Complaints

This profile includes complaints for Energizer Battery Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Energizer Battery Co has 8 locations, listed below.

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• 

  Energizer Battery Co

  533 Maryville University Dr Saint Louis, MO 63141-5801

• 

  Energizer Battery Company

  1190 N US Highway 1 Ormond Beach, FL 32174-2997

• 

  Energizer Battery Co

  PO Box 631 Dover, DE 19903

• 

  Edgewell Personal Care

  804 Walker Rd Dover, DE 19904-2727

• 

  Energizer Holdings

  17120 Hawks Lookout Ln Cleveland, OH 44136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rayovac is owned by Energizer and I used rayovac batteries in my flashlight (which I use almost daily) and they corroded the inside of the flashlight. They were fresh batteries, only in the flashlight for about a week. One of the batteries was so bad that to remove it I needed to put a s**** in it and pull it out using a hammer. I attatched a picture so you can see. The inside of my flashlight is ruined now because of their faulty batteries and that flashlight costs about $100. *** tried contacting them a dozen times by email but got no reply. I would like them to either pay for my flashlight or simply send me another $100 flashlight of theyre choosing. So its either cash or a flashlight.

  Business Response

  Date: 10/12/2022

  Dear BBB,

  
  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.
  

  Sincerely,
  Energizer Consumer Services

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted energizer on the 14th of September I believe about my Energizer batteries proceeded with all the photos proof that my chargers and batteries were defective set me out a coupon for $50 for the charges which doesn't even cover my gas cost went a hundred miles picked up the charger started charging my batteries found out the batteries were depleting 25% several minutes after charging them so they sent me six coupons to replace the batteries another $20 in gas $35 to go get the charger Brand new battery six packs of them they want to offer me $82.56 I told them what about the charger that I'm not using now cuz I have no batteries they said well you can use it for other batteries I'm like no you can't I don't have any rechargeables and I told them that I'm not going to eat the gas for this they said they only cover the cost of the batteries they don't cover it cost of taxes gas or anything I said that I'm going to file complaint with a better business girl because this is ridiculous I went out of my way bought a charger and battery to come to find out the batteries are 2 years old six packs of four pack batteries already two years old same battery is already have most of my batteries the old ones are 2019 to 2021 none of these batteries will fully charge All brand new out of the pack so I'm asking the better business to step in to see to see if I can get conferenceated for the hell that I've just went through for 2 weeks with Energizer and to let them realize that they can't keep screwing people over hundreds of dollars for gas with $4 a gallon I'm only getting 15 miles to a gallon in my vehicle 100 mi to get the charger cuz that's the only one that was available and 40 mi will the batteries and they don't even care that I'm blowing money I do not have to replace their defective products absolutely ridiculous Tell Energizer I will not be buying their products anymore if this is how you treat people and they said that's all they can do so I filed the complaint

  Business Response

  Date: 10/04/2022

  Dear BBB,

  
  Thank you for informing us a
  complaint has been filed. We have reached out to the consumer and have resolved
  this issue with them.

  
  Sincerely,
  Energizer
  Consumer Services

  
  

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Batteries and ************ limited Lifetime Warranty. Filed complaint that charger was not working. Uploaded pictures and receipt of purchased. Product was purchased within 30 days ago. Received email that they could not see information on photos sent. Requested a second set of the above information be sent. The amount of time I am putting into this complaint is causing more loss of money from this malfunctioning product that they evidently do not want to replace. They are a Company that evidently does not stand behind their product.

  Business Response

  Date: 10/04/2022

  Dear BBB,

  
  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.

  
  Sincerely,
  Energizer Consumer Services

  Customer Answer

  Date: 10/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Energizer Alkaline AA batteries in bulk (24) packages to use in my outdoor cameras. I installed them in April, 2022 and by July 2022, the batteries had leaked and damaged my cameras. Energizer warrants the batteries to provide repair or replacement of the items when damage is caused by product failure. I filed a claim online in July and provided pictures and documentation of purchase and damages to product. The consumer services team at Energizer keeps demanding more and more redundant information and will not pay the claim. I have called the customer services number and keep getting the run-around. I want them to replace two damaged cameras that were damaged by their batteries.
  My case number is: *****************

  Business Response

  Date: 10/04/2022

  Dear BBB, 

  
  Thank you for informing us a complaint has been filed. We have reached out to the Consumer and have requested the device and batteries be sent in for further evaluation by our internal experts. The Consumer has confirmed today he received our return label, and the product is on its way to us.  

  
  Sincerely, 
  Energizer Consumer Services

• Initial Complaint

  Date:09/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted the ArmorAll foam ****** to work very badly. I saw videos and thought it looked really cool. I bought the foam ****** 2 in 1 from Mowers ****** on Sat, Sep 10th. ****** didn't sell the ArmorAll Snow Foam for some reason though. Which made no sense. The Auto Zone across town had that.I spent literally 3 hours trying the pressure washer setup, than the regular garden hose setup. I used the entire bottle of Snowfoam trying different mix ratios and even trying undiluted. All in 95 degree weather in ***********, **.We tried the pressure washer on the garden hose setting and the pressure washer setting. We tried every dial on every setting with every configuration. We tried different water spigots. We have great water pressure. I even tried different water hoses. Even A brand new ZeroG hose, a continental hose, and a construction grade hose.. Several of my neighbors were very interested in the product and wanted to check it out. One of my neighbors even tried his high powered pressure washer with it. No difference.Nothing even came close to producing what my neighbors or myself would consider "foam". When my neighbors left and we all threw in the towel on it. I shot a couple brief videos for proof of the disappointment. I was exhausted and hungry at this point. See order details and also videos below. Thanks, ***************************, RN BSN *****************************, RN BSN **************************************************************** Cell: ************ https://youtube.com/shorts/_1dt3yElpI4?feature=share https://youtube.com/shorts/8lPZxn6I5t0?feature=share

  Business Response

  Date: 09/13/2022

  Dear BBB,

  
  Thank you for informing us a complaint has been filed. We have reached out to the consumer and have resolved this issue with them.

  
  Sincerely,

  
  Energizer Consumer Services

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a large pack of ******* batteries and put them in our smart door lock and a **** ***** **** label printer. Multiple batteries have leaked ruining both devices I have sent the pictures that ******* requested showing this but everything I send something they request something else. I have sent now no less than 20 pictures of the batteries and evices but the company is still refusing to stand behind their guarantees and intact just keep requesting more and more pictures. I think they are doing this so I will drop the issue because both items that were ruined were several hundred dollars worth of damage together. They are making false claims they will replace any item that is damaged by their batteries.

  Business Response

  Date: 09/12/2022

  Dear BBB,

  
  Thank you for informing us a
  complaint has been filed. We have reached out to the consumer and have resolved
  this issue with them.
  Sincerely,

  
  Energizer
  Consumer Services

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased AA batteries online from a vendor of Energizer. I asked to be directed to a manager, but they would not let me. This is the 2 nd time I had issues a faulty low power batteries from(The battery supplier), so I went straight to the manufacturer, energizer and tried to get my faulty batteries replaced. I filed a complaint ***************** with this business.
  
  Energizer makes unrealistic ridiculous expectations of the consumer (me) and others, that they never have to give you what you paid good money for. They are stealing from people ! BBB needs to protect the consumer !!! And False advertising stating they stand behind there products as they sell junk to consumers.
  
  I’ve spent over 5 hours of my time taking pics of there defective batteries and they tell me that they can’t read the pics. I can see them clearly. You need to see what they have you do to get them pics. And the the pic can only be 5 mb max. And the want all the batteries lined up together and take a pic of things you can’t even read with 20/20 vision.
  
  I did everything they asked for. I even took a pic of every single battery so they can see a close up with my ***** ******* * **** camera and they still are not satisfied. I asked to send me a postage paid return label and told them I’d send them all back to them and they don’t do that. How much more of my time and money does a person need to do to get a manufacturer to just replace the defective 47 AA batteries I paid money for. The last purchase I did was 100 AA batteries online and I’m not so sure the rest of them died prematurely too, but I’m not asking for them to be replaced. I use these batteries in trail cameras and spent several hundred dollars in gas driving to Ohio on the previous batch of bad batteries only to find out the batteries died in the camera do I never got any pics and I essentially wasted a trip and my time.
  
  I just want the 47 defective AA batteries replaced that I’ve never use. Thanks.

  Business Response

  Date: 09/12/2022

  Dear BBB,

  
  Thank you for informing us a
  complaint has been filed. We have reached out to the consumer and have resolved
  this issue with them.

  
  Sincerely,

  
  Energizer
  Consumer Services