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Business Profile

Online Retailer

Dot Com Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 136 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keeps sending spam email even after EVERY single spam email received I have gone through and followed the unsubscribe link and filled out the request. The spam emails all take you to the same unsubscribe page but they do not respect their own unsubscribe policy. I am not sure how they got my email in the first place, but they need to stop emailing me daily.

    Business Response

    Date: 10/24/2023

    The consumer's email address has been removed from the list. 

    Customer Answer

    Date: 10/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been asking them for weeks to stop emailing me with their adds but they continue to send them. I just want them to go away!

    Business Response

    Date: 10/18/2023

    This consumer does not have an account with the business. This complaint is being escalated to management to make sure the consumer is unsubscribed to from all emails.

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several times daily receiving unsolicited emails for all sorts of products... never signed up, never bought anything. AM SICK of these emails. I hit unsubscribe and they keep on coming.

    Business Response

    Date: 10/11/2023

    She has successfully been unsubscribed from the email list and will no longer be receiving emails.

    Customer Answer

    Date: 10/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ************************

  • Initial Complaint

    Date:09/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a security camera for *****. The company added a charge of ***** for a free ***** from gift. It is a recurrent charge of ***** monthly. I did not order this and the already charged my PayPal account, including this ***** charge.

    Business Response

    Date: 04/22/2025

    9/15/2023 canceled subscription and refunded $14.95 charge

  • Initial Complaint

    Date:09/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting numerous emails every day from Dot Com Products and have tried to unsubscribe dozens of times. Is there anything that can be done to stop these emails?

    Customer Answer

    Date: 09/27/2023

    It has been over a week since I filed a claim against Dot Com Products (#********) and they are still sending me unwanted spam emails.  Hav you heard anything from them?
    do you have any recommendations of any steps I can take to resolve this matter?

    Business Response

    Date: 10/10/2023

    I will be removing his email from our email list and mailing list. He will no longer receive information about promotions.

    Customer Answer

    Date: 10/11/2023

    Complaint: ********

    I am rejecting this response because:

    as of today I am still receiving spam emails.



    Sincerely,

    Charles Brandenburg

    Business Response

    Date: 05/27/2024

    Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the unsolicited emails you have received.

    We want to clarify that Dot Com Products does not send out any unsolicited promotional emails. It appears that the emails you have been receiving are unrelated to our company and may be originating from a different source that is improperly using our contact information. We take your privacy and compliance with laws such as the CAN-SPAM Act very seriously.
    We understand the frustration that comes with receiving unwanted emails and the invalid unsubscribe link

    ****** B with the BBB has also been made aware of this issue and during their investigation agreed with Dot Com Product that we did not send out these emails and are unrelated to our company. 

    Business Response

    Date: 06/17/2024

    Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the unsolicited emails you have received.

    We want to clarify that Dot Com Products does not send out any unsolicited promotional emails. It appears that the emails you have been receiving are unrelated to our company and may be originating from a different source that is improperly using our contact information. We take your privacy and compliance with laws such as the CAN-SPAM Act very seriously.
    We understand the frustration that comes with receiving unwanted emails and the invalid unsubscribe link

    ****** B with the BBB has also been made aware of this issue and during their investigation agreed with Dot Com Product that we did not send out these emails and are unrelated to our company. 

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to be bombarded daily with emails advertising products i don't want or need. they have created and endless auto generated email address lists that no matter how many times i block continue to morph and invade my life..I need to this to end now or i will find a way track these guys down and work non stop to figure out how to completely shut them down. Hoping to get a sold resolution in under one week. This business model is invasive and while they do provide on the surface a way to unsubscribe its just for that product and them they are off on others. The do not offer " Subscribe from all emails option" BBB you have dealt with these folks before. Please provide me a contact and business address that i can communicate with.. Thank you **** ********

    Business Response

    Date: 09/11/2023

    Removing customer email list.  

  • Initial Complaint

    Date:08/21/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dot Com products emails me constantly with trash advertisements. They do not respond to repeated requests to unsubscribe.

    Business Response

    Date: 05/27/2024

    Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the unsolicited emails you have received.

    We want to clarify that Dot Com Products does not send out any unsolicited promotional emails. It appears that the emails you have been receiving are unrelated to our company and may be originating from a different source that is improperly using our contact information. We take your privacy and compliance with laws such as the CAN-SPAM Act very seriously.
    We understand the frustration that comes with receiving unwanted emails and the invalid unsubscribe link

    ****** B with the BBB has also been made aware of this issue and during their investigation agreed with Dot Com Product that we did not send out these emails and are unrelated to our company. 

    Customer Answer

    Date: 06/14/2024

    This issue has been resolved and I do not want to pursue this moving forward. 

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on line with DOT COM products for 3 security lightbulbs. ($128.25) Within in 1 hour I emailed and asked for them to canceled the order. I received 3 emails from them 1) asking why, 2) offering me 25% off to keep the order, and 3) offering me 40% to keep order. I said no and I wanted to cancel. Then got another email saying they didn’t have the order #. I sent it to them. Had they scrolled down they would have seen it in the 1st email I sent. I just received an text from them indicating the product has shipped.. I will refuse shipment and argue with them for a refund. Do not buy anything from this company.

    Customer Answer

    Date: 08/24/2023

    This has been handled to my satisfaction.

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every day I receive countless emails from dotcom products. I unsubscribe to all of them, but they continue to come. I'm so tired of it!

    Business Response

    Date: 08/09/2023

    Customer has been unsubscribed and will not receive any additional emails. 

  • Initial Complaint

    Date:07/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unwanted emails!!!

    Business Response

    Date: 08/11/2023

    We will make sure the consumer's email address is removed and he will no longer be receiving emails. We will also send an apology.

Dot Com Products is NOT a BBB Accredited Business.

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