and my money left in my bank account. She appeared to agree and I saw on my bank balance on my computer that a cancellation had been put on the order. Then, I got a series of phone calls, all coming from the same number ************** from *****, ******** (a local number) the woman had called me originally the night before. I got one at 11:08 am on March 4, another from ********** at 11:37 am on March 4, another at 11:38 am and another at 12:** pm also on March 4. In one, ********** issued me an apology and made me some kind of an offer. I was not in the mood for any of it by that time. I made it clear I did not want their H34333535**33373135H and to cancel the order and put my money back into my account.Then, on March the 5th at 11:53 am another thickly accented woman named ****** called from ************** a new number! She identified herself as being from the H3334**3431**30373736H. By this time I felt harassed and manipulated. I told her we were through, we were done. I told her goodbye and hung up! Later that same day I received a message from *** that I was to receive a package! I immediately checked my bank and there was a debit, a return and then another debit from H3334**3431**30373736H!On March the 18th I received a package shipped *** from H3334**3431**30373736H. I refused to open it.I want my money refunded to my bank immediately and a label to be issued from Dot Com for my return of their merchandise. I have never dealt with a company that has behaved so unprofessional! I am appalled.I know this is confusing and I will attempt to clean it up for you.March 3 approximately 6:30 pm placed order for 2 Light Socket Security Camera Lights March 3 Call from *****, ******** ( a local number) ************** at 7:03 pm. Woman tells me I have to order SD cards for $19 each to make the cameras work. I tell her to cancel the order, she increases the price.March 4 approximately 10:45 am, I called ************** the H3334**3431**30373736H, **** US in ***********, **. Talked to ******* in customer service about the problem. She appears to agree to cancel order.March 4 received a call from *****, ******** ************** (a local number) 11:08 am, the same woman called from the night before. I again explained and she argues. March 4 11:37 am a woman named ********** calls from *****, ******** ************** (a local number). I repeat to cancel the order.March 4 11:38 am A woman called again from *****, ******** ************** (a local number). I said cancel!March 4 12:** pm a woman called again from *****, ******** ************** (a local number). I said cancel!Please note:There are three different numbers used by these people. One, the Genoa, Nebraska number used by most of the calls. That number again is **************. The second number ************** associated with the ad and ******* the customer service person. The third number came from the woman ****** who called on March 5th from **************. She was the one who finally shipped the order and instigated against my wishes. The shipment came from ********, **.

  Customer Answer

  Date: 05/14/2024

  I will contact my State Attorney General.  Thank you for your help.

  ***********************

   

   

   

   

  Business Response

  Date: 05/27/2024

  Customer refunded 3/4/24 For $110.68

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are so shady. Somehow they got me enrolled in a coupon scheme. They are charging me $50/mo. I cancelled and unsubscribed but they won't stop.

  Business Response

  Date: 04/17/2024

  I have forwarded the consumers name and email to management to remove him from our call/email list. 

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial purchase; 11/14/23; paid $92.75; 1. Item # DCP-light bulb camera,($49.00) 2. $50 reward dollars, (DOTCOMPERKS item #DCP (did not authorize/isn't a perk something free?) 3 year warranty of $20.00 (did not authorize); 3. Journey Shipping protection item #DCP $3.75;4. total amount for these four things was $87.70; Transaction Discount, -$4.90; Shipping $9.95; TOTAL $92.75 This was paid in full 12/14/23 Billed $14.95 Purchase Details: $50.00 (DotComPerks) Item # DCP - Perks Welcome 1/14/24 Billed $14.95 Purchase Details: $50.00 (DotComPerks) Item # DCP - Perks Welcome 2/14/24 Billed $16.56: $50.00 (DotComPerks) Item # DCP - Perks Welcome *TAX $1.61 *3/14/24 Billed $17.9: $50.00 (DotComPerks) Item #DCP - Perks Welcome I did receive the camera bulb, however, have not used it due to charges monthly on my account.I have called them asking for an explanation of these charges and only received a run around from a fast talking,man! I called again and spoke to a women I could not understand. Explained my problem. She was going to transfer me to another person. The next thing I received on the phone was a busy signal. I've gone into their website, several times, to try and cancel, but I only receive information on the camera. I paid these bills through PayPal

  Business Response

  Date: 04/08/2024

  The customer called on 4/4/24.  She was able to cancel the membership, and she was given a refund for the last month.  I will request the other months for the membership to be refunded.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Simply Illegal by design and execution:The latest attempt at resolving my situation. I ordered cameras for Xmas AND nothing else!____________________________Cancel Immediately. I did not subscribe to thisa high pressure unprofessional salesman submitted this order on my account (for sales milestones).______________________From: ************************************ <************************************> Sent: Monday, March 11, 2024 9:36 AM To: *********************** Subject: RE: Thank You.Hello *****,Thank you for contacting Dot Com Products We would like to inform you that you have subscribed to $50 Reward Card (DotComPerks) subscription. Here's the benefit of having DoTCom Perks. Please do follow this step to open your account and watch this video to avail and be updated on our Promos going on. ************************************** This program gives you discounts on products that you order every day (such as household goods, outdoors, kitchenware, clothes, gardening, toys, personal care, electronics, pet supplies, accessories, and much much more), up to 90% discount. Its a very exciting new program we have for VIP members and you already have $50 reward dollars in your account. Plus you get $50 rewards dollars every month and can use it to save on everything and right now we can use all the savings we can get, right? You also get a birthday gift and daily deal, yesterday it was a free Amazon gift card, but it sells out quickly so you want to log in every morning to claim yours. Still trying to cancel this is what Ill do, Ill extend out your trial for another 30 days and give you an extra 50 reward dollars so you can experience the savings and rewards, if youre not happy you can call us back and cancel. Its not a gift card, its reward dollars.If you have any questions, please call us M-F 8am-5pm CST Phone: ************ Regards,Dot Com Products ___________________......

  Business Response

  Date: 04/08/2024

  We will cancel the membership.   The most recent charge will be refunded immediately.  For the months of January and February we will request refund.  That will take ***** hours for approval.

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-07-2023 purchased EZVac Pro Portable Vacuum x 3 Order# **A4EA6A80 $136.90 with shipping @10:21 AM. Tracking # 1Z80810F0393538820. After receiving the product it was determined that it was not worth the money so called for return info. Policy states 30 day refund, returned Dec 26, and must be unused. Call for RMA number and post it on outside of box. Once it is mailed, call DotCom with the tracking number to recieve 1/2 of the money paid. When item is received, the remaining 1/2 will be returned after inspection. All of this was followed to the letter. I waited patiently without receiving any funds. Called repeatedly, was told 1st time there was an issue that they couldn't find the product that I returned. The second time I called, they didn't have any record of my payment(guess they send items out with receiving payment?). Next was, they turned it over to upper management and I would hear from them the following week. That statement has become their pat answer to me, "we're so sorry, we have turned this over to our upper management and they will contact you within the next 4-5 days with an escalated answer." I have contacted them at least ***** times over the last 2 months per telephone and have sent numerous e-mails. No results. Yet they have the nerve to continue to send me emails daily to purchase the same product again! Go figure.The strange thing is also, I had forgotten how I purchased this item, so I asked them which card was used. Originally, they told me the last four digits of one card which happen to be my Mastercard. The next time I asked they told me PayPal, so I checked PayPal. At one point I saw it there and it as confirm by one employee, since then it has disappeared. Yes I've spoken to them. I also called Mastercard, no record there. Now ****** says no record of any payment but surely they wouldn't send out a product without receiving money first. I am so frustrated, don't no where to turn. I saw the payment on PayPAl at one time ,now it's gone

  Customer Answer

  Date: 03/08/2024

  03/08/2024

  I just called DotComProducts again for the 10 or 15th time, after contacting you, BBB. Up until today, all I received from them was the standard response of 'It's been turned over to upper mqanagement and they will call you on Monday of next week'. Today was different, they said a ticket has been created and money will be returned to my PayPal account within the next 4-5 business days. We shall see. It's only been since the end of December that I've been fighting for this money, totatlling $136.98!  ***************

  Business Response

  Date: 03/25/2024

  Looking at her account, we have tried to refund the money on several occasions.  It comes up as an error whenever we try to make the refund.  It would be better for her to try and dispute the charge with the credit card company.  We tried our best to give her a refund, but we are unable to do it.