Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Anheuser-Busch Companies Inc has 15 locations, listed below.

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• 

  Anheuser-Busch Companies Inc

  1 Busch Place, #260-4 Saint Louis, MO 63118-1849

• 

  Anheuser-Busch Companies Inc

  4400 Produce Rd Louisville, KY 40218

• 

  Anheuser-Busch

  2351 Busch Drive Fort Collins, CO 80524

• 

  Anheuser-Busch In Bev

  PO Box 80758 San Diego, CA 92138-0758

• 

  Anheuser-Busch Companies, LLC

  2929 North Florence Avenue Tulsa, OK 74110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2, 2022, I purchased a 12 pack of ******** ***** **** **** at the ***** ******* ** *****, Texas. The store address is **** **** ***** ****** ** *****. Once I got home to put the beer away, I opened the case and at the bottom was a brochure called, *** *****. It discusses the end of the world, particular religious beliefs and how Jesus is going to return to take over the governments. I called the action hotline and explained to them what I received and to this date, nothing has happened. I still have the receipt, the case and a few cans of the beer, but they do not seem to take this very seriously.

  Business Response

  Date: 08/29/2022

  Anheuser-Busch takes the quality of our beer extremely
  seriously. A specialist will contact the consumer directly, take down the
  information to share with the appropriate brewery, and see how we're able to
  make up for their experience. If the consumer has any questions about their
  experience or wishes to reach out directly, they are welcome to give us a call
  at 1-************ and provide case number: ********. We are open M-F 11am-8pm
  CT.

  Customer Answer

  Date: 08/29/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: I have reached out to them and nothing has happened. I have called them twice and spoke with a representative and all they tell me is that they are going to get back to me and/or send me a gift card/coupon for $35.00 to replace my purchase and i have not received anything.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 08/31/2022

  Anheuser-Busch
  takes the quality of our beer extremely seriously. A specialist will contact
  the consumer directly, take down the information to share with the appropriate
  brewery, and see how we're able to make up for their experience. If the
  consumer has any questions about their experience or wishes to reach out
  directly, they are welcome to give us a call at 1-************ and provide case
  number:********. We are open M-F 11am-8pm CT.

• Initial Complaint

  Date:08/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been drinking bud light for many years up until 3 months ago i started to feel sick i purchased from Sweet Pees in ***************************** noticed a funny vinager taste left in my mouth very sour i started to not be able to eat because i couldnt taste nothing was good to me i started to feel very sick loosing weight vomiting blood and blood in stool causing diarahea sore on side of my lip from the yeast in the beer the beer was clear in color there was a seperation when you would pour it there was no foam to the beer i was buying about 2 cases a day trying and hoping the beer would have it normal taste but never did i spent at least ******* in 3 months or more time i believe that sweet pees had a bad batch of beer causing me many health issues i got tired of using my drivers license i contacted anheuser-***** by email was not able at this time to get them by telephone i will most likely have to be doctoring to get back to normal i am not buying bud light any more with purchasing from several sweet pees i feel they got bad batch of the beer because of my setback i also have bad stomach problems this problem has caused my hole body to shut down i will try to resolve this between the business and myself but if not i will seek advice of a lawyer i am asking for ******* dollars towards all the money i spent and wasted on bad beer and much sickness i am hoping that you can help me thank you for your time.  I purchased two 15 pack cases of Bud Light everyday for three months.  They costs $15.

  Business Response

  Date: 08/25/2022

  Anheuser-***** takes the quality of our beer extremely seriously. A specialist will contact the consumer directly, take down the information to share with the appropriate brewery, and see how we're able to make up for their experience. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-8pm **.

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a product from them and sent in the required paperwork for a $15 rebate. They sent the rebate card and it expired on 04/2022. They will not reissue a new card for the $15 so they are essentially stealing my rebate money. I thought gift cards and rebates had no expiration in ** state. Please help me to get them to reissue my rebate
  rebate tracking number is: ********* Thank you

  Business Response

  Date: 08/24/2022

  Anheuser-Busch
  will reach out to the consumer and apologize for their experience. We will also
  work with our rebate partners to see how we are able to rectify the consumer’s
  rebate issue. If the consumer has any questions about their experience or
  wishes to reach out directly, they are welcome to give us a call at
  ************** and provide case number: ********. We are open M-F 11am-8pm CT.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get it. You are a National company with many distributors, and you cannot help solve everything. However, I am tired of buying a product with loose lids, and said product is worthless (because the product is skunked) for lack of a better term. Seems I have been dumping a good amount of the product I paid for on the lawn, or down a sink drain because it's flat from bad manufacturing processes. It's happening far too often, and I am tired of pouring said product down the drain. As well driving to the store again because I have not received quality products put on the shelves for sale. You all have been paid for said product, and I on the other hand continuously receive sub-par product that ends up being thrown out. I prefer the 16 oz aluminum cans simply because I can put the lids back on and my garbage doesn't smell. However, when the full cans aren't leaking liquid, and the air gap is making them taste as if they've been left in the hot sun for a year it makes me very unhappy buying the product. You have some serious QC problems at the moment. Please correct that. As well while your at it, I'd appreciate some form of payback for all the beers I've dumped. I cannot give you an exact number on those. But, there have been many in the last few years. I'm writing this to inform someone for the most part. But, I am tired of pouring my hard earned money down the drain (so to speak).

  Business Response

  Date: 08/03/2022

  Anheuser-Busch takes the quality of our beer extremely
  seriously. A specialist will contact the consumer directly, take down the
  information to share with the appropriate brewery, and see how we're able to
  make up for their experience. If the consumer has any questions about their
  experience or wishes to reach out directly, they are welcome to give us a call
  at ************** and provide case number: ********. We are open M-F 11am-8pm
  CT.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:Im a little bit disappointed & deceived that my rebate was rejected due to missing upcs. This is relating to the $8 rebate by purchasing 2 12 pack boxes of Mich Ultra this summer.Heres the situation:1. I attempted to submit my rebate claim online, where I could attach the UPCs, however, the submittal would not work as it kept giving an error message.2. I then said, forget it, Ill just mail it in.So, I took a pic of the receipt, as was requested in the mailing submission instructions. However, I did NOT include the actual box upcs because the instructions under step 2 did not say ANYTHING about also mailing the upcs. It only said submit photocopy of receipt or packing slip. The slash / between receipt and packing slip typically means or and packing slip means what exactly?? To support this point, I am attaching the rebate submittal instructions. Again Upc was not requested specifically or clearly.3. To prove that I did actually purchase the product, I am also attaching the upc pics that I had taken from (2 different 12 pack boxes) which I couldnt submit online. Thankfully I have these pics otherwise no one at your company would ever believe me.Additionally, everytime I tried contacting the rebate center, it kept giving me an error message from beginning to end. Anheuser **** may choose to reject my truthful claim for this rebate so from reading other reviews im starting to believe it was a fraud promotion. But, as a loyal Michelob Ultra customer for over 10 years, this experience has surely made me question my loyalty. I have done nothing but consume and advocate for your products over the years, even introducing my wife and her family to Ultra plus Ultra Gold, even purchasing it at sporting events, concerts and passing up many other choices down supermarket aisles.For $8 rebate, Anheuser **** has really let down a loyal customer who did actually follow the rules in this rebate process .