Reviews

Review Details

• Review frommary j

  Date: 08/22/2022

  5 stars

  mary j

  Date: 08/22/2022

  I love this company!!! Everyone is so perfessional and very helpful.

  Lariat Automotive Group, LLC

  Date: 08/24/2022

  We really do appreciate your kind words and happy to help any time you need it!

• Review fromMarvin H

  Date: 08/22/2022

  5 stars

  Marvin H

  Date: 08/22/2022

  I purchased my coverage from Lariat Automotive Group in July 2021 and of course with all the bad reviews I was leery, however reviews are only opinions mostly from people who seem to not even started a policy with them or recently cancelled one. But, I strongly feel they need to be given credit when due and as of August 2022 I finally needed them to come in clutch for me and did just that. The policy they sold me not only paid for my new transmission, but also paid for the 6 days of rental service which I then ONLY came out of pocket $209 ($100 deductible/taxes) they paid out $3987. I am blown away at how smooth my process was and the customer service department at ********************** was glad to walk me through each step when I called. Thank you and pleasure doing business with you all. Great teamwork there!

  Lariat Automotive Group, LLC

  Date: 10/05/2022

  We greatly appreciate your response and thank you for believing in us and giving us the chance to help you with your claim. We really do value your business with us here at Lariat Automotive Group ************, Thank you.

• Review fromMindy H

  Date: 08/19/2022

  1 star

  Mindy H

  Date: 08/19/2022

  So scammy. I have a family member in law enforcement and she says the things you get in the mail DO NOT call.

  Lariat Automotive Group, LLC

  Date: 08/22/2022

  I apologize you feel that way as we do offer a very good service to our consumers on their vehicles. It is totally fine you do not want our services as we can't make anyone purchase anything they do not wish to. We also want to thank you for your kind opinion and hope you have a better day. If you need anything in the future please do not hesitate to call, but only if you are completely interested in the services we offer. Thank you, ***************************

• Review fromQuinn Z

  Date: 08/04/2022

  1 star

  Quinn Z

  Date: 08/04/2022

  Scummy
  Just bought my first car a few months ago and got their card in the
  mail. Or I should say I got a card in the mail. The name Lariat
  Automotive was nowhere on it. Gave them a call and they tell me about
  their coverage. First person I talked to was nice, but I said I had a
  budget to keep. Get transferred to the supervisor because I guess I
  wasn't saying yes fast enough. This guy, in one of the most monotone
  voices you've heard since Star Trek's Data, runs through all the numbers
  and all the things that can go wrong and how great of a deal it is,
  felt like he was just trying to get me to say 'yes' to make him stop,
  totally cutting me off from saying anything about my situation or really
  saying anything at all, and then when I finally cut him off and tell
  him that he's running through all these things I don't need, he makes
  fun of me for not keeping up with him. And then I call him on that, and
  he says I'm slow for not understanding that's not what he's doing.
  Either completely ignorant of what he's saying, or deliberately
  difficult. And I don't know which is worse. Maybe he was just having a
  bad day or is having life problems, but it was honestly embarrassing.
  I'd hate to have my mother, or any family member, speak with someone
  like this about anything important. Just really an awful experience with
  that supervisor. The clerk was great. But the supervisor was as scummy
  as they come.

  Lariat Automotive Group, LLC

  Date: 08/16/2022

  Hello, I am terribly sorry that your experience with us may have been unpleasant. We do not tolerate that type of behavior at our company when handling consumers, and would like to be able to review the call as they are all recorded for quality assurance. Unfortunately the name you provided does not pull up an open file at all to even show a conversation. I have sent you an email to the email address you provided asking for some additional information so we might be able to get this resolved. Again, I apologize for any inconvenience. Thank you, ***************************, Director of Client Relations.

• Review fromMary B

  Date: 08/02/2022

  1 star

  Mary B

  Date: 08/02/2022

  I called to cancel my policy after finding out I already have a policy through my dealership. I was placed on a 15 minute hold after trying to be convinced to keep my policy. I hung up and attempted to call back with no luck. Is canceling a policy not a simple fix? Why am I being placed on hold. It was more than easy to call someone and set up my warranty but to call & cancel I'm given the run arounds! Makes no sense

  Lariat Automotive Group, LLC

  Date: 08/10/2022

  **************, I apologize that your experience was as bad as you felt it was, but after further reviewing the phone calls with yourself and our customer service department, you spoke with the first representative for 4 minutes before she placed you on hold to get you cancelled out per your request, you show in our system you hung up on hold right at 5 minutes. After you disconnected the call you were called right back by our cancellation department where you received not only confirmation that your coverage was cancelled, but also that we refunded your account in full, as advised you would have the full refund returned within 3-5 business days. Also looking at the length of your sales call was 25 minutes and no hold time so I'm not sure where you held for 15 minutes, but either way your account is now closed. I hope that makes sense and if you have any other questions please don't hesitate to give us a call. Thank you.