Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get no less than four solicitations daily on my email, going on for more than a month Their site is obiviously a scam, taking a survey to receive some sort of prize. Each time, I have opted to unsubscribe This has not deterred DotCom from continuing to send their solicitations on a daily basis, twice a day

  Business Response

  Date: 07/26/2023

  Thank you for bringing your concerns to our attention through your BBB complaint. We apologize for any inconvenience or frustration you may have experienced with unsolicited emails that appear to be from our company, DotCom Products.
  
  However, we want to clarify that DotCom Products does not engage in sending out surveys, solicitations, or any form of promotional emails without the explicit consent of our customers.
  
  We take your privacy and preferences seriously, and we do not condone or participate in any scam or unauthorized email marketing practices.
  It appears that the emails you have been receiving are unrelated to our company and may be originating from a different source. We understand that this has been a troubling experience for you.

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a camera bulb from a company called’ Dot Com Products’ . When I ordered it from their website it said nothing about a 30 day cut off time. I talked to two people in that office before I bought the item and asked them every possible question I could and everything seemed good. When we received the camera bulb we found out that it didn’t come with a sims card and the company said that would be extra money monthly with them when at first they said about the opposite. I talked to customer service lady named **** ( the rudest customer service person I’ve ever talked to). I sent the camera bulb back by UPS and the same lady said that my 30 days was up ( at the time I ordered this their website didn’t say anything about a 30 day minimum , so I sent it back for a refund but the lady **** at customer service said I passed the 30 day cut off so I asked them to please send the camera bulb back and she said no they couldn’t do that and that I was out of luck. I asked for the owners name and she wouldn’t give it too me or even let me speak to someone else that may have a bit more pull. She cussed me and told me I was just out of luck because I’ll be getting nothing back. I should at least get a refund or my item back but they are not going to do anything to help me. I do believe that this company is a scam and they don’t care one bit about their buyers. I pray that you guys can do something to help me and redeem myself and get my camera back or my money back which is what I prefer. I’m a sick woman living on a fixed income and this was a gift for my husband because he wants to watch our new puppy and keep and eye on it, and now we’re out of our money and got treated badly by the company. If you guys could please help me I would really appreciate it and maybe it will restore my faith into buying stuff again because I’m really upset and my husband is too. Thank you so much.

  Business Response

  Date: 07/26/2023

  We sincerely apologize for the negative experience you had with our company, Dot Com Products, and the level of service you encountered during your interactions with our customer service team. We understand the frustration and inconvenience this situation has caused you, and we deeply regret the miscommunication and the way it was handled.

  
  After carefully reviewing your case, we acknowledge that there was a lack of clarity in regards to the return policy and the additional costs associated with the camera bulb. We apologize for any confusion caused by the absence of information about the 30-day cutoff time on our website at the time of your purchase.

  
  We take your concerns very seriously and have taken immediate action to address the issue. As a gesture of goodwill, we have issued a full refund in the amount of $62.70 to your original payment method. The refund has been processed today, and you should see the amount reflected in your account shortly.

  If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team at [customer service number]. We are committed to resolving any further concerns and ensuring your satisfaction.

  
  We genuinely appreciate your feedback, and it will be instrumental in making improvements to our processes and communication to prevent similar incidents in the future. Thank you for giving us the opportunity to address this matter, and we hope to regain your trust as valued customers.

  
  Once again, we apologize for any inconvenience caused and thank you for your understanding.

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on 6/30/2023 and after putting in credit card number I decided not to order and removed all my card information and did not order.On 07/09/2023 I receive this package with cameras in them.Checked on credit card and they charge me for 3 different items.I have tried to contact them many ways and cannot, they don't respond are phone never works.Order number A7138649C9 is on this statement Tracking # 1Z80810F0339796822.

  Business Response

  Date: 05/27/2024

  Thank you for bringing your concerns to our attention through your BBB complaint. We apologize for any confusion and inconvenience you have experienced with your recent interaction with our company.

  
  We understand from your complaint that you began the order process on June 30, 2023, but decided not to complete the purchase and removed your card information. Despite this, you received a package containing cameras on July 9, 2023, and noticed charges on your credit card statement for three different items. You provided the order number A7138649C9 and tracking number 1Z80810F0339796822.

  
  We want to clarify that it is impossible for us to process and complete an order without full payment and confirmation. We do not have the capability to manually create orders with customer information without explicit consent and completion of the transaction. We apologize if you have experienced difficulty in contacting us. We are committed to addressing your concerns and resolving this issue as promptly as possible.

  
  If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team.

  
  Contact Us:
  Phone: ************
  Hours: Monday to Saturday, 9 AM to 5 PM CST

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to order an item from Dotcom Products at *************************************************************************************** and changed my mind. I did not go through with the payment, so I deleted all of my information and did not go through with my purchase. After a couple of days I received an email that my order for security cameras for $117 was being shipped. I did not complete my payment and I did not get a confirmation for my payment. I dont want the product, I just want my $117 put back into my account. Thank you, *******************************

  Business Response

  Date: 05/27/2024

  Dear *******,
  Thank you for bringing your concerns to our attention through your BBB complaint. We apologize for any confusion and inconvenience you have experienced with your recent interaction with our company.

  We understand from your complaint that you started an order for security cameras but decided not to complete the purchase and deleted your information. However, you later received an email indicating that your order was being shipped, despite not receiving a payment confirmation. You have requested a refund of $117.

  
  We want to clarify that it is impossible for us to process and complete an order without full payment and confirmation. We do not have the capability to manually create orders with customer information without explicit consent and completion of the transaction.

  
  According to our records, you contacted us after the 30-day refund policy had expired. Despite this, we have processed a 50% refund as a gesture of goodwill.
  

  We apologize for any misunderstanding or inconvenience caused by this situation. While we have refunded 50% of the purchase amount as a goodwill gesture, we are unable to process a full refund due to our policy constraints

  If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team.

  Contact Us:
  Phone: ************
  Hours: Monday to Saturday, 9 AM to 5 PM CST

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered three security camera from Dotcom Products on June 08, 2023 with the order number **********. However, Dotcom Products was illegally charged a Journey Shipping Protection with the amount of $11.25 and a $50 Reward Dollars (Dotcom Perks) for $14.95 without my consent. I have called the customer service (855-731-4755) too many times to ask for access to Dotcom Perks to open an account in able to get to that reward. The Dotcom Perks website was not allowed me to open the account due to phone number and email that are not recognized in their system and every time I called, they kept transferring me to many phone contact and finally hand off my phone at the middle of communication. I did received the package on June 17,2023. The three camera were not expected in quality as I first read the Dotcom website, they keep saying and response in Chinese. However all I want is for Dotcom Products to refund the amount of two items illegally charged mentioned above with the total amount of $26.20.

  Business Response

  Date: 07/19/2023

  We've already responded. The amount was canceled on 7/10/23 and he has been refunded. The subscription occurred when he placed an order on 6/9/23 and the subscription was monthly recurring. He called and it is now canceled.

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot stop them from sending me emails from their endless streams of email addresses and it needs to stop. I unsubscribe from their emails daily and have for months.

  Business Response

  Date: 07/11/2023

  I will sent this to our email department to unsubscribe the consumer. 

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 4th ordered one s**** in security light for $39.00 received Item does work as described then got my credit card statement with a charge $62,70, $19.00 and $20.00. I want a full refund of all of this also disputing charges with credit card company. I tried calling the number listed behind charge and it states "so sorry for the inconvenience dot.com has changed their number the new number is ************ when you call it it does ring total scam

  Business Response

  Date: 05/27/2024

  Thank you for bringing your concerns to our attention through your BBB complaint. We sincerely apologize for the issues you have experienced with your recent purchase and the unexpected charges on your credit card statement.
  
  We understand from your complaint that you ordered one screw-in security light for $39.00 on May 4th. Upon receiving the item, you found that it did not work as described. Additionally, you noticed additional charges of $62.70, $19.00, and $20.00 on your credit card statement. You have also experienced difficulty reaching us through our customer service number.
  
  
  Refund Processed: We have processed a full refund of $62.70 on May 26, 2023. This should be reflected in your account. 5/27/24 $19, $20, Charges have been refunded and should be reflected in your account within a few days.
  
  We apologize for any inconvenience caused by the additional charges and the difficulty in reaching our customer service team. We are committed to resolving this issue to your satisfaction.
  
  For any further assistance, please do not hesitate to contact our customer service team using the contact information provided below.
  Contact Us:
  Phone: ************
  Hours: Monday to Saturday, 9 AM to 5 PM CST

• Initial Complaint

  Date:05/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year I started receiving multiple emails from DotCom products … I have clicked the unsubscribed numerous times and it shows it going to an UNSECURED WEBSITE. I’m receiving these in groups of 3 … SEVERAL TIMES A DAY. I’ve tried contacting the company BUT IT APPEARS I’m not the only victim of this relentless emailing. Each email is to a different gmail address and so it’s looks like this is going to multiple third parties and I just don’t know how to stop it … I’ve tried everything and I’m at my wits end !

  Business Response

  Date: 06/07/2023

  We gathered customer's email. So, her email will stop receiving promotions for Dotcom products.  

  Customer Answer

  Date: 06/08/2023

  Complaint: ********
  
  I am rejecting this response because: the emails started again today.  If there is something I can do I’d appreciate any help.  I do appreciate all the effort to help me !
  
  
  
  Sincerely,
  ***** ******

• Initial Complaint

  Date:05/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Light Bulb Camera for security, on December 19, 2022. The order number is #********A5. The product arrived but did not work as documented. We contacted dotcomproducts, and they said to return it for a refund. We did return it, 12/30/22, and received no confirmation of receipt, or a refund. Contacted them on Jan. 24/23 for a status update, and they said they were validating the return (not sure what that means) and would contact **. Received no contact, and wrote them again on April 4th, 2023, and got no response. I have the **** receipt for the return from 12/30/22. The item cost was $54.05 including shipping, and we are still requesting a full refund.

  Business Response

  Date: 05/22/2023

  We appreciate you bringing your concerns to our attention through your BBB complaint. We apologize for any inconvenience or frustration you may have experienced with your purchase of the Light Bulb Camera from DotCom Products.

  We regret any confusion caused by the validation process mentioned in our previous communication. It is a standard procedure to ensure that the returned item is in good condition and eligible for a refund.

  We apologize for the delay in providing you with a status update on your return. Our customer service team strives to respond promptly to all inquiries, and we apologize if your previous messages did not reach ** or if there was a breakdown in communication. We have reviewed our records and confirmed that we did not receive any previous emails or phone calls from you.

  Nevertheless, we understand your frustration, and we want to address this matter promptly. We are glad to inform you that we have processed a full refund for the Light Bulb Camera, including the shipping cost. The refund in the amount of $54.05 has been issued to your original payment method as of 5/22/23

  We apologize for any inconvenience caused by the lack of communication and delay in resolving this issue. We value your satisfaction as a customer, and we appreciate your patience throughout this process.

  If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team at [customer service number]. We are committed to addressing your concerns and ensuring your complete satisfaction.

  
  Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused.

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will monitor our credit card activity to confirm the credit is posted.  TYpically credits post in 5 - 7business days.  If there is no credit within that time frame, I will reach out to the company and the BBB once again.

   

  Thank you for getting involved in this issue and getting results.  We are much appreciative. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieve 5-10 solicitation emails a day from this company. I have unsubscribed at least 100 times. I have emailed and sent a letter. I have never used this company nor have I been interested in what they sell. I just want the emails to stop

  Business Response

  Date: 05/22/2023

  Thank you for reaching out to us regarding the unsolicited emails you have been receiving. We understand your frustration and want to assure you that these emails are not sent by our company, Dot Com Products. We apologize for any inconvenience or confusion this may have caused.

  
  It appears that these emails are unrelated to our company and are being sent from a different source or email list. We want to assure you that we do not engage in any email marketing campaigns or promotions without our customers' explicit consent.

  
  We understand the importance of respecting your preferences and privacy. We will investigate the situation further to determine the source of these emails and take appropriate action to address the issue.

  
  To assist us in our investigation, we kindly request that you provide us with any relevant information such as the sender's email address, the subject line of the emails, or any other details that may help us identify the source.

  
  In the meantime, we recommend marking these emails as spam in your email provider's settings. This should help filter out these unwanted messages from your inbox.
  We apologize for any inconvenience caused by these unrelated emails and appreciate your patience as we work to resolve this matter.

  If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team/