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Business Profile

Brewers

Anheuser-Busch Companies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to speak to the Director or VP of the rebates department. I have 6 rebates that were errantly denied. I emailed the rebates team at least 20 times, nobody will explain why it was denied. Then I was told to call their customer service at ************ and ask for a supervisor. The first representative said they were transferring me to a supervisor and then hung up on me. So I called back AGAIN, I was put on hold for 15 minutes and never transferred to a supervisor, I was transferred to another agent. That person then transferred me back to the rebates department AGAIN. After an hour, I finally got ahold of a supervisor who would not explain why the rebates were denied. I asked to speak to her boss, but she just put me on a permanent hold and never came back. I wasted an hour and 10 minutes on hold with your company. Is this how you treat your dedicated customers who solely drink ***** light? I have done rebates with your company every year and I know that I submitted the correct information. You can't just deny a rebate and not provide an explanation. There is clearly some sort of error on your end so I want to hear from the head of this department. The only thing I can think of is that my ex-fianc (who now lives in a VRBO), submitted the liquor receipt, but then emailed your company within just a few minutes and asked for the rebates to be cancelled because I was going to submit the rebates, instead of him. So if the issue is a duplicate receipt, that's not accurate because he asked for it to be cancelled and your company never cancelled it. Your rebates department screwed up my rebate 2 years ago as well and I had to spend a ton of time getting it corrected. I look forward to hearing from the leader of the customer service department. The rebate numbers are:1. ********** 2. ********** 3. ********** 4. ********** 5. ********** 6. **********

      Customer Answer

      Date: 12/31/2024

      after sitting on hold for almost 2 hours, I finally spoke to a manager (****). She said my rebate was denied because I used the same receipt six times. The receipt had 12 cases of ***** Light on it. And the rebate allows for SIX rebates in 2024. Nowhere in the rebate terms did it say that it required six separate receipts for each case. Additionally, I do this rebate every year and purchasing the beer on ONE receipt  has never been a problem.   So it is clearly an error on Anheuser ******* end.  

      Business Response

      Date: 01/02/2025

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

      Customer Answer

      Date: 01/02/2025

      Complaint: 22747240

      I have reviewed the business' response and am rejecting it because they haven't solved the issue yet. Still waiting to hear from the Director or VP of that department.  



      Sincerely,

      Christie ****

      Business Response

      Date: 01/03/2025

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

      Customer Answer

      Date: 01/06/2025

      Complaint: 22747240

      I have reviewed the business' response and am rejecting it because I am still waiting on the check.  Somebody did contact me and said a check will be mailed to me.  This complaint needs to remain open until I receive that check.  Thanks.  





      Sincerely,

      ******** ****

    • Initial Complaint

      Date:12/26/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Company of Michelob Ultra no longer gives out rebates form. The company now wants you to scan the ** to get rebate and when you do scan and try to fill out form online with barcode and receipt will not go through because of the ** code is not accepted. Twice now I have gone to different storesFamily Fare and Meijers with a total of (6) 24 packs and I had lost out on $30.00 rebate. The first time I reported to the company they stated they would send me my rebates of $20.00; they never did and stated I was denied even though the customer service that contacted said they would..(Look in the records, ************ have the emails.). This is a scamthe company is not following through with their advertisementso technically this is considered false advertisement. This company needs to be looked in to!

      Business Response

      Date: 12/27/2024

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

      Customer Answer

      Date: 01/01/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ****** *****-****

    • Initial Complaint

      Date:12/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      filed 3 rebates for budweiser beer 18 pack all of them said LIMIT EXCEEDED

      Business Response

      Date: 12/23/2024

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT. This week we are closed Tuesday the 24th and Wednesday the 25th for the holiday.

    • Initial Complaint

      Date:12/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 29 I received an email that I won the grand prize in the Ultra Courtside Sweepstakes. I sent the requested information within the proper time. I got a follow up email stating that they wanted to provide next steps, but I have not heard anything since. I tried e-mailing several times and heard nothing back. I found out later on a website that several people that had won in this contest didn't hear back from them or get their prize, and that one lady went to the BBB and was able to get her prize. I didn't want to do this, so I e-mailed the company through their website to try to get it cleared up and that was on 11/14. They responded stating that they were waiting on their promotions team to get back to them, it has been over a month and I still have not heard. I just want what I should have received from this contest. I don't think it is fair that they have a contest and don't give out the prizes, that seems like false advertising. I am not even sure what prize I should have won but via the contest rules I felt I won the grand prize in the timeframe of courtside tickets to a game of my choice. I would like the company to fulfill the prize. If there was some glitch than they should have been able to come back and say something. They have choosen to be silence and I don't want this to keep happening to people.

      Business Response

      Date: 12/16/2024

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our promotion partners to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

      Customer Answer

      Date: 12/16/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution, as long as the company does resolve it as I have also reached out to their promotions partner.
       
      Sincerely,

      **** ******

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won a sweepstakes Kona Acts of Aloha Sweepstakes. My contact person was ******* *******. I received a gift card for **** merch and was supposed to get a $200 venmo payment. I provided this information 6 times and never got a response. I contacted customer service for the missing prize and never received a response other than asking for feedback. Can you please help me?

      Business Response

      Date: 11/25/2024

      ******************* will reach out to the consumer and apologize for their experience. We will also work with our promotion partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT. 

       

       

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July ******* I purchased 30 pk of Bud ***** .There was a $15.00 rebate on the purchased I needed a rebate form. I could never get the online form to come up so I could fill it out.. I have e mailed Bed at lease 3 times and they have not answered me. I have called but I get nowhere . How do I get the $15.00 Bud **** owes me?

      Business Response

      Date: 11/22/2024

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2024 I received an offer for a $7 rebate for purchasing a 12-pack of *********. The rebate was delivered to my email inbox in the form of a virtual debit card. It was designated for ********* use. I tried to use it on ******, but it's impossible to buy something online for that exact amount and pay shipping. I tried to convert it into a gift card, but ********-**** didn't allow that in its terms. So the $7 rebate is virtually worthless. Why offer a rebate that's useless? Trying to get it and use it wasted not only my time, but the effort of at least 10 different customer service agents between ****** and the card issuer. Way to create ill-will among your customers, A-B! How about making good on the offer for real?

      Business Response

      Date: 10/18/2024

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

      Customer Answer

      Date: 10/24/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** ******

    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company advertise a rebate if Stella **** purchased between 01/24 - 05/24 I filled out online form like instructed and was denied claiming purchase price does not meet the min, which is incorrect. Purchase price must be a min of $10 and purchase price was $16.99. I filled out an online rebate form again. With no response. I sent multiple emails and all of them came undelivered. I MAILED a form and a receipt and got no answer. I filled out a customer form on the ********************** website requesting a rebate and no answer. Seems like the rebate advertised was a scam. No attempt was made to issue a rebate.

      Business Response

      Date: 10/15/2024

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

    • Initial Complaint

      Date:10/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won the Michelob ULTRA Superior Access Pitchside sweepstakes with a prize of $2,000. They sent me an agreement via DocuSign, which I signed on September 1st, but I still havent received the money.

      Business Response

      Date: 10/09/2024

      Anheuser-Busch will reach out to the consumer and apologize for their experience. We will also work with our partner to see how we are able to rectify the consumer’s promotion issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at 1-800-342-5283 and provide case number: 02353583. We are open M-F 11am-6pm CT.

    • Initial Complaint

      Date:09/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 14, 2024, I received notice that I was a second prize winner in the Michelob Ultra Courtside promotion. I responded to a March 18, 2024 immediately as requested with my name and address to confirm receipt. On March 26, 2024, I received an email that stated "Next Steps For Your Prize." The email noted: "If your prize is physical, such as Signed Memorabilia, the process is slightly different:Shipping Process:After responding to our email with your address, please be aware that the shipping process may take a few weeks. We'll ensure that your prize is carefully packaged and sent to you as soon as possible."I did not receive the prize. I have emailed the contact email at least 12 times asking for an update, with no response. Again, I immediately responded to the March 18 email requesting a reply stating I accepted the prize (and I have the email sent message to prove it).

      Business Response

      Date: 09/30/2024

      Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our partners to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

      Customer Answer

      Date: 10/01/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      **** *******

    Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.

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