Complaints

This profile includes complaints for AAA Disposal Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA Disposal Service, Inc.

  PO Box 109 Oak Grove, MO 64075-0109

• 

  AAA Disposal Service, Inc.

  31103 E Blue Mills Rd Buckner, MO 64016-9111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for a Taco Bell location at **** ************ ***, Kansas City. There was a dumpster fire and we sought resolution with AAA Disposal Service, Inc. to get a replacement dumpster. They have been unresponsive, difficult to contact, and cannot commit to a date when they will replace the dumpster. This is a potential food safety issue, but they will not escalate the request.

  Business Response

  Date: 03/03/2025

  I do show that on Feb 11th we received an email about the fire in the dumpster and that it needed replaced.  On the 14th we received confirmation from you about the change out fee for the container.  Once we received that we wrote the container up to be replaced.  We have had several weather issues since that has prevented us from getting a lot of the container delivery/pickup completed resulting in a delay in containers being processed.  We are working on the backlog and do expect that it will deliver sometime this week, however, it is not something that is scheduled in advance so that office staff typically is not aware of until it is dispatched on that day.

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/8/24 at 7:30am AAA Disposal worker arrived to the property, untied balloons meant for disposal, and intentionally released the balloons into the air. Releasing the balloons into the air instead of proper disposal caused the balloons to become stuck in my tree branches. Intentionally disposal of garbage on my property. I received several different stories. In fact, stating that it was my fault for the worker’s actions. Refusing to be accountable. I reviewed 100’s (almost 1000) of complaints against AAA Disposal on Google and Yelp. The common factor is poor customer service and lack of reliable workers. Desired solution- You hired an employee that has no regard for others and their property. The right thing to do is remove the garbage that your employee intentionally put there. That’s the right thing to do!

  Business Response

  Date: 02/11/2025

  Unfortunately the balloons were not properly deflated and put into the can as they should have been, nor were they properly secured to something that would have prevented them from flying away once the can was opened.  We have received several stories from it being a neighbor calling in to the property owner or realtor calling in, both times stating it was in their tree.  The fault that our employee had as servicing the stop and not taking the necessary precautions to keep them from flying away and just assuming their were restrained.  While this was not intentional by our employee to set these free if they would have been properly disposed of by the owner of the balloons then they would not have been released and ended up in the tree.  

  Business Response

  Date: 02/18/2025

  There is no reason to continue back and froth's with this individual.  We have not really determined if we are taking to the customer or just an upset neighbor and common sense states that you would deflate balloons before you throw them away.  This was entrapment in all reality.  I am disappointed that BBB hasn't put a stop to her nonsense before this.

  Customer Answer

  Date: 02/20/2025

  Good morning,

  AAA has now became verbally abusive in their communication with me. This is an example of the customer service we receive when addressing issues.
  

  I’ve attached their rating per Google. 
  Horrible company and customer service. 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my trash out the night before and the day of pick up the wheels on my trash can was broken off by the trash men and when I called the about it they said they are not liable for it.

  Business Response

  Date: 01/28/2025

  *******

  I received your complaint regarding the wheels on your trash container.  Damage is a result of normal wear and tear which can be speed up by weather conditions.  We do as part of our first phone call as well as your welcome letter to clarify that if you are not using our container that we are not responsible for any damage to those containers.  We do provide for a minimal monthly rental fee a trash container that if it does become damaged we will repair or replace at no additional cost to you.  If you would like to add the rental on to your account please give our customer service a call and they will be happy to assist you with this, but we would not be covering the cost of the replacement or repair to your personal container.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice in the last month, AAA disposal has missed our trash pickup. When contacted the company will only state that they will pickup the following week. My neighbor and I are both physically handicapped and cannot move the bins. The former driver was walking the 15 feet from the road to get both homes as we are a duplex. We want the company to get the driver of the route now to pick up our trash! As a part of any settlement we need to have an owner, Holmbergs call us. We know that their USDOT number is ****** and that their business address is ****** ** **** **** ******* Missouri. Phone ************* We have made multiple attempts to rectify this, but the office personnel will not let us speak to a manager or owner.

  Business Response

  Date: 05/02/2024

  Mr. **********,

  I received your message.  I regret to inform you that Holmberg Hauling and AAA Disposal Services are two separate companies and that AAA Disposal is not a subsidiary of any other company.  But to address your concern, Independence is curb side only.  While we do have some drivers that will go to the house to pick up individuals trash when they are aware of disabilities when new drivers or subs are filling in they do not always have the information from the original driver.  I have have put a note on the file to indicate that you are disabled and that you are unable to bring the trash to the curb.  The current and future drivers should see this starting next week when they go to service your stop again.  The request for credit of $41.00 would not be processed at this time as neither miss was documented as a call in.  We ask that you give our customer service a call each time a miss happens.  When you call in please make sure that you are speaking with customer service about any service related issues or concerns, our owners have hired the customer service team to address these issues within the parameters that they have laid out for them to follow.  The number to call would be the ************ and remain on the line until the residential department picks up.  I do understand that this does not fully satisfy your complaint but rest assured that we have taken the steps to resolve this issue moving forward. 

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was signing up for a good reliable trash service. I originally them in February to try to set up. In February AAA service told me they would start picking up my trash the first week of March(Wed) Wednesday came, by noon , no one had came. I called the office they said they were still coming . By 3pm, I called again they said that the driver already came to work and left for the day. I told them my trash was still sitting out there. The lady started yelling and told me she would have a manager call me back. By 430 I had called the office and inquired about the No call back, and my trash. My concern was that as a new customer, I only had trash bags out & lived in front of a wooded area, that I was afraid animals would get to my bags. The lady told me that there was several complaints on ******** about AAA Disposal Trash Service. I told her I was not aware, that I just wanted my trash picked up. She told me to leave my bags out and she would have someone pick up the trash by the end of the week. No one came, it rained really bad, and an animal had got to all my trash. Trash was all over my yard. I called AAA, they started yelling at me again and hung up on me. I called back and told them to cancel this service due to them being unreliable and rude. Today (3/20) I noticed a AAA truck come by and stop in front of my house recorded by my camera. I thought it was strange because no one on my street has AAA . I called them and they said I have service with them. I told them no , that I canceled because they never picked up my trash and was nasty/ rude to me as a new customer. I asked her to please don’t charge me. She started raising her voice with me. I told her to please stop. And, that I should not be charged for a service I did not get and was canceled because they never picked up my trash. I disclosed to them when they did not pick up my trash and I called them canceling with them, that I went to another company. AAA please do not charge me anything!

  Business Response

  Date: 03/21/2024

  I do apologize that your experience was not to your satisfaction it does appear that we did make a few errors and I do apologize for that inconvenience.  I show that your account was set up the day before you were to start so it did not make the sheet as a new start on the correct day.  I did review the notes with the customer service reps you spoke with and I am sorry that you felt that they were yelling at you, by no means was that something that we would tolerate from any of our customer service representatives.  I do show that we did get it routed the following week which is why you did see our truck there to pick up and the lady you spoke with last did cancel the services.  Currently the service is canceled and you do not owe anything.  

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service with AAA in May of 2022. At this time (6/28/2023) they have failed to pick up the trash can from my home even after multiple phone calls asking that it be removed. They keep telling me I am on “a list” for pick up, however after a year of negligence I find that hard to believe.

  Business Response

  Date: 06/28/2023

  I do apologize that this has gone on for a year, we have had our fair share of issues much like other industries in finding good quality full time employees.  We have been working through the pick list as we have staff to do so concentrating in specific areas at a time.  I am not sure why this did not hit a previous list unless it was an oversight. I will try to get someone out there shortly to get this cart collected.  

  Business Response

  Date: 06/28/2023

  I do apologize that this has gone on for a year, we have had our fair share of issues much like other industries in finding good quality full time employees.  We have been working through the pick list as we have staff to do so concentrating in specific areas at a time.  I am not sure why this did not hit a previous list unless it was an oversight. I will try to get someone out there shortly to get this cart collected.  

  Customer Answer

  Date: 06/29/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  Regards,
  
  *********** *****

• Initial Complaint

  Date:06/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service over a year ago after they started constantly skipping my house. Since that time I have requested they pick up their trash bin a dozen times and each time I keep being told they will have someone out ina couple weeks because they are short handed but nobody ever shows up. Everytime I call I get an excuse as to why they can't pick it up. I have been fined by the city twice. It has become a neighborhood trash can at this point. Now I am getting ready to move and my soon to be old landlord wants to charge me for it as well. This is the worst company to do business with I have ever seen.

  Business Response

  Date: 06/01/2023

  I show that the account was locked for non-payment of $125.12 in June of 2022.  We do have the cart on a pick up list for collection when we are picking up in this area next.  Unfortunately this is not something that we have exact time frames on due to multiple variables.  I will put in a request to prioritize this as much as possible, however, it is requested that you place the container on the side of the house visible from the street until we are there to collect.  Please also contact the office to resolve the balance on the account our phone number is *************

  Customer Answer

  Date: 06/01/2023

  It's impossible for it to been canceled on your part in June 2022 because of non-payment. I canceled the service in in January 2022. I've had another company since then. So your records are inaccurate. I would request that you remove any and all records that show that I have a past due balance with you because that is not true. This is the reason why you have the rating that you do on this site. You continued billing me after I canceled the service with you, another issue I have confronted you over. That is an error on your part, not something that I'm liable for. Why would I continue to pay for service you stopped providing in December of 2021? At this point you're a dumpster is abandoned property. I request that you pick it up by the end of the week. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  ********** ********
  
  * ** ********* **** ******** ******** ******** ****** *******

  Business Response

  Date: 06/02/2023

  We will contact you directly to discuss the cancellation/locked.  Again we have the cart listed to be picked up, we have many carts that are still out there and due to shortages on both personal and equipment it has been a slow process to get carts delivered as well as picked up but we have made a lot of headway within the past quarter.

  Customer Answer

  Date: 06/02/2023

  There is nothing to discuss.You believe I owe you money for services you did not provide. Even if I did not cancel the services before June you stopped providing them in December, why would I pay for services you did not provide? All I want is the dumpster gone before I move at the end of the week. You literally have 1 week. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  ********** ******** * ** ********* **** ******** ******** ******** ****** *******

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not now or ever have been a customer. Someone dropped full trash bin on my curb. Have called numerous times over last 4 months to try and get them to pick up bin to no avail.

  Business Response

  Date: 03/07/2023

  I do apologize that you received a container at your location.  I am not sure why the individuals you spoke with did not properly pass the information along but I have done so and you should have this picked up shortly.  

  Customer Answer

  Date: 03/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Regards,
  ******* ***

• Initial Complaint

  Date:03/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this company for approximately 2 1/2 years now. Lately I’ve seen a decline in quality service.. Trash has been left on the curbside for 3 weeks now. When I contacted the company, they informed me that a new worker was on board and unintentionally missed the resident. The secretary responded by telling us that they would be sure to pick up trash the following week and she would note on account that there would be a double load (2 weeks) to pick up. Week 2-trash still on curb. Contacted office and I receive the same excuse. Week 3-once again the office was contacted. The secretary responded “they haven’t made it to your neighborhood yet”, needless to say I was infuriated since I had made an extra fee for a household item that needed to be hauled off. So here we are going on the 4th week of no trash service. This is insane and not to mention unprofessional. My next step will be CALL FOR ACTION : CHANNEL 4

  Business Response

  Date: 03/09/2023

  I do apologize that we have had quite a bit of inconsistency in our drivers on this route as of late but we are working very diligently to get this resolved so that our customers of ******* are happy with our service.  I appreciate you bearing with us through this rough time.

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA came on my property to get our trash can that I pay for, and they said they were taking it because I haven't paid for my service. I told them they have the wrong house. there were two workers, and one was on my property guarding my trash can, while the other guy was on the phone with the office. I told them multiple times that they need to get off my property and they wouldn't leave. They need to get all their ducks in a row before they just block me in my driveway and enter my property. I called the office to report the issue and she was rude. They came back to my property this morning and took my trash can and canceled my service.

  Business Response

  Date: 02/23/2023

  I received the complaint noted here and there are a few things.  

  First off I apologize that there was a mix up.  The previous tenants of your residence had our service and there was a pick up order on their account to collect the can.  The person that started your service did not go into the old account and remove the pick up order and follow that through unfortunately with us being so far behind this particular part of our business we are collecting it several months after you started the service.  The individuals that were there to pick up were in the process of resolving the matter when they called the office and they were instructed to leave the can, until you called and cancelled your service with the customer service rep, shortly after their conversation.  Due to the threatening manner that you engaged with our staff we did go ahead and retrieve that container today so that we did not continue to cause further ill will.  If the cancellation was made in error I do further apologize for this if you would like to continue service with our company you would just need to call the office to re-establish the service.