Reviews
This profile includes reviews for Soft Surroundings's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 69 Customer Reviews
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Review fromMELINDA F
Date: 01/02/2024
1 starMELINDA F
Date: 01/02/2024
Beware when ordering online from Soft Surroundings. If an item needs to be returned you will pay for ***** to ship it. Once it is received by the returns department it should be immediately refunded but nope this doesn't happen. Any other company I have returned merchandise to refunds the purchase as soon as ***** has scanned the package. Their business practices are very sketchy, there is a good reason they have gone bankrupt.
Soft Surroundings
Date: 05/16/2024
Thank you for taking the time to share your feedback.Review fromAnne D
Date: 12/09/2023
1 starAnne D
Date: 12/09/2023
I purchased a sweater from Soft surroundings in September. Because it was a warm sweater I didnt wear it until late October. I loved the sweater but after wearing it for just a few hours I noticed it was pilling under the arms and across the front, anywhere my arms rubbed. This was a $100 sweater. I believe I paid around $75 with a sale. When I contacted Soft Surroundings concerning my unhappiness with the quality of the sweater at first they said its been over 30 days since my purchase but then they agreed to a return and sent me a return label. After numerous calls to the company regarding my refund I got nowhere. I just received a refund from them dated Dec 6 for $15.95. Not only did it take over 6 weeks for a refund. I received a fraction of the cost of the sweater. I will continue to try to contact them for my full return but if I dont get anywhere I will contact the BBB. Im very disappointed in this. I have purchased from them for years. But that will be my last purchase.Soft Surroundings
Date: 12/10/2023
Your order total was $135.95. You used a $20.00 discount coupon, $100.00 gift certificate and the remaining balance of $15.95 was charged to your ***** We refunded you the $15.95 to your **** and the remainder of the refund $50.35 was paid via a gift certificate which was emailed to you. If you are unable to locate the email, please feel free to contact **************** at ************** and we will be happy to provide this to you.Review fromLinda E
Date: 10/29/2023
1 starWhy does it take a month to process a refund. Based on the negative reviews soft surroundings is a joke. When I inquired about refund I got some made up excuse. The merchandise is not cheap and I would think Soft Surroundings would provide better service. Shame on you.Review fromKathleen C
Date: 10/22/2023
1 starI ordered a velvet blazer on Sept 26, 2023, had it delivered to our local store in ***************, **. When it arrived at the store it was a wrinkled mess and was sized very small so was not a good fit. I tried it on at the store, never left the store with it, returning it on the spot on Oct 5. My receipt stated it may take 10 days to show up on my cc statement. It is now 17 days and still no credit for $127.84. This is a lousy way to conduct business. I have tried to call customer service but was told to call back because they may be undergoing system updates. I have emailed but thus far have gotten no response.Review fromPeggy K
Date: 10/19/2023
1 starPeggy K
Date: 10/19/2023
I ordered sale items based on the size guide for each item. NONE fit. Pants stride was much too long for a petite. Four blouses were all too small or of very poor quality. Items were not as in the pics. Several blouses were extremely wrinkled and would require a professional to fix . Since all but one were final sale, I spent a lot of time making sure I got the right size. **************** refused to work with me on a compromise. Return charge of $8.95 for one itemSoft Surroundings
Date: 10/20/2023
Thank you for your feedback. As stated on the website at time of purchase, if an item is marked final sale are not eligible for exchange or return. We apologize for any inconvenience caused. Our policies can all be viewed in the below link as well. ********************************************************************************************Review fromJanet P
Date: 09/23/2023
2 starsJanet P
Date: 09/23/2023
Im 71 and Ive been a customer of SS for a very long time but the pima cotton shirts I ordered months ago are definitely not the weight and quality Ive had in the past.more flimsy. So disappointed as their clothes are expensive; some things I can get at Northstyle are much cheaper (though they have no stores). The women sales gals in the SS stores are excellent though. The cotton fabrics are clearly cheaply made.Soft Surroundings
Date: 10/20/2023
Thank you for your feedback. We have shared this with our designers for future design consideration.Review fromChar S
Date: 08/29/2023
1 starThis company is criminal, not only do they keep your refund money for weeks (which multiplied by hundreds of refunds is money in the bank for them) but they also charge you a flat shipping charge of $10 and then you have to pay restocking and tax on an item that I no longer have. My purchase was $88 and and my return was $75. CRIMINAL Shame on you!A copy of this is sent to the BBB!!!They took my money on **** returned the same day and my refund was not placed until ****.*************************Review fromCharlene E
Date: 07/18/2023
1 starI was not able to return an item. How utterly disappointing. This decision by SS will make me avoid this company in the future.Review fromAngela H
Date: 06/27/2023
5 starsAngela H
Date: 06/27/2023
I am so happy to be able to sing the praises of ******* in customer care at **********************! I have been a customer of SS for since the beginning and lately the customer service has been lacking to say the least. *****, condescending, rude people until today. I spoke with ******* who has been with the company for 9 years. She patiently listened to my issue and my concerns and she FIXED it all in mere moments. ******* actually lives in ******** where the company is located, she probably actually wears the clothes!I'm sorry, Soft Surroundings, but you cannot hire people who are not familiar with the company and products and are not trained properly to appreciate and to take care of your dwindling customer base and expect good reviews!***************************Soft Surroundings
Date: 06/29/2023
Thank you so much for taking the time to share your feedback about your experience with *******. We will be sure to share your kind words with her.Review fromcolleen B
Date: 04/19/2023
2 starscolleen B
Date: 04/19/2023
I have been a good customer of SS for a long time. Generally, I love the clothes and previous to very recently, always found customer service to be very good. In the last month, that has changed. I noticed that on an order I had returned that the sales tax was not returned. I rang customer service and was told that they do not return it. She was quite rude in her response and when I asked to speak to her supervisor, she would not transfer me. Yesterday when browsing the online catalog, I read the reviews of a dress I had ordered that is not due to be shipped until 4/27. Several of the reviews mentioned that the waist on the dress was very high and fit more like an empire waist. Since this would not suit me, I rang customer service to cancel the order. She responded that she couldn't cancel it. I responded that it was on back order and not due to be shipped for another ten days, she suggested that I return it once I receive it. I declined to do that and she basically told me too bad there was nothing she could do. When asked for her supervisor, she said that person was not around. This is a beautiful dress but it would not work for me and I do not understand why this person refused to do what seemed to be an easy task. I am re-thinking whether I will do any more business with Soft Surroundings.Soft Surroundings
Date: 05/03/2023
We are very sorry to hear of your recent negative experiences with us. Upon review we see that your last return made was on 04/06/23 for the Women's ************************. You were charged a total of $82.63 for the Women's **********************. The top was $74.95, and the sales tax was $7.68. You returned the top using the prepaid label that came with your order and if that label is used $7.95 is deducted from the amount of your refund. Below is a breakdown of the refund for you.Merchandise Charge: $82.63 Refund Label Fee: ($7.95)Refund Due: $74.98 It is stated on the packing slip with the return label that $7.95 will be deducted for the amount of the refund for the use of the return label as well as on our website. ************************************************************************************************ you placed your order online for the **** ***** on 04/02/23 the dress was not listed as in stock and a future expected ship date was given of 04/27/23. If an item is not in stock at the time of the order we are unable to provide a guaranteed ship date and an expected ship date is provided. That date is subject to change based on when the item arrives to us. The dress arrived to us on 04/18/23 and after going through quality testing was prepared and shipped to you on 04/19/23 which is why we were unable to cancel the dress for you. You are welcome to return the dress to us once you receive it using the prepaid label that comes with the order and we will be happy to refund you for the dress. We will waive the return shipping fee and have refunded your original processing and shipping fee. Please feel free to contact us a ************** if we are able to be of further assistance.
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