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Systems & Services Technologies

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Customer Complaint:
This business profile reflects national complaint activity

Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

451 total complaints in the last 3 years.
168 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company posed as a "courier service" and called my ex-husband as well as my self threatening to show up at my residence and place of employment to deliver "sealed documents attached to your name and social security number", did not give any information as to the "courier service" name, just a telephone number ************ and a *** **** answered the phone, then hung up on me.
Business Response
Date: 01/31/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
We’ve completed our initial review of the Account in question and found the following:
*** ******* signed an Installment Loan Agreement for a Signature Loan with Transportation
******** **** d/b/a TAB Bank through ************ *** on June 26, 2022, in the amount of
$1,200.00, with an interest rate of 164.99825%. *** ******* agreed to make 51 weekly payments of
$47.34 with the first payment being due on July 3, 2022. *** *******’s Account was transferred to
System and Services Technologies, Inc. (SST) as servicer on the Account on June 27, 2022, and a
welcome letter was sent to advise of transfer.
*** ******* was set up on Electronic Funds Transfer (EFT) for her weekly payments of $47.34 until
November 17, 2022, at which time EFT was cancelled as two or more payments were returned because
of insufficient funds. NSF (Insufficient Funds) letters were sent to *** ******* to advise of the
returned payments.
SST tried to reach out to *** ******* on several occasions via phone, letters and text messages with
no response from her.
*** ******* claims SST contacted her from (**** ******** and a *** **** answered the phone and
then disconnected the call. SST does not employ a *** **** nor is it affiliated with an ***** ****
****phone number. SST does not and has not used that type of language in any communication or
calls with any borrower.
As of January 31, 2023, *** *******’s Account is currently 93 days past due for the minimum
weekly payment of $47.34 due October 30, 2022; past due amount of $662.76; late charges of $5.00;
and NSF fees of $60.00, for a total amount due of $775.10. The last payment received from
*** ******* was on November 13, 2022 via EFT; however it was returned on November 15, 2022 for
insufficient funds.
If *** ******* has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Originally took out a credit builder loan with ******, where once the account was paid off, the funds ($2,500) + interest were unlocked and I could withdraw the funds. At the beginning of December, ****** transferred the account to Systems & Services Technologies. Systems & Services told me that once the account was paid off, I would receive my savings portion within 30 days. The account was paid off on December 20th. Today marks 30 days if you count December 20th as the first day of the 30 days. I called them at the beginning of the week and they told me the check would still be in my mailbox by the 30 days from being paid off, although they still hadn’t closed out my account to send me the check. I’m still waiting for my money and there appears to be no update on their end.
Business Response
Date: 02/07/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on March 16, 2022, Jeffrey Price entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
Financial, Inc., doing business as ****** (“*******) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 56 semi-monthly payments of $100.00, beginning on April 11,
2022, with one final payment of $34.86.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, *********** The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******* Loan Account remain unchanged and his Savings Account at
***** ***** **** remained open. Once his Loan balance was paid, SST notified ***** ***** **** to
release the Savings Account funds. It is SST’s understanding that those funds were released to him on
January 26, 2023.
If *** ***** has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:01/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 2022 I took out a loan with **** **. I recieved 1500, and 2500 was out into a savings. I would revieve the 2500 once the loan was paid in full. I paid 4069 which paid the loan in full. But **** ** had given my loan to SST. The breach of contract occurred when SST took it upon themselves to decide they would send out paper checks in 30. days. So I call/ Every time i call its a different story why i dont have my 2500.
Business Response
Date: 02/02/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on July 20, 2022, ********* ***** entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 60 semi-monthly payments of $95.00, scheduled for the
fifteenth and thirtieth of each month, beginning on August 15, 2022, with one final payment of $72.77.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******* Loan Account remained unchanged and her Savings Account
at ***** ***** **** remained open. Once her Loan balance was paid, the Savings Account funds in
the amount of $2,507.12 were released to her on January 19, 2023.
If *** ***** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a personal loan through a company called ******. The loan is a build and grow loan where they give you half the money up front and half the money goes into a savings that they give you once you pay the whole loan off. Around November or December of 2022 I received notification that the loan has been sold to SST. I paid my loan off on full on December 12th. I called SST to see when I would receive my savings, they told me I needed to wait 30 days before it would even be looked at. I found that ridiculous, but I waited the 30 days. Then I called again and again to check on the payment of my savings and was first told it is “pending” and I should have it any day, then I was told it will be another 10-15 days. I get no response to my emails, I can’t no answers when I call them, except to keep waiting. At this point, I have zero faith in this company and that I’ll get MY money back. I find it absolutely ridiculous that anything this day would take over 40 days at this point to be processed. We are in a world of electronic processing and this should all be a matter of days. Every time I call, I get a different answer and I do not trust this company at all! I want MY money back right now and I feel they are a fraud of a company.
Business Response
Date: 02/06/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on June 7, 2022, **** ********* entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ********* agreed to make 71 bi-weekly payments of $80.00, beginning on June 24,
2022, with one final payment of $1.03.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** *********** Loan Account remain unchanged and her Savings
Account at Cross River Bank remained open. Once her Loan balance was paid, SST notified *****
***** **** to release the Savings Account funds. It is SST’s understanding that those funds were
released to her on January 19, 2023.
If *** ********* has any further questions or concerns, she may contact SST Customer Service
directly
Initial Complaint
Date:01/16/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got the so-called credit builder (or I thought it built credit) loan in June where they gave me $1500 (I only wanted an outright loan, but they only gave me this option and tacked on $2500 in "savings" that I couldn't touch with the gouging interest rate of 29.71 apr with a credit score of 592 and an estimated income of around $34,000 gross income with a huge debt burden already (I think it was $8,000 thousand then maybe more). Most personal loans were denied me. I don't understand why I was even offered this. It is predatory. Oh, and the payments were $200 a month. A HUGE burden. I was trying to use this to pay off loans, to improve my situation. I thought that would increase my credit, and I could pay off this predatory loan with huge payments, the only way it would have been worth it. Instead my credit barely changed until recently (but my debt burden is so high, I still only can get payday loans which are worse). My debt increased a huge amount. I started having to take out cash advances, other small loans, and starting getting late on bills which I've never done before. I have since had to borrow $1500+ from my mother with no end in sight to having to keep asking for money as well as constantly using my cash advances. Plus I've had help from family knowing I was struggling, so extra help besides that from my mom. I'd been managing (tight, but without any help, any late bills, any cash advances) my previous debt ok, but after I got the ****** loan, it all snowballed and I was looking at what if I had to file bankruptcy until I found out about debt management programs and started one with ******** (which ****** refused to work with after saying they would) and which caused my credit cards to be closed. I've paid $1600 to **********, I received $1500 I've received to date from ******* I tried to get the new lender to work with my ***, but I've heard nothing for two weeks. Absolutely as uncaring and unwilling to work with me in any way as *******
Business Response
Date: 01/24/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on May 25, 2022, ****** ******** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** Inc., doing business as ****** (“******”) and funded by ***** ***** ***** According to
the Contract, *** ******** agreed to make 53 bi-weekly payments of $100.00, beginning on June 10,
2022, with one final payment of $87.54.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ********** Loan remain unchanged and her Savings Account at *****
***** **** remains open with a balance of $2,507.28 as of January 12, 2023.
*** ********** next payment of $100.00 is due February 3, 2023. To date, *** ******** has made
four payments with SST since the transfer. SST has not assessed any fees nor is it credit reporting at
this time.
If *** ******** has any further questions or concerns, she may contact SST Customer Service directly
at ***** *********
Very truly yours,
* ***** *******
Compliance Officer
Systems & Services Technologies,
Customer Answer
Date: 01/28/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: All they did was reiterate the terms of the loan, the changeover, and the payments I made after the changeover. They ignored everything I wrote. ****** did the same. They clearly don't care about ethics or customer service or their reputation. It's all about getting their pound of flesh.

Regards,

****** ********
Business Response
Date: 02/08/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
As previously indicated in our response of January 24, 2023, our records reflect that on May 25, 2022,
Rachel Whiteley entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan
(“the Contract”); financing $4,000.00 with ********** *********, Inc., doing business as ******
(“*******) and funded by ***** ***** ***** According to the Contract, *** ******** agreed to make
53 bi-weekly payments of $100.00, beginning on June 10, 2022, with one final payment of $87.54.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ********** Loan remain unchanged. SST is not able to alter the terms
of the original contract. *** ********** Savings Account at ***** ***** **** remains open until the
loan is paid in full. When the loan is paid off, SST will notify ***** ***** **** to release the Savings
Account funds.
*** ******** is now past due for the February 3, 2023 payment and will be due for the current
payment of $100 for a total due of $200.00. To date, *** ******** has made four payments with SST
since the transfer. SST has not assessed any fees nor is it credit reporting at this time.
If *** ******** has any further questions or concerns, she may contact SST Customer Service directly
** ***** *********
Very truly yours,
* ***** *******
Compliance Officer
Systems & Services Technologies,
Customer Answer
Date: 02/13/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: it totally ignores everything I said. I can't pay. Not only that, but I am now without a job, have to move back in with my parent, and am dealing with mental health issues. Your response is incredibly tone deaf.

Regards,

****** *******
Initial Complaint
Date:01/16/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sst has changed my loan agreements after they purchased my loan from ******* In my original loan agreements I could make principal only payments I have emails from the original lender that says so. Now I'm ahead on my payments and due date like I was before my loan was purchased by sst but all of my payments are going to interest.
Business Response
Date: 02/06/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
Our records reflect that on July 01, 2022, ******* ***** entered into and signed for a ****** Borrow
& Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ***** agreed to make 75 bi-weekly payments of $80.00, beginning on July 21, 2022,
with one final payment of $9.85.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about
December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is
prominently displayed on their website, *********** The Savings Account created as part of the loan
transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******* Loan remain unchanged and his Savings Account at *****
***** **** remains open with a balance of $2,005.78 as of January 12, 2023.
*** ***** is currently showing due for his February 16, 2023 payment in the amount of $80.00. The
Contract states the order a payment is applied under the Application of Payments section. The Interest
Rate section explains that interest accrues daily. Any payments received beyond the regular bi-weekly
payment will go toward principal as long as the account is current. Mr. White has currently made four
payments with SST since the transfer. SST has not assessed any fees nor is it credit reporting at this
time.
If *** ***** has any further questions or concerns, he may contact SST Customer Service directly
Customer Answer
Date: 02/06/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: The business did not even address the fact that ALL of my payments have been made early yet all of my payment is going to interest unlike it going towards principal in my original loan agreement as shown in the screen shot I attached with the l original creditor.

Regards,

******* *****
Business Response
Date: 02/17/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
SST sent prior response on February 6, 2023.
The Account transferred to SST with a balance of $3,340.92 along with Interest at Transfer of $80.87.
*** ***** has made 5 payments with SST since the transfer: $80.00 on 1/2/23; $30.00 on 1/6/23; $50.00
on 1/15/23; $80.00 on 2/1/23; and $80.00 on 2/16/23.
*** ***** is currently showing due for his March 2, 2023 payment in the amount of $80.00.
The Contract outlines the order in which a payment is applied under the “Application of Payments”
section. The “Interest Rate” section explains that interest accrues daily. Any payments received beyond
the regular bi-weekly payment will go toward principal as long as the account is current.
SST has not assessed any fees nor is it credit reporting at this time.
If *** ***** has any further questions or concerns, he may contact SST Customer Service directly
Customer Answer
Date: 02/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: My account was current and paid before the due date yet all my payments went to interest. They are not following my original loan agreements.
Regards,

******* *****
Initial Complaint
Date:01/15/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a loan with ****** for $4000 in August 2021. The loan terms stated I would receive $1500 upfront, and the balance of the loan, $2500, would be put into a savings account. Once I finished paying the $4,000 balance of the loan, $2500 would be refunded as a deposit into my bank account. My payment agreement was to pay $100 every other week. As of November 14th, I had made $2,400 in payments directly from my bank account (see attached payment history). I fell behind on some payments, and ****** agreed to lower my payments to $50 every other week and push the past-due balance to the end of the loan so my credit score would not be harmed. Instead, they never did anything and continued to take $50 every other week from my account, claiming my payments were late to the credit bureau. ****** sold my loan to Systems and Services Technologies, INC in December 2022. According to Systems and Services Technologies, I still owe $2,461.53; my agreement with ****** was never transferred over. I get harrased daily, stating my account is past due $575, and I still owe them $2,461.53. I have asked a supervisor to call me plenty of times as their balance is incorrect. Based on my payments, it should show a balance of $1600 left on the loan, not $2,461.53. They have destroyed my credit and, as I asked them before, to release me from the loan and keep whatever I paid over the amount of $1500, which I received upfront. Technically, they are receiving payments towards the money they have in a saving account that I cannot touch. I already paid off the $1500 and paid an extra $900 toward the money in the savings account.

I want Systems and Technologies to cancel the remaining balance and return my $900, or they can close the loan as paid in full and keep the $900 for whatever fees they say I owe. Most importantly, to remove the late payments on my credit report.
Business Response
Date: 01/26/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
Our records reflect that on August 16, 2021, ********* **** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
********** ***** doing business as ****** (“******”) and funded by ***** ***** ***** According to
the Contract, *** **** agreed to make 53 bi-weekly payments of $100.00, beginning on
September 3, 2021, with one final payment of $72.62.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about
December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is
prominently displayed on their website, **********. The Savings Account created as part of the loan
transaction has remained at all times with ***** ***** *****
The terms and conditions of *** ****** Loan Account remain unchanged. *** **** may pay off her
Loan at any time. Her Savings Account at ***** ***** **** remains open with a balance of $2,507.47
as of January 12, 2023, and will be released after the Loan balance is paid in full.
*** **** is showing past due for the September 17, 2022 payment of $50.00, past due amount of
$500.00, and late fees of $135.00 as assessed by the prior servicer, for a total due of $685.00.
*** **** has not made any payments with SST since the transfer. SST has not assessed any fees nor is
it credit reporting at this time.
Customer Answer
Date: 01/27/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: The agreement with ****** was to put me on a $50 biweekly plan and move the past due balance towards the end of the loan. This was to bring me current. However, SST denies this agreement and only states I must make payments of $50, but not once have agreed to move the past payments to the end of the loan as advised by ******. I continue to receive notices by email stating my last payment received was in September which is incorrect. They need to adjust my balance to reflect my payments made. The balance should not be $2507. The balance is not reflecting all my payments made as shown on my bank statements. Their letter did not reflect my dispute on my balance owed. Where are all my payments made ?Regards,

********* ****
Business Response
Date: 02/06/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
company that is committed to resolving customer service issues in a cooperative and expeditious manner.
As stated in our previous response, our records reflect that on August 16, 2021, ********* ****
entered into and signed for a ****** Borrow & Grow Plan, Savings-Secured Loan (“the Contract”);
financing $4,000.00 with ********** ********** ***., doing business as ****** (“******”) and funded
by ***** ***** ****. According to the Contract, *** **** agreed to make 53 bi-weekly payments of
$100.00, beginning on September 3, 2021, with one final payment of $72.62.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about
December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is
prominently displayed on their website, **********. The Savings Account created as part of the loan
transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ****** Loan Account remain unchanged. When the service of the Loan
transferred to SST in December, ****** did not provide any documentation of modification or alternative
payment arrangements. *** **** has not made any payments with SST since the transfer. Interest
continues to accrue.
*** **** is showing past due for the September 17, 2022 payment of $50.00, past due amount of
$550.00, and late fees of $135.00 as assessed by the prior servicer, for a total due of $735.00. SST has
not assessed any fees nor is it credit reporting at this time.
If *** **** has any further questions or concerns, she may contact SST Customer Service directly
Initial Complaint
Date:01/14/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a borrow and grow plan with **** **. 1300 which i received 650.00 upfront and 650.00 was deposited into a savings. My payments were 40 dollars every 2 weeks which were taken out on auto payment once i paid the 1300.00 dollars plus interest i would receive my money. I got an email from ****** saying that SST was taking over and that since i had auto pay that SST would automatically start auto pay with Sst which they did for 2 payments. Then got an email saying they needed my banking info to continue auto pay which they already had. So i called and spoke to rep. ******* ******* and asked what my pay off amount was 656.50. Which i paid on the Jan. 3 2023 She took my banking info and said i would be receiving my loan savings of 651.63 in 7 to 10 business days in my bank. I called to see what was going on and was told by another agent who didn't want to give me his name that i would not get my money deposited by bank, but by mail in a check in 30 days. I told him I wanted to speak to supervisor and was hung up on. I just want my money. And dont want to deal with this shady company
Business Response
Date: 01/31/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on February 17, 2022, ******* ******** entered into and signed for a ******
Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $1,300.00 with **********
********** ***., doing business as ****** (“******”) and funded by ***** ***** ****. According to
the Contract, *** ******** agreed to make 39 bi-weekly payments of $40.00, beginning on March 6,
2022, with one final payment of $37.34.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Signature Loan Accounts to SST.
Notice of this transfer is prominently displayed on their website, **********. The Savings Account
created as part of the loan transaction has remained at all times with ***** *****.
The terms and conditions of *** ********** Loan Account remained unchanged and his Savings
Account at ***** ***** **** remained open.
SST has informed ***** ***** **** *** *********s account has been paid in full. Please allow
fourteen days for the funds to reflect in his account.
If *** ******** has any further questions or concerns, he may contact SST Customer Service directly
Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last May I opened an account with *****. They loaned me 750$ I would pay back the loan by paying 100$ every 2 weeks. I would continue paying that amount of money for another 12 months and eventually they would send me the 3000$ that I would be paying in. It's program to help your credit and give you some savings. In the beginning you are told if you wish to end the program, you can. I am very ill. In this process i have been late and right now they have me as delinquent. How can I be delinquent by not putting my own money into their account when I do not owe them any money? How are the endless phone calls, texts and emails helping me to be financially savvy? Through over a year of severe illness I have done my very best to keep paying what I OWE. I am not going to stress myself out about what I DO NOT OWE. ***** sold to SST in the meantime and SST is sending me harassing emails telling me I have to continue in the program even though I have MORE than paid for the initial loan. Money they sent me = 750$. Money I sent them = 1150$ I have told them I no longer wish to be in the program. They say I HAVE to be. Since I paid back more then they gave adn anything i gave them from this point would be my own money going into savings, I do not think they should be trying to force me to complete the program. If I took them to court the result would be that they would owe me money. This morning I began to get very aggressive and almost verbally abusive with them because they are making my entire life miserable. I get 5-6 phone calls a day, at least 3 texts and an email. Please make these people leave me alone to die in peace.
Business Response
Date: 02/02/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
Our records reflect that on May 11, 2022, ***** ****** entered into and signed for a ****** Borrow &
Grow Plan, Savings-Secured Loan (“the Contract”); financing $3,000.00 with ********** **********
Inc., doing business as ****** (“******”) and funded by ***** ***** ****. According to the Contract,
*** ****** agreed to make 37 bi-weekly payments of $100.00, beginning on June 03, 2022, with one
final payment of $28.04.
As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
through its strategic marketplace lending platform partners, including ******, pursuant to its bank
charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
regulations. ****** assists in processing credit applications and services the accounts on an ongoing
basis on behalf of, and with direct oversight by, the Bank.
A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or
about December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this
transfer is prominently displayed on their website, **********. The Savings Account created as part of
the loan transaction has remained at all times with ***** ***** ****.
The terms and conditions of *** ******’s Loan Account remain unchanged and her Savings Account at
***** ***** **** remains open with a balance of $2,301.60 as of January 12, 2023.
*** ****** is showing past due for $500.00, late fees of $15.00 as assessed by the prior servicer, plus
the current payment of $100.00, for a total due of $615.00. *** ****** has not made any payments
with SST since the transfer. SST has not assessed any fees nor is it credit reporting at this time.
If *** ****** has any further questions or concerns, she may contact SST Customer Service directly.
Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amongst the other low reviews, I as well had my loan from another company transfered to SST. The original amount of $3000 has been paid for on time every month since the original date, and i had 4 payments left on the takeover. After seeing reviews, I immediately paid off my entire payoff balance of $403.33 to avoid issues. Now, as of this month, SST is telling me I am one day delinquent on my payment, despite not owing any money on my account. They will NOT pick up the phone or call back to fix this issue, and I already know this will be affecting my perfect credit score because of a "late" payment that i already paid. I also notice that rather than resolving the issue on these reports, they just have an automated systems that publically lays out the details of your loan terms rather than a real response. I am frustrated and don't know what to do next.
Business Response
Date: 01/31/2023
We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
processing company that is committed to resolving customer service issues in a cooperative and
expeditious manner.
We’ve completed our initial review of the account in question and found the following:
On March 9, 202, ******* ***** entered into and signed a Loan Agreement & Promissory Note (“the
Contract”) financing $3,000.00 for a Signature Loan. According to the Contract, *** ***** agreed to
make 35 monthly payments of $101.82, beginning on April 10, 2020, with a final payment of $102.23.
On or about December 10, 2022, the Account was assigned to SST for servicing.
*** ***** paid off his Account in full as per his last payment of $403.33 on December 27, 2022.
SST is not currently credit reporting nor has it charged any fees since the transfer.
If *** ***** has any further questions or concerns, he may contact SST Customer Service directly

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