Business Profile
Auto Service Contract Companies
Lariat Automotive Group, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Auto Service Contract Companies.
Reviews
Customer Review Ratings
1.74/5 stars
Average of 65 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNolan B
Date: 06/27/2025
1 starNolan B
Date: 06/27/2025
Lariat Automotive is one of the sketchiest companies Ive ever dealt with. They bombarded us with multiple phone calls daily every single day trying to get payment, when wed paid already.Their **** were aggressively rude, talked over us constantly, and refused to answer basic questions. When we finally caved and asked to cancel, they told us to write a letter yes, an actual letter and gave us a random persons name to address it to but wouldnt provide their job title. What kind of legitimate company operates like that?Save yourself the stress and stay far away from these people. Do yourself a favor: dont pick up the phone, dont respond to the mail, and absolutely do not give them a dollar.Lariat Automotive Group, LLC
Date: 06/30/2025
To Whom it May Concern,
We apologize for any inconvenience caused by the correspondence and procedures related to your policy not aligning with your expectations. You are correct that there were a few calls made to Mr. Bogumill, which typically occur when a payment is missed to prevent any lapse in coverage and to discuss available options. In March, Mr. Bogumill requested a change of the due date to the 15th, and we accommodated this by placing a deferment on the account as per his request. He also asked for a follow-up call on the next due date, which was set for May 8, 2025. On May 28, 2025, someone contacted us regarding the account and requested its cancellation. The agent complied with this request, then she demanded for a full refund.
The agent advised the refund would be prorated, but that the policy states under Section X. Page 16, “If You cancel this Contract within the first thirty (30) days from the Effective Date of this Contract, you shall be entitled to a full refund of all monies collected on Your account. This refund shall be paid to You by the Selling Agent. You may cancel this Contract within the first thirty (30) days by contacting the Seller at the telephone number listed on the Application Page, or in writing. After thirty (30) days, You must send any requests to cancel this Contract to Us in writing.”
We appreciate your understanding of your policy's terms and conditions, and we regret any disagreement you may have. Your account has been canceled, and we have removed you from all future mailing and advertising lists following our previous communications regarding your request. As for my identification at Lariat Automotive Group, I am the Director of Operations, a title that was provided during your cancellation call to ensure the letter reached the appropriate individual. Your refund will be pro-rated and processed within 45 days of your request. If you have further questions, you may contact us at 1-888-230-3311. Thank you for your feedback.Review fromZelal M
Date: 05/28/2025
1 starZelal M
Date: 05/28/2025
They are scammers and will not refund you for a fake policyLariat Automotive Group, LLC
Date: 05/29/2025
We regret to hear about your experience. Unfortunately, we are unable to find an account associated with the name ***** *********** or the email address ******************* and the zip code does not locate an account match either. As a result, we are unable to assist you at this time. If you would like to address this issue further, please reach out to us at **************. Thank you for your feedback.Review fromDede A
Date: 04/11/2025
1 starDede A
Date: 04/11/2025
Please never go here or waste your money with them!! Theyll lie about all this great coverage just to get you paying. Then its impossible to get the policy cancelled I wanted it gone the first 30 days and they forced and said my dealership says I need it when in reality never did no legal documents saying that. And they will for real argue with you call you stupid for trying to make a better decision and go somewhere else. Ive been trying to get my pro rated refund Ive talked to atleast 6 different people all rude and argumentative and no help with telling me what I need only one guy helped when I lied and acted like a customer wanting a policyLariat Automotive Group, LLC
Date: 04/17/2025
To Whom It May Concern,We regret to hear about your experience and appreciate your feedback. However, we are unable to find any records associated with your name, zip code, or email as mentioned in your review. If you would like assistance, please reach out to our customer service at **************. Thank you, and we hope you have a wonderful day.Review fromZana T.
Date: 11/27/2024
1 starZana T.
Date: 11/27/2024
This is a complaint. when I first bought my car this summer, I got a paper in the mail that demanded me to set up a plan to help my car be protected and I set it up because I thought that would be the right thing to do, wrong. I been paying for this plan for a few months now and finally realized that its a waste of money and now I am want a refund. I never even got it use it, and if I were to there is still money you have to pay even when your paying for the plan in whole anyways. you shouldnt have to spend a ***** when your already putting so much into it!Lariat Automotive Group, LLC
Date: 12/21/2024
To Whom It May Concern, On August 23, 2024, you reached out to us regarding the Redline coverage for your 2019 KIA ****** Our activation specialist provided a comprehensive explanation of the coverage you were considering and addressed all your inquiries thoroughly. It is important to clarify that there was no pressure from our side to proceed with the contract; you were also informed that cancellation was an option available to you at any time. When you decided to cancel the policy on October 21, 2024, the cancellation was processed as requested, but unfortunately, there was no refund available due to time after your 30-day monetary guarantee. You were advised that your final payment was completed on September 23, 2024, and that you didnt need to make the payment for October.Although the coverage was not utilized during the two months it was active, it is essential to understand that any form of insurance operates on the principle of risk management, where payments are made to safeguard against potential future issues with your vehicle. Any policy can continue to be paid for without being utilized. This ensures that coverage is readily available when it becomes necessary. Your policy included a $100 deductible, which would have been applicable in the event of a repair. Your monthly premium was slightly over $100, structured to be paid over a period of 23 months for a total of four years of coverage. Regrettably, at this time, we are unable to issue a refund. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team at **************. Your understanding of this concern is highly valued and want to thank you for your time, ******* ******Review fromZolboo T
Date: 11/13/2024
1 starZolboo T
Date: 11/13/2024
These people mailed me about my car warranty saying its expired and making it seem like I needed it and was urgent. I say that because it says things like URGENT and TIME SENSITIVE or something like that. But I wouldve been fine without it, I only got it thinking I needed it because of the mail that I got and the sales agent saying that it was a good deal. I told the sales agent that I dont know much about cars, so he guides me through the process. Nowhere throughout the process did he ask me if I had a salvaged title. I didnt even know what that was to be honest, again really dont know anything about cars or the different kind of titles. The sales agent then sold me a warranty that doesnt apply to salvaged titles. He didnt ask me if I had one, he shouldve, then he couldve sold me the right warranty. I found out once I tried to use it and found out nothing is covered. I called to ask for a refund, a **** named ******(I think) answered and was surprised that the sales agent didnt ask me because she told me they were supposed to ask if my car was a salvaged title. I asked for a refund and they wont give me a full refund, only a prorated refund even though the warranty wasnt applicable nor could I even use it. ****** was cool tho, she really did try to help. But the next **** ****** (supervisor I think) was nasty, she told me it was 100% my responsibility and that its my fault that I didnt mention my car has a salvaged title. Which I kind of get. But the first **** told me the sales agents are supposed to ask if the cars are salvaged title, while ****** basically said s**** that, its youre fault and its not the fault of the company. I asked ****** during our convo that wouldnt it be fair to say that its not common knowledge for a good number of people to not know if theyre car is a salvaged title or not. She agreed, then after a little while proceeded to tell me why theyre not at fault and its %100 my fault. This company is predatory and *****.Lariat Automotive Group, LLC
Date: 11/22/2024
To Whom it May Concern,I would like to start by saying that we sincerely apologize that you are unhappy with the outcome on the type of refund you will be receiving. You received one of our mail advertisements referring to our coverage plans, and the notice you received refers to your factory coverage on your ****** Outback, which states it was expired at 5 years, and this is why we would have mailed it out to you. It would then indicate verbiage based on being clear that we are unable to cover any major preexisting conditions which our plans do not cover. This is so customers are unable to set up a coverage with a current repair needed on the car to eliminate a future concern due to it not being covered but then attempting to the claim anyway. If you would have been fine without the coverage, you could have declined the offer given to you when you called initially. Your vehicle identification number didnt indicate a salvage title was present in the system, so it didnt notify the agent to ask. When he asked if there were any issues with the car itself you stated the Rear Auto Brake System may have an issue later but was later verified in the conversation that it would not be covered on the Powertrain Gold Plan you purchased nor was there a light on, so the agent proceeded with the offer.When you tried to make a claim on your car and informed us at about the same time, it was discovered that you had a salvaged title and that's when we were also informed. You were made aware that the ****** Outback you bought had a salvaged title when you purchased it from the dealership. You were informed by customer service that the refund would be prorated at this time, and while it is understandable that you were not happy with the response, no one here spoke to you in a way that implied who was at fault. In addition, we will waive the $100 cancellation fee because of the circumstances.Although we value a consumers opinion, stating that we are predatory seems undependable based off the prorated refund decision made to you is only due to us abiding by the terms of the contract and doesnt seem to be a proper term based on what we offer in our coverage plans, but this decision is what we are able to offer you at this time. We would like to refer you to the terms of your contract regarding a salvaged title. If you have questions regarding this matter, please contact customer service at **************.Thank youReview fromBecky G
Date: 11/05/2024
1 starBecky G
Date: 11/05/2024
One of the customer service representatives hung up on me in the middle of speaking. Absolutely ridiculous company. Also make sure you for sure cancel your warranty because they will do everything in their power to keep your money and try to keep you under them.Lariat Automotive Group, LLC
Date: 11/06/2024
To Whom it May Concern,Although I would like to address your concerns, I apologize, but we do not have an account matching any of the materials provided in your review. We do not refuse to cancel anyone's account here, however we do try to see if there is anything we can do to retain your business rather than lose it. If you would like to contact customer service at ************** to resolve this as soon as possible we would greatly appreciate it otherwise, I would like to thank you for your time.Review fromTori G
Date: 08/05/2024
1 starTori G
Date: 08/05/2024
**************** never answers and they make canceling your policy a million times harder than it should be.Lariat Automotive Group, LLC
Date: 08/07/2024
To Whom it May ************* on the review of the concerns to be addressed you did call our customer service department five different times which you held anywhere from 28 seconds to 2 minutes and 37 seconds and then were disconnecting the call before anyone could answer, so unfortunately when you were calling back you were placed back in the beginning of the queue, so we apologize you weren't able to hold. You were able to successfully cancel on your 5th call which was completed within 4 minutes and 19 seconds so we are perplexed on what this review would be pertaining to, but your account is canceled and you will be receiving the reimbursement as stated on August 5, 2024, within 7-10 business days. Thank you.Review fromVacanarat T
Date: 07/18/2024
1 starVacanarat T
Date: 07/18/2024
These people are complete scammers I called a bunch of times trying to use my policy and they keep sending me over to a voice prompt saying they are available. I tried canceling same thing.Lariat Automotive Group, LLC
Date: 07/23/2024
To Whom it May *********** contacted our company to obtain information on the information you received in the mail. The representative went over what we were able to offer you regarding extended coverage on your 2015 ********** Passat. He explained you may take your vehicle back to the dealership if you prefer for all your repairs or any repair facility of your choice. You discussed numbers for payments and agreed to set up the coverage. You were told there was a waiting period of 30 days and ***** miles and you attempted to use the service on day number 16. You did call in to cancel with customer service and the activations department advised you that customer service could help you out with that, however the agent informed you of the number ************** and that they were closed between 12:30PM-1:30PM for lunch and you proceeded called at 12:32PM, 12:33PM, 12:34PM, 12:36PM, & 12:38PM. Of all those times customer service wasnt open during their lunch break. Even the Lunch prompt tells you when we reopen the phones. There was no refusing of cancellation. We will cancel and refund your account in full in the amount of $50 out of $201 of your down payment. We apologize this coverage does not cover preexisting conditions. Thank you for your time.Review fromMichael B
Date: 07/16/2024
1 starMichael B
Date: 07/16/2024
Don't ever sign up with company!!!!Terrible customer services. On Oct. 2021 I purchased a car and was contracted by Lariat Automotive Group and accepted the warranty. Time goes after paying ******* into contracted they called and say that was paid up and I still coverage to use on my warranty. So on July 11, 2024, I called Lariat Automotive Group to see if I could get repairs done on my vehicle and so they transferred me to customer service and I put on hold for about 30 to 35 minutes then was disconnected at this point I would like refund tried dealing with the *** this fraud scam stuff.Lariat Automotive Group, LLC
Date: 07/20/2024
To Whom it May ********** sincerely apologize that you felt terrible about the service that you received. It appears all the correspondence you are referring to in your review is through Royal ******************************** and claims department and not Lariat Automotive Group. You contacted us per phone and purchased a policy for your 2012 ******** on November 20, 2020. Your total contract price was $3,530.00 and at this time you are entitled to your prorated refund with an early termination. Upon investigating the phone number ************ provided at the time of inception and found that there were no calls made to Lariat Automotive Group on or past February 21, 2022, from that number. We also contacted the ******************** claims department requesting all claims requests and phone calls associated with your contract number CNR002704. It was reported by ********************s Claims department that no claims have been filed. They did however state you called in and spoke to a representative in customer service on July 5, 2022, but not regarding any claim, and no other phone calls after that from the same number listed previously. If you have any further questions regarding this matter, please contact our customer service department at **************. Thank you.Review fromBenjamin C
Date: 07/08/2024
1 starBenjamin C
Date: 07/08/2024
I tried to cancel my policy after being lied to that they were the ones I originally had my policy with from my dealership, and got put on hold and hung up on, This is definitely a scam and Im trying to get my money back now.Lariat Automotive Group, LLC
Date: 07/10/2024
To Whom it May *********** contacted us by phone to set up coverage on June 10, 2024, indicating to our activations specialist that you had coverage you previously set up and after careful consideration with the information provided to you with what we were able to offer, you chose to go with our plan instead of the one you previously had. As a company we will never deny someone to set up a policy with us if that is what the consumer chooses to do. We also do not demand you keep our policy either. You called in on June 24, 2024; to confirm the monthly payment plan and amount and we havent heard from you since then. Although this is a competitive 3rd party contract industry, we dont fault you or any other consumer if they choose to cancel their account either. If you would have given us the opportunity, we would have gladly cancelled you out as we are now with this being your first cancel request to date. To confirm your concerns with a cancel request we investigated all calls from the number ************ and did find you attempted to call in to customer service on July 8, 2024, but didnt hold long enough for anyone to answer and then submitted your fallacious review. We will be sending your full refund by honoring the call-in on July 8, 2024, due to you being within your 30-day review period. Thank you for your time.
Lariat Automotive Group, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.