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Systems & Services Technologies

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Important information

Customer Complaint:
This business profile reflects national complaint activity

Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

451 total complaints in the last 3 years.
168 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/31/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a personal loan with ******. The loan was bought out by SST. My original terms of the loan was that once paid off, my savings fund of 2000 USD would be released to me. This money was put away in a savings account by ******. Once the Loan was paid off over a week ago, I have yet to receive my savings fund as promised. I spoke to different representatives who all have told me a different time frame and seem to be untrained on the situation.
Business Response
Date: 02/13/2023
Our records reflect that on December 28, 2021, ******** ****** entered into and signed for a
****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with
********** ********** Inc., doing business as ****** (“******”) and funded by ***** ***** *****
According to the Contract, *** ****** agreed to make 69 bi-weekly payments of $80.00, beginning
on January 11, 2022, with one final payment of $15.06.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, *********** The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ******’s Loan Account remain unchanged and his Savings Account
at ***** ***** **** remains open. Once his Loan balance was paid, SST notified ***** ***** **** to
release his funds.
If *** ****** has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:01/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My loan with ****** was sold to SST at the end of 2022. My loan with ****** included two parts a $1500 loan disbursed to me at approval and a $2500 kept in a savings account until the full loan was paid off. At the time ****** sold the loan to SST i had paid the $1500 already. When ****** announced the transition i looked into SST and did not like what i saw. the website provided no info about my savings and the business did not look legit. I decided to pay off my balance asap to ensure i would not have to deal with that company for long. I paid off my balanced on 12/28/2022. I called to confirm my payment was received i was re-assured that it was and that my savings and interest would be refunded to me within 30 days. They told me they would send a check. i did not like the idea of waiting 30 days and only being given the option for a check but i waited. on 1/20/2023 i called again to ensure that i would still get the funds within 30 days. The customer service rep said they had no info about the check but it "should" get there on time. i insisted on getting specific info after some back and forth the rep told me that the refund would be process within the next 2 business days. Today is 1/27/2023 i called and spoke to a customer service rep. I was on the phone for an hour with a rep who could not tell me at what stage of the refund process my refund was at and refused to let me speak to someone who could. Such company should have an accounting or accounts payable department that can provide this answer. the rep said they could now issue refunds via direct deposit and all he could do is take my direct deposit info. this info was never communicated to me in the past and even if i give them my direct deposit info they will still not confirm when my funds will arrive. I asked for a manager and was put on hold for over 30 minutes but i did not speak to any manager. I will contact the FTC and the attorney general office
Business Response
Date: 02/10/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on August 5, 2022, ******* ***** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
*********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 58 bi-weekly payments of $95.00, beginning on August 26,
2022, with one final payment of $25.94.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** *“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, *********** The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ******* Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. The customer service agent is unable to provide further detail
about transfer of the Savings funds as that is handled by ***** ***** **** and not part of SST’s role
as Loan servicer.
If *** ***** has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 02/10/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: The response did not provide any more information or any answers to the problem. SST is pointing the finger at Cross river bank ; however, ***** transitioned the savings accounts to them not to cross river bank. because of that they must be responsible for refunding the money and refrain from pointing the finger at cross river bank when clients ask for what they are due.My final payments were paid to SST not cross river bank through SST portal. No prior communication has ever indicated that we should contact ********** **** for our refund status. I am not sure how they can now bring a 3rd party up as if this info was ever communicated to us. If they are having issues with the bank they chose to have business with they should resolve internally but the clients will hold them (SST) responsible. Rather than deflecting, SST needs to tell us where is the refund of the savings? if has been over 30 days. I still have the communications stating i would get my refund in 30 days. Who do we speak to to get real answer because the customer service number provided is answered by people who seem to have no idea what's going on. They provide vague answers. SST refers to the contract in place; well the contract calls for the refund of the savings ; where is that refund? that's all that matter. I will not get bounced around and provided vague; deflecting answers. Where is my money? The response pointed the finger at ***** ***** **** as if they were responsible for the loan. At no time have i ever been told or

Regards,

******* *****
Business Response
Date: 02/21/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
As stated in our previous response of February 10, 2023, our records reflect that on August 5, 2022,
******* ***** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the
Contract”); financing $4,000.00 with ********** ********** ***., doing business as ****** (“******”)
and funded by ***** ***** ****. According to the Contract, *** ***** agreed to make 58 bi-weekly
payments of $95.00, beginning on August 26, 2022, with one final payment of $25.94.
The terms and conditions of *** *****’s Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, SST notified ***** ***** ****
to release the Savings Account funds. The SST customer service agent is unable to provide further
detail about transfer of the Savings funds as that is handled by ***** ***** **** and not part of SST’s
role as Loan servicer.
It is SST’s understanding that *** *****’s Savings Account funds in the amount of $,2505.41, were
released to her on February 14, 2023.
If *** ***** has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 02/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have finally received my savings account refund so I no longer wish to pursue this case. I would still like to keep on record that the ****** to SST transition has been subpar. The customer service team gave incorrect information leaving us the customers feel hopeless and cheated. I hope they do better next. Regards,

******* *****
Initial Complaint
Date:01/26/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/9/24, i contacted SST to ask the question of If i pay off my borrow and grow loan, how long will it take for my savings to be released and direct deposited into my account and the employee told me within 14 business days from when the payment clears. So i went ahead and paid it off and once it cleared my account, i called them back to give them my direct deposit information and at that time the employee told me 30 days. Obviously I was told wrong. I have now contacted SST three different times and I am continuously told the wrong thing. Last week the employee told me that my account was closed and I should be receiving my funds within the next 10 business days and when i called today they told me my account wasn’t even closed yet. I also told the employee I couldn’t understand what he was saying and he hung up the phone on me. All I want is the money that I am due to be deposited and I find it hard to believe that it takes 30 days for that process to happen.
Business Response
Date: 02/07/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on January 28, 2022, ****** ****** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with **********
*********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ****** agreed to make 37 bi-weekly payments of $100.00, beginning on February
18, 2022, with one final payment of $20.58.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of Ms. Thomas’ Loan Account remained unchanged and her Savings
Account at ***** ***** **** remained open. Once her Loan balance was paid, SST notified *****
***** **** to release the Savings Account funds. It is SST’s understanding that those funds were
released to her on January 26, 2023.
If *** ****** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:01/25/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was authorized $2600 from SeedFI, ***** ********, monthly payments were $140 per month that I agreed to and SeedFI deposited $1000 into my *** **** **** ****** ****. The $1000 was paid in full and the remainder of $1600 was supposed to be a savings account to which payments of $140 continued. ****** *********** ** ***** ******** to SST in which I do not know or familiar with, SST tried taking a payment of $140 from my *** **** **** on Jan 3, 2023 which caused a double NSF charges of $36 and I disputed the $140 and I was then credited days later the $140 plus the double NSF Charges of $36. Then SST sent me an email that they will attempt to collect this amount of $140 on Feb 3, 2023 after I disputed the charges. On January 13, 2023, I have written a total cancellation letter to SST that I am no longer interested in the remainder of the savings of $1600, any future payments of $140 in no longer in effect and my cancellation letter was effective immediately and that they should refund me the remainder of the $140 payments towards the remainder of the savings of $1600 which I'm not interested in any longer. It is now January 23, 2023, SST continues to harass me with texts and several emails stating continuing to collect a debt any information receive will be used to go after me. My cancellation letter dated January 3, 2023 was mailed to there office at **** ******* ***** **** *** ***** *** ******* *** ********** and they are continuing to harass me with no hesitation, my cancellation letter means nothing. I am not obligated to continue making payments to a savings which I am no longer interested. Please Help.....Sincerely, ***** *********
Business Response
Date: 01/26/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
Our records reflect that on September 6, 2021, ***** ********* entered into and signed for a ******
****** * **** ***** *************** **** ***** *********** ********* ********* **** **********
********** ***** ***** ******** ** ****** ********** and funded by ***** ***** ***** According to
the Contract, *** ********* agreed to make 25 monthly payments of $140.00, beginning on
October 3, 2021, with one final payment of $127.50.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** ******** offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by Cross River Bank. On or about
December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is
prominently displayed on their website, ******.com. The Savings Account created as part of the loan
transaction has remained at all times with Cross River Bank.
The terms and conditions of Mr. *********’s Loan Account remain unchanged. In order to end the
Loan, *** ********* needs to pay off the remaining balance. His letter attempting to unilaterally cancel
the Loan without paying it is insufficient. His Savings Account at Cross River Bank remains open with
a balance of $1,671.95, which will be released when the loan has been paid in full.
*** ********* is showing past due for $140.00 and is showing due for the current payment of $140.00,
for a total due of $280.00. *** ********* has not made any payments with SST since the transfer. SST
has not assessed any fees nor is it credit reporting at this time.
Page 2 of 2
** *** ********* *** *** ******* ********* ** ********* ** *** ******* *** ******** ******* ********
** ***** *********
**** ***** ******
* ***** *******
********** *******
******* * ******** *************
Customer Answer
Date: 01/27/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****

****** ******** *******

* **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.

Regards,

***** *********
Customer Answer
Date: 01/27/2023
J**** ********* *********************

***** ** ** ***** ****

** **
I did not see any respond from SST on your dashboard, I clicked on something which I want to see the respond from SST but unfortunately
I clicked on something that accepted which I did not see, the main issue is I DO NOT ACCEPT SST'S RESPOND TO YOUR COMPANY,
I WILL OF COURSE PERSUE WITH ANOTHER COMPLAINT TO THE CONSUMER FINANCIAL PROTECTION BUREAU...THANK YOU.
****** ******

**** ** ** ******* ****

** *****
**** ********
I will resend the complaint to you so you can reject the business response, and put in your reasoning. It should be available to you by 11 am central time.
--

Consumer Relations Department
Customer Answer
Date: 01/27/2023
*** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********

********** ********

I am rejecting this response because: I do not owe SST $1671.95 according to their letter sent to me statement date January 13, 2023 shows the remaining payments of $140 being applied that brought the
build and grow plan savings acct down, please review. In addition, the remaining $1667 savings account was never deposited into my PNC Bank Checking Acct, I am not obligated to continue for this savings
and I can cancel at anytime. I am facing a full financial hardship, I have enrolled in Americor (a consolidation company which has all my credit cards which I cannot continue to make payments avoiding
bankruptcy). I am a 74 year old USAF Veteran and on a fixed income. I have also turned SST over to the Consumer Financial Protection Bureau for not complying to my January 13, 2023 cancellation letter
over a build and grow plan savings account that I am no longer interested in and they continue to harass me in everyway, and SST needs to refund me the difference of the continued monthly payments of
$140 being applied to the remainder of the $1667 build and grow plan savings account which I am no longer interested in having. This $1667 was never deposited in my PNC Bank and I am not obligated to
continue with this savings. The next Inistitution I will turn SST will be FDIC or since I am in a very low fix income, I will have to turn this over to the Sacramento Courts and have my say to the Judge regarding
SST's refusing to acknowledge my January 13, 2023 letter of cancellation.

********

***** *********
Business Response
Date: 02/06/2023
*** **** * ******** * ***** *********
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
As indicated in our previous response of January 26, 2023, our records reflect that on September 6,
2021, ***** ********* entered into and signed for a SeedFi Borrow & Grow Plan, Savings-Secured
Loan (“the Contract”); financing $2,667.00 with ********** ********** ***., doing business as SeedFi
(“SeedFi”) and funded by Cross River Bank. According to the Contract, *** ********* agreed to make
25 monthly payments of $140.00, beginning on October 3, 2021, with one final payment of $127.50.
As servicer, SST is unable to modify the Contract terms.
On September 6, 2021, a portion of the Loan funds were deposited into a Savings Account in Mr.
*********** name held by Cross River Bank. On or about December 5, 2022, SeedFi transferred
servicing of the Loan Accounts to SST. The terms and conditions of Mr. *********** Loan Account
are unchanged. His Savings Account at ***** ***** **** remains open with a balance of $1,671.95,
which will be released when the Loan has been paid in full. He may pay off the Loan at any time.
*** ********* is showing past due for $280.00 and is showing due for the current payment of $140.00,
for a total due of $420.00. *** ********* has not made any payments with SST since the transfer. SST
has not assessed any fees nor is it credit reporting at this time.
If *** ********* has any further questions, concerns, or to request a payoff quote, he may contact SST
Customer Service directly at ***** *********
**** ***** ******
* ***** *******
********** *******
******* * ******** *************
Customer Answer
Date: 02/07/2023
[** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********

********** ********

I am rejecting this response because:

Regards,

***** *********
Today, 2/7/2023, I have sent an email to SeedFi:
To Whom It May Concern:
Dear Sirs,
My name is James Gutierrez, I am a 74 year old USAF Veteran and on a fixed social security income. I have signed a contract with your
company for $2667.00 and I believe that $1000.00 that your company deposited into my PNC Bank account has been paid in full. The
reason I am writing this letter to your attention is because I am facing a full financial hardship, to avoid filing Bankruptcy regarding my
debts, I have signed up with Americor to handle my debts that I no longer can afford or survive on a monthly basis. I always end up with
a negative balance including NSF Charges in my PNC Bank account each month and I always have to find or borrow money to put my
account back into a positive balance and unfortunately after paying utilities bills, car payment, insurance payment, doctor bills, I always end up in the
negatives and this is why I have signed up with Americor to handle my debts so that I can survive on a monthly basis on a fixed income.
The more I have continuing negatives balances in my PNC Bank, they will of course close my Bank Account and this will cause a horrific situation with
my social security. I will be evicted from my senior apartment, my car will be repossesed, I will surely will have no place to stay or just
become homeless because of SST refuses to cancel my account as I am not interested in the remainder of the balance of $1667 savings
account 40964108, I have sent them a Letter of Cancellation dated January 13, 2023 and it was effective this date and further future payments of
$140 per month on a savings account will no longer be authorized, and they continue to persue to harass me with emails and text after this
letter has been in their hands. Just to let you know that I no longer have any interest in the Credit Builder Prime savings account as I am facing
a full financial hardship. I did not signed up with SST, I did of course signed up with SeedFi and I am pleading with you to please accept my
cancellation. I have filed a complaint on SST to their state Better Business Bureau and including the Consumer Financial Protection Bureau
regarding SST refusal to accept my Letter of Cancellation dated January 13, 2023. Your respond back is greatly appreciated. Letter of Cancellation
to SST is attached for your review.

Sincerely,
James Gutierrez
Initial Complaint
Date:01/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a loan with ****** in their borrow and grow plan that was unfortunately transferred to SST on Dec 5, 2022. My account was actually paid off with ****** on November 28, 2022 but due to the transfer and my pay off check being forwarded to different addresses by ******, they did not mark it received until December 3, 2022. SST did not credit my account until Dec. 15, 2022 where I called and was told my account was paid off and I would be receiving my savings id $2507 in the form of a check in 10 days. I called SST on Dec. 22, 2022 to get a status on my check and was told that I still owed $31.92. After much argument and to move things along, I paid the additional $31.92. After this payment showed cleared on my account, I verified online and by phone that my account was paid off. SST verified my account was paid off but now it would take another 30 days to send me the $2507. Why? My account is fully paid off. Per the ****** agreement, I was to have access to these funds as soon as my account was paid off. So, 30 days have passed and I still do not have my funds. I did verify with ***** ***** **** that my funds were in the account and that ****** was managing the account. There is zero reason for it to take 30 days to pay someone considering today's banking technology. It will be sad to take legal action. Calling SST customer service is a joke. They cannot (or don't want) to help and when asking for a supervisor, there is never one available. Still waiting for a call back from a supervisor now for 2 weeks.
Business Response
Date: 01/31/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on June 14, 2022, ****** ***** entered into and signed for a ****** Borrow &
Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with ********** **********
Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
*** ***** agreed to make 57 bi-weekly payments of $95.00, beginning on July 1, 2022, with one final
payment of $89.53.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Signature Loan Accounts to SST.
Notice of this transfer is prominently displayed on their website, *********** The Savings Account
created as part of the loan transaction has remained at all times with ***** *****.
The terms and conditions of *** ******* Loan Account remained unchanged and his Savings Account
at ***** ***** **** remained open.
SST has informed ***** ***** **** *** ******* account has been paid in full. Please allow fourteen
days for the funds to reflect in his account.
If *** ***** has any further questions or concerns, she may contact SST Customer Service directly
Customer Answer
Date: 01/31/2023
Complaint: ********

I am rejecting this response because:
My account was paid off in December 15 2022 per SST on a phone call on December 16, 2022. On January 24, 2023, called and asked why I have not received funds and was told my account was closed and should have my funds by the end of the week (Jan. 27,2023). I called twice on January 26, 2023 to ensure my funds were being sent. The first time, after telling the CSR what I was told, they hung up on me. I called back and was told that it would be 15 MORE days from the January 24, 2023 and there is nothing that can be done. I did call ***** ***** **** and they funds are there, waiting to be released. I found a different number shown on ************** website (************) and was told my account wasn't closed until January 11, 2023 and it takes up to 15 days to process the funds back to me. However, since it was already over that time, the CSR stated they would have a supervisor contact me. It is now January 31, 2023. I do not have the money. I called the same number and talked to the same CSR who seemed surprised that I did not have my funds already. I have never received a letter or email stating when my account was closed nor if my money was on the way. I have never received a phone call from a supervisor even though I was told one would be calling me. I need to know where my funds are and why I have not received them.
Regards,

****** *****
Business Response
Date: 02/07/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on June 14, 2022, ****** ***** entered into and signed for a ****** Borrow &
Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with ********** **********
Inc., doing business as ****** (“******”) and funded by ***** ***** ***** According to the Contract,
*** ***** agreed to make 57 bi-weekly payments of $95.00, beginning on July 1, 2022, with one final
payment of $89.53.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
about December 5, 2022, ****** transferred servicing of the Signature Loan Accounts to SST.
Notice of this transfer is prominently displayed on their website, **********. The Savings Account
created as part of the loan transaction has remained at all times with ***** ******
The terms and conditions of *** ******* Loan Account remained unchanged and his Savings Account
at ***** ***** **** remained open.
SST has informed ***** ***** **** *** ******* account has been paid in full. Please allow fourteen
days for the funds to reflect in his account.
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with ********** on October 24 2021 the amount financed was $2000, and biweekly payments were being made received an email from ****** in December 2022 stating that the account would be sold to SST because the company wanted to focus on other products this company SST is a nightmare they will not provide all payments that I have made on the account and neither will ******, SST is charging me daily interest of $1.05, stating that I have not made a payment since November 26, 2022 and that I'm 58 days past due and that I owe $300 to bring my account current SST has also charged me $195 in late fees, I did not sign a contract with this company my original contract does not state that I would be charged daily interest I have emailed that they correct this information immediately and they have refused
Business Response
Date: 02/06/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
Our records reflect that on October 24, 2021, ******* ****** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,000.00 with **********
********** Inc., doing business as ****** (“******”) and funded by ***** ***** ***** According to
the Contract, *** ****** agreed to make 34 bi-weekly payments of $70.00, beginning on November
12, 2021, with one final payment of $61.25.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or about
December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is
prominently displayed on their website, **********. The Savings Account created as part of the loan
transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ******** Loan Account remain unchanged. Interest accrues daily in
accordance with the Contract terms that state: “You charge me interest daily by dividing the annual rate
of interest by 365 and multiplying the result by the principal balance of my loan on that day.” *** ******
may request a copy of her Contract be sent to her by calling SST at the number listed below.
Her Savings Account at ***** ***** **** remains open with a balance of $1,504.45 as of January 12,
2023 and will be released to her once the Loan balance has been paid in full.
*** ****** is currently showing past due for the November 26, 2022 payment of $60.00, past due amount
of $360.00, late fees of $195.00 as assessed by the prior servicer, for a total due of $615.00. Interest on
the Loan continues to accrue. *** ****** made one payment in December with SST since the transfer.
SST has not assessed any fees nor is it credit reporting at this time.
If *** ****** has any further questions or concerns, she may contact SST Customer Service directly
Systems & Services Technologies,
Customer Answer
Date: 02/09/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: I would like ****** and SST to send me a copy of all payments I have made on this account with ********** I don't understand what is so hard for this company to do that
Regards,

******* ******
Business Response
Date: 02/17/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
As previously indicated in our response of February 6, 2023, our records reflect that on October 24,
2021, ******* ****** entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured
Loan (“the Contract”); financing $2,000.00 with ********** *********, Inc., doing business as ******
(“******”) and funded by ***** ***** ****. According to the Contract, *** ****** agreed to make 34
bi-weekly payments of $70.00, beginning on November 12, 2021, with one final payment of $61.25.
The terms and conditions of *** ******’s Loan Account remain unchanged. Interest accrues daily in
accordance with the Contract terms that state: “You charge me interest daily by dividing the annual rate
of interest by 365 and multiplying the result by the principal balance of my loan on that day.” *** ******
may request a copy of her Contract and Payment History be sent to her by calling SST at the number
listed below. SST is unable to provide a Payment History from the prior servicer. *** ****** may
contact ****** for that portion of the Payment History.
Her Savings Account at ***** ***** **** remains open with a balance of $1,504.45 as of January 12,
2023 and will be released to her once the Loan balance has been paid in full.
*** ****** is currently showing past due for the November 26, 2022 payment of $60.00, past due amount
of $360.00, late fees of $195.00 as assessed by the prior servicer, for a total due of $615.00. Interest on
the Loan continues to accrue. *** ****** made one payment in December with SST since the transfer.
SST has not assessed any fees nor is it credit reporting at this time.
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 13, 2021 I opened a Loan. I paid the loan off on December 26, 2021. I contact customer service on December 28th to confirm when my saving balance of $1500 would be available to withdrawal. The rep indicated that they needed to wait for the money to clear from my account and then a check will be mailed in 30 days. When i set this account up that was not the agreement. I held up my end made the payments and even paid it off early. I would like the money sent by next week. I do not understand how a payment can process for 15 days. That is absurd. I was told nothing would change but this is not what was told to me when i agreed to this loan . I have now been told that this cant be processed without an account number and routing number. A check was never mailed and i will be waiting an additional 7-10 days. This is THEFT . I want my money now . I have been told misleading information so the company can hold my money longer and longer . I made payments in a timely manner but am not getting the money i put in . This seems borderline criminal the hoops I have to go through.
Business Response
Date: 02/06/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on December 13, 2021, *********** ****** entered into and signed for a
****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $2,000.00 with
********** ********** ****, doing business as ****** (“******”) and funded by ***** ***** *****
According to the Contract, *** ****** agreed to make 35 bi-weekly payments of $70.00, beginning
on January 7, 2022, with one final payment of $5.52.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ***** On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ******** Loan Account remained unchanged and his Savings
Account at ***** ***** **** remained open. Once his Loan balance was paid, the Savings Account
funds in the amount of $1,504.44 were released to him by ***** ***** **** on January 26, 2023.
If *** ****** has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:01/22/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in regards to a personal loan that I originally took out through ****** which was always paid on time as agreed and has since been transferred to SST Service Systems Technologies Inc. loan number ********. While in SST’s care I have since paid the loan off in full on 1/10/23 the balance of 3,650.46 before I did this on 1/9/23 I also cancelled the automatic payments so another payment was not drafted on the due date of 1/10/23. Upon checking my account there was an automatic payment still being withdrawn after I canceled the automatic payments beforehand and also verified them being cancelled via a phone call with an SST representative. Part of the original loan agreement with ****** I would be given 1500.00 upon signing the loan agreement and another 2500 plus interest upon paying the loan off this money would be direct deposited to my checking account on file within 5-7 days. As of today 1/20/23 I have not received the 95.00 over payment that was drafted after canceling the auto payment or the 2500 plus interest and phone calls to this company have had no resolution to this I am being told that my savings cannot be transferred until my account is closed and my account cannot be closed due to the 95.00 overpayment which was requested to be refunded and was denied. I am being asked now to send a portion of my bank statement containing my personal information showing that I made both the 3650.46 payment and the 95.00 even though it shows that I made these payments on their website. After sending this email as requested I have received no response. I have also requested politely to speak to a supervisor many times which they refuse to do I was told one would call me which never happens.
Business Response
Date: 02/07/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on August 2, 2022, ****** ****** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
*********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ****** agreed to make 60 semi-monthly payments of $95.00, scheduled for the 10th
and 25th of each month, beginning on August 25, 2022, with one final payment of $52.23.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, *********** The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******’s Loan Account remained unchanged and his Savings
Account at ***** ***** **** remained open. Once his Loan balance was paid, SST notified *****
***** **** to release the Savings Account funds. It is SST’s understanding that those funds were
released to him on January 26, 2023.
Customer Answer
Date: 02/07/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:01/20/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid off my loan about month ago after paying I called and was told that my check would be mailed to me. Today I called to follow up and the service person had no record of the conversation. Asked for my bank information and said it would be 15 more days to deposit the money to me. It has already been almost 4 weeks. I need this money now. Please resolve this immediately.

Please note this account is paid in full. It was a ****** borrow and grow plan. I am owed $2000. Every time I call SST I am asked for bank account information and told something different about the lead time my money should be returned. Also everytime I call SST they have no record of my previous call.
Business Response
Date: 01/31/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
Our records reflect that on February 7, 2022, ***** ***** entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
*********, Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 71 bi-weekly payments of $80.00, beginning on February 24,
2022, with one final payment of $1.03.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about
December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is
prominently displayed on their website, **********. The Savings Account created as part of the loan
transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ******* Loan Account remained unchanged and his Savings Account
at ***** ***** **** remained open. SST has informed ***** ***** **** *** ******* account has been
paid in full. Please allow 14 days for the funds to reflect in his account.
If *** ***** has any further questions or concerns, he may contact SST Customer Service directly.
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a borrow and grow loan - where I received $1000up front and $2500 when it’s paid off. I paid off the loan and called to see what I needed to do to get my $2500. The first person told me I would have my money mailed to me within a week. I called back in 10 days and was told there is a fifteen day hold so I needed to wait another week. I called back in 2 weeks and as told it’s actually a 30 day hold. I called again at 30 days and was told it should be mailed any day now. I waited another week and called. This time I was told it’s direct deposit and they need my bank information. After giving my bank information I was told it’s a 15 day hold after request. She said she will make a note that I have called multiple times to request and been given wrong information- but it may be another 15 days. By that point - it will be 60 days since they were supposed to give me my money. I just want my money that they owe me
Business Response
Date: 01/31/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
Our records reflect that on September 9, 2022, ***** ******* entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******* agreed to make 45 bi-weekly payments of $100.00, beginning on October
07, 2022, with one final payment of $61.57.

As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.

A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about
December 5, 2022, ****** transferred servicing of the Signature Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** *****.

The terms and conditions of *** ********* Loan Account remain unchanged and her Savings Account
at ***** ***** **** remains open. SST has informed ***** ***** **** *** ********* account has been
paid in full. Please allow 14 days for the funds to reflect in her account.

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