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Collections Agencies

Systems & Services Technologies

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Important information

Customer Complaint:
This business profile reflects national complaint activity

Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

451 total complaints in the last 3 years.
168 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My loan from **** ** was sold to this company. I have made payments that weren’t applied. Terms have been changed completely. I feel this company is a scam. I’m hoping the BBB can investigate.
Business Response
Date: 03/01/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on July 16, 2022, *** ******* entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** ****, doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******* agreed to make 60 semi-monthly payments scheduled for the seventh and
twenty-second of each month for $95.00, beginning on August 7, 2022, with one final payment of
$43.70.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ********* Loan Account remain unchanged and her Savings Account
at ***** ***** **** remains open.
*** ******* has currently made two payments with SST since the transfer. Since she pays twice a
month, the account is due for the March payment of $95.00; past due for the December 23. 2022
payment, both January 2023 payments and both February 2023 payments which total $475.00, late fee
of $30.00 as assessed by the prior servicer, for a total due of $600.00. SST has not assessed any fees
nor is it credit reporting at this time.
If *** ******* has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 03/01/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: Terms and conditions of loans were changed. Penalty and interest were not the same as ico
contract signed with seed. The fees seem predatory and absurdly high. when ask for contact details to be sent out. Details were not received. Numerous complaints about people not receiving their funds in saving after paying off their loan’s. Second payment was not recorded until this complaint was filed.
Interest causing the loan to not be for the loan to be paid. Terms have been changed. I was advised that this seems like a fraudulent company by a financial advisor as well.
Regards,

*** *******
Business Response
Date: 03/06/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Per our previous response of March 1, 2023, our records reflect that on July 16, 2022, *** *******
entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”);
financing $4,000.00 with ********** ********** ***., doing business as ****** (“******”) and funded
by ***** ***** ****. According to the Contract, *** ******* agreed to make 60 semi-monthly
payments scheduled for the seventh and twenty-second of each month for $95.00, beginning on
August 7, 2022, with one final payment of $43.70.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** *******’s Loan Account remain unchanged and her Savings Account
at ***** ***** **** remains open.
*** ******* has currently made two payments with SST since the transfer. Since she pays twice a
month, the account is due for the March payment of $95.00; past due for the December 23, 2022
payment, both January 2023 payments and both February 2023 payments which total $475.00; late fees
of $30.00 as assessed by the prior servicer, for a total due of $600.00. SST has not assessed any fees
nor is it credit reporting at this time.
If *** ******* has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 03/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because:Hello, I’m still rejecting this response because regardless of what SST is saying in their reply terms HAVE been changed. Terms as far as interest and late fees that were not in the original contract. In addition I am still seeing accounts online of people not receiving their savings after pay out. My second payment to this company was unaccounted for until I wrote to the BBB.When I asked for a copy of the terms and a new contract with customer service, I did not receive it. I will continue to reject anything from this predatory lender who changed my terms to what seems like a payday loan style interest rather than a standard secured loan. Regards,

*** *******
Initial Complaint
Date:02/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
•I paid 663.82 to pay off my “borrow & save” loan.

•I was told my money should be deposited into my account no later than 14 days. However, I am now being told that I have to wait for them to close my account and wait an additional 5-7 days & my money MIGHT be deposited then.

•I was also charged an extra $70 after paying off my loan, I was told I would be receiving a refund but have not received that either.
Business Response
Date: 03/01/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on January 31, 2022, ******* ***** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,000.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 34 bi-weekly payments of $70.00, beginning on February 11,
2022, with one final payment of $67.05.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.

The terms and conditions of *** *****’s Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. It is SST’s understanding that the funds, in the amount of
$1,504.45, were released to her on February 16, 2023.
*** ***** made a payment in the amount of $663.82 on January 27, 2023, which overpaid the
account by $70.00. On February 17, 2023, SST sent a refund check to *** ***** in the amount of
$70.00 via regular mail.
If *** ***** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:02/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** *****
Account number: ******** **** ********* ** ********* ** *****
I recently paid off my account and I have a savings account that I was supposed to be able to access upon repayment . I paid off my account on 1/20/23 . I was told my savings would be sent to my checking account but I still haven’t received it . I keep getting told the transaction is pending with now clear date for deposit . I feel this is unacceptable and I should know when I will get the savings as I need it to take of other obligations.
Business Response
Date: 02/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on December 19, 2021, ***** ***** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** ***., doing business as ****** (“*******) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 54 bi-weekly payments of $100.00, beginning on
January 14, 2022, with one final payment of $25.72.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the Accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******* Loan Account remained unchanged and his Savings Account
at ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. It is SST’s understanding that the funds in the amount of
$2,507.44, were released to him on February 14, 2023.
Initial Complaint
Date:02/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in regards to a personal loan that I originally took out through ****** which was always paid on time as agreed and has since been transferred to SST Service Systems Technologies Inc. loan number 41175506. While in SST’s care I have since paid the loan off in full on 2/3/23 the balance of 1435.65. Part of the original loan agreement with ****** was I would be given 2000.00 upon signing the loan agreement and another 2000 plus interest upon paying the loan off this money would be direct deposited to my checking account on file within 5-7 days. As of today 2/13/23 i have not recieved the 2000 plus interest and phone calls to this company have had no resolution to this.. I have also requested politely to speak to a supervisor many times which they refuse to do I was told one would call me which never happens.
Business Response
Date: 03/01/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on March 16, 2022, **** ******* entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
Financial, Inc., doing business as ****** (“******”) and funded by ***** ***** ***** According to
the Contract, *** ******* agreed to make 59 bi-weekly payments of $80.00, beginning on
April 1, 2022, with one final payment of $76.73.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, ******.com. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ********* Loan Account remained unchanged and his Savings
Account at ***** ***** **** remained open. Once his Loan balance was paid, SST notified *****
***** **** to release the Savings Account funds. It is SST’s understanding that the funds, in the
amount of $2,005.89, were released to him on February 27, 2023.
If *** ******* has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:02/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid my loan off Jan 13, 2022. I paid off the loan early and actually overpaid by $10.00 dollars. Total owed me from SST amounts to $2256.68. I have contacted SST excess of 16 times regarding my $2256.68 Savings reimbursement only to hear bogus answers with zero resolve. Originally the loan started with **** ** and was turned over to SST. I did reach out to **** ** and their unconcerned response was, "It is out of our hands."
Business Response
Date: 02/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on January 6, 2022, ***** ******* entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
********** ****, doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******* agreed to make 37 bi-weekly payments of $100.00, beginning on
January 26, 2022, with one final payment of $16.84.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the Accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** *******’ Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. It is SST’s understanding that the funds in the amount of
$2,256.68, were released to her on February 16, 2023.
If *** ******* has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 02/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: No money has been deposited in to my account. They have called 7 times on Saturday 2/18/2023 requesting I make a payment to my account. I informed them, on 1/30/2023 I paid my loan off. I don't think they will ever release anything. This is a company that should be turned in as a Scam.

Regards,

***** *******
Business Response
Date: 02/23/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Per our previous response of February 20, 2023, our records reflect that on January 6, 2022,
***** ******* entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the
Contract”); financing $3,000.00 with ********** ********** ***., doing business as ****** (“******”)
and funded by ***** ***** ****. According to the Contract, *** ******* agreed to make 37 bi-weekly
payments of $100.00, beginning on January 26, 2022, with one final payment of $16.84.
The terms and conditions of *** *******’ Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. *** ******* paid off her Account on January 30, 2023. There is a
clearing period of about 14 days. Once her Loan balance was paid and the payment cleared, SST
notified ***** ***** **** to release the Savings Account funds. It is SST’s understanding that the
funds in the amount of $2,256.68, were released to her on February 16, 2023, to bank account ending
in ****
If the above information is incorrect, *** ******* needs to notify SST immediately with the correct
banking information. We will then track down the deposit and get corrected for her.
If *** ******* has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 02/28/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: No money has been deposited into my account. This was a scam. SO WHATEVER. I NO LONGER WANT PHONE CALLS/TEXTS/EMAILS FROM THIS COMPANY HORRIBLE CUSTOMER SERVICE.

Regards,

***** *******
Business Response
Date: 03/07/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Per our previous responses, our records reflect that on January 6, 2022, ***** ******* entered into and
signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing
$3,000.00 with ********** ********** ****, doing business as ****** (“******”) and funded by *****
***** ****. According to the Contract, *** ******* agreed to make 37 bi-weekly payments of
$100.00, beginning on January 26, 2022, with one final payment of $16.84.
We have indicated to *** ******* that the terms and conditions of her Loan Account remained
unchanged and that her Savings Account at ***** ***** **** remained open. *** ******* paid off her
Account on January 30, 2023. We have advised that there is a clearing period of about 14 days. Once
her Loan balance was paid and the payment cleared, SST then notified ***** ***** **** to release the
Savings Account funds. It is SST’s understanding that the funds in the amount of $2,256.68, were
released to her on February 16, 2023, to bank account beginning with *****
Per our phone conversation with *** ******* on February 16, 2023, the banking information she
provided is where the funds were deposited. Attached is the tracing information *** ******* may take
to her bank for tracing the funds released to her on February 16, 2023.
If the above information is incorrect, *** ******* needs to notify SST immediately with the correct
banking information. We will then track down the deposit and get corrected for her.
Please note, SST will not be making any further communications with *** *******, per her request.
If *** ******* has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 03/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: the info they have on file is correct. But no money have been received. I wish this to be the last communication from you and this scam.

Regards,

***** *******
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below is what i sent to the lender and have not got a response.
I want you to stop sending that I am late to the credit bureaus. I have spoke with someone on several occasions and nobody seems to know why I keep getting charged a late fee every single payment I make and still get it when I pay more. I am going to contact Consumer Protection Also every time I make a payment I get a notice to contact you so I do and they don’t know why I get that notice. So when you have a late payment then you should get a notice and it sent to the reporting places but you continue to claim that I am late all the time. Have contacted several people but nobody is on the same page. I should also let you know reporting late payments is illegal and i am currently disputing this account. Reported to the attorney generals office.
15 U.S. Code § 1681a

Exclusions.—Except as provided in paragraph (3), the term “consumer report” does not include—
(A)subject to section 1681s–3 of this title, any—
(i)report containing information solely as to transactions or experiences between the consumer and the person making the report;
(ii)communication of that information among persons related by common ownership or affiliated by corporate control; or
Business Response
Date: 03/23/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems. and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
We’ve completed our initial review of the Account in question and found the following:
*** ***** signed an Installment Loan Agreement with ************** ******** **** d/b/a *** ****
through ************ *** on February 4, 2022, in the amount of $1,400.00 which was deposited into
*** *****’ Account. Per the Loan Agreement, *** ***** agreed to make 51 weekly payments of $55.23
with the first payment being due on February 11, 2022. *** *****’ Account was transferred to Systems
and Services Technologies, Inc. (SST) as servicer on the Account on February 7, 2022, and a welcome
letter was sent to advise of transfer.
*** ***** was set up on Electronic Funds Transfer (EFT) for her weekly payments of $55.23 until
February 17, 2022, at which time *** ***** cancelled the recurring autopay via ***************
On November 7, 2022, *** ***** set up again on recurring autopay but was cancelled on November 22,
2022 due to “No Account”. It was setup again successfully on December 22, 2022.
Neither *** **** nor *********** has records of any effort of *** ***** attempting to contact them
directly. SST tried to reach out to *** ***** to discuss the Account on several occasions via phone,
letters and text messages with no response from her.
As of March 23, 2023, *** *****’ Account is past due for the current minimum weekly payment of
$55.23; past due amount of $883.68; and late charges of $95.00, for a total amount due of $1,033.91.
The last payment received from *** ***** was on March 17, 2023.
If *** ***** requests that we consider an accommodation or payment arrangement, please have her
contact SST and they will make reasonable effort to work with her or if she has any further questions or
concerns, she may contact SST Customer Service directly
Customer Answer
Date: 03/23/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: everything they said was not true. They have made big errors with my loan and i have called them so many times and sent emails that nobody responded to even once. I do not owe late fees as those were removed when they had made one of those errors such as i was on auto pay and they didn’t take a pmnt from my account for 2 weeks. I called them and the person there found that they had been charging my old checking with **** and i have been with ******* *** for way over a year and they had been taking pmnts from ******* *** so why they tried **** is a mystery. They also said they would remove the late pmnts but never did. I missed a few pmnts but always paid double pmnts on the next pmnt.

Regards, ***** *****
Business Response
Date: 04/05/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems. and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
As previously stated in our response of March 23, 2023, *** ***** signed an Installment Loan
Agreement with ************** ******** **** d/b/a *** **** through ************ *** on February
4, 2022, in the amount of $1,400.00 which was deposited into *** *****’ Account. Per the Loan
Agreement, *** ***** agreed to make 51 weekly payments of $55.23 with the first payment being due
on February 11, 2022. *** *****’ Account was transferred to Systems and Services Technologies, Inc.
(SST) as servicer on the Account on February 7, 2022, and a welcome letter was sent to advise of transfer.
*** ***** was set up on Electronic Funds Transfer (EFT) for her weekly payments of $55.23 until
February 17, 2022, at which time *** ***** cancelled the recurring autopay via ***************
On November 7, 2022, *** ***** set up again on recurring autopay but was cancelled on November 22,
2022 due to “No Account”. It was setup again successfully on December 22, 2022. Neither *** **** nor *********** has records of any effort of *** ***** attempting to contact them
directly. SST tried to reach out to *** ***** to discuss the Account on several occasions via phone,
letters and text messages with no response from her.
As of April 5, 2023, *** *****’ Account is past due for the current minimum weekly payment of $55.23;
past due amount of $883.68; and late charges of $95.00, for a total amount due of $1,033.91. The last
payment received from *** ***** was for $55.23 on March 31, 2023
Initial Complaint
Date:02/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started a barrow and grow loan with ****** last year(2022) for $3000. I was given $750 upfront and $2250 was going into savings. Then my loan was transferred to SST at the end of 2022. I paid off my entire loan on 1/21/2023 called in and gave my account and routing number to the rep on 1/23/2023 was told that it would take 14 days to payout my savings. Called back on 2/8/2023 which was my 14days and gave my accountvand routing info again then was told it would take another 7 days. So I called back today 2/13/23 and was told that I provided my info on 2/8/2023 which was for the 2nd time because I still hadn't received my money for my loan that I paid off. I asked to speak with a supervisor and was told that one wasn't available. So the rep continue to tell me that since I provided my information on 2/8/2023 I have to wait an additional 14days for my payout. This is truly a inconvenience to me because I need my money. I will never recommend nor do business with SST ever again in life. I feel like this is a lawsuit that needs to be pursued. I am beyond frustrated at this point and just want what is owed to me that is all.
Business Response
Date: 03/03/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on April 1, 2022, ******** ***** entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
*********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 37 bi-weekly payments of $100.00, beginning on April 22,
2022, with one final payment of $20.58.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** *****’ Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. It is SST’s understanding the funds, in the amount of $2,256.62,
were released to her on February 27, 2023.
Initial Complaint
Date:02/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is holding my savings account and will not release it to me. I have called several times and they told me wait 30 days well it’s been well over 30 days and I no longer want to wait. I paid everything off so they can release my saving account and they won’t and that’s not right. How can I get these people to give me my money
Business Response
Date: 02/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on March 7, 2021, ****** ******* entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $1,300.00 with **********
********** ***** doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******* agreed to make 39 bi-weekly payments of $40.00, beginning on
March 26, 2021, with one final payment of $11.57.

As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the Accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited into a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, *********** The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of Ms. Simmons’ Loan Account remained unchanged and her Savings
Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
***** **** to release the Savings Account funds. It is SST’s understanding that the funds in the
amount of $667.07, were released to her on February 14, 2023.
Initial Complaint
Date:02/10/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in regards to a personal loan that I originally took out through ****** as of December 2021. They have now transferred to SST Service Systems Technologies Inc. While in SST's care I have since paid of my loan as of 1/20/23 for the amount of $1637.90 and was told that my savings $1,399 will be released within 10-15 business days. I have called numerous times asking when they will be releasing my savings and every time they can not seem to give me a straight answer. This is unacceptable and I would like my savings sent to my bank account ASAP!
Business Response
Date: 02/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on December 10, 2021, Francisco Plaza entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,700.00 with **********
********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 59 bi-weekly payments of $60.00, beginning on
December 29, 2021, with one final payment of $26.52.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the Accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** *****’s Loan Account remained unchanged and his Savings Account
at ***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. It is SST’s understanding that the funds in the amount of
$1,399.03, were released to him on February 14, 2023.
Initial Complaint
Date:02/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The account was paid in full on January 27, 2023, in the amount of $959.31 (******** 01/27/2023 01/27/2023 Debit Agent Payment 959.31). At that time I was advised that in 14 days, I should receive my refund of the savings account balance in the amount of:
Bank Name: ***** ***** **** Savings Account Number (Last 4): **** Balance as Of 01/12/2023: $1,671.96

I have called on 3 different occasions and during my last call today, I was advised that I still had a 70.00 balance due. and based on the documents I have attached, my balance is zero.

The last person I had a conversation with also stated that once my account shows zero, I wouldn't get my savings balance sent to me until after that...which means it will amount to about 30 days.

I will be seeking legal counsel, I have asked on 3 different occasions to speak with a manager and I was refused that opportunity to do so.

This company practice on refunding savings balance cant be legal in how they handle it.
Business Response
Date: 02/20/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on August 15, 2021, ******* ******** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,667.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******** agreed to make 50 bi-weekly payments of $70.00, beginning on
September 10, 2021, with one final payment of $54.23.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the Accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****. When *** ********’ Account
was transferred to SST, her name appears as “******* *******”.
The terms and conditions of *** ********’ Loan Account remained unchanged and her Savings
Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
***** **** to release her Savings Account funds. It is SST’s understanding that the funds in the
amount of $1,672.00, were released to her on February 16, 2023.

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