Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2292 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  745 E Main St Stamford, CT 06902-3868

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  Enterprise Rent-A-Car Company of Boston, LLC

  299 Milk St Fl 7 Boston, MA 02110

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  Enterprise Rent-A-Car Company of Boston, LLC

  179 Chief Justice Cushing Hwy Cohasset, MA 02025-1203

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  Enterprise Rent-A-Car Company of Boston, LLC

  13 Faunce Corner Mall Rd North Dartmouth, MA 02747-4213

Review Details

• Review fromNalini C

  Date: 12/31/2022

  1 star
  I rented a f150 and paid for upgrading to a suburban. Paid for road side assistance. Got a flat tire on the way to an appointment. Roadside left me stranded with no help. Sat in car for almost 4 hours on i95. Stranger fixed my tire. Missed appointments. Had to reschedule flight accommodations and extend rental. Enterprise options was relief was very poor for what they cause. Not sure why the car rental company became so poor in service in some areas.

• Review fromHolland M.

  Date: 12/31/2022

  1 star
  If I could give zero stars I would.. I'll share my experience. DON'T GO WITH ENTERPRISE. They're roadside assistance doesn't assist until they're threatened with legal action. Got sideswipped by a semi coming home for Christmas and there was no spare.. they wouldn't bring us a spare. Called several times to get a tow and no one ever came. Had to drive to the nearest exit on on rim and then blamed me for the damage on the rim.. left my husband,, my 14 year old daughter and my 8 month old sick infant and I stranded on the side of the road and did nothing until they were threatened with laywer. I will never go with enterprise again.

• Review fromArlene D

  Date: 12/29/2022

  1 star
  Reserved a car two months ago to make sure we would have the right size vehicle since we would be driving with the entire family during the holiday season. The day of pick up, I called several times throughout the day to ensure that the car would be available for pick up. I even left a message for the manager to call me to confirm. I had No call back. When I arrived to pick up the car it was not there. Nobody called to inform us. Instead the manager asked me to start a new reservation at the airport location. Really? Me? After insisting he call himself, he tells me theres no cars anywhere and nothing he can do! There were three other people in the same boat as us! Horrible service!I gave one star because I wasnt able to write the review with a star!

• Review fromGautier P

  Date: 12/29/2022

  1 star
  Enterprise as a fraud. I booked a car from them continuously for over a year + rentals for work. They blocked my Enterprise Plus Platinum account without being able to give me a reason when I called them. My account has nearly **** unused reward points. If you rent from them and collect points, you may end ** in the same situation. @Enterprise, is this how you treat your platinum members? Too bad I can't give a 0 star rating or - rating!

• Review fromJw W

  Date: 12/28/2022

  1 star
  Wish I could give 0! About a week ago we spoke and you said an adjuster should contact me within a day. This is the second time that I have received no response when I was told I would. I understand that I received a journal note email stating that weather may cause delay. I just want to say that there has been a bit of weather, but the roads have been clean and weve had plenty of good weather. I feel like Im being delayed unnecessarily and so Ive checked into my options. If I turn you in to the state regulator you may lose more than what you are currently responsible for. There are multiple other consequences that could take place especially with the established statement of the police report. I have done due diligence to meet your request. I have provided a quote for what the damage would cost me. I will be taking action in the next few days unless I received proper compensation in good timing. Thank you.

• Review fromJames B

  Date: 12/28/2022

  1 star
  Place is a joke. Reserved a mid size suv on line.l. Pick up time was nine .. the manager called me at 945. I said my wife was getting a ride there and would be there with in ten min .. well when she got there not even ten min later they said they gave the car away. Total s*** move. Then when staff was confronted they couldnt care less. Employees are horrible. How can u have some one get picked up and drive 40 min then get dropped off and not have a car for them. What kind of bussiness model is this.

• Review fromShawn S

  Date: 12/27/2022

  1 star
  Maybe Enterprise reservation team should make it clear when confirming availability of a vehicle that the vehicle isnt actually there. Three times I asked two different agents and three times was told the sprinter *** I was getting for my daughters 16th birthday trip skiing, was available. When I arrived at the Marietta location, I was told they didn't have the reservation and also didnt have anything available that would work. Are you kidding me. Like the classic Seinfeld episode, they clearly do not understand the definition of the reservation. Very poor effort Enterprise, very poor. Business must be so good that you do things like this and not even offer any solution or alternative. I will definitely be going back to Hertz or any other rental location from now on.

• Review fromFernie R

  Date: 12/27/2022

  1 star
  What a sham of a company. I trusted them with our travel needs traveling for Christmas to visit our Family in *******. I rented a vehicle for 5 days for our stay in the Sun City. On the afternoon of our return to ***********, we found out our flight had been cancelled and there were no return flights available for 5 days. I called Enterprise to SIMPLY extend my rental 24 hours and allow me to return the vehicle in *********** the next evening. They were very nice in understanding and then they gave me the price. It was an extra $2,000 DROP FEE is what I was told. A DROP FEE????? For returning it at a different city 600 miles away? So, I asked the following can you quote me to keep it through Thursday? And I even told them I would drive the family back to ***********, drive the vehicle back to *******, and fly out the next day. They said the system was honoring that as a one week rental and it would only be $150 more. What on earth kind of sham is this???? Winter Storm ******* caused Enterprise Rent a Car to inflate their rates and inconvenience innocent travelers simply wanting to get home. I did not extend through Thursday as that was going to be a lot of miles on the road. But, rather, I chose to go with ***** for a one day, one way rental. It still cost me $438, but saved me headaches and travel time. Oh, by the way, I did try to book a one day one way rental with Enterprise and there was nothing available. Way to NOT come through in the time of need of one of your consumers. This will be the absolute final time I rent from your company for ruining what would have otherwise been a fabulous Christmas vacation.

• Review fromPhilip G

  Date: 12/26/2022

  1 star
  Price gouging at its highest level. I called to rent a car for Monday 26Dec. I was quoted over $400 for a 1 day rental. And no it wasn't a great car it was for a base versa. Usually a $40 rental. I've been a long time customer. But not any more. *******************, ****

• Review fromDebbie J

  Date: 12/25/2022

  1 star
  Wonder how many holidays have been ruined by Enterprise car rental ? I reserved a car 11/23 , a month ago, for pick up today .Enterprise even called yesterday to reconfirm and I said yes This morning at 9am , I show up to pick up car for long road trip No car !!!! He said he would search for one and call me . They close at 1pm no car !!! They did not even call me back or apologize !!! Such lousy customer service !!!! I cant believe the attitudes !!!!! How can they call themselves a business if they are not reliable or provide such poor service !Beware of their reliability!