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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 136 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 27, 2023 I ordered two light bulb security cameras. I received the cameras on May 30, 2023. While making a recent payment to my credit card, I noticed a charge from Dot Com Products for *****. After further investigation I discovered that they had been charging my card the ***** from May 30, 2023 until now (February 24, 2024). I contacted my credit card company and disputed the charges. I did not sign up for whatever this is that they are charging me for. I paid a for the products and shipping in full. Dot com products needs to reimburse me for the monthly charges and quit charging my card ***** a month

    Business Response

    Date: 03/25/2024

    It looks like he signed up for a subscription with his purchase.  It is stated on the first order that he made.  Since he saying he did not sign up for it, we can reimburse the $14.95 charge.  We can, however, only go only back six cycles per our policy.  The customer must contact us directly in order to get his reimbursement.  

  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1-26+-2024 I mailed back 3 LIGHT SOCKET SECURITY CAMERAS TO DOT COM PRODUCT.I asked them to ]return my money as a credit to my credit card, Chase/Southwest credit card.To date, they have not done that and they hang up on me when I call their customer service phone number of **************.I would like my money returned to my credit card.

    Business Response

    Date: 03/20/2024

    We refunded $172.35 to the customer on 2/29/24 to her **** account.

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/3/23 I ordered 5 DCP light bulb cameras from dotcomproducts. I received the cameras on 11/7/23. Contacted dotcomproducts for return instructions on 11/21/23. Return policy states unused in same condition as received within 30 days. Dotcomproducts said would refund first half of $106.86 allow 7-10 days. Other half upon arrival of cameras. On 11/22/23 mailed **** tracking #**** 5158 2321 3326 5340 97. Package was received on 11/28/23. Contacted dotcomproducts on 1/8/24, 1/22/24, 2/5/24, 2/9/24 about not receiving refund. Each time their representative stated l was credited back on my card.

    Business Response

    Date: 05/28/2024

    Thank you for reaching out to us regarding your recent order of DCP light bulb cameras. We apologize for any inconvenience you have experienced with the refund process.
    After reviewing your case, we have confirmed that a refund of $213 was processed on November 22, 2023. We sincerely apologize for any delay or confusion regarding the refund status.
    If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is satisfactory.

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought three of your cameras for use in the front of my house.1: I watched the video on you tube several times before purchasing and installing the cameras.2: It doesn't always record activity. I backed out of my garage and left the premises and nothing was recorded on my sim card.3. on the ******* video it says nothing about only getting 6 seconds of recording with the sim card, and to get the full recording you have to buy the cloud.I no longer have the boxes these cameras came in, but I can wrap them up in bubble wrap to safely send back to you for a full refund. Not telling the customer about the limitations of not paying for the cloud is misleading. I watched the ******* video several times. ******************************************* No where in the video does it say you "only get a 6 second video recording. You have to order the cloud to get the full recording." I feel like I was duped.

    Business Response

    Date: 04/24/2025

    4/10/24 Customer refunded $116.55

    Customer Answer

    Date: 04/26/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ** **** *********

  • Initial Complaint

    Date:01/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 6 solar lights without 2 sided tape, the salesperson called and said he could include 2 sided tape at a lower price. I agreed and he was supposed to cancel the first order. Instead I received 12 solar lights. I was charged ***** & ***** and both orders were combined as one under CAC42D159D. Therefore I had to return the entire order in order to get a refund. This cost me $35.40 in postage. The company refunded only the cost of the lights $190.16 but refuses to pay half the postage. If their employee hadn't made that mistake, I wouldn't have returned anything but since he doubled my order, I feel the company should pay at least half the postage. They refuse saying the issue has been closed since they refunded the cost of the orders. If they had just sent what I ordered that would have been the end. Their employee made the mistake by doubling my ordering and now I'm out $35.40 in postage. I feel they should refund at least $17.70 - that's half the postage that I had to pay.

    Customer Answer

    Date: 01/30/2024

    Forgot to include the date of the original order to DotCom, it was 12-22-23. And when I saw my bank statement and realized that were processing a double order in error, I called them and asked them to cancel the order. They claimed that order was already submitted and they couldn't cancel but when I checked the status on line, it just said "Label created".

    They made it impossible to cancel the order before it was even shipped. I even received an email advising that due to the volume of orders for that product, there would be a delay in shipping.  I called again and asked to cancel, they advised they couldn't cancel because the order was already processed.  It wasn't until 2 weeks later that I got an email advising that they order was shipped.  If any additional information is needed, please email or call me at ************.  Thank you. 

    Business Response

    Date: 04/24/2025

    Customer refunded 1/29/24 in full for $190.16

    Customer Answer

    Date: 04/27/2025

    Complaint: 21222027

    I have reviewed the business' response and am rejecting it because:  My complaint was because it cost me $35 to send back the "double order" that they had sent to me in error.  They did refund the total cost of the items that I was charged but it was their mistake in sending me twice the amount of items that were ordered.  The representative was supposed to cancel order #1 and then submit order #2.  Instead both orders were combined as one and sent to me.  It cost me $35 in postage to mail back the order.  Since it was their mistake, I didn't feel that I should have to pay the postage to return.
    If they had just sent me the one order, instead of twice what I ordered, there wouldn't have been an issue.  Thank you.


    Sincerely,

    *** *****

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We cancelled our order on 12/19/2023 for Dot com products. We have called about four times about our refund and they have yet to refund our money. Order # A1d3d85276 order date on 12/05/2023 they took the money the same day in the amount of $140.31. I would like to be refunded in the amount of $140.31.

    Business Response

    Date: 04/24/2025

    Customer refunded 1/12/24 in full.

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Light Socket Security Camera from Dot.Com using PayPal. Hard to install. I was not told prior to sale that a subscription was needed that could be $100 or $200 dollars. I called to learn how to return the product, but lost the call and could not call back after three attempts. Asked for refund through PayPal and almost immediately was emailed that a replacement would be sent. I never asked for a replacement. I complained to my credit card company who processed the refund pending further inquiry. Still waiting on PayPal. Dot.com emailed that they were replacing the bulb and when I did contact they said they cancelled the order, but instead I received a flash drive that I didnt order, but was notified of the order by email. I have not even opened the envelope it came in. I have no need for the flash drive and wonder if it is infected.

    Business Response

    Date: 04/24/2025

    Customer was refunded by bank via Chargeback. 

    Customer Answer

    Date: 04/25/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** ***

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a security camera from this company. When I was setting it up it I declined the storage service that they offered. The camera broke during setup and theyre making me pay shipping back to get a refund. Additionally they keep charging me ***** a month for something Ive never seen. I have called each time and told them to cancel it then it happens again the next month. Theyre hiding behind PayPal and charging people for things they never receive. Apparently its some discount on everyday products that never shows up. This company is a complete scam and they will not stop charging me for things I dont want or receive.

    Customer Answer

    Date: 02/15/2024

    This company tried billing me again this month after cancelling every time but thankfully PayPal blocked it. They still will stop charging me for things I dont receive. 

    Business Response

    Date: 04/22/2025

    1/29/24 DCP Perks was canceled, $14.95 refunded as well

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a light bulb camera on 12-3-2023 and after a few days I realized it was not working at night.I called the company on 12-12-2023 and they said they were sending me a replacement.When I did not get a confirmation email after awhile, I called them back and they told me I should see that confirmation email the following week.I waited 2 weeks and sent them a email saying I wanted a refund for their junk that did not work.They are ignoring me now and I want to have help getting my money back.

    Business Response

    Date: 03/13/2024

    The customer can call us back and we can assist her with any questions or concerns regarding the product. 

    Customer Answer

    Date: 03/15/2024

    Complaint: 21150361

    I am rejecting this response because:

    I have tried on several occasions to contact them about this issue and they do not respond. All I want is a refund. Pretty simple. They were supposed to send me a replacement product and they did not. It has been several months now and I still have not received my replacement product that they swore was coming in a week. I just want to refund.

    Sincerely,

    ***********************

    Customer Answer

    Date: 04/01/2024

    I wanted to update you earlier but I was unable to get back in without a new code.

    But I did contact the company by email and told them it was the last time I would contact them regarding this matter and that I really wanted my refund.

    Great News, they sent me the refund.

    Case closed

    Thank you

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase: 12-15-23 I purchased 4, EZ Pro portable vacuums. My total bill for the 4 of them minus a small DCP Perks reward was $198.14.Product Sku DCP-EZVacPro My order number is AC816634A5.What I received were 4, Suitu brushless motor vacuum cleaners. Model #ST-6645Pro.And although they look very similar to each other, the Suitu vacuum cleaners have less attachments and is just a cheaper version. I looked them up on Amazon and they retail for $14.99, way cheaper than what I purchased.I tried calling ***************** on the number listed, ************, and all I got was a busy signal many, many times. I tried chatting with them but they were not helpful and just asked me to file a complaint.I have no other issues right now except that they didn't send me what I paid for. If they for some reason are unable to send me the EZVacPro vacuum cleaners that I purchased, then I would like a full refund. They were Christmas presents and I would like to get this resolved as soon as possible.Thank you for your help.***********************

    Business Response

    Date: 05/28/2024

    Thank you for reaching out to us regarding your recent purchase of EZ Pro portable vacuums. We apologize for any confusion and inconvenience you have experienced with your order.
    After reviewing your case, we have confirmed that you were refunded in full today. We sincerely apologize for the error in fulfilling your order and for any frustration it may have caused.
    If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is satisfactory.

Dot Com Products is NOT a BBB Accredited Business.

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