Reviews

Review Details

• Review fromSusie R.

  Date: 01/13/2023

  1 star
  Although this website states returns are accepted within 30 days, there are some restrictions on that and it's not exactly true so DON'T BE FOOLED! On Dec 10, I ordered 3 light bulb cameras which were intended as a Christmas gift for my husband. I received them on Dec 14. Sadly, my brother passed away during that time frame and the box got overlooked and forgotten about. I found the box yesterday and decided I would return it. I emailed them about how the process works but didn't receive a reply yet so since the 30-day return window was so close I decided to call them today. The person I spoke with said she would offer me 25% off if I want to keep them. I said I'd really rather return them. She said I could return them (I would have to pay the postage which I already knew) BUT there is no guarantee that when they receive the package I would receive a full refund. I let her know that the box had not even been opened and the items were unused and in the exact condition as I received them. She said my reason for return is not valid so she cannot guarantee a refund. Not sure what constitutes a "valid" reason but apparently a death in the family and all the chaos that comes with that, especially during the holidays, is not "valid". Shame on them. She then offered me 40% off which I reluctantly agreed to accept due to the fact that by returning them apparently it's their right to refund nothing. That's not exactly "returns accepted" if you ask me. This company will never get another ***** out of me and all I can say is "buyer beware". Don't fall for their empty promises.

• Review fromSandy M

  Date: 01/13/2023

  1 star
  Ordered 1 outdoor security camera, installed fine, started to down load the app. Needed a credit card, it rejected my card, tried my husband's, rejected also. Bank called said our cards head been hit 3 times totaling about 50 bucks within seconds. Had to cancel cards, called Dot Com Products, they will only refund if defective, said they've heard this conversation many times. Do not use this company!

• Review fromRuth R

  Date: 01/13/2023

  1 star
  Ordered the camera light bulb- I do not have the correct socket anywhere outside for this-Wanted to return..they would discount it and told me it would cost more to return it-will never order from them again-this is not right!

• Review fromArt C

  Date: 01/13/2023

  1 star
  Ordered 2 light bulb/cameras and found they would not work in our fixtures.Contacted Dot Com Products and got a LOT of pushback on obtaining a refund.Paid $9.95 for shipping when I ordered these -- and wound up spending an addt'l. $14.56 to ship these back.Did not see a credit from them after proof that they did receive them. Contacted our credit card company to dispute their charge(s) and did receive adjustment to our credit card from Capital One.They would have to chase down Dot Com Products to make things right on their end.Long story short ---- was a total waste of over $25.00 postage to receive and then return this junk?

• Review fromHazel M

  Date: 01/12/2023

  1 star
  This company is horrible who will not refund my money for products which was retuned to them.

• Review fromDavid B

  Date: 01/11/2023

  1 star
  Camera will not connect to Wi-Fi. Tried numerous times. No help from their customer service.

• Review fromBrian T

  Date: 01/11/2023

  5 stars
  A lot of great choices on the site. Would recommend it to my friends.

• Review fromRod H.

  Date: 01/11/2023

  1 star
  Purchased the security light bulb camera. Will not work with 5g wifi. Returned it for refund,been 6 weeks still no refund. This is a scam do not purchase

• Review fromfrank c

  Date: 01/10/2023

  5 stars
  If this works it will BE GREAT we will fine out soon if it doesn't work we will cancel

• Review fromRobin C

  Date: 01/09/2023

  5 stars
  Love the site. Lots of choices. Would recommend it to others.