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Business Profile

Online Retailer

EveryMarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for EveryMarket's headquarters and its corporate-owned locations. To view all corporate locations, see

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EveryMarket has 2 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an Ionic footbath machine on 11/13, their email confirmed receipt of order and showed the item being packed the same day. Their email said 5 to 10 day delivery. To date I have received nothing and their " contact us" section says it does not exist. Their contact number goes to voice mail which is full and cannot accept message. Do I have any recourse ? Thank you !

      Business Response

      Date: 12/02/2023

      Hi *****,

       

      We are so sorry to hear that you still have not received the product yet. in this case, I just help to issued a full refund for you, please wait for 2-5 business days for the bank to process the refund.

      we sincerely apologize this late shipment, and thank you for being patient with us and your understanding.

       

    • Initial Complaint

      Date:12/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 19th, 2023, order#************ was generated and paid for.
      The item ordered has not arrived at all. Tried contacting the seller and I've not received a response.
      The order totaled $1652.98 charged and reconciled. I need to know where the item is at. the latest update from Every Market is that it's being packed. The packing was dated September 20, 2023, at 10:01:17 AM. Here we are 12/02/2023 and nothing has been received nor a response to my inquiries.

      Business Response

      Date: 12/02/2023

      Hi ****,

       

      we are so sorry that you still have not received your order yet. in this case, a full refund just issued for  you. please wait for 2-5 business days for the transaction to be done.

      again we sincerely apologize for all the inconvenience and thank you for being patient with us.

       

       

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the **** Magnesium-8 oz Activation, two of them and I never received them but the money came out of my bank account on **********.

      Customer Answer

      Date: 12/01/2023

      I looked online and the product is selling a lot cheaper $18-55 dollar range. 

      Business Response

      Date: 12/02/2023

      Hi ****,

      We are so sorry that you still have not received your order yet. as requested, a full refund just issued. please wait for 2-5 business days for the money to be processed by the bank.

       

      Thank you for your patient and your understanding.

       

      Customer Answer

      Date: 12/04/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:11/30/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a carburetor from them on 11 24 23 for the price of *****. I have been checking on my order several times and it says it's being packed since 11 24 23 and today is 11 30 23. I have messaged them twice and tried calling no reply on any of them. The voice mail box is full. I made the purchase on my cell phone. When I try to track my order on a computer with email and order # the system says there is no order under either my email or order number.I would like to just get refund and never do any other business with them.

      Business Response

      Date: 12/01/2023

      Hi *****,

       

      We are so sorry that we did not pick up your phone call on time. and we apologize that the tracking information was not sent to you successfully.

      Here is the tracking information you may need for your order : ***********************************************************************************************************

      and its estimated delivery by:Dec 8 - Dec 13

      The product is in transit in ** now.

      We will let our customer service team to send you email about the tracking information today. Also, for any further question, please feel free to reach out to our customer service team through email: ****************************** we usually respond within12 business hours.

       

      Thank you for your patient and your understanding.


    • Initial Complaint

      Date:11/29/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted them via email on multiple occasions via email with no response or update. It shows the order placed on 11/7/23 and processed the same day with no update.

      Business Response

      Date: 11/30/2023

      Hi ****,

       

      we are so sorry to hear that you have not received  your product, in this case, a full refund was just issued, please wait for 2-5 business days for the transaction to be completed.

      also, we apologize that we do not receive any email from ,  ********************* can you please double check if you emailed to the correct customer service team ****************************** ?

       

      Thank you for being patient with us and your understanding. please feel free to let us know if you still have any question.

       

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      O ordered supplements that were supposedly in stock on 10/28/23. I have been checking the status and tracking the order since we have not received it yet. The status still says order being packed as of today 11/28/23. I have emailed 2x and get no response. I have called twice and get a recording the mailbox is full. Awful business awful customer service yet I have been charged $85. I want a refund.

      Business Response

      Date: 11/29/2023

      Hi *******,

       

      As we just responded through google, we are so sorry that our customer service team missed your message and the package is still not delivered yet. A full refund was just issued through your paypal.
      Again we sincerely apologize all the inconvenience and thank you for being patient with us!

    • Initial Complaint

      Date:11/27/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a mirror on Everymarket. The total was $32.84. The mirror that was sent to me was a completely different mirror and a much smaller one than in the description. I looked up the price of the mirror they sent me and it was around $18.00. I have tried to contact Everymarket for a refund but they will not respond. My order number is *************

      Business Response

      Date: 11/29/2023

      ** *********

       

      Thank you for contacting us, the return label is attached, please return the item accordingly and the refund will be issued as soon as we received the product.

      Our customer service team also send the return label to your email: ***************************, please check your inbox .

       

      Thank you for your coordination and your patient with us.

       

       

      Customer Answer

      Date: 11/29/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      ******** *****

    • Initial Complaint

      Date:11/22/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number EM20-6544958 .I have emailed Every Market twice and attempted numerous times to call the customer service number which is never answered and goes to a full mailbox. No response to my email.I placed my order on 11/11/23 and would like to know where it went.

      Business Response

      Date: 11/23/2023

      Hi ******,

      We believe our customer service team has response in time and as we mentioned, "the product you purchased is taking a little bit of time since the product is from our warehouse abroad. Once we receive it in our ******** warehouse, we will reship it to you as soon as possible. We will keep you posted once the tracking number is available. Standard International Shipping is ***** Business Days. " which should be noticed when the order was placed.

      I have attached the email records for your reference. also, the other attachment is for the tracking status for this batch of goods which is shipped from our ** warehouse to US warehouse, and you can find that it is in transit currently. the estimate arrival time is November, 27 2023, and we will be able to dispatch the product to you as soon as our US warehouse receive it.

      If you do not want to wait please let us know then we can cancel the order and issue a full refund.

       

      Thank you for your patient and your understanding.

       



      Customer Answer

      Date: 11/27/2023

      Complaint: 20905912

      I am rejecting this response because:
       when I order the product the delivery estimate was 7 business days, its a pain reliever and I would not order it if its a month of waiting time.

      I would like to cancel my order and get a full refund.



      Sincerely,

      *********************************

      Business Response

      Date: 11/28/2023

      Hi ****** ,

       

      Sure no problem, you can always request to cancel it before we ship it out.

      But in the first complain, you stated that "I have emailed Every Market twice", and  "No response to my email." your request is "I placed my order on 11/11/23 and would like to know where it went." so that is why we provided the email record between us, which we replied you Nov 20, 2023, 5:02?PM through email, on the same day we received your email request, and let you know where your package is, and let you know that your package is on the way to US since ******************* shipment and it takes up to 21 business days to arrive.

      If you would like to cancel it, you can just ********** us know and we surely can help to cancel the order.

      Your order is cancelled as requested and a full refund is issued. Please wait for 2-5 business days for the money to be process by paypal.  Please find attached as your reference.

       

       

      Customer Answer

      Date: 11/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 1x 2.4oz of Maison ******************************* baccarat rouge 540 extrait on November 12th, 2023. Upon receiving product I immediately opened it, VERY eager to receive product, I was very upset because I immediately noticed the perfumes front gold sticker was COMPLETELY off and it was sticking to the instruction book. So I inspected product and saw several minor discrepancies pointing to fake product as there is a lot of fakes for that product. I also can tell immediately by the smell of the product! It smells nothing like the real one and doesnt even last 2 minutes. I did try to email them twice on their return email stated on the website. Of course I never received any replies. My order number is EM20-8185973. Besides the whole front being completely off of the product, the gold has a ton of flaws vs the real one is very clean and sleek, and the batch number on the bottom of this one is fading and the real one its etched in very good and clean and it doesnt fade off(one of the photos attached shows an authentic one). I will attach photos of those few things. I had a welcome discount of 10% so after the 10% applied my total came to $189.23. Thats a bit high for a fake product that smells horrible. Please help me with this!

      Business Response

      Date: 11/21/2023

      Hi *****,

       

      We are so sorry for this issue, we are contacting the seller now for their product and we will try our best on our end to fix it.

      Meanwhile, a full refund has been issued, please find attached for your information. The refund will be processed by the bank in 2-5 business days.

      Please always feel free to contact our customer service for any issue : *******************************************************

       

       

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/4/23 I ordered 2 Nutricost Magnesium Glycinate for a total of $86.33. The plastic bubble wrap envelope came open at one end with no product inside. Order number EM20-7762130. I have emailed Every Market twice and attempted numerous times to call the customer service number which is never answered and goes to a full mailbox. No response to my email. I would like a refund. The phone number to customer service is ************.

      Business Response

      Date: 11/17/2023

      Hi *****,

       

      We are so sorry for the missing items in your package. we are contacting **** for this issue and we believe that the products were missing during the shipment.

      Meanwhile, we issued a full refund for your order, please find attached file for your information. Please wait for 2-5 business days for the refund to be processed on bank's end.

      Also, regarding the customer service, I sincerely apologize that you cannot reach out to us through phone calls. However, we do response every single email coming from our customers at our customer service email address: ****************************** Please double check if you emailed to the correct email address.

       

      Thank  you for your patient and your understanding.

       

      Customer Answer

      Date: 11/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      *************************************************

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