Business Profile

Battery Supplies

Energizer Battery Co

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Energizer Battery Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an Energizer (*******************************) EN548 Power Inverter (12V DC to AC) for use my laptop in my car. The product description listed that the power would be 500 Watt, and peak power is 1000w.When I bought the inverter, I was introduced that even the inverter was shut off, Energizer gave you a free fuse in the original box, you just replace the fuse so you can still use it. I bought it.The power of my laptop is only 300 W. However, the Energizer inverter was broken, not working. According to the instruction, I opened the inverter cover, but there was no any such fuse inside. I let my friends to look at it, we surprised that there was no any such fuse in the Energizer inverter, it means that Energizer placed a fuse in the box is just foolish customer.Since the quality of the inverter is not good, since the introduction is not true, I request Energizer send a new working one to me. If Energizer power company believe the introduction of power 500w /1000w in peak is not real, please send me a higher power inverter to me such as ENK1500, to close the case. Or, please explain the reason to place a non-functional fuse in the box to public. Thanks.(Photos and Witness are available)
Business Response
Date: 05/28/2025

Dear BBB,
We sincerely regret that the Consumer is experiencing challenges with this product.
This item is a licensee product and is not manufactured by Energizer. To ensure the best resolution, the licensee can be contacted through their website at ************************************************ or by calling ************* at **************.
To help facilitate a resolution, we will also be reaching out to the licensee to inform them of this issue and request that they contact the Consumer directly. However, for the fastest possible assistance, we encourage the Consumer to reach out to them directly using the contact details provided above.
Sincerely,
Energizer
Customer Answer
Date: 05/29/2025
Complaint: 23384560

I have reviewed the business' response and am rejecting it because:

Please read my attached response.

Sincerely,

***** ****
Business Response
Date: 06/06/2025
Dear BBB,
We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
Customer Answer
Date: 06/06/2025
The Energizer called me on 06.0.2025 and told me to refund my money within 2 weeks. Now I am waiting for the refund. If I received the refund, I believe that the case close, thanks to BBB.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rov O Vac batteries leaked in my items, (5 items all had leaking cells). Returned as told. No response, until I can to check on them. !st I was told the never got the package. I gave them the tracking # for the ***************** Then they said they had the package. They where going to escalate the complaint. I was told they would get back to me. They never did. I called again, asked for a call back or a email, never happened. I called again, I was told that the manager has no set to respond. I told them I will wait for a call. I waited all day no call back. Now they want five more days to respond. I do not what is going on here. Maybe if BBB contacts them they will look into this. To me this is very poor customer service.Please if there is anything you can do for me.Thanking you in advance *** ******* ***************************************************************************************** ************ P.S If you need more information please advice me
Business Response
Date: 05/21/2025
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer

Customer Answer
Date: 05/21/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** *******
Initial Complaint
Date:01/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,I used two AA Energizer batteries in my wireless mouse. The batteries were installed approximately three months ago. Since then, I have used the mouse moderately for daily tasks such as browsing the internet, sending emails, and working on documents. The mouse has been in regular use throughout this period until the batteries began leaking, causing damage to the device. Photos of all details requested are attached.The damaged mouse is no longer available on ****** where I purchased it:********************************************************************** However, the same mouse but different colour is available here:*************************************************************************************************************************************************** I paid about $89.99 plus taxes many years ago.Energizer has offered to compensate me only $40.00 CAD for the leaky batteries and damage to my device, a USB wireless mouse. At minimum the costs of replacing the mouse ($75.00 + taxes), mouse pad ($9.00 plux taxes) and finally the batteries themselves ($15.99 + taxes) amounts to $112.00. This is more than reasonable in this case and does not include time spent on this matter.They have a guarantee which they are dragging their feet to execute.***** ****
Customer Answer
Date: 01/20/2025
Have received confirmation on January 16th, 2025 that Energizer agrees to refund terms. As per note below:
Dear *** M
Thank you for the response. We will be moving forward with approval of the case for $85 USD ($122 CAD). Please confirm the contact information below so we can proceed with the refund check:
address provided
We appreciate your cooperation with this matter, if you have any questions or concerns, please respond to this email.
Sincerely,
Energizer Consumer Support.

Will wait until cheque is received before closing this matter.
Business Response
Date: 01/22/2025
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer

Customer Answer
Date: 01/22/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,
I.M
Customer Answer
Date: 03/05/2025
I purchased these batteries in ****** and they lasted only a month with very limited use in a remote control. Brand: Energizer Product: Energizer AAA2 max ** the 5th week they leaked some sort of chemical substance. I disposed the remote and batteries out immediately as I was worried about poisoning my pets and young children. I don't have a receipt for the remote as it came with the stereo / TV set from over 5 years ago and no longer have the receipt for the batteries. However, I do have the packaging still from the store and provided that in my initial complaint and request for refund from Energizer. I was advised that since I disposed the batteries and remote I could no longer claim for compensation. Most people with young children or pets (if you canvassed them) would have done the exact same thing - confirm safety of others, throw out and clean up area immediately, wash hands, look up dangers of battery leaks. As per my email dated November 13, 2024, to Energizer customer service, while the batteries cost $20 CAD some dollars, the remote I lost was a ****** and expensive, closer to $100 CAD. I understand the point of view on policy, photos, etc. However, the last thing I or others would do is read fine print policy. Leakages while maybe rare are not advertised as safety measures related to your brand -- certainly not very publicly such as on or within packaging, etc. ** hopes you can reconsider some sort of remedy as a goodwill gesture for a loyal customer who suffered a lost remote alongside confidence in your product.
Business Response
Date: 03/05/2025
Dear BBB,
Thank you for informing us that a complaint has been filed. Please note that this is a new claim and is separate from the computer mouse claim originally filed by the Consumer, which was resolved and closed on January 22.
This new claim pertains to a remote control and was denied because the Consumer disposed of the batteries and the device, which prevented us from thoroughly investigating the claim. Energizer believes this claim was properly denied, and we consider this matter closed.
Sincerely,
Energizer
Initial Complaint
Date:01/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Batteries were purchased at Mentor Big Lots about a year ago. They are supposed to be good for 10 years in storage. Package has "Copyright 2020" on the labe.
Business Response
Date: 01/22/2025
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
Initial Complaint
Date:01/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a UE10063PQ power bank from Best Buy that will not charge. I missed the 15 day return window from Best Buy and despite calls and 3 times filling out a warranty form, I have never received a response from Energizer.
Business Response
Date: 01/16/2025
Dear Customer,
After a thorough internal investigation, we've identified that an unexpected overload of requests during a recent transition in our customer service procedures resulted in the mismanagement of your application. To rectify this, we've implemented a series of measures to streamline our processes and enhance our team's responsiveness, ensuring that such issues won't recur.
We apologize for the inconvenience you have experienced. We are willing to replace your UE10063PQ power bank. Please confirm if the following address in California, ***** is correct for the re-shipment.
Also, to process the replacement, please send the following information to the dedicated email address ********************************:
Product details: The model number and serial number of the product.
Purchase proof: Your order number BBY01 - 806964541542.
Failure proof: Photos or videos documenting the failure situation.
Recipient information: Your complete address, name (***** ********), email ************************ contact phone ****************, and purchase store (Best Buy).
Thank you for your patience and understanding.
Energizer ****************** Team
Initial Complaint
Date:01/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rayovac batteries leaked all over my guitar amp and they say because the batteries in my device have different expiration dates they are not responsible for the damage. None of the batteries in my amp were expired and photo proof was sent to Rayovac customer support. Are they saying that if you buy a pack of Rayovac batteries and have 2 left in the pack and then go out and buy another pack of Rayovac batteries you should not use those last 2 batteries that have a perfectly good expiration date because they may not work properly with these new Rayovac batteries I just bought? They were all the same brand and size of battery. I could buy two four packs of batteries at the exact same time and they could have different expiration dates on them. If I need 8 batteries and they don't have an 8 battery pack then what should I do? If you can't mix and match Rayovac batteries from one pack to the next then they need to say that on the packaging. I want my guitar amp replaced by Rayovac. They owe me $430. I sent in all the proof Rayovac required to get my amp replaced on 1/9/25 and they denied my claim on 1/10/25 because of not expired but different expiration dates. As that is not a written policy on any Rayovac packaging or on their website and their batteries ruined my amp they owe me a new one.
Business Response
Date: 01/22/2025
Dear BBB,
Thank you for informing us a complaint has been filed. After careful consideration and investigation, we have concluded that the cause of the damage to the Consumers device was due to mixing battery selection. Per the packaging of the batteries, you should not mix batteries, and you should always replace all the batteries at the same time with the same batteries. This is also on our website at **********************************. For this reason, the Consumer's claim was denied.
Sincerely,
Energizer
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to the energizer company about an eveready flashlight. I needed to know what the battery type required for the eveready flashlight. Energizer representative later told me that I will be updated but that day has yet to come. The dialogue between this company and I was short because it ignored my latest messages and refuses to help me about its product. If communication is restored, I want that done ONLY by email. The phone number given is invalid.
Business Response
Date: 12/09/2024
Dear BBB,
Thank you for bringing the complaint to our attention. We understand that this matter is important to Ms. ***** and we appreciate her patience during this process. This inquiry dates back to September 2023, and our Consumer Support team provided the requested information back in October and December of 2023. I have attached screenshots of that communication for your review. We genuinely value our customers and want to ensure their concerns are addressed. As such, we consider this matter resolved and closed.
Sincerely,
Energizer
Initial Complaint
Date:11/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2 packs of double A at approximately $15 and 2 packs of triple A at approximately $12 batteries at the same time. HAd to look online four average as the caretaker cannot find receipt. The *** were doing nothing when placed in any devices whether nebulizer or remote controls. Contacted company. Provided pictures and they are refusing to provide replacement or refund. Instructed m NOT to use existing batteries so what am I supposed to do? Offered $5.00 after I sent pictures of an unopened pack of AAA and pictures of what I had of the *** I am disabled and homebound and my caretaker took the pictures and made the purchase as I have many devices that use them ***** held blood pressure machine, oximeter, 3 nebulizers and home items).
Business Response
Date: 11/26/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer to resolve their claim. We are waiting to hear back from them.
Sincerely,
Energizer
Customer Answer
Date: 11/27/2024
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******* ******
Initial Complaint
Date:10/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Four of my childrens toys have been ruined by energizer batteries because they have corroded and leaked battery acid. They have a no leak guarantee that says they will pay for ruined products their batteries were used in. The batteries had not been in use for more than 6 months and they didnt expire until 2030. However, I have tried to submit the form and call in, but they keep requesting photos over and over (which I have already sent). Two of the toys I had already thrown away because they werent safe and I didnt know at the time that it would keep happening, I thought it was random and didn't know about their guarantee. I told them this and yet they are still asking for more photos. The policies they have to get reimbursed are unreasonable. I have sent photos in of the batteries corroded, leaking battery acid and the battery compartments ruined but they keep asking for more photos. I want to be reimbursed for the toys that were ruined and for the cost of the batteries. I want them to be transparent about their guarantee and their policies. I dont think many parents would hold onto leaking batteries and toys that have ruined battery compartments and its unreasonable to request this. I told them it was toddler and baby toys that had leaking battery acid and they didnt even acknowledge this could have lead to hospitalization and severe injury, after I expressed this as a concern. Their batteries are dangerous and they dont seem to care. They wont even replace the small cost of the toys. This has happened too many times in the last 6 months just at our home, I know other people have to be dealing with this as well.
Business Response
Date: 10/31/2024
Dear BBB,
Thank you for bringing to our attention that a complaint has been filed. We have made several attempts to contact the consumer in question but have not yet received a response in order to proceed with their claim. Energizer considers this matter on hold until the Consumer contacts us.
Sincerely,
Energizer
Customer Answer
Date: 11/01/2024
Complaint: 22482026

I have reviewed the business' response and am rejecting it because:

I have been in communication with the company via email. I last emailed them yesterday at 9:55pm in reply to an email that they sent at 4:44pm. I have all emails saved. I am currently waiting on the company to email me back. If they do not email me back, I will send a follow up email on Monday.

Sincerely,

******* ********
Business Response
Date: 11/06/2024
Dear BBB,
We have been in touch with the Consumer via email and have resolved this matter. An agent will contact the Consumer today with next steps.
Sincerely,
Energizer
Initial Complaint
Date:10/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2-pack of heavy duty lantern batteries in July 2023. They are Rayovac brand, which is a sub brand of Energizer. After 12 months of just a few seconds of use per month (to locate items in an unlit pantry) one of the batteries failed/was dead. I submitted a claim for a refund or replacement on the company's website with photographs but received no response. A few weeks later I called and spoke to someone who said that claim had not been received and asked me to email the photos, which I did the next business day. A few weeks later, having heard nothing, I emailed again to follow up. I received an email saying they were still awaiting photos. I emailed the photos a third time. Another few weeks went by with no reply. I called 4 days ago and the associate assured me that if the photos were uploaded to the Energizer website, he would certainly get them and be able to respond immediately. I uploaded them again, received an on-screen acknowledgement that my submission had been received and waited. Nothing. Today I called and was told the photos had not been received and was asked to try once more to upload or email them. I refused and asked the associate to have a manager call me. I am still waiting. I think this lack of response is totally unacceptable
Business Response
Date: 10/21/2024
Dear BBB,
Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
Sincerely,
Energizer
Customer Answer
Date: 11/07/2024
My issue has been resolved.

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Energizer Battery Co is NOT a BBB Accredited Business.