Business Profile

Collections Agencies

Systems & Services Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

Customer Complaint:
This business profile reflects national complaint activity

Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

451 total complaints in the last 3 years.
168 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/27/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called and paid the loan off in FULL on 2/14/23, they took the funds from my account. This is a loan where they put $2,000 in a savings account for me, that is supposed to be released to be within 10 days of me paying the load in full (at the time of the loan, I only received half of the loan, the other half went into the savings account). On 2/17/23 I checked my account, they pulled an additional payment. I called back. They next customer service rep I spoke with said the first rep had not cancelled by auto payments. He did this, then had me talk to a manager who refunded my payment they took. I got a bill this week for my account saying I owed that payment plus interest. I called, spoke to another rep. They never applied the overpayment they took on the 17th, but did take the refund out of my final payment on the 14th - showing that I never actually paid it off. In fact they showed that they refunded me on 2/3/23 in my transaction history online. I spent over an hour on the phone today 2/27/23 with several support people, never a manager and no one can figure out where my 2/17/23 payment went. I sent them a copy of my bank records, showing the payment was removed from my account. They now say it could take up to a week to sort it out, or get a call back. They will not release my $2,000 until they figure it out either. I have proof I paid it in full, and that they took the extra money. I sent it to them twice now (that is how they refunded it). They are holding more of my money. I had to pay the $2000 to get the $2000 back, since it was part of the loan agreement. I want them to hold up there end of the agreement of the loan contract, it should not take this long to fullfill it.
Business Response
Date: 03/08/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on June 8, 2022, ******* *** entered into and signed for a ****** Borrow &
Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with ********** *********,
Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
*** *** agreed to make 72 bi-weekly payments of $80.00, beginning on June 24, 2022, with one final
payment of $18.68.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ***** Loan Account remained unchanged and her Savings Account at
***** ***** **** remained open. *** *** was setup on recurring debit for her bi-weekly payments
with the last payment posting on February 3, 2023. On February 14, 2023. *** *** made a payment in
the amount of $3,351.24 to bring the account to a zero balance.
On February 17, 2023 *** *** called in and requested the recurring debit to be cancelled as well as
the $80.00 payment to be refunded that was drafted on the same day. SST cancelled the recurring debit
and on February 24, 2023, refunded the $80.00 back to *** ***** account per her request, leaving a
balance of $80.33 still due on the account. On March 2, 2023, *** *** went online via
*************** and made a payment in the amount of $81.29 to pay the Account in full.
Once her Loan balance is marked closed paid, SST will notify ***** ***** **** to release the Savings
Account funds to *** *** within 14 business days to bank account ending in **** per her request.
If *** *** has any further questions or concerns, he/she may contact SST Customer Service directly
Customer Answer
Date: 03/08/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: 19503823

I am rejecting this response because: the amount they refunded is a payment they took on 2/17/23 after the account was paid in full. They never posted that payment to my account. They refunded my payment on 2/3/23 (which they also took from my account before the account was paid I. Full). I have attempted to call them several times. They say my account is still pending closure as they are waiting on funds from my bank for the final payment I made on 3/2/23 for 81.11 (the final payment they refunded me initially that is an overpayment), I spoke with them today and they are still waiting - while my bank sent these funds on 3/3/23 I was told then when I called on 3/2/23 that they would escalate the funds (ona a recorded call) that it would take 7 days today 3/8/23 when I called it still shows pending the funds, and once they get the funds will take 22 days to get my funds sent to me from my savings the first guy I talked to who hung up on me said the 81.11 was interest and said I still owed it, and it had nothing to do with my refund they issued. The second person assured me a manager would call me back by 3pm today - no phone call at all- so calling gets me no where they don’t answer me and have a different reason for the reason I had to pay and when I will get my funds. I also see others have had the same issues with this company . I have also emailed them all the documents, the reps tell me they can’t see the emails only managers can, and yet I can never speak to a manager. Regards,

******* **
Business Response
Date: 03/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Per our previous response of March 8, 2023, we’ve indicated that on June 8, 2022, ******* *** entered
into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing
$4,000.00 with ********** ********** Inc., doing business as ****** (“******”) and funded by *****
***** ****. According to the Contract, *** *** agreed to make 72 bi-weekly payments of $80.00,
beginning on June 24, 2022, with one final payment of $18.68.
The terms and conditions of *** ***’s Loan Account remain unchanged and her Savings Account at
***** ***** **** remains open with a balance of $2,005.79 as of January 12, 2023. *** *** was
setup on recurring debit for her bi-weekly payments with the last payment posting on February 3,
2023. On February 14, 2023. *** *** made a payment in the amount of $3,351.24 to bring the
account to a zero balance.
On February 17, 2023 *** *** called in and requested the recurring debit to be cancelled as well as
the $80.00 payment to be refunded that was drafted on the same day. SST cancelled the recurring debit
and on February 24, 2023, refunded the $80.00 back to *** ***’s account per her request, leaving a
balance of $80.33 still due on the account. On March 2, 2023, *** *** went online via
*************** and made a payment in the amount of $81.29 to pay the Account in full.
Once her Loan balance is marked closed paid, SST will notify ***** ***** **** to release the Savings
If *** *** has any further questions or concerns, he/she may contact SST Customer Service directly
Customer Answer
Date: 03/20/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: I have called several times, i have sent proof of all payments paid (and the refund) and the screen shots of the reversals they made incorrectly) and the payment I made to once again clear the account up. I received one call back, that my phone marked as out of country and there for I did not pick up (why would I ask this is supposed to be a company from the USA). I have gotten a different reason for my overpayment every time I call, from it being Interest that still owed to, my payment being NSF, to they never pulled a payment to there is confusion from the accounts being sold from ******, and my favorite as this is a debt collection. This was a loan that I voluntarily took out, not a debt collection. I have been hung up almost every time I call. It is not 3/20/23 and as of Friday 3/17/23 my account per the rep I spoke too showed a zero balance, but was still showing as opened with payments due and she didn’t know why. She emailed. Supervisor and put a “trace” on my savings account and told me if I didn’t hear anything back by the 27th of March to call back. That at this time there was nothing she could do. I have attached every payment I made to ******, and every payment I made to sst in this rejection. Including all refunds as you can see I have overpaid. I have paid a total $4792.53, and if you follow all the payments and refunds there is 1 extra payment. At this point the $80 is a small point, the biggest point is my account has been yet to be marked closed and they are still holding my savings account, one rep even claimed that my bank has yet to send the funds, I have verified with my bank those funds were sent when they left my bank account. They don’t hold the funds and not send them to the other financial institution, and had they been returned for some reason from the other bank I would have been notified and the funds would have been returned to my account. Hard to believe 2 weeks later and my account is still not closed.

Regards,

******* ***
Initial Complaint
Date:02/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I like many of the other recent complaints on this page took a loan with another company who then sold my loan to SST. I paid off my loan almost a month ago and still have not received my $651 that is owed. I’ve called multiple times to find out where my money is and I was told last week “sometime this week.” It’s past their window of 15-20 days during which I should have received my money. The only acceptable solution is to get my money immediately.
Business Response
Date: 03/03/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on April 18, 2022, Nicole King entered into and signed for a ****** Borrow &
Grow Plan, Savings-Secured Loan (“the Contract”); financing $1,300.00 with ********** **********
Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
*** **** agreed to make 40 bi-weekly payments of $40.00, beginning on May 6, 2022, with one final
payment of $13.52.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ****’s Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
$651.93, were released to her on February 27, 2023.
Customer Answer
Date: 03/03/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********

I am rejecting this response because: This company needs to make this right. I was told that I would receive my money during a particular time frame and that did not happen. I called and repeatedly asked for a manager only to be denied and basically laughed at. This company is terrible and needs to be held accountable. I incurred late fees because they withheld money that was rightfully mine.

A class action lawsuit should be filed against this company.

Regards,

****** ****
Business Response
Date: 03/07/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Per our previous response of March 3, 2023, our records reflect that on April 18, 2022, ****** ****
entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”);
financing $1,300.00 with ********** ********** ***., doing business as ****** (“******”) and funded
by ***** ***** ****. According to the Contract, *** **** agreed to make 40 bi-weekly payments of
$40.00, beginning on May 6, 2022, with one final payment of $13.52.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ****’s Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. *** **** paid off her Account on February 3, 2023. SST allows
at least 14 days to make sure payments clear. Once her Loan balance was paid and cleared, SST
notified ***** ***** **** to release the Savings Account funds. It is SST’s understanding that the
funds, in the amount of $651.93, were released to her on February 27, 2023, to bank account ending in
9687.
If *** **** has not received her funds, she should notify SST immediately so we may track her
deposit and get corrected for her.
We do apologize for any confusion this business transfer has caused.
Customer Answer
Date: 03/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: They have offered no compensation or actual resolution to my problem.

Regards,

****** ****
Initial Complaint
Date:02/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a borrow and grow loan and savings plan with ****** which was transferred to SST. Account number ********.

I have completed a full payoff of this loan, and would like to know exactly when my savings will be transferred to me. I called SST, and struggled a bit to understand what I was told, something to do with 22 days but I would like a more exact timeline as I am owed over $1500.

I would also like to make sure no further automatic payments will be taken. Please get back to me.
Business Response
Date: 03/01/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on March 9, 2021, ***** ***** entered into and signed for a ****** Borrow &
Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with ********** *********,
Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
*** ***** agreed to make 59 bi-weekly payments of $70.00, beginning on March 26, 2021, with one
final payment of $11.13.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** *****’s Loan Account remain unchanged and his Savings Account at
***** ***** **** remained open. Once his Loan balance is paid, SST allows 14 days to ensure the
payment clears. Once the payment clears, SST will then notify ***** ***** **** to release the Savings
Account funds to the bank account *** ***** requested.
If *** ***** has any further questions or concerns, he may contact SST Customer Service directly
Customer Answer
Date: 03/08/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: It has now been over the 14 days that you stated - can you confirm the payment has been released and sent to me?
Regards,

***** *****
Business Response
Date: 03/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
As previously stated in our response of March 1, 2023, our records reflect that on March 9, 2021,
***** ***** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the
Contract”); financing $3,000.00 with ********** *********, Inc., doing business as ****** (“******”)
and funded by ***** ***** ****. According to the Contract, *** ***** agreed to make 59 bi-weekly
payments of $70.00, beginning on March 26, 2021, with one final payment of $11.13.
The terms and conditions of *** *****’s Loan Account remain unchanged and his Savings Account at
***** ***** **** remained open. *** *****’s last payment was made on February 22, 2023, in the
amount of $749.06. SST has notified ***** ***** **** to release the Savings Account funds. It is
SST’s understanding that the funds, in the amount of $1,504.55, were released to *** ***** on
March 13, 2023.
If *** ***** has any further questions or concerns, he may contact SST Customer Service directly
Customer Answer
Date: 03/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:02/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a loan with this business and paid it off early. I was given a payoff amount, which I complied with. The payoff amount was too high so I ended up overpaying by $81.32 and asked three times (two via email and one via phone call on 15 Feb 2023) for my refund. I was told the refund would be processed within 1-2 business days and deposited back into my checking account. As of today, 23 Feb, that has not happened and they still have my money. I'm having no luck getting my money refunded, with the interest they owe me, and need assistance.
Business Response
Date: 03/23/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
We’ve completed our initial review of the account in question and found the following:
*** ***** signed an Installment Loan Agreement for a Signature Loan with ************** ******** ****
***** *** **** through ************ *** on August 25, 2022, financing $2,200.00. *** *****’s
Account was transferred to System and Services Technologies, Inc. (SST), as servicer on the Account
on August 25, 2022, and a welcome letter was sent to advise her of the transfer.
*** ***** paid her Account in full on February 10, 2023, in the amount of $1,295.91, which resulted in
an overpayment of the Account by $81.32. SST allows fifteen days before sending out refunds to insure
that the final payment clears. SST requested a refund be sent to *** ***** on February 24, 2023. The
refund was sent via check on February 27, 2023, in the amount of $81.32. SST confirmed the check for
$81.32 was cashed on March 10, 2023.
If *** ***** has any further questions or concerns, she may contact SST Customer Service directly.
Initial Complaint
Date:02/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 1st, I paid off my borrow and grow personal loan that originated through ******. I was told it would take 14 days for me to receive my savings from this loan. On the 14th day I was then advised the funds were set to be released the following day and it would take up to 3 business days to hit my account. I still have not received my funds after allowing the requested timeframe to pass to receive my savings. I have tried to call this company only to get hung up on, or advised that my savings should be in my account.
Business Response
Date: 03/01/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on September 5, 2022, ****** ****** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $5,750.00.00 with
********** ********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****.
According to the Contract, *** ****** agreed to make 96 bi-weekly payments of $90.00, beginning
on September 23, 2022, with one final payment of $44.13.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of Ms. Hodges’ Loan Account remained unchanged and her Savings
Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
amount of $4,509.56, were released to her on February 27, 2023.
If *** ****** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I borrowed approximately $700 from ****** and was supposed to pay an additional $2300 into a savings account that I would get back at the end. I have paid more than $700 and need to not pay into savings account as my mom died and I can’t afford to pay $100 a month just to get it back later. They referred me to ****** who referred me back to SST. They are also reporting me to credit bureaus as delinquent when they’ve been deducting $100 monthly so I can’t be delinquent if they’ve been taking it out. ****** told me when I took out loan I could cancel and business will not honor and is just taking money to give back to me and I can’t afford it. I just want to cancel savings account asap and they refuse to help. Thanks
Business Response
Date: 03/07/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on May 7, 2022, ******* ******* entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******* agreed to make 18 monthly payments of $200.00, beginning on May 22,
2022, with one final payment of $143.51.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** *******’ Loan Account remain unchanged and her Savings Account
at ***** ***** **** remains open with a balance of $2,256.55 as of January 12, 2023. Once her Loan
balance is paid, SST will notify ***** ***** **** to release the Savings Account funds.
*** ******* has made two $100.00 payments with SST since the transfer. The Account is showing
past due for $300.00; current due of $100.00 plus $15.00 in late fees as assessed by the prior servicer,
for a total due of $415.00. SST has not assessed any fees nor is it credit reporting at this time.
If *** ******* has any further questions or concerns, she may contact SST Customer Service
Customer Answer
Date: 03/08/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: The business is reporting me to the credit bureaus as late. I have also been making payments as auto withdrawals for months. I cannot go into bankruptcy for a loan I never got more for and will not continue to pay when I am not able to pay my utilities or have enough food for the month. My mom died leaving me to pay a rent of almost $2000 a month by myself. I told ****** I could not continue to pay them and then they sold the loan without telling this company I could not make the payments.

Regards,

******* *******
Business Response
Date: 03/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
In our prior response of March 7, 2023, we stated that on May 7, 2022, ******* ******* entered into
and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing
$3,000.00 with ********** ********** ****, doing business as ****** (“******”) and funded by *****
***** ****. According to the Contract, *** ******* agreed to make 18 monthly payments of $200.00,
beginning on May 22, 2022, with one final payment of $143.51.
The terms and conditions of *** *******’ Loan Account remain unchanged and her Savings Account
at ***** ***** **** remains open with a balance of $2,256.55 as of January 12, 2023. Once her Loan
balance is paid, SST will notify ***** ***** **** to release the Savings Account funds.
*** ******* has made two $100.00 payments with SST since the transfer. The Account is showing
past due for $300.00; current due of $100.00 plus $15.00 in late fees as assessed by the prior servicer,
for a total due of $415.00. Please note that SST has not assessed any fees nor is it credit reporting at
this time.
If *** ******* has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:02/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was acquired by SST and I was assured the the terms of my agreement would not change and the money I had in my savings fund would be issued to me within 10 days of final payment in the form of a paper check. I made my final payment January 7, 2023. Which cleared on January 9, 2023. I called SST the week of January 9, 2023 to make sure that they received the final payment. The agent that I spoke to assured me that they had and that I would receive my payment on schedule. I called SST again the following week to make sure that everything was in order and things were moving forward. The agent told me that everything was fine and moving forward. I called again on January 25, 2023 because another payment of $100 was withdrawn from my bank account even though I had already made the final payment. At that time they informed me that they couldn’t close my account because they had to issue a refund for the payment the took out on January 20, 2023. They said that once the refund was received they could close the account and issue the check for my savings fund. I called again on January 31, 2023. At that time they told me that they could close the account and put my bank account information on the account for tracking and issue the money from my savings fund. I gave them my bank account information and verified it with them. They told me from this point it would take 2-3 weeks to receive the funds. I waited until February 17, 2023. I called again to find out what happened to my deposit because I still had not received it. They took my account information a second time. I verified it again. They told me because it was already in the system that the deposit would hit my account by February 21, 2022. He also told me to call them that day to let them know if I had received the funds to my account. I did not receive the deposit. I called them again to find out what was happening with my funds. The initial agent hung up on me. I called again and spoke to a different agent who said that because they just entered my bank account information and tracking information on February 17, 2022 that I would have to wait another 22 business days in order to receive my funds. I explained to the agent everything that I had been through for the last month and a half and that I need my funds. I asked to speak to a supervisor and they told me that they would make a note for someone to contact me.
Business Response
Date: 03/01/2023
Please see attached response.We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on July 25, 2021, ********* ******** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
*********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******** agreed to make 37 bi-weekly payments of $100.00, beginning on August 20,
2021, with one final payment of $29.29.

As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ********’s Loan Account remained unchanged and her Savings
Account at ***** ***** **** remained open. Once her Loan balance was paid, the Savings Account
funds in the amount of $2,256.81 were released to her on February 27, 2023.
If *** ******** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:02/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE HAD AN ACCOUNT WITYH THEM FOR OVER 2 YEARS, MADE THE PAYMENT ON TIME EVERY OTHER FRIDAY AND HAD NO ISSUES WHEN IT WAS OWNED BY SOFI, NOW NEW OWNERS AND IVE CALLED TWICE TO SET UP AUTOMATIC PAYMENT AND THEY ARE NOT TAKING IT OUT AND NOW CHARGING ME LATE FEES. I AM NOT THE ONLY ONE THEY DO THIS TOO ACCORDING TO THE COMMENTS. ACCOUNT NUMBER ********
Business Response
Date: 02/28/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on June 14, 2022, ***** **** entered into and signed for a ****** Borrow &
Grow Plan, Savings-Secured Loan (“the Contract”); financing $8,000.00 with ********** *********,
Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
*** **** agreed to make 94 bi-weekly payments of $120.00, beginning on July 8, 2022, with one final
payment of $53.97.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the Accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ****’s Loan Account remain unchanged and her Savings Account at
***** ***** **** remains open.
*** **** has been setup on electronic funds transfer (EFT) since the Account was transferred to SST
to service. The Account has been current until her January 20, 2023 payment in the amount of $120.00,
which was returned on January 31, 2023 due to insufficient funds. SST sent an NSF letter to advise
SST spoke with *** **** on February 2, 2023 and advised her of the returned payment. *** ****
advised she would call back and pay later. *** **** has yet to make up the returned payment and
continues to run behind each month.
*** **** has made five payments with SST. The Account is past due for the February 17, 2023
payment of $120 plus the current due of $120.00, for a total due of $240.00. SST has not assessed any
fees nor is it credit reporting at this time.
The next payment to be automatically deducted from *** ****’s Account is set for March 3, 2023 for
$120.00.
If *** **** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a loan 6/12/22 for $7,000. I received my funding of $3500 and $3500 went into savings. I made my regular payments by auto pay until 2/7/23 when I paid off the balance of $6176.52. On 2/16/22 the automatic payment still came out of my account. I called and spoke with *** ******* who told me my refund would be within days after I got her to realize I owed no money. I called back on 2/17/23 and ******** told me it would be 7-10 days before they could refund me. Both reps seemed confused as to why I needed a refund and I am concerned I will not receive my refund of $120.00
I have uploaded the PDF showing payments
Business Response
Date: 03/01/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on June 12, 2022, ******* ****** entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $7,000.00 with **********
********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ****** agreed to make 86 bi-weekly payments of $120.00, beginning on July 7, 2022,
with one final payment of $102.28.

As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******’s Loan Account remained unchanged. On February 7, 2022,
*** ****** set up a onetime payment of $6,176.52 to pay the Account in full. However, she also had a
recurring debit of $120.00 that transferred over from ******, which drafted on February 16, 2023.
SST has cancelled the recurring debit payment as of February 21, 2023 and refunded the payment of
$120.00 on February 28, 2023, back to *** ******’s debit card.
Once her Loan balance was paid, SST notified ***** ***** **** to release the Savings Account funds.
It is SST’s understanding that the funds, in the amount of $3,510.23, were released to her on
February 27, 2023.

If *** ****** has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 03/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:02/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is bad at buying up loans from other companies and not following their contracts. Online they have a rating of 1.3. I paid my loan off which had a savings plan of $2000 along with other people I see and they haven't paid me my funds. Hard to get hold of wrong number and keep telling everyone 14 days for funds. They are not paying interest on money held. I'm getting my funds back from my bank
Business Response
Date: 03/03/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on March 24, 2022, Bradley Costello entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $6,000.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******** agreed to make 45 monthly payments of $200.00, beginning on
May 3, 2022, with one final payment of $108.28.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ********’s Loan Account remain unchanged and his Savings Account
at ***** ***** **** remains open.
*** ******** paid his Account in full on February 3, 2023 for $5,530.12. However, on February 23,
2023, *** ********’s payment was returned due to an R07 “Authorization Revoke”. Since the payment
was returned, the Account still shows as an active balance due of $5,328.52. This returned payment
has prevented the Saving Account funds from being released. SST sent an NSF letter to *** ******** to
advise.
*** ******** is due for the February 3, 2023 payment of $200.00 plus the current due of $200.00, for a
total due of $400.00.
If *** ******** has any further questions or concerns, he may contact SST Customer Service directly
Customer Answer
Date: 03/03/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: This company was a pay and grow plan. I pay off the account and can withdraw my savings. This company had no intent on giving me my savings as was verified by others who had the same issue. You won't give back my saving so you don't get your funds back. I called and called and always give me a runaround. No wonder they have a 1.3 out of 5. Poor customer service. Can't get much lower
Regards,
******* ********
Business Response
Date: 03/07/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
As previously stated in our response of March 3, 2023, our records reflect that on March 24, 2022,
Bradley Costello entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan
(“the Contract”); financing $6,000.00 with ********** ********** ***., doing business as ******
(“******”) and funded by ***** ***** ****. According to the Contract, *** ******** agreed to make
45 monthly payments of $200.00, beginning on May 3, 2022, with one final payment of $108.28.
The terms and conditions of *** ********’s Loan Account remain unchanged and his Savings Account
at ***** ***** **** remains open.
*** ******** paid his Account in full on February 3, 2023 with a payment of $5,530.12. However, on
February 23, 2023, *** ********’s payment was returned due to an R07 “Authorization Revoke”.
Since the payment was returned, the Account still shows as an active balance due of $5,328.52. This
returned payment has prevented the Saving Account funds from being released. SST sent an NSF letter
to *** ******** to advise. If *** ******** would like to resubmit his payoff payment, then once it
clears, SST could notify ***** ***** **** to release his savings funds.
Because of the returned payoff payment, *** ******** is past due for $400.00 plus the current due of
$200.00, for a total due of $600.00.
*** ********’s Savings Account remains with ***** ***** **** and has a balance of $2,005.84 as of
January 12, 2023. Once the loan has been paid in full, SST will notify ***** ***** **** to release the
funds into a bank account of *** ********’s choosing.
If *** ******** has any further questions or concerns, he may contact SST Customer Service directly
Customer Answer
Date: 03/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: This company had their chance. I am not the only one complaining about their funds. For the past 2 months you have had nothing but complaint
after complaint about people not getting their funds and then trying to figure out how to sue you. Your company made no attempt to give my funds back and time after time that I called
I was given reason after reason and after seeing all the complaints your company I had the chance to get my funds and called my bank and told them the situation and they got my
funds back to me. If you want to come to an agreement, I take my savings and give you back your funds and call it done. I don't want anything on my credit report because I will
fight you on that one too. Up to you.

Regards,

******* ********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Systems & Services Technologies is NOT a BBB Accredited Business.