Reviews

This profile includes reviews for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enterprise Rent-A-Car has 2292 locations, listed below.

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  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

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  Enterprise Rent-A-Car

  590 Lordship Blvd Stratford, CT 06615-7123

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  Enterprise Rent-A-Car Company of Boston, LLC

  102 Belvidere St Boston, MA 02199

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  Enterprise Rent-A-Car Company of Boston, LLC

  26 New St Cambridge, MA 02138-1219

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  Enterprise Rent-A-Car Company of Boston, LLC

  59 Washington St Foxboro, MA 02035-1355

Review Details

• Review fromStacie P.

  Date: 01/11/2023

  1 star
  Twice, I called to rent. A rep made reservations over the phone on both calls, but each time I arrived at the store, there was no car available.

• Review fromDavid U

  Date: 01/11/2023

  1 star
  Called on line rental, quoted close to $500. Per week, on line quote is $399. Per week + fees and we take vehicle back after a week and it's $810. And they said to bad we don't honor on online prices if you talk to a person at all.Will never rent there again.

• Review frommichael s.

  Date: 01/10/2023

  1 star
  My only option is a bad review due to not getting a call back. I have attempted to speak to a manager over 4 times with hold times over 25 mins each time and no resolve. Charged me an unauthorized 465$ for a rental I was given during a insurance claim after a associate who gave me the vehicle informed me I would be charged no more than 98$ if I kept the upgraded vehicle for the full 30 days of possible repair time. The associate was very nice at the time and I trusted she knew what she was communicating. Theres more to this interaction but Im not going to throw her under the bus on here. I had the car 3 weeks and dropped it off in Royal palms (they were great in helping me) and they left my agreement open and said to address the high charge with the original location the following day, which I did. As they were not sure what happened. This was almost 2 weeks ago. They promised me a call back from a manager before anything would be charged. I called again twice to follow up and no manager was available but again ensured no charge. Today I received a email billing me for the full amount. This is pure laziness and negligence. I will take this up the corporate ladder if not resolved in 24 hours along with informing the bbb and others about my experience.Now to add to this. I left this part out. The worker a female made a comment of oh I like your legs and those shorts you have on before engaging with the dialogue of getting me in the car which I knew was a upgrade. I asked how much it would be and she gave me such a specific number I did not even question her for a second. To be honest i had no idea if she was looking out for me in a flirty way nonetheless I did not care. I needed a professional vehicle and took that one. Never, ever would I have agreed to the car if I knew it would be 5x as much as she quoted me. I was informed on my first call that the convo was in the group chat and a manager would call me weeks later no response just a charge.

• Review fromScott G

  Date: 01/07/2023

  1 star
  Your company *****. You left me stranded twice after making a online reservation. Within two weeks.Had to walk to u-haul and rented a truck the first time. Had to Uber from the airport the second time due to your company giving me conformation both times . The a****** at the desk the first time was rude, arrogant and would be fired if he worked for me. The second time I'll just say lazy and sed there are other rental cars dealer down the counters. I will never recommend your company even to a Crack head.

• Review fromRoyal S

  Date: 01/06/2023

  1 star
  Very racial when I came in did not want to rent to me because I was African American. Ask for manager he said he was one and there was no one above him. Not a good place to rent cars from off of Est Street in downtown **************

• Review fromrashanda t

  Date: 01/06/2023

  1 star
  My car was in an accident and I had to go to enterprise thru the other person insurance. They were paying for a specific price all while Enterprise not having that specific price range car available for me, they was charging me all along when I didn't know it. I asked the manager *** all this time was he changing the price and he kept saying yes but at the end of my 7 long months in a rental paying for my personal car note and insurance I got charged over $1000. oh and they gave me 2 rentals with no gas and still charged me for gas after I inquired about the no gas. They are a horrible company who do not follow up on calls. I had to cancel my surgery due to this. I am a ****** fan from here on out.

• Review fromVALERIE C.

  Date: 01/05/2023

  1 star
  I went into the ********. ****, ** ****** today. I was not greeted when I walked in. Two employees walked around talking to each other right on the other side of the desk. Neither acknowledge me standing there. A couple walked in and were greeted immediately.When I was greeted and helped, I was told I had to pay the deposit and 20 days in advance. I explained that this was not what I was told when i made the reservation. I said my insurance is paying 80% and I was to pay the deposit only at this time. I went outside and called the 800 number. I was again told that because the rental was with an insurance claim I should only be paying a deposit. When I went back in and told the employ this, she said "it's okay if you don't have the money, I can just take the 20 day fee." She then went on and on about an audit she had next week.I have never felt so disrespected and devalued just trying to do business with a company.Luckily I had a great experience in the summer with the ********** ****** in ****, **. When my husband took me home (I did not get a car at the Queen *** ******** I called my insurance company and sent the claim to the **********. ******. I sincerely hope someone looks into the Queen *** ****** and how they treat customers.

• Review fromLinda V.

  Date: 01/05/2023

  1 star
  ********* ******** canceled my flight On Dec 26, then my rescheduled flight on Dec 29 was canceled. On Dec 26, ***** quoted a price of $171. I decided to wait but found out the next morning my Dec 29 flight was canceled too. I tried on line Enterprise on Dec. 27 to rent a car. They quoted me $504 per day.
  Price gouging! Shameful!
  My friend drove 9 hours to pick me up And take me home. Enterprise took advantage of stranded people.

• Review fromJason S.

  Date: 01/03/2023

  1 star
  Terrible service. I had got in a accident in August 2022, (Not my fault) i had dropped my car off at the autobody shop Jan 3/2023. On Friday i called enterprise they said thank you we will send a car up to the autobody shop so its there for you as its coming into a long weekend.Of course to good to be true. I was getting a electric car as that is what i have now. They finally showed up and said there was a error on there end. of course there was they just forgot. Be honest people. The guy picked me up from the shop drove me to enterprise and took my info and said you can have this gas car and ill **** the tank and 3/4 full but its really half so you don't have to pay and you will have your electric car tomorrow. then he turned around and said that we need to charge your credit card 1000$. I laughed and said no he said its for 407 and tickets. ok but my car is in the shop and this is not my fault nor issue. he said you can have a gas one for 300$. Clearly he didn't understand I'm not paying anything out of my pocket even if I get the money back. They he drove me back and i don't have a rental car and he said his manager will contact me I'm still waiting my that call.. poor service.

• Review fromLindsay W

  Date: 01/01/2023

  1 star
  Enterprise's business model is to list that all cars are available all of the time even when they have none. I was just caught up in the Southwest Airlines weather cancellations where about 2/3 of the flights were cancelled. Of course, after us searching for a long time to find the closest Enterprise to our hotel (that we were being bussed to, by an out of service Houston city bus because there were so many people stranded in the airport), Enterprise sent us a confirmation for our rental car. Great. We called in the morning to find they had no cars. What was even crazier was that we could have gone online and booked more and more cars with them... they don't stop the bookings and continue to list all of these cars that aren't available. The person that we talked to told us to call the airport and see if they had any. We called another location and they told us they would call us back in 20 minutes. They never did. Enterprise needs to look up the meaning of the word confirmation and change the emails to "we have received your request" or "submission". It is unacceptable in any industry I am aware of to send someone a "confirmation" of something that is completely and utterly unconfirmed. Imagine if stores didn't have an "out of stock" option, or every flight and hotel you booked wasn't really a booking...you had to show up at the location in order to find out if something was available. Just pack your bags, pay for an **** to get there and then just hope for the best. That is unacceptable. We ended up booking a bus to Dallas to then catch a flight. Of course, we would have booked a bus earlier, but we had a confirmation from Enterprise. Ironically enough, the bus ride was the easiest part of our entire trip. The bus went where it was suposed to go, when it was suposed to, and the seats I bought were actually "confirmed" when I booked them.