Reviews

This profile includes reviews for Alamo Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alamo Rent A Car has 42 locations, listed below.

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  Alamo Rent A Car

  600 Corporate Park Dr. Saint Louis, MO 63105

• 

  Alamo Rental Inc.

  232 Hill St Portland, MI 48875-1823

• 

  Alamo Rent A Car

  143 S Hangar Dr Jackson, MS 39208-2302

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  Alamo Car Rental

  500 Aviation Pkwy Ste 15 Greer, SC 29651-6650

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  Alamo Rent A Car - Serving Oregon

  28801 Douglas Dr Ste 7 Eugene, OR 97402-9528

Review Details

• Review fromKevin F

  Date: 08/18/2023

  1 star
  I paid for the rental in full. When we picked up the car, they charged an additional $130 fee for taxes that they said weren't included in the total that we paid. After the car was returned, we are charged ANOTHER $67! When I called they said that it would not be refunded because I owed the amount. I have the original statement that was email after I paid the original amount! I will NEVER use Alamo again!!!!

• Review fromTeri F

  Date: 08/18/2023

  5 stars
  I rented an economy car while in *******, **. It was an excellent experience. All staff were friendly and helpful. Upon return were greeted by a friendly employee named ****** that made our return process so easy.

• Review fromRonald P

  Date: 08/05/2023

  5 stars
  Rented from Alamo plenty of times had one incident where the battery went dead they told me too bring the car back and was given a brand new car for remainder of vacation. I would recommend to anyone.

• Review fromKevin K

  Date: 07/23/2023

  5 stars
  I have used Alamo several times. Each time has been a great experience with a good value.

• Review fromAnn A

  Date: 07/23/2023

  1 star
  They are making me pay for damage to a car that I was not responsible for. You can clearly see rust starting to form on the damaged area. Rust does not form in less than 24 hrs and that was how long I had the car.Please take my name from your mailing list. NEVER AGAIN.

• Review fromPeggy C

  Date: 07/16/2023

  1 star
  I selected 1 star because I had to. It would not let me just not select no stars.. By far the worst company I have every dealt with. There is no direct line, only the 866 number. There is never a supervisor to speak with. And if you book with a third party, get ready to lose all your money to all the lies and the "deposit". It has been weeks and I am still awaiting for someone from Corporate to contact me. I even filed a complaint on here with the BBB and they said it was the wrong company and because I used a third party to reserve and book my rental, they closed the complaint. So now I am out of $1500 for a vehicle I didn't even get to rent. The 866 number gives you a different person everytime you call and get a different answer. It's sad they get away with the constant lies and make no attempt to make things right with the customer. It is sad to say that good customer service is a thing of the past. You can't even rely on the resources that is supposed to help anymore...

• Review fromDesiree Y

  Date: 07/11/2023

  1 star
  Left us on side of road and wouldn't pay for person to come out and change a tire. Only found out after 30 minutes after *** was heading this way they werent paying him. Leaving us stuck in the dark to change a tire, stuck on mountain in middle of desert an hour away from closest town. Even though they offer and we purchased roadside assistance/coverage. Been driving all day with a 7 year old half way through vacation. Maybe we could have managed to change the tire if we had sunlight. But they waited to leave us stranded in the dark! Do not recommend!!! Ever!! Avoid at all cost!!

• Review fromJennifer G

  Date: 07/06/2023

  1 star
  I rented a car from Alamo through *******. When I came to check out the car, Alamo refused to accept the policy that I paid for to cover the car instead forced me to use my own personal vehicle insurance. Then when I returned the car the next day, the attendants claimed that there was hail damage on the roof which I could not reach due to being taller than me. They had me take a few pictures with my phone of the dust spots on the roof of the car that were theoretically considered hail damage. Then in their incident report they stated there was hail damage on the roof and the hood, yet they never pointed out to me any damage or even mentioned a problem with the hood while I was there. I could more easily have seen the alleged damage on the hood. Not only did they put different information in their report, but they promised I would hear from a claims person in a couple days. I finally received a terse message with no information other than a claim number a month later. I called back the same day and again a week later only to be shunted each time to an answering machine, and still have not received a return call. I finally received a letter several days after the first call stating that they had not yet received a response from me. The good news was it actually had some of the information I needed to submit the claim to insurance but I am still lacking an actual invoice from the repair shop without which my insurance cannot investigate the claim. Needless to say I will never use Alamo again. I just hope this review can save others the headache of dealing with them.

• Review fromLarry M

  Date: 07/03/2023

  1 star
  Will not do business with them and recommend no one else do either. After returning the pickup I rented, the next day I received notice that there was 5 hail dents on the roof of the truck. I asked for pictures and they did send 2, but no damage was visible. I was told it was because the dents were not big enough or deep enough to be seen. This was on May 31. I was told it also could be cited as a no fix because they are so shallow. Now on July 2nd, they want $726.17 for these dents that they cant show me proof they even exist. Go anywhere else.

• Review fromCliff W

  Date: 06/23/2023

  1 star
  Last year my wife I rented a car from Alamo while on vacation in PR. While we were there, we received a parking ticket. Upon returning the car at the airport, we presented the ticket to the *** at the desk. They informed ** that the ticket would be paid and charged ** for the ticket and the taxes to boot. Fast forward a year later and we receive an email from Alamo/Enterprise saying that we have an unpaid parking violation and we will be charged the cost of the ticket plus late charges and added tax and they went ahead and charged our card. Weve been on the phone with reps and sent multiple emails with our receipt from a year ago which shows that we were charged for the ticket and they keep giving ** the run around. Today I was sent to escalations and spoke with a rep names **** who was blunt/rude. Please help me understand how weve provided multiple proof of the paid parking ticket and we have yet to receive a refund and its been a month since weve been charged.