Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Systems & Services Technologies

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

• 

  NCO Financial Systems, Inc.

  113 W. Milwaukee St Janesville, WI 53545

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account# ********  This was a borrow and grow loan originally through ****** who later sold it to sst. Agreement total was 2700, 1350 borrowed and 1350 for a locked savings account. The contract through ****** stated that as long as my 1350 borrowed was paid I could cancel the savings account. When sold to SST the Agreement was supposed to remain the same however when I requested to cancel the saving portion since I paid off what I borrowed I was told they don't do that. Now sst has closed my account with a balance about to go in collections and have bad remarks on my credit report and this balance was not part of the loan but the savings portion which was never money borrowed. My total account balance is higher than it should be due to fees and interest that was accumulated due to thier breach of contract.

  Business Response

  Date: 10/03/2023

  Please see attached response.

  Business Response

  Date: 10/05/2023

  Our records reflect that on November 19, 2021, Amber Orr entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,700.00 with ********** ********** ***., doing business as ****** (“******”) and funded by Cross River Bank. According to the Contract, *** *** agreed to make 59 bi-weekly payments of $60.00, beginning on December 10, 2021, with one final payment of $33.01.  This was a loan for $2,700.00.  As a New Jersey Chartered, FDIC insured bank, Cross River Bank (“Bank”) offers credit products through its strategic marketplace lending platform partners, including ******, pursuant to its bank charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and regulations. ****** assists in processing credit applications and services the accounts on an ongoing basis on behalf of, and with direct oversight by, the Bank.  A portion of the Loan funds were deposited in a Savings Account held by Cross River Bank. On or about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST.  Notice of this transfer is prominently displayed on their website, **********. The Savings Account created as part of the loan transaction has remained at all times with Cross River Bank.   The terms and conditions of *** ***’s Loan Account remain unchanged and the Savings Account at Cross River Bank remained open.    The Account came to SST with a balance of $1,759.02.  *** *** made seven payments totaling $660.00 with SST since the transfer. On August 31, 2023, the Account charged off with a balance of $1,414.73.  In accordance with the terms of the Contract, the Savings funds of $1,414.20 were applied to pay down the Loan balance. 

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding to another complaint made, was able to have savings to pay off loan balance but there is over payment. Asked when I recieved the amount and was told that it will take 30 days. Unacceptable, the money use to pay is from the savings and which mean the money is good there shouldn't be a problem. I should receive the over payments in the next week. NOT 30 days later. I had to make payments until the saving was release the pay off the loan off. Now I am suffering and force to wait for the over payment that was made. That should had already been reimbursed by now.

  Business Response

  Date: 09/27/2023

  Please see attached response.

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into this contract on 02/13/2022
  5/17/2023 I paid off my SeedFi borrow&grow loan, original amount $3,000 they gave me 750.00 upfront and the other 2250.00 they put into a savings account that supposed to be released after 5 days when the total loan is paid off. Our loans had been taken over by SST (SeedFi sold loans to them in Dec) and that terms would remain the same with SST . Originally it was promised that the savings would be made available within 5 days of payoff; after talking to their customer service they're saying that when the savings is available i will receive an email with an option to go to their website to initiate the transfer of my funds from the savings account to my account, they are now saying 22 days until they give me access to my account? This isnt right and a direct violation of contract signed. I would like to have my money made accessible to me in the original time frame. The time frame that I contractually agreed to. That was the reason i paid it off early because i need the money asap to be able to pay some past due bills.

  Business Response

  Date: 06/05/2023

  Please see attached response.

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on February 10, 2022, Frederick *****, entered into and signed for a SeedFi
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with McBurberod
  Financial, Inc., doing business as SeedFi (“SeedFi”) and funded by ***** ***** ***** According to
  the Contract, Mr. ***** agreed to make 36 bi-weekly payments of $100.00, beginning on February 25,
  2022, with one final payment of $98.21.
  As a New Jersey Chartered, FDIC insured bank, Cross River Bank (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
  about December 5, 2022, SeedFi transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, SeedFi.com. The Savings Account created as part of
  the loan transaction has remained at all times with Cross River Bank.
  The terms and conditions of Mr. *****’s Loan Account remain unchanged and the Savings Account at
  Cross River Bank remained open. Once the Loan balance was paid, SST notified Cross River Bank to
  release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
  $2,256.73, were released to Mr. ***** on June 2, 2023.

  Customer Answer

  Date: 06/06/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ********* *****

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took a loan from Eloan.com. In December of 2022, the loan was transferred to SST. The first issue was making payment through a web portal which is not named after the company which collects payment. The second issue was misinformation given by their representatives. The third, is the inconvenience of their site in general.
  
  I had a spotless payment history with Eloan.com and since December, there have been two late payments filed to the credit bureaus regarding this account.
  
  After speaking to several representatives and a supervisor named **** ***** * am of the belief, this company is a scam company that renames itself after their legitimacy is proven questionable. The supervisor was rude and showed no empathy for the short comings associated with their payment process.
  
  The consumers were told, all things were supposed to remain the same after the transition. This is not the case. The payment system is subpar and the customer service is deplorable.

  Business Response

  Date: 06/07/2023

  *** ** ****
  
  ****** ******
  *** ** ******* ****** ****
  **** **** ******** ***** ***
  ****** ***** ** *****
  
  *** **** * ******** * ***** ****** **
  
  Dear Ms. *******
  
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  On July 22, 2019, ***** *****r, signed a Loan Agreement & Promissory Note (“the Contract”)
  financing $4,400.00 for a Signature Loan. According to the Contract, Mr. ****** agreed to make 48
  monthly payments of $132.80, beginning on August 24, 2019. On or about December 10, 2022, the
  Account was assigned to SST for servicing and a Welcome Letter advising of the change was sent to
  the mailing address on Account file. Within the Welcome Letter, instructions about making payments
  online through *************** were specified to each customer.
  
  Mr. ******’s Account was due for the November 25, 2022 payment in the amount of $132.80 at the
  time of transfer. SST spoke with Mr. ****** on December 30, 2022 and advised of Account status.
  Mr. ****** set up a one-time payment via debit card in the amount of $265.60, which took care of the
  November and December 25, 2022 payments, bringing the Account due for the January 25, 2023
  payment. Mr. ****** failed to make the January 25, 2023 payment until February 20, 2023 via
  ***************, bringing the Account due for February 25, 2023, which was not made until April 4,
  2023. The March 25, 2023 payment was made on April 20, 2023 via accountinfo.com, however, it was
  returned on April 27, 2023 due to Insufficient Funds and an NSF letter was mailed to advise.
  
  On May 12, 2023, SST contacted Mr. ****** and set up a payment via debit card in the amount of
  $132.80 to take care of the March 25, 2023 payment. The Account was also marked as Do Not Call per
  Mr. ******’s request.
  
  On May 17, 2023, Mr. ****** contacted SST and was advised of his Account status. Mr. ****** set
  up a payment via debit card in the amount of $132.80 which took care of the April 25, 2023 payment.
  
  The Account is currently past due for the May 25, 2023 payment in the amount of $132.80.
  
  
  ________________________________________________________________________________________________________
  ***** ** ********** ****** ******* ****** **** ******* *** ******** **** ******** **
  ******* ******** **** *** ***** ***** ******* ** **********
  ************** ******** ** *** **** *** ******* ** **********
  ******** ******** **** ******* ** *** ******* ** **********
  ******** ******* **** **** ********** ***** *********
  **** * ** *
  
  
  There are no known issues with SST’s website, accountinfo.com. SST does offer other payment
  methods such as ***** ***** ******* ****** **** ***** ******* *** ***** *** ***, regular mail
  and overnight.
  
  SST reports accurate information at the end of each month to the three major ****** ******** ********
  ******** *** ***** ******
  
  If Mr. ****** has any further questions or concerns, he may contact SST Customer Service directly at
  ***** *********
  
  Very truly yours,
  
  
  * ***** *******
  ********** *******
  Systems & Services Technologies, Inc.
  
  

  Customer Answer

  Date: 06/07/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********* 
  
  
  
  ********** ********
   
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  ***** ****** **

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -I did a loan through SeedFi, now SST / Alorica (these con artists keep hiding)
  The loan was set up so I receive 1500 up front with another 2500 locked.
  Locked meaning that I have the option to make payments towards the locked amount and
  then receive it when I pay that off.
  I paid off the 1500 within two months and declined wanting to continue with the other part since
  this company had already proven itself to be shady.
  
  -One day they took the entire remaining amount out of my bank with no permission or authorization.
  
  -I thought it was bad enough they stole my money, but now my credit report shows I owe them money,
  far more than even the locked amount I declined wanting.
  
  -SeedFi denies responsibility and sent me to a company called SST which took over loans from SeedFi,
  and upon research from Trust Pilot to the BBB, SST has a reputation of conning people. They continually threaten
  me and harrass me even though I owe them nothing.

  Business Response

  Date: 05/23/2023

  **** ******* **** ***** ** ** **** **** ******* *** ** *********
  ** *** **** ** ******** *** ******* **********
  *** ******* ** **********
  ********************************************************************************************************
  ***** ** ********** ****** ******* ****** **** ******* *** ******** **** ******** **
  ******* ******** **** *** ***** ***** ******* ** **********
  ************** ******** ** *** **** *** ******* ** **********
  ******** ******** **** ******* ** *** ******* ** **********
  ******** ******* **** **** ********** ***** ********
  *** *** ****
  ****** ******
  *** ** ******* ****** ****
  **** **** ******** ***** ***
  ****** ***** ** *****
  *** **** * ******** * ****** *******
  **** *** *******
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on April 19, 2022, Andrew ******* entered into and signed for a SeedFi
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with McBurberod
  Financial, Inc., doing business as SeedFi (“SeedFi”) and funded by ***** ***** ****. According to
  the Contract, Mr. ******* agreed to make 54 bi-weekly payments of $100.00, beginning on May 13,
  2022, with one final payment of $35.66.
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, SeedFi transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, SeedFi.com. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of Mr. ********* Loan Account remain unchanged and the Savings Account
  at ***** ***** **** remained open.
  Per the terms of Mr. ********* Contract, he promised to pay the sum of the Loan principal of
  $4,000.00. Mr. ******* understood that he cannot withdraw and will not have access to the money or
  any other money in his Savings Account, and he cannot make any deposits into his Savings Account
  until the loan is paid in full.
  Page 2 of 2
  Mr. ******* is showing past due for $900.00, plus the current payment of $100.00, for a total due of
  $1,000.00. Mr. ******* has not made any payments with SST since the transfer.
  Mr. ********* account has been marked as “Cease and Desist” for phone only as of March 14, 2023.
  SST has only contacted Mr. ******* since then as follow-up to the emails he’s sent.
  SST reports accurate account information at the end of each month to the three major credit bureaus,
  ******** ******** *** ***** ******
  If Mr. ******* has any further questions or concerns, he may contact SST Customer Service directly at
  ***** *********
  **** ***** ******
  * ***** *******
  ********** *******
  Systems & Services Technologies,
  

  Customer Answer

  Date: 05/23/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because:

   

  This company, SST, has become notorious for deflecting their scam onto other companies.

  There are numerous complaints and experiences for the same issue, all over Reddit and other forms. 
  This time it is a company I have never even heard of during this nightmare. 

  I really need help, their scam is ruining my life and credit. 
  
  
  
  
  ********
  
  ****** *******

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a personal loan with the company ELoan for $6000. Everything was going great, never missed a payment. Then ELoan sells its loans to SST for servicing and I have to now pay SST except that I had no way to know this because I cant access my account, I cant view my payments or log in, and because they had an incorrect mailing address I received NO PAPERWORK showing the transition from ELoan to SST. I then recieve a notification on all my credit monitoring services that my ELoan loan was closed out and paid off. Fast forward 2 months and now I receive a notification saying there is a new loan (SST/ELoan) and I am delinquent on 1 payment which of course was because SST chose to report to credit bureau and it dropped my score by over 50 points. Why wouldn't they report that they are taking over for ELoan BEFORE reporting missed payments? If they did then I would have known to pay SST and never would have missed any payments. I reached out to SST immediately and made my account current the same day I saw my credit report. SST refused to remove the credit mark even after admitting to never sending me any account transfer documentation and admitted that they had many many ELoan customers who had issues transitioning to SST. I NEVER miss payments and have exceptional payment history. It was only because of the sloppy transfer from ELoan to SST servicing my loan that this missed payment occurred. All I want is that blemish removed from credit report, I have tried to plead my case to SST and they flat out refuse to help me and don't care about the harm they cause even when they are partially responsible.

  Business Response

  Date: 05/23/2023

  **** ******* **** ***** ** ** **** **** ******* *** ** *********
  ** *** **** ** ******** *** ******* **********
  *** ******* ** **********
  ________________________________________________________________________________________________________
  ***** ** ********** ****** ******* ****** **** ******* *** ******** **** ******** **
  ******* ******** **** *** ***** ***** ******* ** **********
  ************** ******** ** *** **** *** ******* ** **********
  ******** ******** **** ******* ** *** ******* ** **********
  ******** ******* **** **** ********** ***** ********
  *** *** ****
  ****** ******
  *** ** ******* ****** ****
  **** **** ******** ***** ***
  ****** ***** ** *****
  *** **** * ******** * *********** *******
  **** *** *******
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  On February 19, 2021, *********** ******* entered into and signed a Loan Agreement & Promissory
  Note (“the Contract”) financing $6,000.00 for an Unsecured Personal Loan. According to the Contract,
  Mr. ******* agreed to make 36 monthly payments of $203.47, beginning on March 24, 2021. On or
  about December 10, 2022, the Account was assigned to SST for servicing and a Welcome letter advising
  of the change was sent to the mailing address on Account file.
  Mr. ******* was set up on electronic funds transfer (EFT) for his minimum monthly payments of
  $203.47 until March 3, 2023 when the February 27, 2023 payment was returned because Mr. *******
  directed his bank to stop payment (“R08 Payment Stopped”). SST sent an Insufficient Funds letter via
  mail to advise of the returned payment.
  SST tried to contact Mr. ******* via phone and mail on several different occasions with no response.
  SST received returned mail on March 20, 2023 for the mailing address on file. The mailing address on
  the Account was marked as a “bad address” to prevent further correspondence going out to the wrong
  address.
  On April 20, 2023 SST spoke with Mr. ******* and advised him of the Account status. Mr. *******
  went online via accountinfo.com and made a payment of $203.47 which took care of the February 27,
  2023 payment that was returned, bringing the account due for the March 27, 2023 payment.
  On April 21, 2023, Mr. ******* called in and set up another payment via checking account for $213.64
  for the March 27, 2023 payment. Mr. ******* updated his account information, including his mailing
  address.
  Page 2 of 2
  As a courtesy, due to the transition of servicer, SST did not start reporting to the three major credit
  bureaus, Equifax, Experian and Trans Union, until April 2023 for the prior month. Review of the
  Account confirms SST reported accurate account information. SST is unable to assist with the request
  to remove accurate account information.
  If Mr. ******* has any further questions or concerns, he may contact SST Customer Service directly at
  ***** *********
  **** ***** ******
  ** ***** *******
  ********** *******
  ******* * ******** ************

  Customer Answer

  Date: 05/23/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because: the transfer of servicer was not properly communicated which led to a missed payment which I remedied as soon as I verified the validity of SST as servicer. I should not be penalized with a delinquent payment on my credit report. 
  
  
  
  ********
  
  *********** *******

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of May 2, 2023, I contacted SST to talk about my account balance, we originally started with **** ***s borrow and grow program. Basically, they gave us $750 upfront we agreed to pay $75 bi-weekly until paid off, then they would unlock the money that we were approved for ($1800) and we could have that in our account, Well we paid the $750 back and we just wanted to end the loan, because we more than paid back what they actually gave us. The operator said no, you owe the whole balance of $1800 and if you don't pay it off the account will go to collections, and accrue late fees. I said how about you just take the money from the :savings: and apply it to the loan we already paid what we borrowed. I asked to speak to a supervisor and ALL of them were in meetings and could not be disturbed. I want to terminate this contract. Why should we pay for something we do not have, and from the complaints on this site people are paying off and not getting their money, which is scary. It's not a small sum of money, This business needs to be exposed. According to the terms and conditions we can terminate at any time, ****** said transferring to SST that the terms and conditions were not going to change, but they have we can't terminate. All I want is to cancel, we paid more than what we were given, why pay a loan we haven't received.

  Business Response

  Date: 05/09/2023

  Our records reflect that on July 30, 2022, **** ******* entered into and signed for a ****** Borrow &
  Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,625.00 with ********** *********,
  Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
  Mr. ******* agreed to make 45 bi-weekly payments of $75.00, beginning on August 19, 2022, with
  one final payment of $17.61.
  As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its ****
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the ****.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
  about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, **********. The Savings Account created as part of
  the loan transaction has remained at all times with ***** ***** ****.
  The terms and conditions of *** ********* Loan Account remain unchanged and his Savings Account
  at ***** ***** **** remains open. Once his Loan balance is paid, SST will notify ***** ***** ****
  to release the Savings Account funds.
  

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same story as everyone else. I got a loan through SeedFi who then sold my loan to SST. I made all payments on time and paid the loan off several weeks ago and was told my savings funds would be available 15 business days later-that’s different. Fifteen days passed, I had made a few confirmation phone calls in the meantime, and was told to enter my bank information on the SST website to start the transfer is the savings funds owed to me and got a confirmation statement saying my funds would be transferred within 3 days and if they weren’t to call back. Guess what? No money after three days so I call and the lady tells me it’s “processing” and to wait another day. Waited another day and called again. Same story. No money still and just got an email saying my loan was paid off and to call to transfer my savings to my bank. Called and the lady said I shouldn’t have to call and to disregard that and that the savings transfer was still processing. Still no money and it’s been well beyond the dates promised so here I am as well as the Attorney General’s office.

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I acquired a loan from a company called SeedFi in May 2022,. The loan is $6,000, with a $2,000 savings account, which means that I owe only $4,000 and an APR of 22.92%. I paid $100 every other week. I paid to Seedfi $1,200. Seedfi never reported my account to credit bureaux. Seedfi sold my account to SST. the change was not easy because at first I did not have an account number and was not able to sign up. finally I managed to sign up, but must say that their Web-site is constantly down, and when it works I generally have to login several times before being able to make a payment. I have paid $1000 to SST as well. This means that I have paid so far $2200 to this company. Recently, on April 14, SST appeared on my credit report reporting a single late payment of $100 and a balance of $5,070. I am filing this complaint because this company is malevolent. They only reported the late payment in February 2023, without any of the ontime payments I made. They also do not take into account their Web-site malfunctioning which caused me to make a payment a few days late. I had to file a dispute to credit bureaus to force them to mark my account as current. This is unacceptable. I am also concerned that there is not mention of the savings account of $2000, and which accrues very little interest, if any, interest.

  Business Response

  Date: 05/05/2023

  **** ******* **** ***** ** ** **** **** ******* *** ** *********
  ** *** **** ** ******** *** ******* **********
  *** ******* ** **********
  ***********************************_____________________________________________________________________
  ***** ** ********** ****** ******* ****** **** ******* *** ******** **** ******** **
  ******* ******** **** *** ***** ***** ******* ** **********
  ************** ******** ** *** **** *** ******* ** **********
  ******** ******** **** ******* ** *** ******* ** **********
  ******** ******* **** **** ********** ***** ********
  *** ** ****
  ****** ******
  *** ** ******* ****** ****
  **** **** ******** ***** ***
  ****** ***** ** *****
  *** **** * ******** * ******** ************
  **** *** *******
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on May 3, 2022, ******** ************ entered into and signed for a SeedFi
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $6,000.00 with **********
  Financial, Inc., doing business as SeedFi (“SeedFi”) and funded by Cross River Bank. According to
  the Contract, Ms. ************ agreed to make 86 bi-weekly payments of $100.00, beginning on May
  25, 2022, with one final payment of $41.96.
  As a New Jersey Chartered, FDIC insured bank, Cross River Bank (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including SeedFi, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. SeedFi assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  A portion of the Loan funds were deposited in a Savings Account held by Cross River Bank. On or
  about December 5, 2022, SeedFi transferred servicing of the Loan Accounts to SST. Notice of this
  transfer is prominently displayed on their website, SeedFi.com. The Savings Account created as part of
  the loan transaction has remained at all times with Cross River Bank.
  The terms and conditions of Ms. ************’ Loan Account remain unchanged and her Savings
  Account at Cross River Bank remains open. Once her Loan balance is paid, SST will notify Cross
  River Bank to release the Savings Account funds.
  Page 2 of 2
  Ms. ************* Loan Account is past due $200.00 and is also due for the current payment of
  $100.00, for a total due of $300.00. Her last payment was made on April 18, 2023 for $100.00.
  If Ms. ************ has any further questions or concerns, she may contact SST Customer Service
  directly at ***** *********
  **** ***** ******
  * ***** *******
  ********** *******
  ******* * ******** *************
  

  Customer Answer

  Date: 05/06/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because I cannot pay through the Web-site, it is down, so that I cannot verify my history. I had to go through all my checkbooks and have noticed a payment I made for $200 to SST on January 8, 2023, that I do not know where it was withdrawn from because I cannot find it on my bank account. I am continuing to search on my credit cards, but I believe that this is a payment I made in good faith and that was not processed properly from SST's Web-site (attached).

  When I email SST customer support regarding the Web-site being down, they do not respond (attached).

  I think that SST should acknowledge their faulty Web-site 

  With Seedfi, I had a perfect payment history (attached) because their Web-site was easy to use. 

  Please remove the late from m credit report, it is negatively affecting my credit while I am trying to pay on time in good faith.

  ***** ****
  
  ******** ************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was transferred to SST from ****** without my knowledge. Once it was transferred, i became aware that late fees that were supposedly attached the account but i didn't know because ****** never mentioned them or requested them. After reading through my contract, i confirmed that i owed but I ALSO confirmed that all late fee charges were supposed to be added to my savings account and disbursed with the rest of the savings account once the remaining balance was paid off. I called and confirmed this with an SST agent prior to closing my account on 03/15/2023.
  
  On 04/10/2023, My Savings balance was deposited into my account totaling $1504. On 04/11/2023 I contacted SST and informed them that i received the savings portion but did not receive the refunded late fees. The agent told me to call back in 48 hours. I called again on 04/14/2023, and was once again told to call back in 48 hours because they were waiting for a response from ******. The agent claimed that they are only providing the customer service and ****** is still in control of the loan. I called again on 04/20/2023, and was once again told to call back in 48 hours, but the agent (who was extremely rude) also said that I most likely wouldn't be getting the refunded late fees because they were included with the savings fund, which is not true. I contacted ****** on 04/20/2023 and was informed that they have nothing to do with the account, and they can't provide any information because SST is control of all of the information.
  
  If I do not receive the refund, that is a clear and blatant breach of contract and it's over a small amount. I would like my money refunded immediately.

  Business Response

  Date: 05/05/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention.  Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner.   Our records reflect that on April 21, 2022, ******* ****** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,000.00 with ********** *********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract, Mr. ****** agreed to make 34 bi-weekly payments of $70.00, beginning on May 6, 2022, with one final payment of $57.50.    As a New Jersey Chartered, FDIC insured ****, ***** ***** **** (“****”) offers credit products through its strategic marketplace lending platform partners, including ******, pursuant to its **** charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The **** originates such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and regulations. ****** assists in processing credit applications and services the accounts on an ongoing basis on behalf of, and with direct oversight by, the ****.  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST.  Notice of this transfer is prominently displayed on their website, *********** The Savings Account created as part of the loan transaction has remained at all times with ***** ***** ****.   The terms and conditions of *** ******’s Loan Account remained unchanged and his Savings Account at ***** ***** **** remained open.  Once his Loan balance was paid, SST notified ***** ***** **** to release the Savings Account funds.  It is SST’s understanding that the funds, in the amount of $1,504.44, were released to him on April 6, 2023.